Headquarters
175 S Main St Suite 1310,
Salt Lake City, UT 84111
Show shoppers only the inventory your teams can fulfill.
HotWax Commerce calculates sellable availability across stores, warehouses, 3PLs, and incoming inventory, then reserves demand and recovers exceptions before they become cancellations.
Protect the inventory stores need for walk-ins, pickup, displays, and clienteling while the rest of store inventory can still sell online.
A company-wide buffer holds back a few units from online availability to eliminate overselling risk.
Deduct reserved stock so inventory already assigned to orders, pickup requests, pre-orders, backorders, or transfers are not promised again.
Keep inventory from temporarily offline stores or warehouses out of Online ATP until the location is ready to fulfill again.
Peak traffic turns small inventory gaps into cancellations fast. Raise buffers for launch SKUs, fast-moving items, and high-traffic channels before campaigns go live, so demand does not outrun inventory accuracy.
Cap pre-orders by incoming purchase order and calculate kit inventory from their components, so online channels never publish more inventory than teams can actually fulfill.
Real-time store inventory availability keeps pickup promises tied to sellable stock at the selected store.
Check whether each location meets the stock level required for brokering, so orders are not routed to locations with too little inventory to fulfill safely.
Skip locations that have reached their order limit, paused fulfillment, or cannot take on more work without increasing pick rejects.
Filter locations by product, channel, order type, so only approved fulfillment options stay in the lookup.
If the first inventory rule cannot fulfill the order, check the next rule, expand the location pool, or allow a split only when available inventory supports it.
Route the order to the best location that can fulfill it. If no location qualifies, keep the order unassigned, auto reroute when inventory changes, or create a task for customer service before it becomes an oversell.
Rejected items expose orders that could not be fulfilled at stores or warehouses.
Automatically reroute ship-to-home orders to another eligible location with available stock, so the order keeps moving instead of becoming an oversell.
When no location can fulfill the order, create a customer service task so teams can review inventory, contact the customer, or offer a substitute before the order turns into a cancellation.
Offer customers another pickup location or home delivery when a pickup order cannot be fulfilled because the item is damaged or unavailable at the selected store.
Use directed cycle counts to keep fast-moving SKUs, high-risk products, and priority stores close to the inventory shoppers see online. After major sale events, run full-store hard counts to reset availability when store inventory may no longer match what is actually on the shelf.
Store teams scan and submit counts in guided sessions. Operations teams review variances and request recounts when needed, so only approved adjustments refresh online availability.
Remove allocated transfer stock from source availability and add it at the destination only after receiving confirms what arrived. Shortages, damage, and receiving mismatches stay out of online availability until they are resolved.
Keep damaged, repair, and mismatched returns out of sellable stock until the item is inspected and approved for resale.
Reducing overselling takes more than faster inventory sync.
It takes control over every decision that changes what is safe to sell: availability, reservations, routing, pickup, rejected picks, cycle counts, transfers, returns and more.
HotWax connects those decisions in one OMS layer, so online channels sell from trusted availability and fulfillment teams have a recovery path when inventory changes.
The result is zero oversells, better use of store inventory, and more revenue from stock you already own.