--- title: HotWax MCP Server | HotWax Commerce description: Bring live OMS order, inventory, and fulfillment data into your AI workflows. Learn how HotWax MCP helps retail teams query operational data in real time. image: https://www.hotwax.co/hubfs/mcp-server-landing-page/MCP%20Server%20Banner.png --- [![HotWax Commerce](https://www.hotwax.co/hs-fs/hubfs/hotwax-logo.png?width=1924&height=609&name=hotwax-logo.png "HotWax Commerce")](https://www.hotwax.co/) [![HotWax Commerce](https://www.hotwax.co/hs-fs/hubfs/Common%20assets/Logos/HotWax/HWCLogoDarkMode.png?width=1924&height=609&name=HWCLogoDarkMode.png "HotWax Commerce")](https://www.hotwax.co/) ☰ - Product - Overview - [Order Management System](https://www.hotwax.co/product/omnichannel-order-management-system/) - [Store Inventory Management](https://www.hotwax.co/solution/store-inventory-management) - [Omnichannel Suite](https://www.hotwax.co/product/omnichannel-order-management-system-for-shopify/) - [OMS Architecture](https://www.hotwax.co/product/technology/oms-architecture) - [MCP Server](https://www.hotwax.co/product/technology/mcp-server) - [AI Powered Order Routing](https://www.hotwax.co/product/technology/ai-powered-order-routing) - [FAQ](https://www.hotwax.co/frequently-asked-questions) - [Product Updates](https://www.hotwax.co/product-updates) - [Knowledge Base](https://www.hotwax.co/hotwax-commerce-documentation) - Integrations - [Shopify](https://www.hotwax.co/shopify-order-management-integration) - [NetSuite](https://www.hotwax.co/hotwax-netsuite-integration) - [All Integrations](https://www.hotwax.co/all-integrations/) - Use Cases - By Business Benefits - [Prevent Overselling](https://www.hotwax.co/use-cases/prevent-overselling) - [Unified Inventory](https://www.hotwax.co/solution/unified-inventory/) - [Order Routing](https://www.hotwax.co/solution/configurable-order-routing) - [Ship From Store](https://www.hotwax.co/solution/ship-from-store-software) - [Buy Online Pick-Up In Store](https://www.hotwax.co/solution/buy-online-pick-up-in-store-bopis-software/) - [Pre-Orders](https://www.hotwax.co/solution/pre-orders/) - [Inventory Transfers](https://www.hotwax.co/inventory-transfers) - [Cycle Counts](https://www.hotwax.co/cycle-count) - [Return In Store](https://www.hotwax.co/solution/buy-online-return-in-store-boris-software) - [Retail Sales Audit](https://www.hotwax.co/product/omnichannel-retail-sales-audit-oresa/) - By Business Model - [Footwear](https://www.hotwax.co/industries/footwear) - [Jewelry](https://www.hotwax.co/industries/jewelry) - [Fashion & Apparel](https://www.hotwax.co/industries/apparel-and-fashion) - [Beauty](https://www.hotwax.co/industries/beauty-and-personal-care) - [Travel](https://www.hotwax.co/industries/travel-and-bags) - Resources - [Blog](https://www.hotwax.co/blog) - [Podcast](https://www.hotwax.co/podcast) - [Whitepaper](https://www.hotwax.co/whitepaper) - [Luxury Order Management](https://www.hotwax.co/order-management-system-for-luxury-brands) - [Comparing Order Management Capabilities B/W Shopify and HotWax](https://www.hotwax.co/comparing-order-management-capabilities-between-shopify-and-hotwax) - [How To Do By Online Pick-Up In Store Right](https://www.hotwax.co/how-to-do-buy-online-pick-up-in-store-right) - [Solution Briefs](https://www.hotwax.co/solution-briefs) - [Demo Videos](https://www.hotwax.co/demo-videos/) - [Sample BI Reports](https://www.hotwax.co/business-intelligence-bi-reports) - Company - [Our Story](https://www.hotwax.co/about-us/our-story/) - [Team](https://www.hotwax.co/about-us/) - [Partners](https://www.hotwax.co/become-a-partner) - [Customers](https://www.hotwax.co/customers) - [Pressroom](https://www.hotwax.co/hotwax-commerce-pressroom) - [Social Impact](https://www.hotwax.co/social-impact-hotwax-commerce) - [Events](https://www.hotwax.co/events-and-conferences) - [Security](https://www.hotwax.co/privacy-and-security) [Contact Us](https://cta-na2.hubspot.com/web-interactives/public/v1/track/click?encryptedPayload=AVxigLLk4qu1XJKsAD%2Fnh%2FIskYOzRsKM90SmmLg6TDdeS094zUNQCnpKW3qraBc%2F9AKqv3oTNPIuQu%2F8e1WLQuzA8qEWBwZYMpMN0AOwdf5g3EqyhyLoXlhxSkfRC9Zl6t9p1XGV63hHv22mEINsPrMZqtXXevms0XlmddQs49GljNzU&portalId=6357099) # MCP