An order can be waiting for stock, partly fulfilled, moved between locations, or already canceled in Shopify. HotWax Commerce's Order Manager brings those details into a clearer Order Detail page, with an order history you can follow and inventory transfer controls beside the items that need them.
An order can be waiting for stock, partly fulfilled, moved between locations, or already canceled in Shopify. HotWax Commerce's Order Manager brings those details into a clearer Order Detail page, with an order history you can follow and inventory transfer controls beside the items that need them.
Follow the order's actual history
The timeline groups related records into business transactions. A Shopify cancellation that also moves an item into parking reads as one cancellation. Repeated rejections and releases can fold into an expandable row, while the underlying steps remain available for review.
Day headings and the time between events help you see where an order spent its time. The timeline uses the recorded dates for returns and fulfillment milestones, and the ship group cards use the same milestone data. An action refreshes the history so you can see the next step without reopening the order. If history cannot load, the page offers Retry.
Item and ship group status also carry more meaning. Individual items show their own status, grouped product rows show quantities by status, and completed or canceled ship groups reflect their items even when milestone dates are missing. Variant details help distinguish sizes or colors without opening another view.
A demo order's recorded timeline, from Shopify placement through completed fulfillment. Customer details are fictional, display-only replacements. Current development UI, captured October 3, 2026.
Bring stock to the location fulfilling the order
You can request an inventory transfer for an eligible open item at a physical facility. Order Manager keeps that item's fulfillment location as the destination and lets you compare source warehouses and stores by available inventory, recent sales activity, and distance when location data is available.
The request covers the item's open quantity. Before saving, you can review the source and destination, their current stock, the quantities after the transfer, and an optional comment. Requests for several selected items open in sequence, so each item has its own source decision.
A transfer chip on the item shows whether stock is still requested, has been transferred, or was canceled. Open the chip to review transfer details and earlier requests. Authorized users can confirm completion or cancel an open transfer. An existing open request also prevents another request for the same item.
Keep changes scoped to the items you select
Pulling back selected items affects those items rather than the entire ship group. Checkboxes make the selection explicit, and the Items footer keeps eligible actions together. A collapsed ship group shows how many additional items are hidden and opens to reveal them.
Order attributes can now be added, edited, or removed from the Attributes card. Changes stay in a draft until Save. The app checks for duplicate attribute names and lets you retry any changes that could not be saved.
