--- title: HotWax Commerce | Omnichannel Order Management for Retailers description: HotWax Commerce omnichannel order management helps retailers sell more inventory with Buy Online Pick-Up In Store, Ship From Store, and Pre-Orders. image: https://www.hotwax.co/hubfs/homepage/HotWax%20Commerce%20homepage..jpg --- [![HotWax Commerce](https://www.hotwax.co/hs-fs/hubfs/hotwax-logo.png?width=200&height=63&name=hotwax-logo.png)](https://www.hotwax.co/) [![HotWax Commerce](https://www.hotwax.co/hs-fs/hubfs/Common%20assets/Logos/HotWax/HWCLogoDarkMode.png?width=200&height=63&name=HWCLogoDarkMode.png)](https://www.hotwax.co/) ☰ - Product - Overview - [Order Management System](https://www.hotwax.co/product/omnichannel-order-management-system/) - [Store Inventory Management](https://www.hotwax.co/solution/store-inventory-management) - [Omnichannel Suite](https://www.hotwax.co/product/omnichannel-order-management-system-for-shopify/) - [OMS Architecture](https://www.hotwax.co/product/technology/oms-architecture) - [MCP Server](https://www.hotwax.co/product/technology/mcp-server) - [AI Powered Order Routing](https://www.hotwax.co/product/technology/ai-powered-order-routing) - [FAQs](https://www.hotwax.co/frequently-asked-questions) - [Product Updates](https://www.hotwax.co/product-updates) - [Knowledge Base](https://www.hotwax.co/hotwax-commerce-documentation) - Integrations - [Shopify](https://www.hotwax.co/shopify-order-management-integration) - [NetSuite](https://www.hotwax.co/hotwax-netsuite-integration) - [All Integrations](https://www.hotwax.co/all-integrations/) - Use Cases - By Business Benefits - [Prevent Overselling](https://www.hotwax.co/use-cases/prevent-overselling) - [Unified Inventory](https://www.hotwax.co/solution/unified-inventory/) - [Order Routing](https://www.hotwax.co/solution/configurable-order-routing) - [Ship From Store](https://www.hotwax.co/solution/ship-from-store-software) - [Buy Online Pick-Up In Store](https://www.hotwax.co/solution/buy-online-pick-up-in-store-bopis-software/) - [Pre-Orders](https://www.hotwax.co/solution/pre-orders/) - [Inventory Transfers](https://www.hotwax.co/inventory-transfers) - [Cycle Counts](https://www.hotwax.co/cycle-count) - [Return In Store](https://www.hotwax.co/solution/buy-online-return-in-store-boris-software) - [Retail Sales Audit](https://www.hotwax.co/product/omnichannel-retail-sales-audit-oresa/) - By Business Model - [Footwear](https://www.hotwax.co/industries/footwear) - [Jewelry](https://www.hotwax.co/industries/jewelry) - [Fashion & Apparel](https://www.hotwax.co/industries/apparel-and-fashion) - [Beauty](https://www.hotwax.co/industries/beauty-and-personal-care) - [Travel](https://www.hotwax.co/industries/travel-and-bags) - Resources - [Blog](https://www.hotwax.co/blog) - [Podcast](https://www.hotwax.co/podcast) - [Whitepaper](https://www.hotwax.co/whitepaper) - [Luxury Order Management](https://www.hotwax.co/order-management-system-for-luxury-brands) - [Comparing Order Management Capabilities B/W Shopify and HotWax](https://www.hotwax.co/comparing-order-management-capabilities-between-shopify-and-hotwax) - [How To Do By Online Pick-Up In Store Right](https://www.hotwax.co/how-to-do-buy-online-pick-up-in-store-right) - [Solution Briefs](https://www.hotwax.co/solution-briefs) - [Demo Videos](https://www.hotwax.co/demo-videos/) - [Sample BI Reports](https://www.hotwax.co/business-intelligence-bi-reports) - Company - [Our Story](https://www.hotwax.co/about-us/our-story/) - [Team](https://www.hotwax.co/about-us/) - [Partners](https://www.hotwax.co/become-a-partner) - [Customers](https://www.hotwax.co/customers) - [Pressroom](https://www.hotwax.co/hotwax-commerce-pressroom) - [Social