HotWax Commerce, a leading provider of cloud-based Omnichannel Order Management System, is excited to announce the launch of the HotWax Commerce Agentic AI Suite, a comprehensive set of agentic AI capabilities designed to help retailers improve order routing, inventory planning, customer service, and agent-driven workflow automation across their omnichannel operations.
Retailers today manage order and inventory decisions across stores, warehouses, marketplaces, eCommerce channels, and customer service systems. As fulfillment networks become more complex, operations teams need faster ways to evaluate inventory availability, route orders, surface exceptions, and act on real-time data without adding manual effort.
The HotWax Commerce Agentic AI Suite extends the HotWax Commerce OMS with AI agents and AI-assisted tools that work inside core order and inventory workflows. The suite introduces AI Powered Order Routing for fulfillment decisions, an Inventory Optimization Agent for store- and warehouse-level inventory visibility, and an AI CSR Agent that gives service teams order and fulfillment context when customers reach out. Retailers can also use Agent Composer to shape agents around their own workflows and the HotWax Commerce MCP Server to connect approved AI assistants with OMS data.
The HotWax Commerce Agentic AI Suite includes:
AI Powered Order Routing: Combines Circuit, HotWax’s AI routing agent, and routing simulation so retailers can manage routing changes before they go live. Circuit lets teams create and apply routing changes through chat, while simulation tests their impact against live OMS data before updates affect active orders.
Inventory Optimization Agent: Gives merchandising, planning, and operations teams an AI-assisted way to identify inventory opportunities, review stock exposure, and improve how inventory is positioned across stores and warehouses. The agent helps teams respond to demand patterns and maintain more accurate availability across channels.
AI CSR Agent: Supports customer service teams with real-time order, inventory, and fulfillment context from HotWax Commerce OMS. The agent helps customer service representatives respond to customer inquiries faster and gives support teams better visibility into order status, fulfillment progress, and exceptions.
Agent Composer: Enables retailers to configure AI agents for specific operational workflows without relying on one-size-fits-all automation. Teams can compose agents around the business rules, systems, and approval flows that matter to their retail operations.
MCP Server: Connects AI agents and assistant experiences to HotWax Commerce OMS capabilities through a Model Context Protocol server. This gives retailers a standardized way to let approved AI tools access order, inventory, fulfillment, and operational context while preserving enterprise control over connected workflows.
Together, these capabilities help retailers add AI to daily order management work without removing operational control. Teams can review context, choose the right next action, and reduce manual follow-up across fulfillment, inventory, and customer service workflows.
Anil Patel, CEO at HotWax Commerce, said, "Retailers do not need another disconnected AI tool. They need help making better decisions inside the order and inventory workflows they already run every day. The HotWax Commerce Agentic AI Suite brings that help into the OMS, so teams can route orders, monitor inventory, and support customers with more context and less manual follow-up."
The launch of the HotWax Commerce Agentic AI Suite reflects HotWax Commerce's continued investment in modern order management for global retail brands. By combining real-time OMS data with AI-powered agents, HotWax Commerce is helping retailers improve fulfillment speed, inventory accuracy, and customer experience across channels.
About HotWax Commerce
HotWax Commerce helps global retail brands unify their online and in-store operations. The cloud-based Omnichannel Order Management solution supports Store Inventory Management, Order Routing, Ship From Store, Same-Day Buy Online Pick Up In Store (BOPIS), and BORIS. HotWax Commerce powers omnichannel retailing for brands including Steve Madden, ADOC, gorjana, ATM, Mephisto, Dolce Vita, Krewe, Betsey Johnson, and more, with headquarters in Salt Lake City, Utah, USA and offices in Indore, India.
