--- title: HotWax Commerce Blog description: Check out the HotWax blog for the latest and greatest in omnichannel retail, mobile commerce, distributed order management and more. --- [![HotWax Commerce](https://www.hotwax.co/hs-fs/hubfs/hotwax-logo.png?width=200&height=63&name=hotwax-logo.png)](https://www.hotwax.co/) [![HotWax Commerce](https://www.hotwax.co/hs-fs/hubfs/Common%20assets/Logos/HotWax/HWCLogoDarkMode.png?width=200&height=63&name=HWCLogoDarkMode.png)](https://www.hotwax.co/) ☰ - Product - Bundles - [Order Management System](https://www.hotwax.co/product/omnichannel-order-management-system/) - [Store Inventory Management](https://www.hotwax.co/solution/store-inventory-management) - [Omnichannel Suite](https://www.hotwax.co/product/omnichannel-order-management-system-for-shopify/) - Intelligence - [MCP Server](https://www.hotwax.co/product/technology/mcp-server) - [AI Powered Order Routing](https://www.hotwax.co/product/technology/ai-powered-order-routing) - Technology - [OMS Architecture](https://www.hotwax.co/product/technology/oms-architecture) - [Security](https://www.hotwax.co/privacy-and-security) - Use Cases - By Business Benefits - [Prevent Overselling](https://www.hotwax.co/use-cases/prevent-overselling) - [Unified Inventory](https://www.hotwax.co/solution/unified-inventory/) - [Order Routing](https://www.hotwax.co/solution/configurable-order-routing) - [Ship From Store](https://www.hotwax.co/solution/ship-from-store-software) - [Buy Online Pick-Up In Store](https://www.hotwax.co/solution/buy-online-pick-up-in-store-bopis-software/) - [Pre-Orders](https://www.hotwax.co/solution/pre-orders/) - [Inventory Transfers](https://www.hotwax.co/inventory-transfers) - [Cycle Counts](https://www.hotwax.co/cycle-count) - [Return In Store](https://www.hotwax.co/solution/buy-online-return-in-store-boris-software) - [Retail Sales Audit](https://www.hotwax.co/product/omnichannel-retail-sales-audit-oresa/) - By Business Model - [Footwear](https://www.hotwax.co/industries/footwear) - [Jewelry](https://www.hotwax.co/industries/jewelry) - [Fashion & Apparel](https://www.hotwax.co/industries/apparel-and-fashion) - [Beauty](https://www.hotwax.co/industries/beauty-and-personal-care) - [Travel](https://www.hotwax.co/industries/travel-and-bags) - Resources - Learn - [Blogs](https://www.hotwax.co/blog) - [Guides](https://www.hotwax.co/guides) - [Whitepapers](https://www.hotwax.co/whitepaper) - [Solution Briefs](https://www.hotwax.co/solution-briefs) - [Engineering Blog](https://www.hotwax.co/engineering) - Product Help - [Product Updates](https://www.hotwax.co/product-updates) - [Knowledge Base](https://www.hotwax.co/hotwax-commerce-documentation) - [Shopify Integration](https://www.hotwax.co/shopify-order-management-integration) - [NetSuite Integration](https://www.hotwax.co/hotwax-netsuite-integration) - [Sample BI Reports](https://www.hotwax.co/business-intelligence-bi-reports) - [FAQs](https://www.hotwax.co/frequently-asked-questions) - Media - [Podcast](https://www.hotwax.co/podcast) - [Demo Videos](https://www.hotwax.co/demo-videos/) - Company - [Our Story](https://www.hotwax.co/about-us/our-story/) - [Team](https://www.hotwax.co/about-us/) - [Partners](https://www.hotwax.co/become-a-partner) - [All Integrations](https://www.hotwax.co/all-integrations/) - [Customers](https://www.hotwax.co/customers) - [Pressroom](https://www.hotwax.co/hotwax-commerce-pressroom) - [Social