--- title: "Retail Analytics Software: Reports and Dashboards | HotWax" description: "See every order, store and stock move in one place: ready-made reports, store performance dashboards, alerts, and dashboards your team builds." image: https://www.hotwax.co/hubfs/retail-analytics-page/2026/retail-analytics-report-cards.webp --- [![HotWax Commerce](https://www.hotwax.co/hs-fs/hubfs/hotwax-logo.png?width=200&height=63&name=hotwax-logo.png)](https://www.hotwax.co/) [![HotWax Commerce](https://www.hotwax.co/hs-fs/hubfs/Common%20assets/Logos/HotWax/HWCLogoDarkMode.png?width=200&height=63&name=HWCLogoDarkMode.png)](https://www.hotwax.co/) ☰ - Product - Bundles - [Order Management System](https://www.hotwax.co/product/omnichannel-order-management-system/) - [Store Inventory Management](https://www.hotwax.co/solution/store-inventory-management) - [Omnichannel Suite](https://www.hotwax.co/product/omnichannel-order-management-system-for-shopify/) - Intelligence - [MCP Server](https://www.hotwax.co/product/technology/mcp-server) - [AI Powered Order Routing](https://www.hotwax.co/product/technology/ai-powered-order-routing) - [Retail Analytics](https://www.hotwax.co/product/technology/retail-analytics-software) - Technology - [OMS Architecture](https://www.hotwax.co/product/technology/oms-architecture) - [Integrations](https://www.hotwax.co/all-integrations/) - [Security](https://www.hotwax.co/privacy-and-security) - Use Cases - By Business Benefits - [Prevent Overselling](https://www.hotwax.co/use-cases/prevent-overselling) - [Unified Inventory](https://www.hotwax.co/solution/unified-inventory/) - [Order Routing](https://www.hotwax.co/solution/configurable-order-routing) - [Ship From Store](https://www.hotwax.co/solution/ship-from-store-software) - [Buy Online Pick-Up In Store](https://www.hotwax.co/solution/buy-online-pick-up-in-store-bopis-software/) - [Pre-Orders](https://www.hotwax.co/solution/pre-orders/) - [Inventory Transfers](https://www.hotwax.co/inventory-transfers) - [Cycle Counts](https://www.hotwax.co/cycle-count) - [Return In Store](https://www.hotwax.co/solution/buy-online-return-in-store-boris-software) - [Retail Sales Audit](https://www.hotwax.co/product/omnichannel-retail-sales-audit-oresa/) - By Business Model - [Footwear](https://www.hotwax.co/industries/footwear) - [Jewelry](https://www.hotwax.co/industries/jewelry) - [Fashion & Apparel](https://www.hotwax.co/industries/apparel-and-fashion) - [Beauty](https://www.hotwax.co/industries/beauty-and-personal-care) - [Travel](https://www.hotwax.co/industries/travel-and-bags) - Resources - Learn - [Blogs](https://www.hotwax.co/blog) - [Guides](https://www.hotwax.co/guides) - [Whitepapers](https://www.hotwax.co/whitepaper) - [Solution Briefs](https://www.hotwax.co/solution-briefs) - [Engineering Blog](https://www.hotwax.co/engineering) - Product Help - [Product Updates](https://www.hotwax.co/product-updates) - [Knowledge Base](https://www.hotwax.co/hotwax-commerce-documentation) - [Shopify Integration](https://www.hotwax.co/shopify-order-management-integration) - [NetSuite Integration](https://www.hotwax.co/hotwax-netsuite-integration) - [Sample BI Reports](https://www.hotwax.co/business-intelligence-bi-reports) - [FAQs](https://www.hotwax.co/frequently-asked-questions) - Media - [Podcast](https://www.hotwax.co/podcast) - [Demo Videos](https://www.hotwax.co/demo-videos/) - Company - [Our Story](https://www.hotwax.co/about-us/our-story/) - [Team](https://www.hotwax.co/about-us/) - [Partners](https://www.hotwax.co/become-a-partner) - [Customers](https://www.hotwax.co/customers) - [Pressroom](https://www.hotwax.co/hotwax-commerce-pressroom) - [Social Impact](https://www.hotwax.co/social-impact-hotwax-commerce) - [Events](https://www.hotwax.co/events-and-conferences) [Book a demo](https://cta-na2.hubspot.com/web-interactives/public/v1/track/click?encryptedPayload=AVxigLISXXGkcOtRysPKfjcriLyodY4rudkc50veKlKDe8q2B1%2FRWGeLxDhbY%2BkohRU8XspED5h92umpu7OkRZM1bllkBJKAFAlbNGEnCRAQX7O752HQT17G9v%2FBCweH%2FXvHlZ5%2FUC0MRPtKYCn5XoGb8TpxbLxvKbLalLOZcHeqoaHicFtr15mZOUkn2Y06IxHVsa5b0g%3D%3D&portalId=6357099) # Retail Analytics Software Always know **how your business is doing.