--- title: HotWax Commerce Whitepaper description: Explore HotWax Commerce whitepapers on BOPIS, order routing, inventory, store fulfillment, retail technology, and omnichannel strategy. Read the whitepaper image: https://www.hotwax.co/hubfs/HotWax_%20Whitepaper.png --- [![HotWax Commerce](https://www.hotwax.co/hs-fs/hubfs/hotwax-logo.png?width=1924&height=609&name=hotwax-logo.png "HotWax Commerce")](https://www.hotwax.co/) [![HotWax Commerce](https://www.hotwax.co/hs-fs/hubfs/Common%20assets/Logos/HotWax/HWCLogoDarkMode.png?width=1924&height=609&name=HWCLogoDarkMode.png "HotWax Commerce")](https://www.hotwax.co/) ☰ - Product - Overview - [Omnichannel Order Management System](https://www.hotwax.co/product/omnichannel-order-management-system/) - [Omnichannel Order Management For Shopify](https://www.hotwax.co/product/omnichannel-order-management-system-for-shopify/) - [OMS Architecture](https://www.hotwax.co/product/technology/oms-architecture) - [MCP Server](https://www.hotwax.co/product/technology/mcp-server) - [AI Powered Order Routing](https://www.hotwax.co/product/technology/ai-powered-order-routing) - [FAQ](https://www.hotwax.co/frequently-asked-questions) - [Product Updates](https://www.hotwax.co/product-updates) - [Knowledge Base](https://www.hotwax.co/hotwax-commerce-documentation) - Integrations - [Shopify](https://www.hotwax.co/shopify-order-management-integration) - [NetSuite](https://www.hotwax.co/hotwax-netsuite-integration) - [All Integrations](https://www.hotwax.co/all-integrations/) - Use Cases - By Business Benefits - [Prevent Overselling](https://www.hotwax.co/use-cases/prevent-overselling) - [Unified Inventory](https://www.hotwax.co/solution/unified-inventory/) - [Order Routing](https://www.hotwax.co/solution/configurable-order-routing) - [Ship From Store](https://www.hotwax.co/solution/ship-from-store-software) - [Buy Online Pick-Up In Store](https://www.hotwax.co/solution/buy-online-pick-up-in-store-bopis-software/) - [Store Inventory Management](https://www.hotwax.co/solution/store-inventory-management) - [Pre-Orders](https://www.hotwax.co/solution/pre-orders/) - [Return In Store](https://www.hotwax.co/solution/buy-online-return-in-store-boris-software) - [Retail Sales Audit](https://www.hotwax.co/product/omnichannel-retail-sales-audit-oresa/) - By Business Model - [Footwear](https://www.hotwax.co/industries/footwear) - [Jewelry](https://www.hotwax.co/industries/jewelry) - [Fashion & Apparel](https://www.hotwax.co/industries/apparel-and-fashion) - [Beauty](https://www.hotwax.co/industries/beauty-and-personal-care) - [Travel](https://www.hotwax.co/industries/travel-and-bags) - Resources - [Blog](https://www.hotwax.co/blog) - [Podcast](https://www.hotwax.co/podcast) - [Whitepaper](https://www.hotwax.co/whitepaper) - [Luxury Order Management](https://www.hotwax.co/order-management-system-for-luxury-brands) - [Comparing Order Management Capabilities B/W Shopify and HotWax](https://www.hotwax.co/comparing-order-management-capabilities-between-shopify-and-hotwax) - [How To Do By Online Pick-Up In Store Right](https://www.hotwax.co/how-to-do-buy-online-pick-up-in-store-right) - [Solution Briefs](https://www.hotwax.co/solution-briefs) - [Demo Videos](https://www.hotwax.co/demo-videos/) - [Sample BI Reports](https://www.hotwax.co/business-intelligence-bi-reports) - Company - [Our Story](https://www.hotwax.co/about-us/our-story/) - [Team](https://www.hotwax.co/about-us/) - [Partners](https://www.hotwax.co/become-a-partner) - [Customers](https://www.hotwax.co/customers) - [Pressroom](https://www.hotwax.co/hotwax-commerce-pressroom) - [Social Impact](https://www.hotwax.co/social-impact-hotwax-commerce) - [Events](https://www.hotwax.co/events-and-conferences) - [Security](https://www.hotwax.co/privacy-and-security) [Contact Us](https://cta-na2.hubspot.com/web-interactives/public/v1/track/click?encryptedPayload=AVxigLLk4qu1XJKsAD%2Fnh%2FIskYOzRsKM90SmmLg6TDdeS094zUNQCnpKW3qraBc%2F9AKqv3oTNPIuQu%2F8e1WLQuzA8qEWBwZYMpMN0AOwdf5g3EqyhyLoXlhxSkfRC9Zl6t9p1XGV63hHv22mEINsPrMZqtXXevms0XlmddQs49GljNzU&portalId=6357099) # Latest Whitepapers Omnichannel Order Routing ## Omnichannel Order Routing Playbook Learn how omnichannel order routing helps retailers make the right call on every order, balancing speed, shipping costs, inventory, and customer experience. [![Learn more](https://www.hotwax.co/hs-fs/hubfs/Read%20more%20button-1.png?width=207&height=48&name=Read%20more%20button-1.png)](https://www.hotwax.co/whitepaper/omnichannel-order-routing-playbook) ![omnichannel-order-routing-whitepaper](https://www.hotwax.co/hs-fs/hubfs/omnichannel-order-routing-whitepaper.jpg?width=2000&name=omnichannel-order-routing-whitepaper.jpg) ![omnichannel-order-routing-whitepaper](https://www.hotwax.co/hs-fs/hubfs/omnichannel-order-routing-whitepaper.jpg?width=2000&name=omnichannel-order-routing-whitepaper.jpg) ### [![WhitepaperomnichanneltechStack](https://www.hotwax.co/hs-fs/hubfs/WhitepaperomnichanneltechStack.png?width=2000&name=WhitepaperomnichanneltechStack.png) Omnichannel