Product Updates Round-Up 2025
APP LAUNCHES
MAJOR UPDATE
Introducing the Transfers App
A dedicated app for administration teams to manage transfer orders.
Revamped Order Details Page
Store associates can now manage BOPIS orders more efficiently with an updated Order Details page, offering better control over order cancellations, rejections, and fulfillment status.
MAJOR UPDATE
Import App Revamped
Launched a new version of the Import App, making it the go-to platform for the merchandising team to handle all approaches for manually importing inventory into OMS.
View COD Payment Details
Store associates can now view payment details for Cash on Delivery (COD) orders while packing, improving visibility of charges such as taxes and shipping costs.
MAJOR UPDATE
Setup NetSuite Settings through Company App
Retailers can now set up their NetSuite related settings directly from the Company App, providing a centralized platform for configuration and mapping logic.
Initiate Transfer Orders from the Fulfillment App
Stores can now initiate transfer orders to other stores and warehouses right from the Fulfillment App.
MAJOR UPDATE
Proof of Delivery
Store associates can now record and confirm order pickups using the new Proof of Delivery (POD) feature.
Manage NetSuite Jobs through the Job Manager App.
NetSuite jobs can now also be managed directly from the Job Manager App.
MAJOR UPDATE
Cycle Count 2.0
The new Cycle Count app lets admins track uploaded files, view errors in uploaded count files, manage store access, and open store views directly. Store teams can count inventory in parallel, add hand-counted items, and review counts before submitting. Many other areas of the app have also been improved to make cycle counting simpler and smoother overall.
PLATFORM FEATURES
MAJOR UPDATE
View Weighted Average Cost for Products
The merchandising team can now view and track the Weighted Average Cost (WAC) of products in real-time for each location.
Scheduled Inventory Suppression for Products at Retail Locations
In addition to the regular inventory rules that are refreshed daily, retailers can now add precise schedules for when select products should be suppressed from stores.
MAJOR UPDATE
Real-Time Shopify Sync
The first set of real-time Shopify integration flows is available with options to import orders from Shopify in real time as well as post fulfillment updates to Shopify in real time.
Advanced Carrier Selection by Carrier and Method
Shipping carriers can now be configured based on both the shipping method and the shipping store..
MAJOR UPDATE
Automatically Initiate Cycle Count for Rejected Items
Automatic cycle counts can now be triggered at stores whenever an order rejection causes a variance in inventory, helping maintain accurate inventory records.
Export CSV of Orders Associated with PO
Retailers can now export all pre-orders associated with a Purchase Order, helping identify impacted orders in cases such as PO delays.
MAJOR UPDATE
Improved Product Updates from Shopify
The latest update to our Shopify connector dramatically improves how quickly the HotWax product catalog syncs with Shopify.
Multiple Receipts on Transfer Orders
The new Transfer Orders tab has replaced the Shipments page and supports partial or multiple receipts for a single TO. As items arrive, they can be received in parts or in full, with real-time inventory updates at the store.
ORDER ROUTING
MAJOR UPDATE
Introducing Order Routing Test Drive
Added Order Routing Test Drive, allowing retailers to validate their order brokering rules against their business needs before deploying updates to production.
MAJOR UPDATE
Introducing Broken Style Sorting
Routing now includes a sorting option that takes partial style availability into account. Facilities with only some variants of a style can be prioritized when allocating orders.
FULFILLMENT
MAJOR UPDATE
Download Manifest for Carriers
The Fulfillment App now provides the support to download manifest documents for carriers to make the shipping process more efficient.
BOPIS
MAJOR UPDATE
BOPIS App Performance Improvements
The BOPIS App has been migrated to a new architecture, which has improved its overall performance and stability.
INVENTORY MANAGEMENT
MAJOR UPDATE
Inventory Rule Compatibility with Shopify Order Routing
HotWax Commerce’s inventory rules have improved compatibility with Shopify order routing, providing retailers with better control over inventory sync between OMS and Shopify.
PERFORMANCE IMPROVEMENT
Cycle Count Performance Improvements
The Cycle Count App now offers enhanced visibility into reassigned counts, easier search capabilities, and improved handling of unmatched products.
MAJOR UPDATE
Fulfillment App Performance Improvements
The Fulfillment App has been migrated to a new architecture, which has improved its overall performance and stability during picking, packing and shipping.
Support for Orphan Returns from Shopify
HotWax Commerce now supports orphan returns from Shopify, allowing returns to be created even when the original order is not available.
Facility App Enhancements
The Facility app has been updated with new capabilities and UI refinements for a smoother experience.
MAJOR UPDATE
Transfer Orders Tab Revamped
Launched a new version of the Transfer Orders tab, offering store teams a more organized way to track, create, and complete their transfer orders.