--- title: HotWax Commerce brings Shopify inventory and transfer diagnostics into Company description: Company connects Shopify inventory events, delivery timing, batch details, transfer sync health, and mapping conflicts in one operating workspace. --- [![HotWax Commerce](https://www.hotwax.co/hs-fs/hubfs/hotwax-logo.png?width=1924&height=609&name=hotwax-logo.png "HotWax Commerce")](https://www.hotwax.co/) [![HotWax Commerce](https://www.hotwax.co/hs-fs/hubfs/Common%20assets/Logos/HotWax/HWCLogoDarkMode.png?width=1924&height=609&name=HWCLogoDarkMode.png "HotWax Commerce")](https://www.hotwax.co/) ☰ - Product - Overview - [Order Management System](https://www.hotwax.co/product/omnichannel-order-management-system/) - [Store Inventory Management](https://www.hotwax.co/solution/store-inventory-management) - [Omnichannel Suite](https://www.hotwax.co/product/omnichannel-order-management-system-for-shopify/) - [OMS Architecture](https://www.hotwax.co/product/technology/oms-architecture) - [MCP Server](https://www.hotwax.co/product/technology/mcp-server) - [AI Powered Order Routing](https://www.hotwax.co/product/technology/ai-powered-order-routing) - [FAQ](https://www.hotwax.co/frequently-asked-questions) - [Product Updates](https://www.hotwax.co/product-updates) - [Knowledge Base](https://www.hotwax.co/hotwax-commerce-documentation) - Integrations - [Shopify](https://www.hotwax.co/shopify-order-management-integration) - [NetSuite](https://www.hotwax.co/hotwax-netsuite-integration) - [All Integrations](https://www.hotwax.co/all-integrations/) - Use Cases - By Business Benefits - [Prevent Overselling](https://www.hotwax.co/use-cases/prevent-overselling) - [Unified Inventory](https://www.hotwax.co/solution/unified-inventory/) - [Order Routing](https://www.hotwax.co/solution/configurable-order-routing) - [Ship From Store](https://www.hotwax.co/solution/ship-from-store-software) - [Buy Online Pick-Up In Store](https://www.hotwax.co/solution/buy-online-pick-up-in-store-bopis-software/) - [Pre-Orders](https://www.hotwax.co/solution/pre-orders/) - [Inventory Transfers](https://www.hotwax.co/inventory-transfers) - [Cycle Counts](https://www.hotwax.co/cycle-count) - [Return In Store](https://www.hotwax.co/solution/buy-online-return-in-store-boris-software) - [Retail Sales Audit](https://www.hotwax.co/product/omnichannel-retail-sales-audit-oresa/) - By Business Model - [Footwear](https://www.hotwax.co/industries/footwear) - [Jewelry](https://www.hotwax.co/industries/jewelry) - [Fashion & Apparel](https://www.hotwax.co/industries/apparel-and-fashion) - [Beauty](https://www.hotwax.co/industries/beauty-and-personal-care) - [Travel](https://www.hotwax.co/industries/travel-and-bags) - Resources - [Blog](https://www.hotwax.co/blog) - [Podcast](https://www.hotwax.co/podcast) - [Whitepaper](https://www.hotwax.co/whitepaper) - [Luxury Order Management](https://www.hotwax.co/order-management-system-for-luxury-brands) - [Comparing Order Management Capabilities B/W Shopify and HotWax](https://www.hotwax.co/comparing-order-management-capabilities-between-shopify-and-hotwax) - [How To Do By Online Pick-Up In Store Right](https://www.hotwax.co/how-to-do-buy-online-pick-up-in-store-right) - [Solution Briefs](https://www.hotwax.co/solution-briefs) - [Demo Videos](https://www.hotwax.co/demo-videos/) - [Sample BI Reports](https://www.hotwax.co/business-intelligence-bi-reports) - Company - [Our Story](https://www.hotwax.co/about-us/our-story/) - [Team](https://www.hotwax.co/about-us/) - [Partners](https://www.hotwax.co/become-a-partner) - [Customers](https://www.hotwax.co/customers) - [Pressroom](https://www.hotwax.co/hotwax-commerce-pressroom) - [Social Impact](https://www.hotwax.co/social-impact-hotwax-commerce) - [Events](https://www.hotwax.co/events-and-conferences) - [Security](https://www.hotwax.co/privacy-and-security) [Contact Us](https://cta-na2.hubspot.com/web-interactives/public/v1/track/click?encryptedPayload=AVxigLLk4qu1XJKsAD%2Fnh%2FIskYOzRsKM90SmmLg6TDdeS094zUNQCnpKW3qraBc%2F9AKqv3oTNPIuQu%2F8e1WLQuzA8qEWBwZYMpMN0AOwdf5g3EqyhyLoXlhxSkfRC9Zl6t9p1XGV63hHv22mEINsPrMZqtXXevms0XlmddQs49GljNzU&portalId=6357099) [Product updates](https://www.hotwax.co/product-updates) # HotWax Commerce brings Shopify inventory and transfer diagnostics into Company When Shopify inventory or a transfer stops updating, the next step depends on where the work stopped. HotWax Commerce's Company app gives operations teams more context around the inventory events, delivery batches, and transfer sync jobs behind a Shopify connection. You can move from a summary to the affected records and review the evidence before taking action. Published **September 1, 2026** Type **Product Update** Author **Aditya Patel** When Shopify inventory or a transfer stops updating, the next step depends on where the work stopped. HotWax Commerce's Company app gives operations teams more context around the inventory events, delivery batches, and transfer sync jobs behind a Shopify connection. You can move from a summary to the affected records and review the evidence before taking action. ## See inventory changes and