Retail Tech Stack of the Decade Omnichannel Retail Tech Stack of the Decade Omnichannel Retail Stack of the Decade whitepaper by HotWax Commerce offers a blueprint for omnichannel retailing. It provides a detailed retail tech stack template, along with workflows for omnichannel order fulfillment, inventory management, and returns processing. **Learn more**  ](https://www.hotwax.co/whitepaper/omnichannel-retail-tech-stack-of-the-decade) ### [![Buy Online Pick-Up In-Store Playbook](https://www.hotwax.co/hs-fs/hubfs/bopis-playbook.png?width=2000&name=bopis-playbook.png) Buy Online Pick-Up In Store Playbook BUY ONLINE PICK-UP IN STORE Buy Online Pick-Up In Store (BOPIS) Playbook by HotWax Commerce provides you with key points and best practices to consider as you plan for implementation. **Learn more**](https://www.hotwax.co/whitepaper/buy-online-pick-up-in-store-playbook) ### [![Store crediting framework](https://www.hotwax.co/hs-fs/hubfs/Store%20crediting%20framework.png?width=2000&name=Store%20crediting%20framework.png) Store Crediting Framework for Omnichannel Retail Success STORE CREDITING FRAMEWORK Download The Free Whitepaper! At HotWax, upon working with countless retailers, we’ve found that very few brands have considered changing their store crediting policies. **Learn more**  ](https://www.hotwax.co/whitepaper/store-crediting-framework-for-omnichannel-retail-success) ### [![Omnichannel commerce mistakesNW](https://www.hotwax.co/hs-fs/hubfs/Omnichannel%20commerce%20mistakesNW.png?width=2000&name=Omnichannel%20commerce%20mistakesNW.png) Top 5 Omnichannel Commerce Mistakes Retailers Make OMNICHANNEL COMMERCE Download The Free Whitepaper! Retailers across the world are struggling to consolidate their online and offline channels. **Learn more**](https://www.hotwax.co/whitepaper/top-5-omnichannel-commerce-mistakes-retailers-make) ### [![FUTURE OF DIGITAL STORE](https://www.hotwax.co/hs-fs/hubfs/FUTURE%20OF%20DIGITAL%20STORE.png?width=2000&name=FUTURE%20OF%20DIGITAL%20STORE.png) The Future of Digital Stores Digital Stores Learn how Digital stores- Digital Fitting rooms, Mobile self-checkout, Magic Mirror, RFID, Clienteling, Contactless Payment, drive more customer engagement. **Learn more**](https://www.hotwax.co/whitepaper/the-future-of-digital-stores) ### [![Mobile commerce-1](https://www.hotwax.co/hs-fs/hubfs/Mobile%20commerce-1.png?width=2000&name=Mobile%20commerce-1.png) The State of Mobile Commerce in the North American Fashion Industry MOBILE COMMERCE This set of merchants is composed of fashion eCommerce sites who are based out of the North American region. **Learn more**](https://www.hotwax.co/whitepaper/the-state-of-mobile-commerce-in-the-north-american-fashion-industry) ### [![Pre-Orders Made Easy](https://www.hotwax.co/hs-fs/hubfs/Common%20assets/Whitepapers/Whitepaper%20feature%20images/Pre-Orders%20Made%20Easy.jpg?width=2000&name=Pre-Orders%20Made%20Easy.jpg) Pre-Orders Made Easy Pre-Orders Made Easy Pre-orders help retailers sell future inventory with confidence. Learn how HotWax Commerce supports promise dates, mixed carts, customer updates, and controlled release workflows. **Learn more**](https://www.hotwax.co/pre-orders-made-easy) ## Start your Omnichannel Transformation [CONNECT WITH US](https://www.hotwax.co/connect/) [![HotWax Commerce](https://www.hotwax.co/hubfs/Hotwax-2021/HotWax_February2020/Images%20Icons,%20Apparel%20background,%20Hexagon/logo-hotwax-dark.svg "HotWax Commerce")](https://www.hotwax.co/) ### Connect ### Headquarters 175 S Main St Suite 1310, Salt Lake City, UT 84111 - Product - [Omnichannel Order Management](https://www.hotwax.co/product/omnichannel-order-management-system/) - [FAQ](https://www.hotwax.co/frequently-asked-questions) - [Product Updates](https://www.hotwax.co/product-update) - [Documentation](https://www.hotwax.co/hotwax-commerce-documentation) - Use cases - [Buy Online Pick-Up In Store](https://www.hotwax.co/solution/buy-online-pick-up-in-store-bopis-software/) - [Configurable Order Routing](https://www.hotwax.co/solution/configurable-order-routing) - [Ship From Store](https://www.hotwax.co/solution/ship-from-store-software) - [Unified Inventory](https://www.hotwax.co/solution/unified-inventory/) - [Pre-Orders](https://www.hotwax.co/solution/pre-orders/) - [Buy Online Return In Store](https://www.hotwax.co/solution/buy-online-return-in-store-boris-software) - [Store Inventory Management](https://www.hotwax.co/solution/store-inventory-management) - Solutions - [Omnichannel OMS for Shopify](https://www.hotwax.co/product/omnichannel-order-management-system-for-shopify/) - [Omnichannel Retail Sales Audit](https://www.hotwax.co/product/omnichannel-retail-sales-audit-oresa/) © 2026 HotWax Commerce