2024 | Year Wrap
HotWax Commerce releases features throughout the year that have an impact on your omnichannel initiatives.
Check out few of our favorites.
December | Product Release
HotWax Commerce’s December updates include a revamped Re-Route Fulfillment App, an option to learn more about jobs in the Job Manager App, extended ability to view uploaded cycle count files along with logs for up to 24 hours, and a new hard count feature to assign cycle counts for all items across facilities in one go.
December | Apps
The operations team can now view recently uploaded counts for up to 24 hours. Detailed error descriptions (if applicable) are displayed, along with an option to download the uploaded count file for reference.
The operations team can now assign “hard counts” for all products across selected facilities or facility groups in one go, simplifying larger cycle counts like year-end stocktakes.
Users can now click the “Learn More” button on job cards in the Job Manager App to view summarized job details, along with an option to view detailed documentation.
Users can now view data manager logs directly in the Job Manager App, providing quick access to detailed job execution data.
November | Product Release
HotWax Commerce's November updates include the ability to exclude orders and inventory filters in the Order Routing App, scrolling and auto-save features in the Cycle Count App, a new Rejection page and collateral rejection feature in the Fulfillment App.
November | Order Management
HotWax Commerce apps now display role-based rejection reasons, providing relevant options for users like store associates and CSRs based on their tasks and app context.
November | Apps
The operations team can now exclude any order and inventory filters in the Order Routing App, simplifying routing configuration.
Store associates can now perform cycle counts more efficiently with improved scanning, scrolling, and auto-saving features, reducing errors and saving time.
When an order item is rejected during fulfillment, all other pending orders containing the same item can now be automatically rejected, enabling faster re-routing.
Store managers can now view a detailed analysis of order rejections from the newly added Rejection page in the Fulfillment App, enabling better tracking and informed decision-making.
October | Product Release
HotWax Commerce’s October 2024 updates offer enhanced access controls, precise inventory syncing by location, centralized BOPIS settings, and advanced order routing options.
October | Order Management
Administration team can now control access to the HotWax Commerce Order Management System and HotWax Commerce App Suite.
Added a new inventory sync job that pushes inventory variances to each location on Shopify that is mapped with HotWax Commerce, rather than resetting the inventory.
October | Apps
Operations team can now schedule routing runs using cron expressions to ensure orders are routed as per their specific business preference.
Operations managers can now use two new filters in the Order Routing App - "Facility Order Limit Check" and "Broker Only if All Ship Group Items Are Available" to enhance order routing process.
Admin users can now configure BOPIS related settings at the product store level. Once updated, these settings will apply to all users across all locations, ensuring uniform operations.
Store managers can now generate shipping labels for multiple packages in a single shipment to simplify the shipping tracking process.
September | Product Release
HotWax Commerce September product updates feature improved customer communication with post-purchase shipment status notifications and new Fulfillment App capabilities, including direct gift card activation and the ability to generate shipping labels from the preferred carrier.
September | Order Management
Retailers can now send email/SMS to customers after their purchase, including shipment, delivery progress, exceptions, and returns, with links to easily track their order status.
September | Apps
Operations teams can now easily create and assign multiple cycle counts to different locations at once using the new bulk import feature in the Cycle Count App.
Store associates can now print picklists for BOPIS orders, making it easier to review handling instructions and ensure accurate picking and packing of order items.
Fulfillment teams can now initiate gift cards activation directly from the Fulfillment App, simplifying and speeding up in-store gift card order fulfillment.
Store managers can now reject kit orders while specifying rejection reasons for each component, improving visibility into which component caused the issue and accurately updating the overall kit inventory.
Retailers can now generate shipping labels from their preferred carrier from the Fulfillment App, providing greater control over shipping for stores working with multiple carriers.
August | Product Release
HotWax Commerce August product updates include a new version of the Cycle Count App for improved directed count and the ability to sequence facilities within a facility group for order routing.
August | Apps
The operations team can now set up inventory synchronization jobs directly from the Publish tab of the inventory channel page of the ATP app.
Launched a new version of the Cycle Count App for an improved directed count experience.
Retailers can now configure the sequence of facilities within a facility group to define the exact order in which they are displayed and considered for order routing.
July | Product Release
HotWax Commerce's July product updates include Reorder Management Reports and an enhanced user interface in the Fulfillment app, featuring improved kit product visibility, and options for partial or complete order rejection.