** Ready-made dashboards show how every channel, location, and team is performing, so every decision starts with the numbers. [Book a demo](https://www.hotwax.co/connect) ![Retail analytics reports in HotWax Commerce: 2,640 orders today, up 9% on last Monday; fill rate by store against a 98% goal; orders by how they ship](https://www.hotwax.co/hs-fs/hubfs/retail-analytics-page/2026/retail-analytics-report-cards.webp?width=975&height=955&name=retail-analytics-report-cards.webp) Trusted by leading retail brands ![Ashley Stewart logo](https://www.hotwax.co/hs-fs/hubfs/Client%20logos/ashley-stewart-logo.png?width=480&height=107&name=ashley-stewart-logo.png) ![Steve Madden logo](https://www.hotwax.co/hs-fs/hubfs/Client%20logos/steve-madden-logo.png?width=480&height=107&name=steve-madden-logo.png) ![ADOC logo](https://www.hotwax.co/hs-fs/hubfs/Client%20logos/adoc-logo.png?width=480&height=126&name=adoc-logo.png) ![Gorjana logo](https://www.hotwax.co/hs-fs/hubfs/Client%20logos/gorjana-logo.png?width=480&height=107&name=gorjana-logo.png) ![Mephisto logo](https://www.hotwax.co/hs-fs/hubfs/Client%20logos/mephisto-logo.png?width=480&height=107&name=mephisto-logo.png) ![Dolce Vita logo](https://www.hotwax.co/hs-fs/hubfs/Client%20logos/dolce-vita-logo.png?width=480&height=107&name=dolce-vita-logo.png) ![Betsey Johnson logo](https://www.hotwax.co/hs-fs/hubfs/Client%20logos/betsey-johnson-logo.png?width=480&height=107&name=betsey-johnson-logo.png) ![ATM Anthony Thomas Melillo logo](https://www.hotwax.co/hs-fs/hubfs/Client%20logos/atm-anthony-thomas-melillo-logo.png?width=480&height=124&name=atm-anthony-thomas-melillo-logo.png) ![Kurt Geiger logo](https://www.hotwax.co/hs-fs/hubfs/Client%20logos/kurt-geiger-logo.png?width=480&height=37&name=kurt-geiger-logo.png) ![KREWE logo](https://www.hotwax.co/hs-fs/hubfs/Client%20logos/krewe-logo.png?width=480&height=127&name=krewe-logo.png) ![Original Penguin logo](https://www.hotwax.co/hs-fs/hubfs/Client%20logos/original-penguin-logo.png?width=480&height=127&name=original-penguin-logo.png) ![Perry Ellis logo](https://www.hotwax.co/hs-fs/hubfs/Client%20logos/perry-ellis-logo.png?width=480&height=107&name=perry-ellis-logo.png) ![Cubavera logo](https://www.hotwax.co/hs-fs/hubfs/Client%20logos/cubavera-logo.png?width=480&height=107&name=cubavera-logo.png) ![Cariuma logo](https://www.hotwax.co/hs-fs/hubfs/Client%20logos/cariuma-logo.png?width=480&height=178&name=cariuma-logo.png) ![New Era Cap logo](https://www.hotwax.co/hs-fs/hubfs/Customers%20Page/new-era-cap-logo.png?width=480&height=143&name=new-era-cap-logo.png) ![ThirdLove logo](https://www.hotwax.co/hs-fs/hubfs/Customers%20Page/thirdlove-logo.png?width=480&height=143&name=thirdlove-logo.png) ![E-bikeshop logo](https://www.hotwax.co/hs-fs/hubfs/Customers%20Page/e-bikeshop-logo.png?width=480&height=143&name=e-bikeshop-logo.png) ## Every number, worked out for you Every order, stock change, and store task already runs through HotWax Commerce. The reports add it all up and check it against your goals, so your team opens a finished number instead of building one in a spreadsheet. Order NN#24790 placed eCommerce · 9:05 AM Item rejected at Garden City Store · 9:12 AM Count closed at Brooklyn, 2 short Store · 9:40 AM Transfer TO10421 received Warehouse · 10:02 AM Pickup handed over at Broadway Store · 10:15 AM ![](https://www.hotwax.co/hubfs/common-assets/shared-images/logo-hotwax-dark.svg) - Counts - Averages - Goals - Limits Store fill rate, today 98.4% 4 of 6 stores on goal Stock accuracy, last 30 days 99.6% Sep 27Oct 26 Alert, 10:45 AM Garden City fill rate under the 98% goal ## Ready-made dashboards for every team See orders, stores, stock, pre-orders, and returns from the day you go live, using the data already in HotWax Commerce. - ![Ready-made report in HotWax Commerce. Orders today: 2,640 orders, up 9% on last Monday](https://www.hotwax.co/hs-fs/hubfs/retail-analytics-page/2026/report-orders-today.webp?width=631&height=375&name=report-orders-today.webp) ![Ready-made report in HotWax Commerce. Orders by how they ship: 58% ship to home, 25% ship from store, 17% pickup in store](https://www.hotwax.co/hs-fs/hubfs/retail-analytics-page/2026/report-orders-by-how-they-ship.webp?width=631&height=375&name=report-orders-by-how-they-ship.webp) - ![Ready-made report in HotWax Commerce. Fill rate by store today against a 98% goal](https://www.hotwax.co/hs-fs/hubfs/retail-analytics-page/2026/report-fill-rate-by-store-today.webp?width=631&height=411&name=report-fill-rate-by-store-today.webp) ![Ready-made report in HotWax Commerce. Orders routed per day to warehouses, stores and same-day](https://www.hotwax.co/hs-fs/hubfs/retail-analytics-page/2026/report-orders-routed-per-day.webp?width=631&height=483&name=report-orders-routed-per-day.webp) - ![Ready-made report in HotWax Commerce. Rejected items by reason: 68% not in stock, 18% damaged, 14% mismatch](https://www.hotwax.co/hs-fs/hubfs/retail-analytics-page/2026/report-rejected-items-by-reason.webp?width=631&height=377&name=report-rejected-items-by-reason.webp) ![Ready-made report in HotWax Commerce. Click-to-ship hours by location](https://www.hotwax.co/hs-fs/hubfs/retail-analytics-page/2026/report-click-to-ship-hours-by-location.webp?width=631&height=387&name=report-click-to-ship-hours-by-location.webp) - ![Ready-made report in HotWax Commerce. Pre-order and total revenue by day](https://www.hotwax.co/hs-fs/hubfs/retail-analytics-page/2026/report-pre-order-and-total-revenue.webp?width=631&height=485&name=report-pre-order-and-total-revenue.webp) ![Ready-made report in HotWax Commerce. Stock accuracy, last 30 days: 99.6%](https://www.hotwax.co/hs-fs/hubfs/retail-analytics-page/2026/report-stock-accuracy-last-30-days.webp?width=631&height=373&name=report-stock-accuracy-last-30-days.webp) - ![Ready-made report in HotWax Commerce. Returns by channel: 46% online, 38% in store, 16% exchange](https://www.hotwax.co/hs-fs/hubfs/retail-analytics-page/2026/report-returns-by-channel.webp?width=631&height=377&name=report-returns-by-channel.webp) ![Ready-made report in HotWax Commerce. Shipped units by store, weekly](https://www.hotwax.co/hs-fs/hubfs/retail-analytics-page/2026/report-shipped-units-by-store-weekly.webp?width=631&height=483&name=report-shipped-units-by-store-weekly.webp) - ![Ready-made report in HotWax Commerce. Pickups by store this week](https://www.hotwax.co/hs-fs/hubfs/retail-analytics-page/2026/report-pickups-by-store-this-week.webp?width=631&height=411&name=report-pickups-by-store-this-week.webp) ![Ready-made report in HotWax Commerce. Orders waiting to sync: 14, oldest waiting 12 minutes](https://www.hotwax.co/hs-fs/hubfs/retail-analytics-page/2026/report-orders-waiting-to-sync.webp?width=631&height=477&name=report-orders-waiting-to-sync.webp) - ![Ready-made report in HotWax Commerce. Open orders by location right now](https://www.hotwax.co/hs-fs/hubfs/retail-analytics-page/2026/report-open-orders-by-location-now.webp?width=631&height=419&name=report-open-orders-by-location-now.webp) ![Ready-made report in HotWax Commerce. Orders on hold by type: 38 waiting on