--- title: NetSuite Order Management Integration | HotWax Commerce description: NetSuite order management integration with HotWax Commerce. Sync inventory, customers, sales orders, fulfillment, returns, and financial data. image: https://www.hotwax.co/hubfs/netsuite-hotwax-commerce-integration/Preview%20Image%20-%20HotWax%20NetSuite%20Integration.png --- [![HotWax Commerce](https://www.hotwax.co/hs-fs/hubfs/hotwax-logo.png?width=200&height=63&name=hotwax-logo.png)](https://www.hotwax.co/) [![HotWax Commerce](https://www.hotwax.co/hs-fs/hubfs/Common%20assets/Logos/HotWax/HWCLogoDarkMode.png?width=200&height=63&name=HWCLogoDarkMode.png)](https://www.hotwax.co/) ☰ - Product - Bundles - [Order Management System](https://www.hotwax.co/product/omnichannel-order-management-system/) - [Store Inventory Management](https://www.hotwax.co/solution/store-inventory-management) - [Omnichannel Suite](https://www.hotwax.co/product/omnichannel-order-management-system-for-shopify/) - Intelligence - [MCP Server](https://www.hotwax.co/product/technology/mcp-server) - [AI Powered Order Routing](https://www.hotwax.co/product/technology/ai-powered-order-routing) - Technology - [OMS Architecture](https://www.hotwax.co/product/technology/oms-architecture) - [Security](https://www.hotwax.co/privacy-and-security) - Use Cases - By Business Benefits - [Prevent Overselling](https://www.hotwax.co/use-cases/prevent-overselling) - [Unified Inventory](https://www.hotwax.co/solution/unified-inventory/) - [Order Routing](https://www.hotwax.co/solution/configurable-order-routing) - [Ship From Store](https://www.hotwax.co/solution/ship-from-store-software) - [Buy Online Pick-Up In Store](https://www.hotwax.co/solution/buy-online-pick-up-in-store-bopis-software/) - [Pre-Orders](https://www.hotwax.co/solution/pre-orders/) - [Inventory Transfers](https://www.hotwax.co/inventory-transfers) - [Cycle Counts](https://www.hotwax.co/cycle-count) - [Return In Store](https://www.hotwax.co/solution/buy-online-return-in-store-boris-software) - [Retail Sales Audit](https://www.hotwax.co/product/omnichannel-retail-sales-audit-oresa/) - By Business Model - [Footwear](https://www.hotwax.co/industries/footwear) - [Jewelry](https://www.hotwax.co/industries/jewelry) - [Fashion & Apparel](https://www.hotwax.co/industries/apparel-and-fashion) - [Beauty](https://www.hotwax.co/industries/beauty-and-personal-care) - [Travel](https://www.hotwax.co/industries/travel-and-bags) - Resources - Learn - [Blogs](https://www.hotwax.co/blog) - [Guides](https://www.hotwax.co/guides) - [Whitepapers](https://www.hotwax.co/whitepaper) - [Solution Briefs](https://www.hotwax.co/solution-briefs) - [Engineering Blog](https://www.hotwax.co/engineering) - Product Help - [Product Updates](https://www.hotwax.co/product-updates) - [Knowledge Base](https://www.hotwax.co/hotwax-commerce-documentation) - [Shopify Integration](https://www.hotwax.co/shopify-order-management-integration) - [NetSuite Integration](https://www.hotwax.co/hotwax-netsuite-integration) - [Sample BI Reports](https://www.hotwax.co/business-intelligence-bi-reports) - [FAQs](https://www.hotwax.co/frequently-asked-questions) - Media - [Podcast](https://www.hotwax.co/podcast) - [Demo Videos](https://www.hotwax.co/demo-videos/) - Company - [Our Story](https://www.hotwax.co/about-us/our-story/) - [Team](https://www.hotwax.co/about-us/) - [Partners](https://www.hotwax.co/become-a-partner) - [All Integrations](https://www.hotwax.co/all-integrations/) - [Customers](https://www.hotwax.co/customers) - [Pressroom](https://www.hotwax.co/hotwax-commerce-pressroom) - [Social Impact](https://www.hotwax.co/social-impact-hotwax-commerce) - [Events](https://www.hotwax.co/events-and-conferences) [Book a