When Shopify inventory or a transfer stops updating, the next step depends on where the work stopped. HotWax Commerce's Company app gives operations teams more context around the inventory events, delivery batches, and transfer sync jobs behind a Shopify connection. You can move from a summary to the affected records and review the evidence before taking action.
When Shopify inventory or a transfer stops updating, the next step depends on where the work stopped. HotWax Commerce's Company app gives operations teams more context around the inventory events, delivery batches, and transfer sync jobs behind a Shopify connection. You can move from a summary to the affected records and review the evidence before taking action.
See inventory changes and delivery timing together
Channel inventory and physical-location inventory use the same history layout. Each event shows the product, SKU or variant, Shopify location, quantity change, source reference, delivery state, and timing. Search and filters let you narrow the history by product, event type, location, delivery state, or date. The filtered view stays in the URL for later review or sharing.
Summary cards measure the events in that view. They show how many changes are waiting for a batch, delivery errors, the median time delivered changes took to reach Shopify, and the oldest change still awaiting delivery. The delivery-time summary includes its sample count and slowest delivery, so you can see what the number represents.
The history loads the newest 500 events first. An earlier date can load older events still retained by the connector. On connections that cannot report event changes, the page identifies the last read time and provides a manual refresh.
Open an event or batch to inspect its source context, combined quantity changes, delivery errors, and saved message. Resend retries the original batch instead of creating a new one.
Recorded demo inventory changes, filtered to Sent. Current development UI, captured October 3, 2026; sample delivery times are not a performance guarantee. Select the image to enlarge it.
Follow a transfer through its sync stages
The transfer sync workspace brings the connection's jobs, webhook health, outstanding transfers, and shipment and receipt stages together. A transfer detail page shows its source and destination, dates, and links to the corresponding records in Shopify and the Transfers app.
The Issues and Working sections separate reported blockers from checks that have succeeded. Job details and the latest completed staging result remain available alongside the affected item, helping you decide whether to correct a mapping, review delivery, or investigate a missing transfer line.
Resolve product mapping conflicts with the product in view
When one product in the order management system (OMS) maps to several Shopify variants, the resolution screen shows each variant's name, SKU, barcode, image, and status. You can select the intended variant, confirm the change, and recheck the remaining mapping.
The confirmation explains that retaining one mapping affects syncs for that product in the selected shop. The action removes the other OMS mappings while keeping the Shopify products. Missing Shopify transfer lines have a separate comparison view with affected shipment items and dependent receipts, plus details to share for repair and a recheck action.
