--- title: HotWax OMS Architecture | HotWax Commerce description: Scale your retail operations with a composable, headless, API-first OMS architecture. Easily unify your ERP, POS, WMS and AI agents with HotWax Commerce. image: https://www.hotwax.co/hubfs/oms-architecture/architecture%20diagram.png --- [![HotWax Commerce](https://www.hotwax.co/hs-fs/hubfs/hotwax-logo.png?width=200&height=63&name=hotwax-logo.png)](https://www.hotwax.co/) [![HotWax Commerce](https://www.hotwax.co/hs-fs/hubfs/Common%20assets/Logos/HotWax/HWCLogoDarkMode.png?width=200&height=63&name=HWCLogoDarkMode.png)](https://www.hotwax.co/) ☰ - Product - Overview - [Order Management System](https://www.hotwax.co/product/omnichannel-order-management-system/) - [Store Inventory Management](https://www.hotwax.co/solution/store-inventory-management) - [Omnichannel Suite](https://www.hotwax.co/product/omnichannel-order-management-system-for-shopify/) - [OMS Architecture](https://www.hotwax.co/product/technology/oms-architecture) - [MCP Server](https://www.hotwax.co/product/technology/mcp-server) - [AI Powered Order Routing](https://www.hotwax.co/product/technology/ai-powered-order-routing) - [FAQ](https://www.hotwax.co/frequently-asked-questions) - [Product Updates](https://www.hotwax.co/product-updates) - [Knowledge Base](https://www.hotwax.co/hotwax-commerce-documentation) - Integrations - [Shopify](https://www.hotwax.co/shopify-order-management-integration) - [NetSuite](https://www.hotwax.co/hotwax-netsuite-integration) - [All Integrations](https://www.hotwax.co/all-integrations/) - Use Cases - By Business Benefits - [Prevent Overselling](https://www.hotwax.co/use-cases/prevent-overselling) - [Unified Inventory](https://www.hotwax.co/solution/unified-inventory/) - [Order Routing](https://www.hotwax.co/solution/configurable-order-routing) - [Ship From Store](https://www.hotwax.co/solution/ship-from-store-software) - [Buy Online Pick-Up In Store](https://www.hotwax.co/solution/buy-online-pick-up-in-store-bopis-software/) - [Pre-Orders](https://www.hotwax.co/solution/pre-orders/) - [Inventory Transfers](https://www.hotwax.co/inventory-transfers) - [Cycle Counts](https://www.hotwax.co/cycle-count) - [Return In Store](https://www.hotwax.co/solution/buy-online-return-in-store-boris-software) - [Retail Sales Audit](https://www.hotwax.co/product/omnichannel-retail-sales-audit-oresa/) - By Business Model - [Footwear](https://www.hotwax.co/industries/footwear) - [Jewelry](https://www.hotwax.co/industries/jewelry) - [Fashion & Apparel](https://www.hotwax.co/industries/apparel-and-fashion) - [Beauty](https://www.hotwax.co/industries/beauty-and-personal-care) - [Travel](https://www.hotwax.co/industries/travel-and-bags) - Resources - [Blog](https://www.hotwax.co/blog) - [Podcast](https://www.hotwax.co/podcast) - [Whitepaper](https://www.hotwax.co/whitepaper) - [Luxury Order Management](https://www.hotwax.co/order-management-system-for-luxury-brands) - [Comparing Order Management Capabilities B/W Shopify and HotWax](https://www.hotwax.co/comparing-order-management-capabilities-between-shopify-and-hotwax) - [How To Do By Online Pick-Up In Store Right](https://www.hotwax.co/how-to-do-buy-online-pick-up-in-store-right) - [Solution Briefs](https://www.hotwax.co/solution-briefs) - [Demo Videos](https://www.hotwax.co/demo-videos/) - [Sample BI Reports](https://www.hotwax.co/business-intelligence-bi-reports) - Company - [Our Story](https://www.hotwax.co/about-us/our-story/) - [Team](https://www.hotwax.co/about-us/) - [Partners](https://www.hotwax.co/become-a-partner) - [Customers](https://www.hotwax.co/customers) - [Pressroom](https://www.hotwax.co/hotwax-commerce-pressroom) - [Social