delivery timing together Channel inventory and physical-location inventory use the same history layout. Each event shows the product, SKU or variant, Shopify location, quantity change, source reference, delivery state, and timing. Search and filters let you narrow the history by product, event type, location, delivery state, or date. The filtered view stays in the URL for later review or sharing. Summary cards measure the events in that view. They show how many changes are waiting for a batch, delivery errors, the median time delivered changes took to reach Shopify, and the oldest change still awaiting delivery. The delivery-time summary includes its sample count and slowest delivery, so you can see what the number represents. The history loads the newest 500 events first. An earlier date can load older events still retained by the connector. On connections that cannot report event changes, the page identifies the last read time and provides a manual refresh. Open an event or batch to inspect its source context, combined quantity changes, delivery errors, and saved message. `Resend` retries the original batch instead of creating a new one. ## Follow a transfer through its sync stages The transfer sync workspace brings the connection's jobs, webhook health, outstanding transfers, and shipment and receipt stages together. A transfer detail page shows its source and destination, dates, and links to the corresponding records in Shopify and the Transfers app. The `Issues` and `Working` sections separate reported blockers from checks that have succeeded. Job details and the latest completed staging result remain available alongside the affected item, helping you decide whether to correct a mapping, review delivery, or investigate a missing transfer line. ## Resolve product mapping conflicts with the product in view When one product in the order management system (OMS) maps to several Shopify variants, the resolution screen shows each variant's name, SKU, barcode, image, and status. You can select the intended variant, confirm the change, and recheck the remaining mapping. The confirmation explains that retaining one mapping affects syncs for that product in the selected shop. The action removes the other OMS mappings while keeping the Shopify products. Missing Shopify transfer lines have a separate comparison view with affected shipment items and dependent receipts, plus details to share for repair and a recheck action. ## More from this month ### [Product Update HotWax Commerce connects order history, item actions, and inventory transfers in Order Manager Read update](https://www.hotwax.co/product-updates/2026-09/order-manager-order-investigation) ### [Product Update HotWax Commerce brings inventory history and replenishment planning into Order Routing Read update](https://www.hotwax.co/product-updates/2026-09/order-routing-inventory-replenishment) ### [Product Update HotWax Commerce previews a guided Routing Simulation workflow Read update](https://www.hotwax.co/product-updates/2026-09/order-routing-simulation) [![HotWax Commerce](https://www.hotwax.co/hubfs/Hotwax-2021/HotWax_February2020/Images%20Icons,%20Apparel%20background,%20Hexagon/logo-hotwax-dark.svg "HotWax Commerce")](https://www.hotwax.co/) ### Connect ### Headquarters 175 S Main St Suite 1310, Salt Lake City, UT 84111 - Product - [Omnichannel Order Management](https://www.hotwax.co/product/omnichannel-order-management-system/) - [FAQ](https://www.hotwax.co/frequently-asked-questions) - [Product Updates](https://www.hotwax.co/product-update) - [Documentation](https://www.hotwax.co/hotwax-commerce-documentation) - Use cases - [Buy Online Pick-Up In Store](https://www.hotwax.co/solution/buy-online-pick-up-in-store-bopis-software/) - [Configurable Order Routing](https://www.hotwax.co/solution/configurable-order-routing) - [Ship From Store](https://www.hotwax.co/solution/ship-from-store-software) - [Unified Inventory](https://www.hotwax.co/solution/unified-inventory/) - [Pre-Orders](https://www.hotwax.co/solution/pre-orders/) - [Buy Online Return In Store](https://www.hotwax.co/solution/buy-online-return-in-store-boris-software) - [Store Inventory Management](https://www.hotwax.co/solution/store-inventory-management) - Solutions - [Omnichannel OMS for Shopify](https://www.hotwax.co/product/omnichannel-order-management-system-for-shopify/) - [Omnichannel Retail Sales Audit](https://www.hotwax.co/product/omnichannel-retail-sales-audit-oresa/) © 2026 HotWax Commerce ```json { "@context" : "https://schema.org", "@type" : "BlogPosting", "author" : { "@type" : "Person", "name" : "Aditya Patel", "url" : "https://www.hotwax.co/product-updates/author/aditya-patel" }, "datePublished" : "2026-09-01T00:00:00.000Z", "headline" : "HotWax Commerce brings Shopify inventory and transfer diagnostics into Company", "mainEntityOfPage" : { "@id" : "https://www.hotwax.co/product-updates/2026-09/company-shopify-diagnostics", "@type" : "WebPage" }, "publisher" : { "@type" : "Organization", "logo" : { "@type" : "ImageObject", "url" : "https://www.hotwax.co/hubfs/hotwax-logo.png" }, "name" : "HotWax Commerce" } } ```