demo](https://cta-na2.hubspot.com/web-interactives/public/v1/track/click?encryptedPayload=AVxigLISXXGkcOtRysPKfjcriLyodY4rudkc50veKlKDe8q2B1%2FRWGeLxDhbY%2BkohRU8XspED5h92umpu7OkRZM1bllkBJKAFAlbNGEnCRAQX7O752HQT17G9v%2FBCweH%2FXvHlZ5%2FUC0MRPtKYCn5XoGb8TpxbLxvKbLalLOZcHeqoaHicFtr15mZOUkn2Y06IxHVsa5b0g%3D%3D&portalId=6357099) # Experience NetSuite Order Management Integration Efficiency and precision define the synergy between HotWax Commerce and NetSuite. This direct integration offers accurate sync of inventory, sales orders, and fulfillment updates. ![HotWax Commerce integration ecosystem diagram connecting eCommerce channels, NetSuite ERP, and POS systems](https://www.hotwax.co/hs-fs/hubfs/netsuite-hotwax-commerce-integration/Netsuite%20integration%20banner.png?width=975&height=650&name=Netsuite%20integration%20banner.png) ## What the NetSuite integration includes ![Cloud icon for the pre-built NetSuite order management integration](https://www.hotwax.co/hs-fs/hubfs/common-assets/shared-images/netsuite-pre-built-integration-icon.png?width=60&height=50&name=netsuite-pre-built-integration-icon.png) ### Pre-built Integration Experience streamlined omnichannel operations by leveraging the pre-built integration with NetSuite. This direct integration simplifies workflows, accelerates order fulfillment, and provides accurate processing, whether fulfilling online orders directly from HotWax Commerce or utilizing NetSuite for warehouse fulfillment. ![Linked clips icon for bi-directional data sync in the integration](https://www.hotwax.co/hs-fs/hubfs/common-assets/shared-images/bi-directional-sync-icon.png?width=50&height=51&name=bi-directional-sync-icon.png) ### Bi-directional Communication Eliminate data silos and achieve seamless, two-way data sync between NetSuite and HotWax Commerce Order Management System. Every update to customer data, inventory transactions, sales orders, and their status is instantly reflected across both platforms, empowering confident financial planning and timely reporting. ![API icon for the modern integration APIs between NetSuite and HotWax Commerce](https://www.hotwax.co/hs-fs/hubfs/common-assets/shared-images/integration-api-icon.png?width=50&height=52&name=integration-api-icon.png) ### Modern Integration APIs Leverage modern integration tech offered by NetSuite, including SuiteScript 2.X APIs, Saved Searches along with Search Task function from the N/Task module for faster and more efficient data exchange. This robust framework guarantees optimized operations and rapid sync. ![Data integrity icon for the NetSuite order management integration](https://www.hotwax.co/hs-fs/hubfs/common-assets/shared-images/netsuite-integration-data-integrity-icon.png?width=50&height=49&name=netsuite-integration-data-integrity-icon.png) ### Data Integrity The integration doesn't just synchronize data; it safeguards its integrity. Utilize auto-generated gap analysis dashboards that act as proactive tools, promptly identifying potential systemic issues. This ensures that your financial data remains consistent, reliable, and aligned across integrated systems. [Read the documentation](https://docs.hotwax.co/documents/v/learn-netsuite) [Explore the complete documentation](https://docs.hotwax.co/integration-resources-1/v/shopify-integration/) ## HotWax Commerce and NetSuite Integration ## Inventory Inventory ### Inventory Synchronization Inventory transactions recorded in NetSuite, such as fulfillment of online orders and receipts of new inventory in warehouses are instantly synchronized to HotWax Commerce. HotWax Commerce remains continually synchronized with the latest inventory numbers, as recorded in NetSuite. [Read the inventory sync guide](https://docs.hotwax.co/documents/v/learn-netsuite/integration-flows/inventory) ![NetSuite