customer service](https://www.hotwax.co/hs-fs/hubfs/retail-analytics-page/2026/report-orders-on-hold-by-type.webp?width=631&height=421&name=report-orders-on-hold-by-type.webp) - ![Ready-made report in HotWax Commerce. Pickups with proof of delivery: 99.2% over 8 weeks](https://www.hotwax.co/hs-fs/hubfs/retail-analytics-page/2026/report-pickups-with-proof-of-delivery.webp?width=631&height=375&name=report-pickups-with-proof-of-delivery.webp) ![Ready-made report in HotWax Commerce. Transfers shipped and received](https://www.hotwax.co/hs-fs/hubfs/retail-analytics-page/2026/report-transfers-shipped-and-received.webp?width=631&height=449&name=report-transfers-shipped-and-received.webp) - ![Ready-made report in HotWax Commerce. Receiving errors by location](https://www.hotwax.co/hs-fs/hubfs/retail-analytics-page/2026/report-receiving-errors-by-location.webp?width=631&height=395&name=report-receiving-errors-by-location.webp) ![Ready-made report in HotWax Commerce. Cost per shipment: $8.42, down from $8.90](https://www.hotwax.co/hs-fs/hubfs/retail-analytics-page/2026/report-cost-per-shipment.webp?width=631&height=375&name=report-cost-per-shipment.webp) - ![Ready-made report in HotWax Commerce. Orders waiting to be invoiced: 37, oldest waiting 2 days](https://www.hotwax.co/hs-fs/hubfs/retail-analytics-page/2026/report-orders-waiting-to-be-invoiced.webp?width=631&height=266&name=report-orders-waiting-to-be-invoiced.webp) ![Ready-made report in HotWax Commerce. Orders shipped whole or split: 91% shipped whole](https://www.hotwax.co/hs-fs/hubfs/retail-analytics-page/2026/report-orders-shipped-whole-or-split.webp?width=631&height=375&name=report-orders-shipped-whole-or-split.webp) ### More reports retailers run today Orders and fulfillment - Hours from order to shipment, by location - Orders due to ship today and tomorrow - Split shipments by order - Picklists by store - Orders not yet updated in your online store Stores and pickup - Proof of delivery by store - Pickups waiting to be collected - Shipped units by store, every week - How fast orders are routed, by country - Rejected pickup orders Inventory - Stock on hand vs. stock you can sell - Receiving errors by location - Transfers shipped short - Stock history for any product - Count differences by store Finance and IT - Shipping charges and revenue - Cost per shipment - Orders waiting to be invoiced - Returns by channel - Scheduled jobs that ran late ## A store performance dashboard for every location Spot the store that's falling behind while there's still time to help it. Each store sees how it's doing against one company goal, and head office compares every [store](https://www.hotwax.co/solution/ship-from-store-software) side by side. ![Store performance dashboard in HotWax Commerce: store fill rate 98.4%, 4 of 6 stores on goal, the oldest waiting order 2 days at Garden City, and fill rate by store against a 98% goal](https://www.hotwax.co/hs-fs/hubfs/retail-analytics-page/2026/store-performance-dashboard.webp?width=1472&height=1152&name=store-performance-dashboard.webp) ![Store performance dashboard in HotWax Commerce: store fill rate 98.4%, 4 of 6 stores on goal, the oldest waiting order 2 days at Garden City, and fill rate by store against a 98% goal](https://www.hotwax.co/hs-fs/hubfs/retail-analytics-page/2026/store-performance-dashboard-phone.webp?width=840&height=1304&name=store-performance-dashboard-phone.webp) ## Build your own reports and dashboards Answer your own questions without waiting on a developer. Analysts pick the data, choose from more than 20 chart types, and share or schedule the result for their team. Anyone else can build a simple list without writing a query. ![Building a report in HotWax Commerce: choosing a dataset and a chart