Impact](https://www.hotwax.co/social-impact-hotwax-commerce) - [Events](https://www.hotwax.co/events-and-conferences) - [Security](https://www.hotwax.co/privacy-and-security) [Book a demo](https://cta-na2.hubspot.com/web-interactives/public/v1/track/click?encryptedPayload=AVxigLISXXGkcOtRysPKfjcriLyodY4rudkc50veKlKDe8q2B1%2FRWGeLxDhbY%2BkohRU8XspED5h92umpu7OkRZM1bllkBJKAFAlbNGEnCRAQX7O752HQT17G9v%2FBCweH%2FXvHlZ5%2FUC0MRPtKYCn5XoGb8TpxbLxvKbLalLOZcHeqoaHicFtr15mZOUkn2Y06IxHVsa5b0g%3D%3D&portalId=6357099) ## Sell More. Deliver Fast. Spend Less. # AI-driven omnichannel order management   **Connect inventory from all systems to digital channels faster.**   **Advanced order routing to stores and warehouses.**  **Offer store pick-up & same day delivery.** ![HotWax Commerce omnichannel order management on phone and tablet, linking online orders, store inventory, and fulfillment](https://www.hotwax.co/hs-fs/hubfs/homepage/hotwax-omnichannel-order-management-system.png?width=1200&height=561&name=hotwax-omnichannel-order-management-system.png) [Book a demo](https://www.hotwax.co/connect) ## LEADING RETAIL BRANDS THAT TRUST HOTWAX COMMERCE ![Ashley Stewart logo](https://www.hotwax.co/hs-fs/hubfs/Client%20logos/ashley-stewart-logo.png?width=480&height=107&name=ashley-stewart-logo.png) ![Steve Madden logo](https://www.hotwax.co/hs-fs/hubfs/Client%20logos/steve-madden-logo.png?width=480&height=107&name=steve-madden-logo.png) ![ADOC logo](https://www.hotwax.co/hs-fs/hubfs/Client%20logos/adoc-logo.png?width=480&height=126&name=adoc-logo.png) ![Gorjana logo](https://www.hotwax.co/hs-fs/hubfs/Client%20logos/gorjana-logo.png?width=480&height=107&name=gorjana-logo.png) ![Mephisto logo](https://www.hotwax.co/hs-fs/hubfs/Client%20logos/mephisto-logo.png?width=480&height=107&name=mephisto-logo.png) ![Dolce Vita logo](https://www.hotwax.co/hs-fs/hubfs/Client%20logos/dolce-vita-logo.png?width=480&height=107&name=dolce-vita-logo.png) ![Betsey Johnson logo](https://www.hotwax.co/hs-fs/hubfs/Client%20logos/betsey-johnson-logo.png?width=480&height=107&name=betsey-johnson-logo.png) ![ATM Anthony Thomas Melillo logo](https://www.hotwax.co/hs-fs/hubfs/Client%20logos/atm-anthony-thomas-melillo-logo.png?width=480&height=124&name=atm-anthony-thomas-melillo-logo.png) ![Kurt Geiger logo](https://www.hotwax.co/hs-fs/hubfs/Client%20logos/kurt-geiger-logo.png?width=480&height=37&name=kurt-geiger-logo.png) ![KREWE logo](https://www.hotwax.co/hs-fs/hubfs/Client%20logos/krewe-logo.png?width=480&height=127&name=krewe-logo.png) ![Original Penguin logo](https://www.hotwax.co/hs-fs/hubfs/Client%20logos/original-penguin-logo.png?width=480&height=127&name=original-penguin-logo.png) ![Perry Ellis logo](https://www.hotwax.co/hs-fs/hubfs/Client%20logos/perry-ellis-logo.png?width=480&height=107&name=perry-ellis-logo.png) ![Cubavera logo](https://www.hotwax.co/hs-fs/hubfs/Client%20logos/cubavera-logo.png?width=480&height=107&name=cubavera-logo.png) ![Cariuma logo](https://www.hotwax.co/hs-fs/hubfs/Client%20logos/cariuma-logo.png?width=480&height=178&name=cariuma-logo.png) ![New Era Cap logo](https://www.hotwax.co/hs-fs/hubfs/Customers%20Page/new-era-cap-logo.png?width=480&height=143&name=new-era-cap-logo.png) ![ThirdLove logo](https://www.hotwax.co/hs-fs/hubfs/Customers%20Page/thirdlove-logo.png?width=480&height=143&name=thirdlove-logo.png) ![E-bikeshop logo](https://www.hotwax.co/hs-fs/hubfs/Customers%20Page/e-bikeshop-logo.png?width=480&height=143&name=e-bikeshop-logo.png) ## Shoptalk Fall 2026 Meet our team at the event to discuss order and inventory management strategies while exploring the future of omnichannel retail. [Book