Dolce Vita Canada has strengthened its fulfillment and inventory operations across its retail network to support continued growth in both stores and eCommerce.
Dolce Vita partnered with HotWax Commerce to implement a centralized Order Management System (OMS) that provides real-time visibility of stock across stores and distribution centers. With HotWax, the brand has rolled out Ship From Store in Canada, enabling store teams to fulfill online orders and make more inventory available to customers.
The brand also plans to introduce Buy Online Pick Up In Store (BOPIS) next, expanding flexible fulfillment options and further integrating stores into the omnichannel experience.
To maintain accurate stock exposure online, Dolce Vita will use automated inventory threshold logic configured by product category. This reduces the frequency of manual adjustments and minimizes order exceptions caused by stock swings at the store level.
The rollout also supports automated pre-order management. When pre-order items come into stock, orders are released for fulfillment automatically, which eliminates manual monitoring and improves launch execution for seasonal product introductions.
Analytics and automated reporting workflows for merchandising, planning, operations, and leadership teams have also been standardized, improving clarity and consistency across departments.
HotWax enables in-store returns of online orders, which makes returns faster for customers and adds sellable stock back to availability sooner.
On the technology side, HotWax Commerce integrates with Chaindrive to synchronize product, inventory, and order data across systems also connects with Canada Post, FedEx and Purolator for carrier-based delivery workflows.
The solution additionally supports financial reconciliation between eCommerce and ERP. Sales, returns, and appeasements including taxes are aligned across systems, giving finance teams a reliable basis for reporting, accounting, and close financial periods.
Anil Patel, CEO at HotWax Commerce, said, “Dolce Vita has a strong perspective on design and customer experience. Our work together focuses on bringing that same clarity to inventory and fulfillment, so stores and digital channels operate as one connected environment.”
About Dolce Vita
Dolce Vita is a contemporary footwear and accessories brand known for styles that blend everyday wear with trend-forward design. Founded in 2001, the brand has grown through its retail, online, and wholesale channels, offering collections across dress, casual, and seasonal categories. Dolce Vita Canada operates a growing retail footprint alongside a strong eCommerce presence.
About HotWax Commerce
HotWax Commerce helps global retail brands unify their online and in-store operations. The cloud-based Omnichannel Order Management solution supports Store Inventory Management, Order Routing, Ship From Store, Same-Day Buy Online Pick Up In Store (BOPIS), and BORIS. HotWax Commerce powers omnichannel retailing for brands including Steve Madden, ADOC, gorjana, ATM, Mephisto, Dolce Vita, Krewe, Betsey Johnson, and more, with headquarters in Salt Lake City, Utah, USA, and offices in Indore, India.