type, with a finished chart of rejections by store over the last 7 days](https://www.hotwax.co/hs-fs/hubfs/retail-analytics-page/2026/build-retail-reports-and-dashboards.webp?width=1504&height=1624&name=build-retail-reports-and-dashboards.webp) ![Building a report in HotWax Commerce: choosing a dataset and a chart type, with a finished chart of rejections by store over the last 7 days](https://www.hotwax.co/hs-fs/hubfs/retail-analytics-page/2026/build-retail-reports-and-dashboards-phone.webp?width=840&height=1594&name=build-retail-reports-and-dashboards-phone.webp) ## Reports that come to you Hear about a problem before a customer does. Set a limit, like a store falling under its fill rate goal, and your team gets an email or Slack message with a link to the chart. Scheduled reports cover the rest, like shipped units by store every Monday. ![Report alerts in HotWax Commerce: scheduled alerts and reports, and an alert that Garden City fill rate is 97.2%, under the 98% goal, with the most rejected items](https://www.hotwax.co/hs-fs/hubfs/retail-analytics-page/2026/retail-report-alerts.webp?width=1520&height=1056&name=retail-report-alerts.webp) ![Report alerts in HotWax Commerce: scheduled alerts and reports, and an alert that Garden City fill rate is 97.2%, under the 98% goal, with the most rejected items](https://www.hotwax.co/hs-fs/hubfs/retail-analytics-page/2026/retail-report-alerts-phone.webp?width=840&height=1318&name=retail-report-alerts-phone.webp) ## Ask why, not just what A dashboard shows you what changed. Ask your AI assistant why, in plain words, and get the reason and the next step from your live orders, stock, and returns, through the HotWax MCP Server. - ### The reason behind a number For store operations You askWhy is Garden City below its fill rate goal today? Five of its 176 items were rejected today. Four are Elisa EverCool Tee, rejected as not in stock, and its last stock count came up 11 short. Those orders were already routed to other stores. Next step: count that item at Garden City. ![Rejected items at Garden City today: Elisa EverCool Tee, not in stock, 4; Adrienne Trek Jacket, damaged, 1](https://www.hotwax.co/hs-fs/hubfs/retail-analytics-page/2026/rejected-items-by-store-chart.webp?width=960&height=205&name=rejected-items-by-store-chart.webp) Teams also ask - What needs attention before today's cutoff? - Which best sellers could run out this week? - Why is order NN#24455 delayed? ## More ways to use your data ### Connect your AI assistant Let Claude, Codex, or Antigravity read your live orders, stock, and returns through the [HotWax MCP Server](https://www.hotwax.co/product/technology/mcp-server). It sees only the data you allow. ### Write your own queries Analysts can write SQL on your HotWax Commerce data and turn any result into a chart. ### Build a list without a query Pick what you want to see, add filters, check the preview, and get it by email every morning. ![SQL query in HotWax Commerce counting rejected items by store for the last 7 days, with results for Broadway, Garden City, Brooklyn and Times Square](https://www.hotwax.co/hs-fs/hubfs/retail-analytics-page/2026/retail-analytics-sql-query.webp?width=1472&height=1144&name=retail-analytics-sql-query.webp) ![SQL query in HotWax Commerce counting rejected items by store for the last 7 days, with results for Broadway, Garden City, Brooklyn and Times Square](https://www.hotwax.co/hs-fs/hubfs/retail-analytics-page/2026/retail-analytics-sql-query-phone.webp?width=840&height=1102&name=retail-analytics-sql-query-phone.webp) ## Good questions. Straight answers. - ### [What reports come with HotWax Commerce?](https://www.hotwax.co/product/technology/retail-analytics-software#content-1) Ready-made reports cover orders and