--- title: AI Powered Order Routing | HotWax Commerce description: AI powered order routing with Circuit, HotWax's AI agent. Simulate routing changes, test fulfillment impact, and protect margins with live OMS data. image: https://www.hotwax.co/hubfs/ai-powered-order-routing/AI%20Powered%20Order%20Routing%20HotWax%20Commerce.png --- [![HotWax Commerce](https://www.hotwax.co/hs-fs/hubfs/hotwax-logo.png?width=200&height=63&name=hotwax-logo.png)](https://www.hotwax.co/) [![HotWax Commerce](https://www.hotwax.co/hs-fs/hubfs/Common%20assets/Logos/HotWax/HWCLogoDarkMode.png?width=200&height=63&name=HWCLogoDarkMode.png)](https://www.hotwax.co/) ☰ - Product - Bundles - [Order Management System](https://www.hotwax.co/product/omnichannel-order-management-system/) - [Store Inventory Management](https://www.hotwax.co/solution/store-inventory-management) - [Omnichannel Suite](https://www.hotwax.co/product/omnichannel-order-management-system-for-shopify/) - Intelligence - [MCP Server](https://www.hotwax.co/product/technology/mcp-server) - [AI Powered Order Routing](https://www.hotwax.co/product/technology/ai-powered-order-routing) - Technology - [OMS Architecture](https://www.hotwax.co/product/technology/oms-architecture) - [Security](https://www.hotwax.co/privacy-and-security) - Use Cases - By Business Benefits - [Prevent Overselling](https://www.hotwax.co/use-cases/prevent-overselling) - [Unified Inventory](https://www.hotwax.co/solution/unified-inventory/) - [Order Routing](https://www.hotwax.co/solution/configurable-order-routing) - [Ship From Store](https://www.hotwax.co/solution/ship-from-store-software) - [Buy Online Pick-Up In Store](https://www.hotwax.co/solution/buy-online-pick-up-in-store-bopis-software/) - [Pre-Orders](https://www.hotwax.co/solution/pre-orders/) - [Inventory Transfers](https://www.hotwax.co/inventory-transfers) - [Cycle Counts](https://www.hotwax.co/cycle-count) - [Return In Store](https://www.hotwax.co/solution/buy-online-return-in-store-boris-software) - [Retail Sales Audit](https://www.hotwax.co/product/omnichannel-retail-sales-audit-oresa/) - By Business Model - [Footwear](https://www.hotwax.co/industries/footwear) - [Jewelry](https://www.hotwax.co/industries/jewelry) - [Fashion & Apparel](https://www.hotwax.co/industries/apparel-and-fashion) - [Beauty](https://www.hotwax.co/industries/beauty-and-personal-care) - [Travel](https://www.hotwax.co/industries/travel-and-bags) - Resources - Learn - [Blogs](https://www.hotwax.co/blog) - [Guides](https://www.hotwax.co/guides) - [Whitepapers](https://www.hotwax.co/whitepaper) - [Solution Briefs](https://www.hotwax.co/solution-briefs) - [Engineering Blog](https://www.hotwax.co/engineering) - Product Help - [Product Updates](https://www.hotwax.co/product-updates) - [Knowledge Base](https://www.hotwax.co/hotwax-commerce-documentation) - [Shopify Integration](https://www.hotwax.co/shopify-order-management-integration) - [NetSuite Integration](https://www.hotwax.co/hotwax-netsuite-integration) - [Sample BI Reports](https://www.hotwax.co/business-intelligence-bi-reports) - [FAQs](https://www.hotwax.co/frequently-asked-questions) - Media - [Podcast](https://www.hotwax.co/podcast) - [Demo Videos](https://www.hotwax.co/demo-videos/) - Company - [Our Story](https://www.hotwax.co/about-us/our-story/) - [Team](https://www.hotwax.co/about-us/) - [Partners](https://www.hotwax.co/become-a-partner) - [All Integrations](https://www.hotwax.co/all-integrations/) - [Customers](https://www.hotwax.co/customers) - [Pressroom](https://www.hotwax.co/hotwax-commerce-pressroom) - [Social Impact](https://www.hotwax.co/social-impact-hotwax-commerce) - [Events](https://www.hotwax.co/events-and-conferences) [Book