Impact](https://www.hotwax.co/social-impact-hotwax-commerce) - [Events](https://www.hotwax.co/events-and-conferences) - [Security](https://www.hotwax.co/privacy-and-security) [Book a demo](https://cta-na2.hubspot.com/web-interactives/public/v1/track/click?encryptedPayload=AVxigLISXXGkcOtRysPKfjcriLyodY4rudkc50veKlKDe8q2B1%2FRWGeLxDhbY%2BkohRU8XspED5h92umpu7OkRZM1bllkBJKAFAlbNGEnCRAQX7O752HQT17G9v%2FBCweH%2FXvHlZ5%2FUC0MRPtKYCn5XoGb8TpxbLxvKbLalLOZcHeqoaHicFtr15mZOUkn2Y06IxHVsa5b0g%3D%3D&portalId=6357099) # OMS Architecture HotWax Commerce runs on open-source technologies and API-first connectivity, so it connects to your commerce, ERP, POS, WMS, and fulfillment systems without a rebuild. [See a live demo](https://www.hotwax.co/connect) ![HotWax Commerce OMS architecture with Kubernetes, AWS, Solr, NiFi, Jenkins, Grafana, and more](https://www.hotwax.co/hs-fs/hubfs/oms-architecture/oms-architecture%20banner.png?width=975&height=650&name=oms-architecture%20banner.png) ## Trusted by leading retail brands ![Ashley Stewart logo](https://www.hotwax.co/hs-fs/hubfs/Client%20logos/ashley-stewart-logo.png?width=480&height=107&name=ashley-stewart-logo.png) ![Steve Madden logo](https://www.hotwax.co/hs-fs/hubfs/Client%20logos/steve-madden-logo.png?width=480&height=107&name=steve-madden-logo.png) ![ADOC logo](https://www.hotwax.co/hs-fs/hubfs/Client%20logos/adoc-logo.png?width=480&height=126&name=adoc-logo.png) ![Gorjana logo](https://www.hotwax.co/hs-fs/hubfs/Client%20logos/gorjana-logo.png?width=480&height=107&name=gorjana-logo.png) ![Mephisto logo](https://www.hotwax.co/hs-fs/hubfs/Client%20logos/mephisto-logo.png?width=480&height=107&name=mephisto-logo.png) ![Dolce Vita logo](https://www.hotwax.co/hs-fs/hubfs/Client%20logos/dolce-vita-logo.png?width=480&height=107&name=dolce-vita-logo.png) ![Betsey Johnson logo](https://www.hotwax.co/hs-fs/hubfs/Client%20logos/betsey-johnson-logo.png?width=480&height=107&name=betsey-johnson-logo.png) ![ATM Anthony Thomas Melillo logo](https://www.hotwax.co/hs-fs/hubfs/Client%20logos/atm-anthony-thomas-melillo-logo.png?width=480&height=124&name=atm-anthony-thomas-melillo-logo.png) ![Kurt Geiger logo](https://www.hotwax.co/hs-fs/hubfs/Client%20logos/kurt-geiger-logo.png?width=480&height=37&name=kurt-geiger-logo.png) ![KREWE logo](https://www.hotwax.co/hs-fs/hubfs/Client%20logos/krewe-logo.png?width=480&height=127&name=krewe-logo.png) ![Original Penguin logo](https://www.hotwax.co/hs-fs/hubfs/Client%20logos/original-penguin-logo.png?width=480&height=127&name=original-penguin-logo.png) ![Perry Ellis logo](https://www.hotwax.co/hs-fs/hubfs/Client%20logos/perry-ellis-logo.png?width=480&height=107&name=perry-ellis-logo.png) ![Cubavera logo](https://www.hotwax.co/hs-fs/hubfs/Client%20logos/cubavera-logo.png?width=480&height=107&name=cubavera-logo.png) ![Cariuma logo](https://www.hotwax.co/hs-fs/hubfs/Client%20logos/cariuma-logo.png?width=480&height=178&name=cariuma-logo.png) ![New Era Cap logo](https://www.hotwax.co/hs-fs/hubfs/Customers%20Page/new-era-cap-logo.png?width=480&height=143&name=new-era-cap-logo.png) ![ThirdLove logo](https://www.hotwax.co/hs-fs/hubfs/Customers%20Page/thirdlove-logo.png?width=480&height=143&name=thirdlove-logo.png) ![E-bikeshop logo](https://www.hotwax.co/hs-fs/hubfs/Customers%20Page/e-bikeshop-logo.png?width=480&height=143&name=e-bikeshop-logo.png) Previous Next ## Architecture built for enterprise scale ### **Enterprise connectivity** Connect HotWax Commerce with commerce, ERP, POS, WMS, 3PL, and fulfillment systems without rebuilding the retail stack. ### **AI-ready OMS** Built-in AI agents use secure OMS data to automate inventory and fulfillment decisions while HotWax keeps operational control. ### **Operational reliability** Cloud-native infrastructure, monitoring, backup, and security help protect order, inventory, and fulfillment