demand, store and warehouse fulfillment, rejections, pickups, store stock, pre-orders, routing, and records that failed to sync with Shopify or NetSuite. Teams add their own dashboards and lists on top. - ### [How is this different from Shopify reports?](https://www.hotwax.co/product/technology/retail-analytics-software#content-2) Shopify reports show what sold online and at the point of sale. They don't show how each order was routed, which stores rejected items and why, whether a delivery came in short, or whether an order reached your ERP. HotWax reports on the work behind every order, across every store and warehouse. - ### [Do we need a separate BI tool?](https://www.hotwax.co/product/technology/retail-analytics-software#content-3) No. Dashboards, charts, scheduled reports and alerts come with HotWax Commerce, built on your OMS data. If you already use a BI tool for sales and marketing numbers, you can keep it alongside. - ### [Can store managers see only their own store?](https://www.hotwax.co/product/technology/retail-analytics-software#content-4) Yes. Each store team sees its own day on the store dashboard, while head office compares every store. Access to each dashboard is set by role. - ### [Can reports arrive by email or Slack on a schedule?](https://www.hotwax.co/product/technology/retail-analytics-software#content-5) Yes. Any dashboard or chart can go out daily, weekly or at a set hour, as a picture or a spreadsheet file, with a link back to the live version. Simple lists can be emailed on a schedule too. - ### [Can our team build its own reports without a developer?](https://www.hotwax.co/product/technology/retail-analytics-software#content-6) Yes. Analysts build charts and dashboards from the OMS data themselves. Anyone can build a list without writing a query by picking the records and fields they need, adding filters, and previewing the result before scheduling it. - ### [Will it show orders or fulfillments that didn't reach NetSuite?](https://www.hotwax.co/product/technology/retail-analytics-software#content-7) Yes. Reports list orders, customers and products still missing a NetSuite ID, and fulfillments that weren't exported. The NetSuite sync monitor shows orders waiting to sync and recent failures, and the order push can be run again from there. - ### [Can we export the data?](https://www.hotwax.co/product/technology/retail-analytics-software#content-8) Yes. Lists download as CSV files, charts can be scheduled as spreadsheet files, and rejection lists download straight from the store screens. ## Bring us the report you can't get today [Book a demo](https://www.hotwax.co/connect) [![HotWax Commerce](https://www.hotwax.co/hubfs/Hotwax-2021/HotWax_February2020/Images%20Icons,%20Apparel%20background,%20Hexagon/logo-hotwax-dark.svg)](https://www.hotwax.co/) ### Connect ### Headquarters 175 S Main St Suite 1310, Salt Lake City, UT 84111 - Product - [Omnichannel Order Management](https://www.hotwax.co/product/omnichannel-order-management-system/) - [Store Inventory Management](https://www.hotwax.co/solution/store-inventory-management) - [FAQ](https://www.hotwax.co/frequently-asked-questions) - [Product Updates](https://www.hotwax.co/product-updates) - [Documentation](https://www.hotwax.co/hotwax-commerce-documentation) - Use cases - [Unified Inventory](https://www.hotwax.co/solution/unified-inventory/) - [Configurable Order Routing](https://www.hotwax.co/solution/configurable-order-routing) - [Ship From Store](https://www.hotwax.co/solution/ship-from-store-software) - [Buy Online Pick-Up In Store](https://www.hotwax.co/solution/buy-online-pick-up-in-store-bopis-software/) - [Pre-Orders](https://www.hotwax.co/solution/pre-orders/) - [Buy Online Return In