JUly | Order Management
Introducing the Reorder Management Reports to empower retailers maintain optimal inventory levels effortlessly.
July | Apps
HotWax Commerce now offers integrated inventory computation for kit products along with enhanced fulfillment and rejection support.
Enhance order fulfillment efficiency with HotWax Commerce's updated Fulfillment App, featuring improved kit product visibility and flexible order rejection options.
June | Product Release
HotWax Commerce June product updates includes feature to process returns without Order IDs, ability to schedule inventory restocking , and new Company App for managing product stores.
June | Order Management
HotWax Commerce now supports creating returns without requiring Order IDs for retailers who accept returns beyond the specified return window.
June | Apps
Merchandisers can now schedule inventory restockings to ensure product inventory is available at their preferred times.
Introducing Company App for retailers to create product stores and manage product store configurations.
May | Product Release
HotWax Commerce May product updates include new ATP app for retailers to manage ATP computation and ability to manage multi currency sales orders and returns.
May | Order Management
HotWax Commerce has now added support for configurable products to ensure all such products are fulfilled together.
Retailers now have the capability to manage sales orders and returns in multiple currencies, facilitating the handling of international transactions.
HotWax Commerce now supports FedEx REST APIs for improved FedEx Integration.
May | Apps
Store Associates can now view the ATP Computation of products on their handheld devices for enhanced inventory explainability.
Order lookup feature is now available for store associates to access comprehensive order information, regardless of its origin, directly on their store devices.
Introducing Available to Promise app for retailers to create and manage global product rules for ATP computation.
April | Product Release
HotWax Commerce's April updates include a feature for configuring Shopify BOPIS/Preorder scripts to enable PDP changes and enhanced log management features. Discover more in our latest release notes.
April | Apps
Users can now configure Shopify BOPIS/Pre-order scripts directly from the Shopify Shop page in HotWax Commerce, enabling PDP changes on Shopify.
March | Product Release
HotWax Commerce's March updates include a Transfer Order page to fulfill orders, customizable rejection reasons, and a Permissions Tab for managing security groups and user permissions. Discover more in our latest release notes.
March | Apps
Retailers can now customize the rejection reasons they provide to store managers and decide how these reasons will affect their store's ATP (Available to Promise) inventory.
Added a Transfer Order page for store associates to simplify the process of fulfilling transfer orders.
Facility groups can now be linked to product stores to enable group-specific order routing.
Added a Permissions Tab for retailers to manage security groups and customize permissions for HotWax Users.
February | Product Release
HotWax Commerce's February updates include configuration to set order brokering thresholds to prevent splitting of low-value items, and improved CPU utilization and stability through sequential SFTP inventory reset file imports.
February | Order Management
When splitting orders, retailers can now set brokering shipment thresholds to prevent low-value items from being sent to a single fulfillment location.
HotWax Commerce now imports inventory reset files sequentially from the SFTP location, resulting in better CPU utilization, stability, and performance.
January | Product Release
HotWax Commerce's January updates feature the newly added Facility Groups page for seamless order fulfillment management and multichannel ATP inventory computation. Furthermore, the new Order Routing App empowers retailers to configure their order brokering rules.
January | Order Management
Retailers can now have multiple "ATP" inventories, one for each channel.
Introducing Create Product Store Page to add new product stores and define product store settings without any external support.
January | Apps
Store associates can now easily distinguish bundle products and identify the constituent items that make up each bundle.
Added Facility groups page for retailers to add facilities in various groups to manage the scope of facilities for online order fulfillment and inventory computation.
Introducing Order Routing App for retailers to manage their order brokering rules and customize rules as per their business requirements.
2023 | Year Wrap
Nov-Dec | Product Release
HotWax Commerce's November-December updates introduced multiple Configuration pages for user autonomy and a new facility management app tailored for seamless online fulfillment management from facilities.
Nov-Dec | Order Management
Introduced General Settings page for retailers to set up default company configurations, manage FTP connections, define date formats, and handle shipping methods along with box sizes.
Introducing the Company Settings page that offers retailers the ability to define the countries where they conduct business and their preferred payment methods.
Introduced a new dedicated page for seamless shipping carrier setup within HotWax Commerce to facilitate integration between HotWax Commerce and shipping carriers.
Retailers can now directly manage product associations between Shopify Shops from the View Products page.