a meeting](https://www.hotwax.co/join-hotwax-commerce-at-shoptalk-fall-2026) ## Sell anywhere. Fulfill from everywhere. [Explore the order management system](https://www.hotwax.co/order-management-system) - ### Unified inventory Every store, every warehouse, every shipment on its way. One live count, so each channel only sells what you've really got. [Explore unified inventory](https://www.hotwax.co/solution/unified-inventory/) Stores Warehouses Distribution In transit Purchase orders Returns Adding all stockOne unified viewSellable online − Safety stock − Threshold − Waiting orders Arriving · pre-orders StoresWarehousesDistributionIn transitPurchase ordersReturns Adding all stockOne unified viewSellable online − Safety stock− Threshold− Waiting ordersArriving · pre-orders - ### Order routing Every order is fulfilled from the best location. Rules check stock depth, capacity, and order value. Circuit, our AI assistant, helps tune them to goals like fewer splits. [Explore order routing](https://www.hotwax.co/solution/configurable-order-routing) Fewer splits, warehouses first 1Warehouses 2Tier 1 stores 3Tier 2 stores 4Split only over $100Else, Unfillable Parking Times SquareFull for today BrooklynWhole order, 1 box Fewer splits, warehouses first 1Warehouses 2Tier 1 stores 3Tier 2 stores 4Split only over $100Else, Unfillable Parking Times SquareFull for today BrooklynWhole order, 1 box - ### Ship from store Your stores just became fulfillment centers. Orders get picked, packed, and labeled at the cheapest on-time rate, right from a simple store app. [Explore ship from store](https://www.hotwax.co/ship-from-store) #HW-30168 · Standard 2-day PickingPicklist PackingBox A LabelRate shopped ShippedOn its way PICKLISTClassic TeeM · WhiteTrail JacketL · Navy BOX A Classic Tee Trail Jacket FEDEX 2Day AirHigher cost GroundOn time, lowest cost TRACKINGFedEx Ground7712 3456 8901 Customernotified #HW-30168 · Standard 2-day Picking Classic Tee, Trail Jacket Packing Both items in Box A Label FedEx Ground, on time Shipped Customer notified - ### Buy online pick up in store Show shoppers their favorite item is waiting nearby. Your team gets pinged, packs it up, and the shopper hears the second it's ready. [Explore store pickup](https://www.hotwax.co/solution/buy-online-pick-up-in-store-bopis-software/) Pick up today Classic Tee · M · White Times Square2.0 mi W 44th St, New York, NY Open until 9 PMIn stock PICK UP HERE Broadway4.4 mi Broadway, New York, NY Open until 8 PMLow stock PICK UP HERE 2:45 Saturday, October 18 Order placed2m ago Pick up at Times Square Ready for pickupnow Your Classic Tee is waiting at Times Square. HotWax Commerce BOPISnow New BOPIS Order Times Square has a new pickup order Times Square OPEN PACKED COMPLETED Chris Ng#HW-30139 12 min ago Trail Jacket · L · Navy Ashley Carter#HW-30145#HW-30145 · Picked by Nina Just now Classic TeeSize M · White READY FOR PICKUPREJECT HANDOVER Picked up Pick up today Times Square In stock · 2.0 mi PICK UP HERE Ready for pickupnow Your order is ready at Times Square. New BOPIS Ordernow Times Square has a new pickup order OPEN PACKED COMPLETED No new orders Ashley Carter#HW-30145 · Classic Tee, M#HW-30145 · Picked by Nina Just now READY FOR PICKUPREJECT HANDOVER Picked up - ### Store inventory Receiving and cycle counts in apps designed for stores, not a clunky ERP screen. What's on the shelf is what you sell online. [Explore store inventory](https://www.hotwax.co/solution/store-inventory-management) TO10291Transfer Order: Weekly ReplenishmentItem count: 3 · From NJ warehouseFinish receiving the 3 open itemsto complete this transfer orderScan itemsSCANClassic TeeM · WhiteRECEIVE ALL1010 received · 10 shippedTrail JacketL · NavyRECEIVE ALL66 received · 6 shippedPullover HoodieXS · BlackRECEIVE ALL44 received · 5 shippedUnder received 1RECEIVE AND COMPLETEReceived SKUScan a barcodeSCANNER READYPullover Hoodiejust nowTrail Jacketjust nowClassic Teejust nowHARD COUNTWeekly countBackstock · Times SquareEDITDISCARDSUBMITSubmittedCURRENTPRODUCTClassicTeeUnits10TrailJacketUnits6PulloverHoodieUnits3PRODUCTSCOUNTED0123UNITSCOUNTED0101619UNCOUNTEDUNDIRECTED (0)UNMATCHED (0)COUNTEDClassic Tee10Trail Jacket6Pullover Hoodie3 HEAD OFFICE · REVIEW COUNTWeekly countTimes Square Review progress3 items to reviewOVERALL VARIANCE−1 unit Select all Classic TeeM · White10/10counted/systemic0variance ACCEPTREJECT Accepted Trail JacketL · Navy6/6counted/systemic0variance ACCEPTREJECT Accepted Pullover HoodieXS · Black3/4counted/systemic−1variance ACCEPTREJECT Accepted ACCEPTREJECT CLOSE All 3 accepted On hand updated, synced online TO10291Weekly ReplenishmentItem count: 3 · From NJ warehouseScan itemsSCANClassic TeeM · White1010 of 10Trail JacketL · Navy66 of 6Pullover HoodieXS · Black44 of 5Under received 1Received HARD COUNTWeekly countBackstock · Times SquareScan a barcodeSCANNER READYPRODUCTSCOUNTED0123UNITSCOUNTED0101619Pullover Hoodiejust now3Trail Jacketjust now6Classic Teejust now10SUBMITSubmitted HEAD OFFICE · REVIEW COUNTWeekly countTimes Square OVERALL VARIANCE−1 unit Select all Classic Tee10/10 counted/systemic0 ACCEPTREJECT Accepted Trail Jacket6/6 counted/systemic0 ACCEPTREJECT Accepted Pullover Hoodie3/4 counted/systemic−1 ACCEPTREJECT Accepted ACCEPTREJECT CLOSE All 3 accepted On hand updated, synced online - ### Returns in store Bought online, returned at any store. It's back on sale right away, and the refund lands in your ERP. [Explore returns in store](https://www.hotwax.co/solution/buy-online-return-in-store-boris-software) Search returns#HW-30152RETURN DETAILSOrder #HW-30152Sam Rivera · Bought onlineApprovedReceivedScan itemsSCANClassic TeeM · White · Qty 1RECEIVE ALL0 returned1 returnedTrail JacketL · Navy · Qty 1RECEIVE ALL0 returned1 returnedReceived at Times Square Return #HW-30152Received RestockedAt Times Square, right away Sellable online+2 units, synced to Shopify Refund issuedSynced to NetSuite Search returns#HW-30152RETURN DETAILSOrder #HW-30152Sam Rivera · Bought onlineApprovedReceivedScan itemsSCANClassic TeeM · White · Qty 1RECEIVE ALL0 returned1 returnedTrail JacketL · Navy · Qty 1RECEIVE ALL0 returned1 returnedReceived at Times Square Return #HW-30152Received RestockedAt Times Square, right away Sellable online+2 units, synced to Shopify Refund issuedSynced to NetSuite ## Why leading retail brands chose us ![Steve Madden](https://www.hotwax.co/hs-fs/hubfs/homepage/story-gallery/logos/steve-madden-logo.png?width=180&height=36&name=steve-madden-logo.png) 150+ U.S. locations ### Real-time inventory across 150+ U.S. locations. On a legacy system, routing orders could take hours at peak. HotWax Commerce gave Steve Madden real-time inventory across stores and warehouses, then ship from store and same-day pickup. [Read the story](https://www.hotwax.co/pressroom/steve-madden-u.s.