Server The HotWax Model Context Protocol (MCP) server gives AI tools live order, inventory, routing, and return data, so they can explain what happened and what to do next. [See a live demo](https://www.hotwax.co/connect) ![HotWax MCP Server linking AI tools with OMS data across connected retail systems.](https://www.hotwax.co/hs-fs/hubfs/mcp-server-landing-page/MCP%20Server%20Banner.png?width=1200&height=800&name=MCP%20Server%20Banner.png) ## Trusted by leading retail brands ![Ashley Stewart logo](https://www.hotwax.co/hs-fs/hubfs/Client%20logos/ashley-stewart-logo.png?width=500&name=ashley-stewart-logo.png) ![Steve Madden logo](https://www.hotwax.co/hs-fs/hubfs/Client%20logos/steve-madden-logo.png?width=500&name=steve-madden-logo.png) ![ADOC logo](https://www.hotwax.co/hs-fs/hubfs/Client%20logos/adoc-logo.png?width=500&name=adoc-logo.png) ![Gorjana logo](https://www.hotwax.co/hs-fs/hubfs/Client%20logos/gorjana-logo.png?width=500&name=gorjana-logo.png) ![Mephisto logo](https://www.hotwax.co/hs-fs/hubfs/Client%20logos/mephisto-logo.png?width=500&name=mephisto-logo.png) ![Dolce Vita logo](https://www.hotwax.co/hs-fs/hubfs/Client%20logos/dolce-vita-logo.png?width=500&name=dolce-vita-logo.png) ![Betsey Johnson logo](https://www.hotwax.co/hs-fs/hubfs/Client%20logos/betsey-johnson-logo.png?width=500&name=betsey-johnson-logo.png) ![ATM Anthony Thomas Melillo logo](https://www.hotwax.co/hs-fs/hubfs/Client%20logos/atm-anthony-thomas-melillo-logo.png?width=500&name=atm-anthony-thomas-melillo-logo.png) ![Kurt Geiger logo](https://www.hotwax.co/hs-fs/hubfs/Client%20logos/kurt-geiger-logo.png?) ![KREWE logo](https://www.hotwax.co/hs-fs/hubfs/Client%20logos/krewe-logo.png?width=500&name=krewe-logo.png) ![Original Penguin logo](https://www.hotwax.co/hs-fs/hubfs/Client%20logos/original-penguin-logo.png?width=500&name=original-penguin-logo.png) ![Perry Ellis logo](https://www.hotwax.co/hs-fs/hubfs/Client%20logos/perry-ellis-logo.png?width=500&name=perry-ellis-logo.png) ![Cubavera logo](https://www.hotwax.co/hs-fs/hubfs/Client%20logos/cubavera-logo.png?width=500&name=cubavera-logo.png) ![Cariuma logo](https://www.hotwax.co/hs-fs/hubfs/Client%20logos/cariuma-logo.png?width=500&name=cariuma-logo.png) ![New Era Cap logo](https://www.hotwax.co/hs-fs/hubfs/Customers%20Page/new-era-cap-logo.png?width=500&name=new-era-cap-logo.png) ![ThirdLove logo](https://www.hotwax.co/hs-fs/hubfs/Customers%20Page/thirdlove-logo.png?width=500&name=thirdlove-logo.png) ![E-bikeshop logo](https://www.hotwax.co/hs-fs/hubfs/Customers%20Page/e-bikeshop-logo.png?width=500&name=e-bikeshop-logo.png) Previous Next ## Turn OMS data into clear next steps HotWax MCP Server gives AI tools the order state, inventory promise, routing run, reservation, task, and return history needed to explain what happened and what to do next. ### **Ask operations question** Which work needs attention before cutoff? ### **Read the facts in HotWax** Status, Online ATP, reservations, routing run, facility capacity, tasks, and returns. ### **Show why it happened** The item was short-picked at the assigned store. ### **Point to the next step** Rebroker the item, review the hold, or move fulfillment to another eligible facility. ## Show the workflow behind each status ![Order Detail Card displaying a live order status, facility routing, and short-pick exceptions.](https://www.hotwax.co/hs-fs/hubfs/mcp-server-landing-page/Order%20history%20card.png?width=1344&name=Order%20history%20card.png "Order Detail Card displaying a live order status, facility routing, and short-pick exceptions.") ### **Order state** Order status, ship groups, routing decision, and fulfillment progress. ### **Inventory promise** Online ATP, QOH, reservations, safety stock, thresholds, and eligible facilities. ### **Exception record** Open tasks, rejection reason, assignee, source reference, and resolution notes. ### **Service view** Pickup readiness, shipment tracking, return progress and cancellation status. ## See HotWax MCP Server in action Test customer