operations at scale. ## Key technologies ![Moqui](https://www.hotwax.co/hubfs/oms-architecture/Moqui.svg) ### **Moqui** Provides the foundation for HotWax Commerce’s core OMS capabilities, data models, business logic, API services, and enterprise application development. ![Apache Solr](https://www.hotwax.co/hubfs/oms-architecture/Apache%20Solr.svg) ### **Apache Solr** Powers high-performance search, indexing, and fast data retrieval across orders and products, providing advanced filtering and real-time inventory lookups. ![Apache NiFi](https://www.hotwax.co/hubfs/oms-architecture/Apache%20NiFi.svg) ### **Apache NiFi** Orchestrates data transformation, routing, and integration flows through HotWax Napita, enabling flexible connectivity across enterprise systems. **![Superset](https://www.hotwax.co/hubfs/oms-architecture/Superset.svg)** ### **Apache Superset** Drives analytics, dashboarding, and reporting through HotWax Tathya, helping enterprise teams turn real-time operational data into actionable insights. ## Built on MACH principles ### **Open** HotWax Commerce gives teams visibility into the platform’s architecture, making it easier to inspect, extend, and adapt the OMS without being locked into a black-box system. ### **Composable** HotWax Commerce is a modular OMS that lets teams add, replace, or extend capabilities without replatforming or disrupting the broader retail stack. ### **Connected** HotWax Commerce connects with ERP, POS, eCommerce, WMS, and other systems through APIs and real-time integrations for order, inventory, and fulfillment data. ## Unlock API-first OMS connectivity Explore the API documentation to see how HotWax connects with enterprise retail systems through its API-first architecture. [View API docs](https://docs.hotwax.co/documents/integrate-with-hotwax) ## Integration architecture **![OpenAPI standards](https://www.hotwax.co/hubfs/oms-architecture/openapi-logo.svg)** ### **OpenAPI standards** OpenAPI-based REST APIs make ERP, POS, eCommerce, and WMS integrations simpler to build, test, and maintain. **![WebSocket logo, part of the HotWax OMS architecture](https://www.hotwax.co/hubfs/oms-architecture/WebSocket.svg)** ### **WebSocket updates** Live OMS updates enable faster response to order, inventory, fulfillment, and shipment changes. ![GraphQL logo, part of the HotWax OMS architecture](https://www.hotwax.co/hubfs/oms-architecture/GraphQL.svg) ### **GraphQL APIs** Flexible querying makes precise OMS data accessible without requiring new custom endpoints. ![AI agent icon in the HotWax Commerce OMS architecture](https://www.hotwax.co/hs-fs/hubfs/oms-architecture/ai-agent-icon.png?width=75&height=75&name=ai-agent-icon.png) ### **AI agent connectivity** The MCP Server provides a secure access layer for AI agents to work with live OMS data and approved actions. ## Bridge the gap between NetSuite and store fulfillment See how HotWax Commerce integrates with NetSuite while giving retail teams the OMS execution layer needed for order routing, store fulfillment, and inventory operations. [Explore the NetSuite integration](https://www.hotwax.co/hotwax-netsuite-integration) ## Deployment and infrastructure ![Amazon Web Services](https://www.hotwax.co/hubfs/oms-architecture/Amazon%20Web%20Services.svg) ### Amazon Web Services Secure cloud infrastructure gives HotWax Commerce the scale, reliability, and operational foundation required for enterprise OMS workloads. ![Grafana logo](https://www.hotwax.co/hubfs/oms-architecture/Grafana%20logo.svg) ### Grafana Real-time observability helps teams detect issues early across infrastructure, application health, queues, and system performance. ![Jenkins](https://www.hotwax.co/hubfs/oms-architecture/Jenkins.svg) ### Jenkins Automated delivery pipelines