-launches-omnichannel-initiatives-with-hotwax-commerce) ![Steve Madden store with shoes on tiered displays, inventory HotWax Commerce tracks in real time](https://www.hotwax.co/hs-fs/hubfs/homepage/story-gallery/steve-madden-store-shoe-displays.webp?width=1600&height=1066&name=steve-madden-store-shoe-displays.webp) ![Mephisto](https://www.hotwax.co/hs-fs/hubfs/homepage/story-gallery/logos/mephisto-logo.png?width=143&height=36&name=mephisto-logo.png) Sold in 80+ countries ### Accurate store inventory on Shopify POS. Moving from Retail Pro to Shopify POS, Mephisto's store teams receive purchase orders, transfer stock, and run cycle counts in HotWax Commerce, with every movement synced to Shopify and reported in one place. [Read the story](https://www.hotwax.co/pressroom/mephisto-selects-hotwax-commerce-store-inventory-management-to-achieve-in-store-inventory-accuracy-1) ![Mephisto Madison Avenue store with full shoe walls, store inventory HotWax Commerce keeps accurate on Shopify POS](https://www.hotwax.co/hs-fs/hubfs/homepage/story-gallery/mephisto-madison-avenue-store.webp?width=1600&height=1066&name=mephisto-madison-avenue-store.webp) ![ADOC](https://www.hotwax.co/hs-fs/hubfs/homepage/story-gallery/logos/adoc-logo.png?width=119&height=36&name=adoc-logo.png) 200+ stores, 5 countries ### One view of stock across five countries. ADOC turns stores in El Salvador, Guatemala, Honduras, Nicaragua, and Costa Rica into fulfillment points. HotWax Commerce routes each order to the best store and powers same-day pickup on each country's Shopify site. > “…their unique focus on Shopify merchants like us makes them the right choice for our company.” > > **Elizabeth Phillips**, Digital Experience and Customer Support Manager [Read the story](https://www.hotwax.co/pressroom/adoc-chooses-hotwax-commerce-as-its-omnichannel-order-management-solution-for-shopify) ![ADOC store sales floor with shoe displays, one of the stores HotWax Commerce routes orders to](https://www.hotwax.co/hs-fs/hubfs/homepage/story-gallery/adoc-store-sales-floor.webp?width=1100&height=825&name=adoc-store-sales-floor.webp) ![Perry Ellis](https://www.hotwax.co/hs-fs/hubfs/homepage/story-gallery/logos/perry-ellis-logo.png?width=180&height=36&name=perry-ellis-logo.png) About 70 stores ### Same-day pickup beyond Shopify's built-in local pickup. Perry Ellis uses its stores as fulfillment centers. Shoppers see real-time store stock on product pages, save a favorite store, and pick up the same day, while store teams fulfill orders inside XStore. > “…the solutions can be implemented at a pace that aligns with the unique needs of our brands.” > > **Raymond Conesa**, VP of eCommerce Operations [Read the story](https://www.hotwax.co/pressroom/perry-ellis-international-deploys-hotwax-commerce-omnichannel-order-management-solution-for-shopify) ![Perry Ellis store with shirt racks and a Perry Ellis counter, where store teams fulfill same-day pickup orders](https://www.hotwax.co/hs-fs/hubfs/homepage/story-gallery/perry-ellis-store-shirt-racks.webp?width=1100&height=1434&name=perry-ellis-store-shirt-racks.webp) ![gorjana](https://www.hotwax.co/hs-fs/hubfs/homepage/story-gallery/logos/gorjana-logo.png?width=180&height=36&name=gorjana-logo.png) 130+ stores ### Count, receive, and fulfill online orders in one place. gorjana now has more than 130 stores. Store teams count inventory, receive stock, and fulfill online orders in HotWax Commerce, turning its stores into fulfillment hubs for online shoppers. [Read the story](https://www.hotwax.co/pressroom/gorjana-selects-hotwax-commerce-as-their-omnichannel-order-management-solution) ![gorjana store with a marble counter, gold logo and crystal chandelier, where store teams fulfill online orders in HotWax Commerce](https://www.hotwax.co/hs-fs/hubfs/homepage/story-gallery/gorjana-jewelry-store-cincinnati.webp?width=1600&height=1434&name=gorjana-jewelry-store-cincinnati.webp) ![Betsey Johnson](https://www.hotwax.co/hs-fs/hubfs/homepage/story-gallery/logos/betsey-johnson-logo.png?width=180&height=36&name=betsey-johnson-logo.png) Bold fashion since 1978 ### Pre-orders released the moment new stock lands. Betsey Johnson