a demo](https://cta-na2.hubspot.com/web-interactives/public/v1/track/click?encryptedPayload=AVxigLISXXGkcOtRysPKfjcriLyodY4rudkc50veKlKDe8q2B1%2FRWGeLxDhbY%2BkohRU8XspED5h92umpu7OkRZM1bllkBJKAFAlbNGEnCRAQX7O752HQT17G9v%2FBCweH%2FXvHlZ5%2FUC0MRPtKYCn5XoGb8TpxbLxvKbLalLOZcHeqoaHicFtr15mZOUkn2Y06IxHVsa5b0g%3D%3D&portalId=6357099) # AI-Powered Order Routing Circuit, the HotWax AI routing agent, turns plain-language goals into routing rules and tests each change against live OMS data before it goes live. [Book a demo](https://www.hotwax.co/connect) ![AI-powered order routing interface linking simulation results and filters to an editable rule draft](https://www.hotwax.co/hs-fs/hubfs/ai-powered-order-routing/AI%20Powered%20Order%20Routing%20banner.png?width=975&height=650&name=AI%20Powered%20Order%20Routing%20banner.png) Trusted by leading retail brands ![Ashley Stewart logo](https://www.hotwax.co/hs-fs/hubfs/Client%20logos/ashley-stewart-logo.png?width=480&height=107&name=ashley-stewart-logo.png) ![Steve Madden logo](https://www.hotwax.co/hs-fs/hubfs/Client%20logos/steve-madden-logo.png?width=480&height=107&name=steve-madden-logo.png) ![ADOC logo](https://www.hotwax.co/hs-fs/hubfs/Client%20logos/adoc-logo.png?width=480&height=126&name=adoc-logo.png) ![Gorjana logo](https://www.hotwax.co/hs-fs/hubfs/Client%20logos/gorjana-logo.png?width=480&height=107&name=gorjana-logo.png) ![Mephisto logo](https://www.hotwax.co/hs-fs/hubfs/Client%20logos/mephisto-logo.png?width=480&height=107&name=mephisto-logo.png) ![Dolce Vita logo](https://www.hotwax.co/hs-fs/hubfs/Client%20logos/dolce-vita-logo.png?width=480&height=107&name=dolce-vita-logo.png) ![Betsey Johnson logo](https://www.hotwax.co/hs-fs/hubfs/Client%20logos/betsey-johnson-logo.png?width=480&height=107&name=betsey-johnson-logo.png) ![ATM Anthony Thomas Melillo logo](https://www.hotwax.co/hs-fs/hubfs/Client%20logos/atm-anthony-thomas-melillo-logo.png?width=480&height=124&name=atm-anthony-thomas-melillo-logo.png) ![Kurt Geiger logo](https://www.hotwax.co/hs-fs/hubfs/Client%20logos/kurt-geiger-logo.png?width=480&height=37&name=kurt-geiger-logo.png) ![KREWE logo](https://www.hotwax.co/hs-fs/hubfs/Client%20logos/krewe-logo.png?width=480&height=127&name=krewe-logo.png) ![Original Penguin logo](https://www.hotwax.co/hs-fs/hubfs/Client%20logos/original-penguin-logo.png?width=480&height=127&name=original-penguin-logo.png) ![Perry Ellis logo](https://www.hotwax.co/hs-fs/hubfs/Client%20logos/perry-ellis-logo.png?width=480&height=107&name=perry-ellis-logo.png) ![Cubavera logo](https://www.hotwax.co/hs-fs/hubfs/Client%20logos/cubavera-logo.png?width=480&height=107&name=cubavera-logo.png) ![Cariuma logo](https://www.hotwax.co/hs-fs/hubfs/Client%20logos/cariuma-logo.png?width=480&height=178&name=cariuma-logo.png) ![New Era Cap logo](https://www.hotwax.co/hs-fs/hubfs/Customers%20Page/new-era-cap-logo.png?width=480&height=143&name=new-era-cap-logo.png) ![ThirdLove logo](https://www.hotwax.co/hs-fs/hubfs/Customers%20Page/thirdlove-logo.png?width=480&height=143&name=thirdlove-logo.png) ![E-bikeshop logo](https://www.hotwax.co/hs-fs/hubfs/Customers%20Page/e-bikeshop-logo.png?width=480&height=143&name=e-bikeshop-logo.png) ## Routing without the rigidity Give retail teams an AI-assisted way to create [routing rules](https://www.hotwax.co/order-routing), test fulfillment changes, and approve safer routing updates with Circuit, HotWax’s AI routing agent powered by live OMS data. ![Create rules faster icon for AI-powered order routing](https://www.hotwax.co/hubfs/ai-powered-order-routing/create-rules-faster-icon.svg) ### Create rules faster Use natural language to turn business goals