make releases more consistent, controlled, and repeatable across environments. ![Kubernetes logo](https://www.hotwax.co/hubfs/oms-architecture/Kubernetes%20Logo.svg) ### Kubernetes Container orchestration keeps workloads available and scalable as order volume, API traffic, and background processing demand changes. ## Applications HotWax Commerce is built on headless, API-based applications for order management, inventory, fulfillment, and store operations, giving teams flexible interfaces built on the OMS modules. Built-in extensibility ### **Extend hosted applications** Extend HotWax applications with custom business functionality while preserving the core application architecture and upgrade path. Independent deployment ### **Deploy custom versions** Deploy and manage custom versions of open-source HotWax applications independently for deeper UI control and operational flexibility. ## Data backup Data Backup ### **HotWax data backup services** HotWax Commerce provides secure backup, recovery, and disaster recovery capabilities using AWS-powered infrastructure, automated database backups, and cross-region recovery procedures. **AWS RDS Backups** enable automated database backups and transaction-log-based point-in-time recovery to help restore OMS data safely. **Read Replicas** keep replicated database copies available for reporting, integration workloads, and disaster recovery readiness. **Multi-AZ Recovery** provides automatic in-region database failover with a target RTO under 5 minutes and no committed transaction loss. ## Security **![AWS WAF](https://www.hotwax.co/hubfs/oms-architecture/AWS%20WAF.svg)** ### **Application Shield** AWS Web Application Firewall prevents malicious traffic from disrupting HotWax Commerce order, inventory, and fulfillment operations. **![SentinelOne](https://www.hotwax.co/hubfs/oms-architecture/sentinelone-logo.svg)** ### **Endpoint Security** SentinelOne helps reduce infrastructure risk so the systems supporting HotWax Commerce remain secure, available, and reliable. ## Protect critical retail operations See how SOC 2 Type II controls help protect HotWax Commerce data, infrastructure, and operations. [View report](https://www.hotwax.co/hubfs/blogs/hotwax-commerce-reaffirms-soc-2-type-ii-certification/HotWax-Indore-Delaware-SOC2T2-3TSC-Jul1%2c2024-Jun30%2c2025-Nov14%2c2025.pdf) [![HotWax Commerce](https://www.hotwax.co/hubfs/Hotwax-2021/HotWax_February2020/Images%20Icons,%20Apparel%20background,%20Hexagon/logo-hotwax-dark.svg)](https://www.hotwax.co/) ### Connect ### Headquarters 175 S Main St Suite 1310, Salt Lake City, UT 84111 - Product - [Omnichannel Order Management](https://www.hotwax.co/product/omnichannel-order-management-system/) - [FAQ](https://www.hotwax.co/frequently-asked-questions) - [Product Updates](https://www.hotwax.co/product-update) - [Documentation](https://www.hotwax.co/hotwax-commerce-documentation) - Use cases - [Buy Online Pick-Up In Store](https://www.hotwax.co/solution/buy-online-pick-up-in-store-bopis-software/) - [Configurable Order Routing](https://www.hotwax.co/solution/configurable-order-routing) - [Ship From Store](https://www.hotwax.co/solution/ship-from-store-software) - [Unified Inventory](https://www.hotwax.co/solution/unified-inventory/) - [Pre-Orders](https://www.hotwax.co/solution/pre-orders/) - [Buy Online Return In Store](https://www.hotwax.co/solution/buy-online-return-in-store-boris-software) - [Store Inventory Management](https://www.hotwax.co/solution/store-inventory-management) - Solutions - [Omnichannel OMS for Shopify](https://www.hotwax.co/product/omnichannel-order-management-system-for-shopify/) - [Omnichannel Retail Sales Audit](https://www.hotwax.co/product/omnichannel-retail-sales-audit-oresa/) © 2026 HotWax Commerce