Introducing Data Manager Configurations page to facilitate the management of data imports and exports between HotWax Commerce and External Systems such as ERP and eCommerce platforms.
Shopify retailers can now manage Shopify shop shipment methods directly from the View Shopify Shop page.
Nov-Dec | Apps
The BOPIS Fulfillment App now includes a new feature called "Ship to Store," allowing retailers to offer store pickup at later dates for products that are out-of-stock at the customer’s preferred store.
Pickers can now effortlessly scan QR codes in the Fulfillment app, instantly accessing their respective picklists in the picking app.
Introducing the Facility Management App to streamline the facility creation and management process.
HotWax Commerce’s October updates include a dedicated 'User Management App' for streamlined user creation and management, along with an Order Details page in the fulfillment app for individual order lifecycle management. Discover more in our latest release notes.
Customer Service representatives can now add order item attributes directly from the Sales Order View page to avoid any errors in order processing.
Retailers can now map sales channels with order sources directly from the Shopify Shop View page to evaluate the sales performance of each channel.
OCTOBER | Apps
Merchandisers can now edit and rearrange predefined Export Packed Orders CSV fields directly from the Export Packed Orders page.
Added Order Detail page in the Fulfillment app to view and manage the complete lifecycle for an order.
Introducing User Management App to streamline the user creation and management process.
HotWax Commerce’s September updates include customized rebrokering rules to exclude specific facility types and a new ‘Unfillable Hold Parking’ to park unfillable orders with upcoming inventory. To learn more, read the latest release notes.
Retailers can now customize rebrokering rules to exclude specific facility types
Improved HotWax Commerce - Shopify product synchronization process to ensure products that are deleted and recreated under a new parent product in Shopify will now be correctly linked to the new parent product in HotWax Commerce.
Introduced a new parking queue called "unfillable hold parking” to park orders that cannot be fulfilled immediately however they can be fulfilled at a future date.
HotWax Commerce's August release includes support for SAML-based Single Sign-On and customizable job parameters that allow merchandisers to set up jobs based on their unique business requirements.
August | Order Management
Retailers can now configure fulfillment options for rejected BOPIS orders in email notifications, providing flexibility in handling these cases.
Retailers can now import Sales orders using CSV files.
SAML-based Single Sign On feature is now supported in HotWax Commerce.
When scheduling a job, merchandisers can now add job-specific parameters per their business requirements without external assistance.
JULY | Product Release
July updates include an improved version of Fulfillment app, a brand new Pre-Order catalog to check status and reasons for listing/delisting of pre-order items. Also added support for Shopify’s new fulfillment Orders API.
JULY | Order Management
Retailers can now access additional order information by saving Shopify metafields as order attributes in HotWax Commerce.
HotWax Commerce is now compatible with the new Shopify Fulfillment Orders APIs.
JULY | Apps
Launched a Pre-order catalog dashboard that helps merchandisers get a consolidated view of all items in pre-order, Purchase orders of pre-order items, on-hand inventory, and jobs responsible for listing and delisting pre-order items on Shopify.
Launched a new version of the Store Fulfillment App for improved user experience.
JUNE | Product Release
HotWax Commerce’s June 2023 update includes display of Purchase Order inventory reallocation details in addition to a new feature that enables store associates to quickly facilitate and simplify the process of in-store returns. To learn more, read the latest release notes.
JUNE | Order Management
Merchandisers will now gain insights into inventory explainability if the Purchase Order’s future inventory is reallocated to a sales order, allowing merchandisers to effectively audit and ensure that inventory is allocated to eligible sales orders.
June | APPS
The new “In-Store Returns” feature simplifies the process of accepting returns for online orders at physical retail outlets.
HotWax Commerce’s May update includes pre-defined run-time options in the Job Manager App to easily schedule jobs in addition to a new feature in Inventory Cycle Count App to facilitate comparison between actual physical inventory and system records. To learn more, read the latest release notes.
Operations managers can now easily schedule jobs by selecting pre-defined run-time options instead of manually choosing a date and time when scheduling a job.
HotWax Commerce April updates include two new app launches: Shopify Admin Helper and Reroute Fulfillment. Additionally, the Inventory Cycle Count App and Picking App are enhanced to streamline store inventory management and order fulfillment. To learn more, checkout the latest release notes.