service, inventory, routing, fulfillment, and returns prompts against the data HotWax already uses to broker demand and manage exceptions. [See a live demo](https://www.hotwax.co/connect) ## Give each team the OMS details they need ### ![Customer service icon for the HotWax Commerce MCP server](https://www.hotwax.co/hs-fs/hubfs/mcp-server-landing-page/mcp-server-customer-service-icon.png?width=60&height=60&name=mcp-server-customer-service-icon.png) ### **Customer service** Answer WISMO, pickup, return, and cancellation questions with order status, location, tracking, and open task reasons. ### ![Fulfillment operations icon for the HotWax Commerce MCP server](https://www.hotwax.co/hs-fs/hubfs/mcp-server-landing-page/mcp-server-fulfillment-icon.png?width=60&height=60&name=mcp-server-fulfillment-icon.png) ### **Fulfillment team** Find work blocked by missed cutoffs, short picks, store rejections, split risk, or tasks waiting on an owner. ### ![Inventory teams icon for the HotWax Commerce MCP server](https://www.hotwax.co/hs-fs/hubfs/mcp-server-landing-page/mcp-server-inventory-icon.png?width=60&height=60&name=mcp-server-inventory-icon.png) ### **Inventory team** Review Online ATP, QOH, reservations, safety stock, facility eligibility, and low-stock pressure before channel sync. ## Questions teams can ask HotWax Order operations Inventory operations Customer support ### **Which orders need review right now, and why?** Orders #HC3278, #HC3291, and #HC3304 need review. #HC3278 is waiting on store acceptance, #HC3291 has an address validation hold, and #HC3304 has an item rejection that needs reassignment before cutoff. ### **Why was order #HC3278 routed to the Brooklyn store instead of the Bronx distribution center?** Order #HC3278 was routed to Brooklyn because the distribution center had no available inventory when the routing run executed. The Ship from Store fallback rule was applied, and Brooklyn was selected as the closest eligible location with available stock and fulfillment capacity. ### **Which orders are at risk of missing SLAs today?** 3 orders are at SLA risk today: #HC3278 is waiting for pickup confirmation, #HC3304 needs reassignment after item rejection, and #HC3291 has an address hold. ### **How many orders would be delayed if we paused Ship from Store routing to the Brooklyn location today?** Pausing Brooklyn Ship from Store routing today would delay 8 orders. 6 depend on Brooklyn for available inventory and fulfillment capacity, while 2 could be reassigned but would miss today’s shipping window. ### **Which high-velocity SKUs are at risk of a stockout this week?** 7 high-velocity SKUs are at stockout risk this week. The highest-risk items have less than 3 days of available inventory and no inbound replenishment before Friday. ### **Which stores have excess inventory of our Fall Collection that we can expose to online channels?** 4 stores have excess Fall Collection inventory available for online selling. Broadway and Austin have the largest surplus with enough stock to support Ship-from-Store without affecting store floor coverage. ### **Which stores should we pause online routing for to protect walk-in inventory?** Brooklyn, Chicago, and Miami should be paused until replenishment. Each store is fewer than 5 units away from safety stock on fast-selling SKUs, and continuing online routing may reduce inventory needed for in-store sales. ### **What is the current transfer status of the Olive Utility Jacket for the Laguna Beach store?** The Olive Utility Jacket is in transit from the distribution center to the Laguna Beach store and is expected to arrive on Thursday. The inventory will become available for store fulfillment after the store completes the receiving process. ### **Why is order #HC2278 delayed, and what is the best update to give the customer?** Order #HC2278 is delayed because an item was rejected at the assigned store due to damage. The order is reassigned to another location, so the best update is that fulfillment is delayed but still in progress. ### **Which expedited orders have been stuck in 'Packed' for more than 48 hours?