Headquarters
175 S Main St Suite 1310,
Salt Lake City, UT 84111
Inventory
Inventory transactions recorded in NetSuite, such as fulfillment of online orders and receipts of new inventory in warehouses are instantly synchronized to HotWax Commerce.
HotWax Commerce remains continually synchronized with the latest inventory numbers, as recorded in NetSuite. Read the inventory sync guide
Sales Orders
To successfully create a sales order in NetSuite, it’s a prerequisite to have the customer information pre-existing in NetSuite.
HotWax accurately identifies customer records that are not present in NetSuite and synchronizes them. Upon successful synchronization, NetSuite generates unique customer IDs, which are then synced back into HotWax.
Both platforms have the most up-to-date customer information and creates a consistent data environment. Read the sales order sync guide
Sales Orders
Sales orders in the created status along with order line items, price level, discounts, shipping costs and tax codes are synchronized from HotWax to NetSuite.
Upon successful synchronization, NetSuite generates unique sales order IDs, which are then promptly synced back into HotWax. Read the customer sync guide
Sales Orders
Creating customer payments also known as Customer Deposits in NetSuite is a crucial step that represents authorized payments made by customers on eCommerce.
Sales Orders
Orders are approved once all the necessary details and required references are established. This authorization triggers the routing of orders to their designated fulfillment locations.
When order items are allocated to stores for fulfillment, they automatically appear in the HotWax's Store Fulfillment App.
When order items are allocated to warehouses that leverage NetSuite for fulfillment, HotWax Commerce updates fulfillment locations for order line items in NetSuite. Read the order allocation guide
Fulfill & Invoice Sales Orders
Upon fulfillment of order line items from stores within HotWax Commerce, the order status automatically transitions to "completed" and corresponding fulfillment records are created in NetSuite.
Subsequently, the order status in NetSuite is updated to "pending billing" for further processing.
Fulfill & Invoice Sales Orders
Upon fulfillment of order line items from warehouses within NetSuite, the order status automatically transitions to "pending billing."
Simultaneously, the fulfillment data is synchronized to HotWax and the order status is updated to "completed." Read the fulfillment sync guide
Fulfill & Invoice Sales Orders
HotWax scripts ensure that all orders in NetSuite that are in the “pending billing” status are automatically invoiced.
Once invoiced, the order status is updated from “pending billing” to “billed”.
Generating invoices in NetSuite finalizes payment transactions and accounting entries for completed orders to ensure accurate financial reporting. Read the invoicing sync guide
Synchronize POS Orders
HotWax integrates with a variety of POS solutions to synchronize in-store sales data at regular intervals. All these POS orders are then automatically synchronized to NetSuite, ensuring accurate inventory updates and accounting postings.
Upon successful synchronization, NetSuite's internal POS order IDs are synced back and linked with the corresponding POS orders in HotWax. Read the POS order sync guide
Receive Transfer and Purchase Orders
Transfer Orders facilitate inventory movement from warehouses to stores or between stores.
Upon reading the latest fulfilled transfer order in NetSuite, HotWax automatically creates an inbound shipment in the HotWax's Inventory Receiving App, while simultaneously reducing inventory at the origin location. Read the transfer order sync guide
Receive Transfer and Purchase Orders
Purchase Orders facilitate inventory replenishment in physical stores.
The latest Purchase Orders created in NetSuite are automatically synchronized to HotWax.
These Purchase Orders are directly reflected in the HotWax's Inventory Receiving App to initiate receiving against them. Read the purchase order sync guide
Receive Transfer and Purchase Orders
Once inventory is received against ASNs or Purchase Orders in HotWax, the inventory is automatically updated for the received products at the designated store location.
The updated inventory count is also synced back into NetSuite so the available stock is accurately represented.
Upon successfully processing transfer orders and purchase orders, their status in NetSuite is automatically updated from pending receipt to received.
Approving a transfer from a warehouse in HotWax reserves that stock at the source, so it stops counting toward online availability before the transfer ships.
Fulfillment, cancellation, and receipt in NetSuite update the same transfer in HotWax. Warehouse teams keep working in NetSuite, and nobody rebuilds the transfer by hand.
An approved transfer, including one that started in NetSuite, creates the matching transfer in Shopify, ready to ship. Store teams can ship and receive it in HotWax or in Shopify.
Shopify transfer sync is set up for each Shopify shop, and both locations must belong to the same shop. Read more about our Shopify NetSuite integration. Learn more about inventory transfers
Cycle Counts and Variances
The inventory count process begins in the store, where store associates leverage HotWax's Cycle Count App to count inventory and log any variances they observe.
Store managers review and approve these uploaded inventory counts to log the inventory variance.
Inventory variances are automatically synchronized to NetSuite, ensuring inventory accuracy for dependent systems. Read the cycle count sync guide
175 S Main St Suite 1310,
Salt Lake City, UT 84111