April | Order Management
Added a new job to only sync inventory numbers for products from HotWax Commerce to Shopify whose inventory numbers are not in sync with HotWax Commerce, offering improved system performance.
Store associates can now promptly remind customers to pick-up their orders by re-sending the ready-for-pickup notification from the Packed Orders tab.
Stock teams can now track when a Purchase Order is fully received by verifying whether the Purchase Order status is “Completed” or not from the Find and Detail PO screen.
Pickers can now organize their picklists by sorting order items based on the Product Name, Bin ID, or Location Sequence ID.
Stock associates can now log damaged or found inventory directly from the Product Detail page to maintain accurate inventory count levels outside of scheduled cycle counts.
April | Shopify Apps
The new Shopify Admin Helper App simplifies the process of labeling order items as backorder, pre-order, or store pick-up for CSRs while creating draft orders in Shopify.
The new Reroute Fulfillment App allows customers to choose an alternative pick-up store location or have their pick-up item delivered to them if their preferred store is unable to fulfill their order.
Hotwax Commerce’s March update includes improved service flow to save edited shipping addresses. Merchandisers can also now view detailed purchase order item changes and schedule automatic adjustments for Early-dated Purchase order ATP allocations.
Merchandisers can now schedule a job to automatically adjust Purchase Order ATP allocations upon uploading an early-dated Purchase Order, enabling them to initiate pre-order deliveries ahead of schedule.
March | Pre-Order Management
Merchandisers now have the ability to access in-depth descriptions of Purchase Order Item changes, allowing them to thoroughly audit modifications made to Purchase Order items.
March | Order Management
Improved a service flow to ensure that an order’s edited shipping address is saved in HotWax Commerce even if an error occurs on Shopify while updating customers’ shipping addresses.
HotWax Commerce has released February 2023 updates featuring enhancements such as user app permissions and timezone configuration across all Enterprise User Apps. Additionally, the Import App has been refined to facilitate seamless purchase orders and inventory uploads. For more details, please refer to the release notes.
February | Apps
Merchants can now control and restrict employees' access to functions within Enterprise User Apps. The new security framework automatically enables or disables functions based on the designated roles, ensuring that only qualified employees perform actions that demand higher authorization.
Time zones can now be configured from the apps’ settings page to view rendered information in the preferred time.
Merchandisers can now correct facility and SKU discrepancies while uploading Purchase Orders from the Purchase Order Review page.
Merchandisers can now reset product inventory using custom CSV formats from the newly added inventory page.
Merchandisers can now easily change the order of threshold jobs using drag-and-drop functionality to prioritize job operations and automatically update job run times in bulk.
HotWax Commerce January update includes new store configurations to offer merchandisers flexibility over online inventory computation and store fulfillment with added Shopify webhook support for real-time updates on Shopify events. To learn more, checkout the release notes.
Store Operation Heads can now use store configurations to decide which stores are participating in Store Pick-Up and Store Fulfillment, as well as if the store is pushing its inventory to online channels.
Shopify retailers can now configure inventory computation to not make physical inventory available online for products with orders in the Pre-Order parking.
Merchandisers can now review what purchase order item inventory is allocated to which sales order from the newly added Review Allocations Page.
Merchandisers can now view and select their preferred date format in the Import App
System Administrators can now subscribe to Shopify webhooks and get real-time updates on multiple Shopify events
Added a new job to list/delist Pre-Order and Backorder products in a single API call, ensuring that a product is delisted from Pre-Order and Backorder only if it is ineligible for both.
2022 | Year Wrap
HotWax Commerce has released updates for December that include a redesigned Product Store page and additional settings to manage fulfillment at the facility level, allowing for better customization as per the specific business rules.
December | Order Management
Revamped the user interface of the Product Store settings page.
Primary and secondary product identifiers are now configurable for HotWax Commerce application interfaces.
Merchants can now save, update, and delete their frequently used Purchase Order (PO) CSV mappings within the Import App, allowing merchants to quickly upload a PO.
HotWax Commerce’s November updates include improved categorization of Jobs in the Job Manager app and an ability to easily connect new Shopify configs to HotWax Commerce OMS.
November | Shopify Integration
Retailers can now connect new Shopify websites to HotWax Commerce OMS without contacting the HotWax Customer Support team.
HotWax Commerce's October update added new Receiving App features as well as a Launchpad for quick access to all applications.