** Expedited orders #HC2241, #HC2296, and #HC2310 are stuck in Packed status for more than 48 hours. Their delivery areas are currently unserviceable due to severe weather, so carrier pickup is not available right now. ### **Can we update the shipping address for order #HC3288, or has it already been packed?** The address can still be updated. Order #HC3288 is allocated but has not been picked yet. ### **Has the refund for order #HC2658 been successfully processed back to the customer?** Yes. The refund for order #HC2658 was processed successfully and sent back to the original payment method. The payment gateway shows the refund as completed. ## Control what AI can read, suggest, and trigger Use MCP to expose the right OMS data for each workflow. Keep action tools limited to approved use cases, such as rebrokering, address review, cancellation, returns, or task updates. ### **Read first** Start with order lookup, inventory checks, routing explanation, exception review, and returns status. ### **Limit by workflow** Give each AI tool access only to the orders, ATP, tasks, returns, and service records it needs. ### **Approve actions** Keep write actions under review until teams are ready to let AI tools trigger workflow updates. ## Build AI support from real OMS workflows ### ![Connect icon for the HotWax Commerce MCP server](https://www.hotwax.co/hs-fs/hubfs/mcp-server-landing-page/mcp-server-connect-icon.png?width=60&height=60&name=mcp-server-connect-icon.png) ### **Connect** Expose approved HotWax data through MCP-compatible tools. ### ![Pilot icon for the HotWax Commerce MCP server](https://www.hotwax.co/hs-fs/hubfs/mcp-server-landing-page/mcp-server-pilot-icon.png?width=60&height=60&name=mcp-server-pilot-icon.png) ### **Pilot** Start with WISMO, inventory checks, routing explanation, returns status, and open task review. ### ![Monitor icon for the HotWax Commerce MCP server](https://www.hotwax.co/hs-fs/hubfs/mcp-server-landing-page/mcp-server-monitor-icon.png?width=60&height=60&name=mcp-server-monitor-icon.png) ### **Monitor** Track repeated exceptions, cutoff risk, rejection reasons, and low ATP before expanding access. ### ![Expand icon for the HotWax Commerce MCP server](https://www.hotwax.co/hs-fs/hubfs/mcp-server-landing-page/mcp-server-expand-icon.png?width=60&height=60&name=mcp-server-expand-icon.png) ### **Expand** Add approved actions for rebrokering, task updates, returns, and customer-service workflows. ## Bring HotWax OMS data into your AI tools Book a demo to see how HotWax MCP Server helps teams answer customers, review inventory, explain routing, manage fulfillment work, and recover exceptions from live OMS data. [See a live demo](https://www.hotwax.co/connect) [![HotWax Commerce](https://www.hotwax.co/hubfs/Hotwax-2021/HotWax_February2020/Images%20Icons,%20Apparel%20background,%20Hexagon/logo-hotwax-dark.svg "HotWax Commerce")](https://www.hotwax.co/) ### Connect ### Headquarters 175 S Main St Suite 1310, Salt Lake City, UT 84111 - Product - [Omnichannel Order Management](https://www.hotwax.co/product/omnichannel-order-management-system/) - [FAQ](https://www.hotwax.co/frequently-asked-questions) - [Product Updates](https://www.hotwax.co/product-update) - [Documentation](https://www.hotwax.co/hotwax-commerce-documentation) - Use cases - [Buy Online Pick-Up In Store](https://www.hotwax.co/solution/buy-online-pick-up-in-store-bopis-software/) - [Configurable Order Routing](https://www.hotwax.co/solution/configurable-order-routing) - [Ship From Store](https://www.hotwax.co/solution/ship-from-store-software) - [Unified Inventory](https://www.hotwax.co/solution/unified-inventory/) - [Pre-Orders](https://www.hotwax.co/solution/pre-orders/) - [Buy Online Return In Store](https://www.hotwax.co/solution/buy-online-return-in-store-boris-software) - [Store Inventory Management](https://www.hotwax.co/solution/store-inventory-management) - Solutions - [Omnichannel OMS for Shopify](https://www.hotwax.co/product/omnichannel-order-management-system-for-shopify/) - [Omnichannel Retail Sales Audit](https://www.hotwax.co/product/omnichannel-retail-sales-audit-oresa/) © 2026 HotWax Commerce