into brokering rule drafts. ![simulate impact](https://www.hotwax.co/hubfs/ai-powered-order-routing/simulate%20imapct.svg) ### Simulate routing impact Compare proposed routing changes against live OMS data before they go live. ![Approve with control icon for AI-powered order routing](https://www.hotwax.co/hubfs/ai-powered-order-routing/approve-with-control-icon.svg) ### Approve with control Review AI-backed suggestions with evidence and approval control. ## Natural language rule management ### Conversational rule management Describe the routing outcome you want in plain language. Circuit turns it into an editable brokering rule draft your team can review and approve. Update the routing logic faster without relying on technical teams to configure every rule. ![Natural language rule management for AI-powered order routing on a tablet](https://www.hotwax.co/hs-fs/hubfs/ai-powered-order-routing/natural-language-rule-management.png?width=2000&name=natural-language-rule-management.png) ![AI order routing: a routing rule created from a conversation, shown on a tablet](https://www.hotwax.co/hs-fs/hubfs/ai-powered-order-routing/conversational-rule-management-image.png?width=1852&height=987&name=conversational-rule-management-image.png) ### Conversational rule management Describe the routing outcome you want in plain language. Circuit turns it into an editable brokering rule draft your team can review and approve. Update the routing logic faster without relying on technical teams to configure every rule. ![Natural language rule management for AI-powered order routing on a tablet](https://www.hotwax.co/hs-fs/hubfs/ai-powered-order-routing/natural-language-rule-management.png?width=2000&name=natural-language-rule-management.png) ![AI order routing: a routing rule created from a conversation, shown on a tablet](https://www.hotwax.co/hs-fs/hubfs/ai-powered-order-routing/conversational-rule-management-image.png?width=1852&height=987&name=conversational-rule-management-image.png) ## Pivot routing strategy with confidence Book a demo to see how teams can test routing changes before seasonal launches, viral drops, and peak sales events affect live fulfillment [Book a demo](https://www.hotwax.co/connect) ## What-if simulation ### Eliminate deployment anxiety Test routing changes against live OMS data before they go live. See the impact on orders, stores, cost, and delivery promises before customers feel it. ![What-if simulation comparing current and proposed AI-powered order routing results](https://www.hotwax.co/hs-fs/hubfs/ai-powered-order-routing/what-if-routing-simulation.png?width=1858&height=902&name=what-if-routing-simulation.png) ![What-if simulation comparing current and proposed AI-powered order routing results](https://www.hotwax.co/hs-fs/hubfs/ai-powered-order-routing/what-if-routing-simulation.png?width=1858&height=902&name=what-if-routing-simulation.png) ## AI-backed recommendations ## Capture routing gains without losing control Let Circuit monitor order, inventory, capacity, and cost signals for routing opportunities. Review the recommendation, the reason behind it, and the expected operational impact. AI does not bypass the operator. High-impact changes stay approval-based, while low-risk updates can run within defined guardrails. ![AI-backed insights and suggestions for improving order routing rules](https://www.hotwax.co/hs-fs/hubfs/ai-powered-order-routing/ai-routing-recommendations.png?width=2000&name=ai-routing-recommendations.png) ![AI-backed insights and suggestions for improving order routing rules](https://www.hotwax.co/hs-fs/hubfs/ai-powered-order-routing/ai-routing-recommendations.png?width=2000&name=ai-routing-recommendations.png) ![AI-backed