Impact](https://www.hotwax.co/social-impact-hotwax-commerce) - [Events](https://www.hotwax.co/events-and-conferences) [Book a demo](https://cta-na2.hubspot.com/web-interactives/public/v1/track/click?encryptedPayload=AVxigLISXXGkcOtRysPKfjcriLyodY4rudkc50veKlKDe8q2B1%2FRWGeLxDhbY%2BkohRU8XspED5h92umpu7OkRZM1bllkBJKAFAlbNGEnCRAQX7O752HQT17G9v%2FBCweH%2FXvHlZ5%2FUC0MRPtKYCn5XoGb8TpxbLxvKbLalLOZcHeqoaHicFtr15mZOUkn2Y06IxHVsa5b0g%3D%3D&portalId=6357099) # HotWax Commerce Blog [![A legacy vintage computer setup next to a modern desktop setup, representing a retailer's transition from legacy OMS to modern OMS like HotWax.](https://www.hotwax.co/hs-fs/hubfs/blogs/why-do-retailers-struggle-with-legacy-order-management-systems/why-do-retailers-struggle-with-legacy-order-management-systems-banner.png?width=1200&height=622&name=why-do-retailers-struggle-with-legacy-order-management-systems-banner.png)](https://www.hotwax.co/blog/why-do-retailers-struggle-with-legacy-order-management-systems) Blog | Omnichannel OMS ## [Why Do Retailers Struggle With Legacy Order Management Systems?](https://www.hotwax.co/blog/why-do-retailers-struggle-with-legacy-order-management-systems) by [Divesh Dutta](https://www.hotwax.co/blog/author/divesh-dutta) [Read the full post](https://www.hotwax.co/blog/why-do-retailers-struggle-with-legacy-order-management-systems) - *share* - [*share*](https://twitter.com/intent/tweet?url=https://www.hotwax.co/blog/why-do-retailers-struggle-with-legacy-order-management-systems) - *share* - [![Share on Email](https://static.hubspot.com/final/img/common/icons/social/email-24x24.png?width=24)](mailto:?subject=Check%20out%20https://www.hotwax.co/blog/why-do-retailers-struggle-with-legacy-order-management-systems) Explore topics Shopify Omnichannel OMS Inventory Management Omnichannel Strategy Order Routing BOPIS In-Store Fulfillment NetSuite ERP Retail Trends Pre-Orders Store Inventory Management eCommerce Returns AI in Retail BI Reports & Analytics Distributed Order Management Omnichannel Retail Sales Audit ### [![Balance scale in equilibrium, for testing order routing rules before they touch live orders](https://www.hotwax.co/hs-fs/hubfs/blogs/how-to-test-order-routing-rules-without-risking-live-orders/How%20to%20Test%20Order%20Routing%20Rules%20Without%20Risking%20Live%20Orders%20banner.png?width=960&height=498&name=How%20to%20Test%20Order%20Routing%20Rules%20Without%20Risking%20Live%20Orders%20banner.png) Blog | Order Routing How to Test Order Routing Rules Without Risking Live Orders On Monday, you change one order routing rule. The goal is straightforward: prioritize the closest eligible store and red. Read More](https://www.hotwax.co/blog/how-to-test-order-routing-rules-without-risking-live-orders) ### [![Store associate handing a shopping bag to a smiling customer collecting her BOPIS order at the counter](https://www.hotwax.co/hs-fs/hubfs/blogs/what-is-bopis/What%20is%20BOPIS%20banner%20image.jpg?width=960&height=498&name=What%20is%20BOPIS%20banner%20image.jpg) Blog | BOPIS What is BOPIS? How Buy Online Pick Up in Store Works for Retailers BOPIS stands for buy online, pick up in store. A shopper places an order on a retailer's website or app, chooses a nearb. Read More](https://www.hotwax.co/blog/what-is-bopis) ### [![Store employee counting packaged stock, the physical QOH behind an inventory number shown