inventory sync: product counts flowing from NetSuite into HotWax Commerce](https://www.hotwax.co/hs-fs/hubfs/netsuite-hotwax-commerce-integration/netsuite-inventory-sync.png?width=800&height=379&name=netsuite-inventory-sync.png) ![NetSuite inventory sync: product counts flowing from NetSuite into HotWax Commerce](https://www.hotwax.co/hs-fs/hubfs/netsuite-hotwax-commerce-integration/netsuite-inventory-sync.png?width=800&height=379&name=netsuite-inventory-sync.png) ## Sales Orders Sales Orders ### Customer Synchronization To successfully create a sales order in NetSuite, it’s a prerequisite to have the customer information pre-existing in NetSuite. HotWax accurately identifies customer records that are not present in NetSuite and synchronizes them. Upon successful synchronization, NetSuite generates unique customer IDs, which are then synced back into HotWax. Both platforms have the most up-to-date customer information and creates a consistent data environment. [Read the sales order sync guide](https://docs.hotwax.co/documents/v/learn-netsuite/integration-flows/salesorder) ![Customer records synced between HotWax Commerce and NetSuite](https://www.hotwax.co/hs-fs/hubfs/netsuite-hotwax-commerce-integration/netsuite-customer-sync.png?width=600&height=467&name=netsuite-customer-sync.png) ![Customer records synced between HotWax Commerce and NetSuite](https://www.hotwax.co/hs-fs/hubfs/netsuite-hotwax-commerce-integration/netsuite-customer-sync.png?width=800&height=623&name=netsuite-customer-sync.png) Sales Orders ### Sales Order Synchronization Sales orders in the created status along with order line items, price level, discounts, shipping costs and tax codes are synchronized from HotWax to NetSuite. Upon successful synchronization, NetSuite generates unique sales order IDs, which are then promptly synced back into HotWax. [Read the customer sync guide](https://docs.hotwax.co/documents/v/learn-netsuite/integration-flows/salesorder/orderapproval#synchronize-customers-from-hotwax-commerce-to-netsuite) ![HotWax Commerce sales order created as a NetSuite sales order](https://www.hotwax.co/hs-fs/hubfs/netsuite-hotwax-commerce-integration/netsuite-sales-order-sync.png?width=800&height=513&name=netsuite-sales-order-sync.png) ![HotWax Commerce sales order created as a NetSuite sales order](https://www.hotwax.co/hs-fs/hubfs/netsuite-hotwax-commerce-integration/netsuite-sales-order-sync.png?width=800&height=513&name=netsuite-sales-order-sync.png) Sales Orders ### Customer Payments Creating customer payments also known as Customer Deposits in NetSuite is a crucial step that represents authorized payments made by customers on eCommerce. ![Order payments recorded as customer deposits in NetSuite by the order management integration](https://www.hotwax.co/hs-fs/hubfs/netsuite-hotwax-commerce-integration/netsuite-customer-deposits.png?width=800&height=431&name=netsuite-customer-deposits.png) ![Order payments recorded as customer deposits in NetSuite by the order management integration](https://www.hotwax.co/hs-fs/hubfs/netsuite-hotwax-commerce-integration/netsuite-customer-deposits.png?width=800&height=431&name=netsuite-customer-deposits.png) Sales Orders ### Order Approval & Allocation Orders are approved once all the necessary details and required references are established. This authorization triggers the routing of orders to their designated fulfillment locations. When order items are allocated to stores for fulfillment, they automatically appear in the HotWax's Store Fulfillment App. When order items are allocated to warehouses that leverage NetSuite for fulfillment, HotWax Commerce updates fulfillment locations for order line items in NetSuite. [Read the order