Store](https://www.hotwax.co/solution/buy-online-return-in-store-boris-software) - Solutions - [Omnichannel OMS for Shopify](https://www.hotwax.co/product/omnichannel-order-management-system-for-shopify/) - [Omnichannel Retail Sales Audit](https://www.hotwax.co/product/omnichannel-retail-sales-audit-oresa/) © 2026 HotWax Commerce ```json { "@context" : "https://schema.org", "@id" : "https://www.hotwax.co/product/technology/retail-analytics-software#software", "@type" : "SoftwareApplication", "applicationCategory" : "BusinessApplication", "description" : "Retail analytics in HotWax Commerce: ready-made reports and dashboards for orders, store fulfillment, store stock, pre-orders and sync, with alerts and dashboards teams build themselves.", "name" : "HotWax Commerce Retail Analytics", "publisher" : { "@id" : "https://www.hotwax.co/#organization" }, "url" : "https://www.hotwax.co/product/technology/retail-analytics-software" } ``` ```json { "@context" : "https://schema.org", "@type" : "FAQPage", "mainEntity" : [ { "@type" : "Question", "acceptedAnswer" : { "@type" : "Answer", "text" : "Ready-made reports cover orders and demand, store and warehouse fulfillment, rejections, pickups, store stock, pre-orders, routing, and records that failed to sync with Shopify or NetSuite. Teams add their own dashboards and lists on top." }, "name" : "What reports come with HotWax Commerce?" }, { "@type" : "Question", "acceptedAnswer" : { "@type" : "Answer", "text" : "Shopify reports show what sold online and at the point of sale. They don't show how each order was routed, which stores rejected items and why, whether a delivery came in short, or whether an order reached your ERP. HotWax reports on the work behind every order, across every store and warehouse." }, "name" : "How is this different from Shopify reports?" }, { "@type" : "Question", "acceptedAnswer" : { "@type" : "Answer", "text" : "No. Dashboards, charts, scheduled reports and alerts come with HotWax Commerce, built on your OMS data. If you already use a BI tool for sales and marketing numbers, you can keep it alongside." }, "name" : "Do we need a separate BI tool?" }, { "@type" : "Question", "acceptedAnswer" : { "@type" : "Answer", "text" : "Yes. Each store team sees its own day on the store dashboard, while head office compares every store. Access to each dashboard is set by role." }, "name" : "Can store managers see only their own store?" }, { "@type" : "Question", "acceptedAnswer" : { "@type" : "Answer", "text" : "Yes. Any dashboard or chart can go out daily, weekly or at a set hour, as a picture or a spreadsheet file, with a link back to the live version. Simple lists can be emailed on a schedule too." }, "name" : "Can reports arrive by email or Slack on a schedule?" }, { "@type" : "Question", "acceptedAnswer" : { "@type" : "Answer", "text" : "Yes. Analysts build charts and dashboards from the OMS data themselves. Anyone can build a list without writing a query by picking the records and fields they need, adding filters, and previewing the result before scheduling it." }, "name" : "Can our team build its own reports without a developer?" }, { "@type" : "Question", "acceptedAnswer" : { "@type" : "Answer", "text" : "Yes. Reports list orders, customers and products still missing a NetSuite ID, and fulfillments that weren't exported. The NetSuite sync monitor shows orders waiting to sync and recent failures, and the order push can be run again from there." }, "name" : "Will it show orders or fulfillments that didn't reach NetSuite?" }, { "@type" : "Question", "acceptedAnswer" : { "@type" : "Answer", "text" : "Yes. Lists download as CSV files, charts can be scheduled as spreadsheet files, and rejection lists download straight from the store screens." }, "name" : "Can we export the data?" } ] } ```