online](https://www.hotwax.co/hs-fs/hubfs/blogs/why-your-inventory-number-needs-an-explanation-not-just-accuracy/Why%20Your%20Inventory%20Number%20Needs%20an%20Explanation%2c%20Not%20Just%20Accuracy%20banner%20img.png?width=960&height=498&name=Why%20Your%20Inventory%20Number%20Needs%20an%20Explanation%2c%20Not%20Just%20Accuracy%20banner%20img.png) Blog | Inventory Management Why Your Inventory Number Needs an Explanation, Not Just Accuracy The product page shows sold out while the same item sits on a store shelf. Operations teams often treat that mismatch as. Read More](https://www.hotwax.co/blog/why-your-inventory-number-needs-an-explanation-not-just-accuracy) ### [![Magnifying glass examining a retail operations process to identify broken handoffs and timestamps in BOPIS order fulfillment.](https://www.hotwax.co/hs-fs/hubfs/blogs/what-a-failed-bopis-order-reveals-about-your-retail-operation/What%20A%20Failed%20BOPIS%20Order%20Reveals%20About%20Your%20Retail%20Operation%20banner%20image.png?width=960&height=498&name=What%20A%20Failed%20BOPIS%20Order%20Reveals%20About%20Your%20Retail%20Operation%20banner%20image.png) Blog | BOPIS What a Failed BOPIS Order Reveals About Your Retail Operation A shopper chooses Buy Online Pick-Up In Store (BOPIS) because the product detail page says the item is available nearby.. Read More](https://www.hotwax.co/blog/what-a-failed-bopis-order-reveals-about-your-retail-operation) ### [![Global network of warehouses, stores, and distribution centers, showing how sourcing drives order routing](https://www.hotwax.co/hs-fs/hubfs/blogs/why-order-routing-depends-on-sourcing/Why%20order%20routing%20depends%20on%20sourcing%20banner%20image.png?width=960&height=498&name=Why%20order%20routing%20depends%20on%20sourcing%20banner%20image.png) Blog | Order Routing Why Order Routing Depends On Sourcing Order routing is often described as the rule that chooses a store, warehouse, or third-party logistics provider after ch. Read More](https://www.hotwax.co/blog/why-order-routing-depends-on-sourcing) ### [![The bridge represents how the MCP Server acts as a secure bridge connecting AI agents directly to OMS data.](https://www.hotwax.co/hs-fs/hubfs/blogs/what-if-retail-teams-could-talk-directly-to-their-oms/What%20If%20Retail%20Teams%20Could%20Talk%20Directly%20To%20Their%20OMS%20banner%20image.png?width=960&height=498&name=What%20If%20Retail%20Teams%20Could%20Talk%20Directly%20To%20Their%20OMS%20banner%20image.png) Blog | Omnichannel OMS AI in Retail What If Retail Teams Could Talk Directly To Their OMS? A customer asks why an order has not shipped, but the answer is spread across order screens, inventory views, carrier po. Read More](https://www.hotwax.co/blog/what-if-retail-teams-could-talk-directly-to-their-oms) ### [![Glowing AI symbol on a padlock over a circuit board, for trusting an AI agent with real orders](https://www.hotwax.co/hs-fs/hubfs/blogs/can-you-trust-an-ai-agent-to-touch-real-orders/Can%20You%20Trust%20An%20AI%20Agent%20To%20Touch%20Real%20Orders%20banner.png?width=960&height=498&name=Can%20You%20Trust%20An%20AI%20Agent%20To%20Touch%20Real%20Orders%20banner.png) Blog | Order Routing Can You Trust An AI Agent To Touch Real Orders? Every order management system (OMS) vendor now talks about AI. Retailers are asking a more important question: What happ. Read More](https://www.hotwax.co/blog/can-you-trust-an-ai-agent-to-touch-real-orders) ### [![Orange directional arrows pointing in opposite directions against a blue sky with