allocation guide](https://docs.hotwax.co/documents/v/learn-netsuite/integration-flows/salesorder/orderallocation) ![Sales order approval and allocation between HotWax Commerce and NetSuite](https://www.hotwax.co/hs-fs/hubfs/netsuite-hotwax-commerce-integration/netsuite-order-allocation.png?width=1000&height=431&name=netsuite-order-allocation.png) ![Sales order approval and allocation between HotWax Commerce and NetSuite](https://www.hotwax.co/hs-fs/hubfs/netsuite-hotwax-commerce-integration/netsuite-order-allocation.png?width=800&height=345&name=netsuite-order-allocation.png) ## Fulfill & Invoice Sales Orders Fulfill & Invoice Sales Orders ### Order Fulfillment from Stores Upon fulfillment of order line items from stores within HotWax Commerce, the order status automatically transitions to "completed" and corresponding fulfillment records are created in NetSuite. Subsequently, the order status in NetSuite is updated to "pending billing" for further processing. ![Item fulfillment from the Times Square store synced to NetSuite](https://www.hotwax.co/hs-fs/hubfs/netsuite-hotwax-commerce-integration/netsuite-store-fulfillment-sync.png?width=800&height=256&name=netsuite-store-fulfillment-sync.png) ![Item fulfillment from the Times Square store synced to NetSuite](https://www.hotwax.co/hs-fs/hubfs/netsuite-hotwax-commerce-integration/netsuite-store-fulfillment-sync.png?width=800&height=256&name=netsuite-store-fulfillment-sync.png) Fulfill & Invoice Sales Orders ### Order Fulfillment from Warehouses Upon fulfillment of order line items from warehouses within NetSuite, the order status automatically transitions to "pending billing." Simultaneously, the fulfillment data is synchronized to HotWax and the order status is updated to "completed." [Read the fulfillment sync guide](https://docs.hotwax.co/documents/v/learn-netsuite/integration-flows/salesorder/fulfillment) ![Item fulfillment from the central warehouse synced to NetSuite](https://www.hotwax.co/hs-fs/hubfs/netsuite-hotwax-commerce-integration/netsuite-warehouse-fulfillment-sync.png?width=800&height=256&name=netsuite-warehouse-fulfillment-sync.png) ![Item fulfillment from the central warehouse synced to NetSuite](https://www.hotwax.co/hs-fs/hubfs/netsuite-hotwax-commerce-integration/netsuite-warehouse-fulfillment-sync.png?width=800&height=256&name=netsuite-warehouse-fulfillment-sync.png) Fulfill & Invoice Sales Orders ### Automated Order Invoicing HotWax scripts ensure that all orders in NetSuite that are in the “pending billing” status are automatically invoiced. Once invoiced, the order status is updated from “pending billing” to “billed”. Generating invoices in NetSuite finalizes payment transactions and accounting entries for completed orders to ensure accurate financial reporting. [Read the invoicing sync guide](https://docs.hotwax.co/documents/v/learn-netsuite/integration-flows/salesorder/invoicing) ![Invoice created automatically in NetSuite for a fulfilled order](https://www.hotwax.co/hs-fs/hubfs/netsuite-hotwax-commerce-integration/netsuite-automated-invoice.png?width=800&height=573&name=netsuite-automated-invoice.png) ![Invoice created automatically in NetSuite for a fulfilled order](https://www.hotwax.co/hs-fs/hubfs/netsuite-hotwax-commerce-integration/netsuite-automated-invoice.png?width=800&height=573&name=netsuite-automated-invoice.png) ## POS Orders Synchronize POS Orders ### Unify In-Store Sales Data HotWax integrates with a variety of POS solutions to synchronize in-store sales data at regular intervals. All these POS orders are then automatically synchronized to NetSuite, ensuring accurate inventory updates and accounting postings. Upon successful synchronization, NetSuite's internal POS order IDs are synced back and