Returns can now be received and also looked up by sales order ID or tracking code in the returns tab.
Jobs can now be run on multiple Shopify stores associated with a single product catalogue.
SEPTEMBER | Product Release
HotWax Commerce's September update added enhanced BOPIS features and Job Manager capabilities for connecting multiple Shopify stores that sell the same product catalog.
SEPTEMBER | Order Management
If a BOPIS order is handed over to the customer but order status is not updated in HotWax Commerce, it can be marked completed on the Order View page.
september | Shopify Integration
Retailers can now have one reference product catalog in HotWax Commerce for multiple Shopify stores instead of managing multiple product catalogs for multiple Shopify stores.
September | Shopify Integration
Retailers can now manage a store's unique operating hours and lead time for each day of the week, helping them set the right expectations on eCommerce's Product Detail Page for same-day pick-ups of BOPIS orders.
september | Apps
Picklists now include external product IDs to facilitate efficient order picking.
september | Shopify Apps
Customers can now save their preferred pickup location to their Shopify profile.
September | Shopify Apps
Pick-up locations on Shopify PDP will now be sorted in ascending proximity from the customer’s location.
Pick-up locations where the single-brand retailers sell products from other partner brands will be displayed as “Brand 1 ft. Brand 2” on the Product Detail Page.
AUGUST | Product Release
HotWax Commerce’s August update includes a newly launched Order Merging feature, improved functionalities for Pre-Order inventory management, and enhanced Shopify pre-order integration capabilities. To learn more, check out release notes:
Retailers can now move items from the brokering queue to the backorder queue, helping them avoid overselling.
To ensure that packages can be grouped together and sent as one shipment, HotWax Commerce introduced an “Order Merging” feature to reduce shipping costs and increase profitability.
august | Pre-Order Management
Merchants can now add a new item to a purchase order directly from the “View Purchase Orders” page.
August | Pre-Order Management
Retailers now have control over reserving in-stock inventory only if order splitting is disabled and there is a mixed cart order that contains an in-stock item and a Pre-Order item.
HotWax Commerce's July update includes new features in the Job Manager app to help users quickly access critical scheduled jobs and improved capabilities to help CSRs quickly fix shipping issues. To learn more, check out latest Release Notes:
To speed up error resolution and order fulfillment, CSRs will now be able to see shipping errors on the “Sales Order View” page and the fulfillment app. Error messages will disappear once fixed.
HotWax Commerce added a feature to mark individual PO items as “Complete,” allowing merchants to have more control over items eligible for pre-orders and avoid overselling.
To avoid shipping delays due to invalid addresses, HotWax Commerce will now validate shipping addresses with non-ISO standard geo codes for Shopify.
To drive a smoother omnichannel customer experience, HotWax Commerce now allows store associates to generate packing slips from the BOPIS Fulfillment App. This update helps them better serve customers who demand additional verification of items while their BOPIS order is picked.
The June update for HotWax Commerce has introduced a ‘Product Store’ menu to streamline the client onboarding process and also added improved functionalities for capturing and processing customer’s orders from eCommerce. To learn more, checkout the release notes.
Customer service representatives can now mark items as “Shipped” right from the sales order view page and bypass the brokering and fulfillment process.
JUNE | Shopify Integration
To increase real-time visibility and improve the customer experience, customer service Representatives can now refresh canceled orders in HotWax Commerce to retrieve newly added or removed items from Shopify.
April-May | Release Notes
The April-May update for HotWax Commerce includes a newly launched Threshold App, improved functionalities for capturing and processing customer’s orders and a lot more. To learn more, checkout the release notes.
April-May | Order Management
Customer Service Representatives can now release individual orders to stores or warehouses on an as-needed basis.
Retailers can now decide if they want to restock returns immediately after customers return them at the store.
April-May | Shopify Integration
Retailers can now easily keep track of missed orders and ensure that missed orders’ statuses are synchronized from HotWax to Shopify with HotWax’s latest update, a scheduled job that respects Shopify’s API limit and syncs missed order data in subsequent API calls.
Avoid lost orders and ensure all Shopify order data is downloaded with HotWax’s latest update, a job that reconciles order counts in Shopify and HotWax Commerce.
To help retailers further minimize the risk of overselling and underselling, Shopify will now automatically re-sync with the HotWax pre-order catalog.
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