insights and suggestions for improving order routing rules](https://www.hotwax.co/hs-fs/hubfs/ai-powered-order-routing/ai-routing-recommendations.png?width=2000&name=ai-routing-recommendations.png) ### Capture routing gains without losing control Let Circuit monitor order, inventory, capacity, and cost signals for routing opportunities. Review the recommendation, the reason behind it, and the expected operational impact. AI does not bypass the operator. High-impact changes stay approval-based, while low-risk updates can run within defined guardrails. ## Let AI find your hidden routing gains. Book a demo to see how simulations and AI recommendations can instantly identify the most profitable routing strategy for your network. [Book a demo](https://www.hotwax.co/connect) ## Improve routing outcomes Routing rule intelligence ### Spot routing gaps faster Use Circuit to review routing groups, filters, sorting logic, and inventory rules in context. See which rules are active, what orders they select, and where routing logic may need adjustment. Dynamic safety stock ### Maximize inventory utilization Let Circuit recommend when protected inventory should stay reserved and when it can return to selling channels. Keep inventory available for high-priority demand without trapping sellable stock. ## Protect margins with every routing decision ### Reduce fulfillment cost Avoid split shipments, rush shipping, and low-margin fulfillment assignments. ### Protect delivery promises Preview routing impact before changes reach live orders and customers. ### Optimize with confidence Turn rule reviews into safer, data-backed routing improvements. ### Maximize inventory utilization Route orders with better visibility into store, warehouse, and channel stock. ### Reduce manual analysis Move faster from routing question to recommended operational action. ### Automate with guardrails Adopt AI-powered routing while keeping high-impact changes approval-based. ## Build your AI routing roadmap Book a demo to see how HotWax AI Powered Order Routing helps retailers create rules faster, test changes safely, capture routing improvements, and keep control over every major decision. [Book a demo](https://www.hotwax.co/connect) [![HotWax Commerce](https://www.hotwax.co/hubfs/Hotwax-2021/HotWax_February2020/Images%20Icons,%20Apparel%20background,%20Hexagon/logo-hotwax-dark.svg)](https://www.hotwax.co/) ### Connect ### Headquarters 175 S Main St Suite 1310, Salt Lake City, UT 84111 - Product - [Omnichannel Order Management](https://www.hotwax.co/product/omnichannel-order-management-system/) - [Store Inventory Management](https://www.hotwax.co/solution/store-inventory-management) - [FAQ](https://www.hotwax.co/frequently-asked-questions) - [Product Updates](https://www.hotwax.co/product-updates) - [Documentation](https://www.hotwax.co/hotwax-commerce-documentation) - Use cases - [Unified Inventory](https://www.hotwax.co/solution/unified-inventory/) - [Configurable Order Routing](https://www.hotwax.co/solution/configurable-order-routing) - [Ship From Store](https://www.hotwax.co/solution/ship-from-store-software) - [Buy Online Pick-Up In Store](https://www.hotwax.co/solution/buy-online-pick-up-in-store-bopis-software/) - [Pre-Orders](https://www.hotwax.co/solution/pre-orders/) - [Buy Online Return In Store](https://www.hotwax.co/solution/buy-online-return-in-store-boris-software) - Solutions - [Omnichannel OMS for Shopify](https://www.hotwax.co/product/omnichannel-order-management-system-for-shopify/) - [Omnichannel Retail Sales Audit](https://www.hotwax.co/product/omnichannel-retail-sales-audit-oresa/) © 2026 HotWax Commerce