linked with the corresponding POS orders in HotWax. [Read the POS order sync guide](https://docs.hotwax.co/documents/v/learn-netsuite/integration-flows/salesorder/posorders) ![POS orders from Shopify POS, Xstore, and Retail Pro flowing through HotWax Commerce to NetSuite](https://www.hotwax.co/hs-fs/hubfs/netsuite-hotwax-commerce-integration/netsuite-pos-sales-sync.png?width=480&height=411&name=netsuite-pos-sales-sync.png) ![POS orders from Shopify POS, Xstore, and Retail Pro flowing through HotWax Commerce to NetSuite](https://www.hotwax.co/hs-fs/hubfs/netsuite-hotwax-commerce-integration/netsuite-pos-sales-sync.png?width=480&height=411&name=netsuite-pos-sales-sync.png) ## Receive Transfer and Purchase Orders Receive Transfer and Purchase Orders ### Read Transfer Orders Transfer Orders facilitate inventory movement from warehouses to stores or between stores. Upon reading the latest fulfilled transfer order in NetSuite, HotWax automatically creates an inbound shipment in the HotWax's Inventory Receiving App, while simultaneously reducing inventory at the origin location. [Read the transfer order sync guide](https://docs.hotwax.co/documents/learn-netsuite/integration-flows/transfer-order) ![NetSuite transfer order read into the HotWax Inventory Receiving App](https://www.hotwax.co/hs-fs/hubfs/netsuite-hotwax-commerce-integration/netsuite-transfer-order-sync.png?width=800&height=530&name=netsuite-transfer-order-sync.png) ![NetSuite transfer order read into the HotWax Inventory Receiving App](https://www.hotwax.co/hs-fs/hubfs/netsuite-hotwax-commerce-integration/netsuite-transfer-order-sync.png?width=800&height=530&name=netsuite-transfer-order-sync.png) Receive Transfer and Purchase Orders ### Synchronize Purchase Orders Purchase Orders facilitate inventory replenishment in physical stores. The latest Purchase Orders created in NetSuite are automatically synchronized to HotWax. These Purchase Orders are directly reflected in the HotWax's Inventory Receiving App to initiate receiving against them. [Read the purchase order sync guide](https://docs.hotwax.co/documents/learn-netsuite/integration-flows/purchase-orders) ![NetSuite purchase order received in the HotWax Inventory Receiving App](https://www.hotwax.co/hs-fs/hubfs/netsuite-hotwax-commerce-integration/netsuite-purchase-order-sync.png?width=800&height=527&name=netsuite-purchase-order-sync.png) ![NetSuite purchase order received in the HotWax Inventory Receiving App](https://www.hotwax.co/hs-fs/hubfs/netsuite-hotwax-commerce-integration/netsuite-purchase-order-sync.png?width=800&height=527&name=netsuite-purchase-order-sync.png) Receive Transfer and Purchase Orders ### Update Inventory Against Received Inbound Shipments or Purchase Orders Once inventory is received against ASNs or Purchase Orders in HotWax, the inventory is automatically updated for the received products at the designated store location. The updated inventory count is also synced back into NetSuite so the available stock is accurately represented.  Upon successfully processing transfer orders and purchase orders, their status in NetSuite is automatically updated from pending receipt to received. ### How the NetSuite transfer order integration works Approving a transfer from a warehouse in HotWax reserves that stock at the source, so it stops counting toward online availability before the transfer ships. Fulfillment, cancellation, and receipt in NetSuite update the same transfer in HotWax. Warehouse teams keep working in NetSuite, and nobody rebuilds the transfer by hand. An approved transfer, including one that started in NetSuite, creates the matching transfer in Shopify, ready to ship. Store teams can ship and receive it in HotWax or in Shopify. Shopify transfer