clouds.](https://www.hotwax.co/hs-fs/hubfs/blogs/why-shipment-value-matters-more-than-your-split-rate/Why%20shipment%20value%20matters%20more%20than%20your%20split%20rate%20banner.png?width=960&height=498&name=Why%20shipment%20value%20matters%20more%20than%20your%20split%20rate%20banner.png) Blog | Order Routing Why Shipment Value Matters More Than Your Split Rate A team spends a quarter reducing split shipments. The split rate falls, but shipping cost per order keeps climbing. Read More](https://www.hotwax.co/blog/why-shipment-value-matters-more-than-your-split-rate) ### [![HotWax Commerce MCP Server giving AI agents governed access to the OMS](https://www.hotwax.co/hs-fs/hubfs/blogs/ai-assisted-order-routing-with-the-hotwax-commerce-mcp-server/AI-assisted%20order%20routing%20with%20HotWax%20Commerces%20MCP%20Server.png?width=960&height=498&name=AI-assisted%20order%20routing%20with%20HotWax%20Commerces%20MCP%20Server.png) Blog | Omnichannel OMS AI in Retail AI Order Routing and OMS Access With the HotWax Commerce MCP Server A promotion goes live, demand shifts toward the East Coast, and the Times Square flagship starts receiving more ship-fro. Read More](https://www.hotwax.co/blog/ai-assisted-order-routing-with-the-hotwax-commerce-mcp-server) ### [![3D illustration of bright red arrows navigating through a white 3D maze, symbolizing order routing and process decisions.](https://www.hotwax.co/hs-fs/hubfs/blogs/why-did-this-order-route-there/Why%20did%20this%20order%20route%20there%20banner%20image.png?width=960&height=536&name=Why%20did%20this%20order%20route%20there%20banner%20image.png) Blog | Order Routing Why Did This Order Route There? A Practical Guide To Diagnosing Fulfillment Decisions An order arrives five days after the customer expected it. It shipped in two packages from facilities several states awa. Read More](https://www.hotwax.co/blog/why-did-this-order-route-there-a-practical-guide-to-diagnosing-fulfillment-decisions) ### [![Steve Madden Instagram shop, product page, and cart on mobile, where ATP shapes the checkout promise](https://www.hotwax.co/hs-fs/hubfs/blogs/what-should-your-oms-promise-before-checkout/What%20should%20your%20oms%20promise%20before%20checkout.png?width=960&height=498&name=What%20should%20your%20oms%20promise%20before%20checkout.png) Blog | Omnichannel OMS Available to Promise (ATP) in Retail: What to Promise Before Checkout Available to promise (ATP) is the amount of inventory a retailer can safely commit to a new order. It starts with what i. Read More](https://www.hotwax.co/blog/what-should-your-oms-promise-before-checkout) ### [![Empty store display shelves, the result when real-time inventory publishes stock that is not sellable](https://www.hotwax.co/hs-fs/hubfs/blogs/real-time-inventory-is-not-the-same-as-trustworthy-inventory/Real-Time%20Inventory%20Is%20Not%20the%20Same%20as%20Trustworthy%20Inventory.png?width=960&height=498&name=Real-Time%20Inventory%20Is%20Not%20the%20Same%20as%20Trustworthy%20Inventory.png) Blog | Inventory Management Real-Time Inventory Management: Why Sync Won't Stop Overselling A retailer upgrades to real-time inventory sync, and the oversells continue. An online order was canceled because the un. Read More](https://www.hotwax.co/blog/real-time-inventory-is-not-the-same-as-trustworthy-inventory) ### [![Five Order Management Problems AI Agents Can Help Solve](https://www.hotwax.co/hs-fs/hubfs/blogs/five-order-management-problems-ai-agents-can-help-solve/five%20order%20management%20problems%20ai%20can%20solve.png?width=960&height=498&name=five%20order%20management%20problems%20ai%20can%20solve.png) Blog | Omnichannel OMS AI in Retail Five Order Management Problems AI Agents Can Help Solve An order is delayed but the reason is not obvious. A customer service representative checks the order management system,. Read More](https://www.hotwax.co/blog/five-order-management-problems-ai-agents-can-help-solve) ### [![A diagram demonstrating order routing simulation logic in HotWax Commerce.](https://www.hotwax.co/hs-fs/hubfs/blogs/why-routing-rules-should-be-simulated-before-they-go-live/AI%20Powered%20Order%20Routing%20HotWax%20Commerce.png?width=960&height=509&name=AI%20Powered%20Order%20Routing%20HotWax%20Commerce.png) Blog | Order Routing AI in Retail Why Routing Rules Should Be Simulated Before They Go Live Changing order routing rules during peak season can create problems that spread quickly across the network. Read More](https://www.hotwax.co/blog/why-routing-rules-should-be-simulated-before-they-go-live) ### [![Decision making concept showing a yellow paper boat taking a direct path while others diverge.](https://www.hotwax.co/hs-fs/hubfs/blogs/should-your-oms-optimize-for-speed-cost-or-sell-through/Should%20Your%20OMS%20Optimize%20for%20Speed%2c%20Cost%2c%20or%20SellThrough%20Banner.jpeg?width=960&height=540&name=Should%20Your%20OMS%20Optimize%20for%20Speed%2c%20Cost%2c%20or%20SellThrough%20Banner.jpeg) Blog | Order Routing Should Your OMS Optimize for Speed, Cost, or Sell-Through? The hidden cost of an order routing setup is easiest to see at the end-of-season markdown review. A category closes the . Read More](https://www.hotwax.co/blog/should-your-oms-optimize-for-speed-cost-or-sell-through) [1](https://www.hotwax.co/blog) [2](https://www.hotwax.co/blog/page/2) [3](https://www.hotwax.co/blog/page/3) [4](https://www.hotwax.co/blog/page/4) [5](https://www.hotwax.co/blog/page/5) [Next](https://www.hotwax.co/blog/page/2) [Last](https://www.hotwax.co/blog/page/11) ## Start your Omnichannel Transformation [Book a demo](https://www.hotwax.co/connect) [![HotWax Commerce](https://www.hotwax.co/hubfs/Hotwax-2021/HotWax_February2020/Images%20Icons,%20Apparel%20background,%20Hexagon/logo-hotwax-dark.svg)](https://www.hotwax.co/) ### Connect ### Headquarters 175 S Main St Suite 1310, Salt Lake City, UT 84111 - Product - [Omnichannel Order Management](https://www.hotwax.co/product/omnichannel-order-management-system/) - [Store Inventory Management](https://www.hotwax.co/solution/store-inventory-management) - [FAQ](https://www.hotwax.co/frequently-asked-questions) - [Product Updates](https://www.hotwax.co/product-updates) - [Documentation](https://www.hotwax.co/hotwax-commerce-documentation) - Use cases - [Unified Inventory](https://www.hotwax.co/solution/unified-inventory/) - [Configurable Order Routing](https://www.hotwax.co/solution/configurable-order-routing) - [Ship From Store](https://www.hotwax.co/solution/ship-from-store-software) - [Buy Online Pick-Up In Store](https://www.hotwax.co/solution/buy-online-pick-up-in-store-bopis-software/) - [Pre-Orders](https://www.hotwax.co/solution/pre-orders/) - [Buy Online Return In Store](https://www.hotwax.co/solution/buy-online-return-in-store-boris-software) - Solutions - [Omnichannel OMS for Shopify](https://www.hotwax.co/product/omnichannel-order-management-system-for-shopify/) - [Omnichannel Retail Sales Audit](https://www.hotwax.co/product/omnichannel-retail-sales-audit-oresa/) © 2026 HotWax Commerce