sync is set up for each Shopify shop, and both locations must belong to the same shop. Read more about our [Shopify NetSuite integration](https://www.hotwax.co/shopify-order-management-integration). [Learn more about inventory transfers](https://www.hotwax.co/inventory-transfers) ![Received inbound shipment updating NetSuite inventory from the Inventory Receiving App](https://www.hotwax.co/hs-fs/hubfs/netsuite-hotwax-commerce-integration/netsuite-receive-transfer-order.png?width=1280&height=897&name=netsuite-receive-transfer-order.png) ![Received inbound shipment updating NetSuite inventory from the Inventory Receiving App](https://www.hotwax.co/hs-fs/hubfs/netsuite-hotwax-commerce-integration/netsuite-receive-transfer-order.png?width=1280&height=897&name=netsuite-receive-transfer-order.png) ## Cycle Counts and Variances Cycle Counts and Variances ### Synchronize Inventory Variances The inventory count process begins in the store, where store associates leverage HotWax's Cycle Count App to count inventory and log any variances they observe. Store managers review and approve these uploaded inventory counts to log the inventory variance. Inventory variances are automatically synchronized to NetSuite, ensuring inventory accuracy for dependent systems.  [Read the cycle count sync guide](https://docs.hotwax.co/documents/learn-netsuite/integration-flows/cycle-count) ![Inventory variance tables synced from HotWax Commerce to NetSuite](https://www.hotwax.co/hs-fs/hubfs/netsuite-hotwax-commerce-integration/netsuite-inventory-variance-tables.png?width=2000&name=netsuite-inventory-variance-tables.png) ![Store cycle count variances synced from HotWax Commerce to NetSuite](https://www.hotwax.co/hs-fs/hubfs/netsuite-hotwax-commerce-integration/netsuite-cycle-count-variance-sync.png?width=1280&height=584&name=netsuite-cycle-count-variance-sync.png) ### From automated inventory sync to order fulfillment, HotWax Commerce and NetSuite's pre-built integration offers efficient workflows, real-time data consistency, accurate accounting & postings. [Read the documentation](https://docs.hotwax.co/documents/v/learn-netsuite) [Explore the complete documentation](https://docs.hotwax.co/integration-resources-1/v/shopify-integration/) ## Start your Omnichannel Transformation [Book a demo](https://www.hotwax.co/connect) [![HotWax Commerce](https://www.hotwax.co/hubfs/Hotwax-2021/HotWax_February2020/Images%20Icons,%20Apparel%20background,%20Hexagon/logo-hotwax-dark.svg)](https://www.hotwax.co/) ### Connect ### Headquarters 175 S Main St Suite 1310, Salt Lake City, UT 84111 - Product - [Omnichannel Order Management](https://www.hotwax.co/product/omnichannel-order-management-system/) - [Store Inventory Management](https://www.hotwax.co/solution/store-inventory-management) - [FAQ](https://www.hotwax.co/frequently-asked-questions) - [Product Updates](https://www.hotwax.co/product-updates) - [Documentation](https://www.hotwax.co/hotwax-commerce-documentation) - Use cases - [Unified Inventory](https://www.hotwax.co/solution/unified-inventory/) - [Configurable Order Routing](https://www.hotwax.co/solution/configurable-order-routing) - [Ship From Store](https://www.hotwax.co/solution/ship-from-store-software) - [Buy Online Pick-Up In Store](https://www.hotwax.co/solution/buy-online-pick-up-in-store-bopis-software/) - [Pre-Orders](https://www.hotwax.co/solution/pre-orders/) - [Buy Online Return In Store](https://www.hotwax.co/solution/buy-online-return-in-store-boris-software) - Solutions - [Omnichannel OMS for Shopify](https://www.hotwax.co/product/omnichannel-order-management-system-for-shopify/) - [Omnichannel Retail Sales Audit](https://www.hotwax.co/product/omnichannel-retail-sales-audit-oresa/) © 2026 HotWax Commerce