runs eCommerce and wholesale orders in HotWax Commerce, with one view of inventory across its warehouse and online channels. When a new collection arrives, pre-orders are allocated and released automatically, so drops ship on time. [Read the story](https://www.hotwax.co/pressroom/betsey-johnson-strengthens-order-and-inventory-management-workflows-with-hotwax-commerce) ![Betsey Johnson dresses, handbags and shoes in a pink floral room, the new-collection drops HotWax Commerce releases to pre-order customers](https://www.hotwax.co/hs-fs/hubfs/homepage/story-gallery/betsey-johnson-soho-pop-up.webp?width=1600&height=1022&name=betsey-johnson-soho-pop-up.webp) ## What HotWax Commerce changes for each team. - eCommerce and digital ### Sell what's in every store. Store stock, same-day pickup, and pre-orders on the product page turn more visits into orders. - Supply chain and operations ### Ship from the right place, every time. Routing rules weigh stock, distance, capacity, and cost for every order. - Store operations ### Give stores tools they'll actually use. Pick, pack, count, and receive on screens built for the store floor. - Customer service ### Answer “Where is my order?” in one screen. Status, location, tracking, and returns for every order in one place. - Marketing ### Launch sooner, waste less on ads. Take pre-orders before stock lands and stop promoting what you can't ship. - CIO and CTO ### Add omnichannel without a rebuild. Pre-built integrations for Shopify, NetSuite, POS, and carriers. Live in 3 to 6 weeks. eCommerce and digital Turn every store into stock for your site. **Same-day pickup on the product page.** Shoppers see which nearby store has the item and pick it up today. **Sell only what you can deliver.** Your storefront shows sellable stock after safety stock and thresholds are held back. **Sell before stock lands.** Pre-orders show ship dates from your purchase orders, so you capture demand early. [Explore store pickup](https://www.hotwax.co/solution/buy-online-pick-up-in-store-bopis-software/) Supply chain and operations Fewer splits. Lower shipping costs. **Route by what matters.** Rules check stock depth, distance, store capacity, and order value before each order is assigned. **Test before you change.** Try a new rule on real orders before it goes live. Circuit, our AI assistant, drafts rules from a goal like fewer splits. **Ship at the best rate.** Rate shopping across FedEx, UPS, and shipping aggregators picks the lowest-cost service that still arrives on time. [Explore order routing](https://www.hotwax.co/solution/configurable-order-routing) Store operations Built for the store floor, not the back office. **Pick and pack faster.** Guided picking, packing, and carrier labels for pickup and ship-from-store orders in one place. **Protect store capacity.** Set how many orders each store takes in a day, so no store gets overloaded. **Every associate gets a login.** Pricing is based on order volume, not seats, and receiving and cycle counts run in the same place. [Explore ship from store](https://www.hotwax.co/solution/ship-from-store-software) Customer service Every answer on one screen. **One view of every order.** Status, the location it ships from, and tracking sit together, so agents answer without switching systems. **Fewer cancellations.** When a store can't fill a pickup order, the customer chooses another store instead of losing the order. **Returns, exchanges, and AI help.** Agents create returns and exchanges in HotWax Commerce, and the AI CSR Agent pulls up order and fulfillment details. [Explore the OMS](https://www.hotwax.co/order-management-system) Marketing Sell the launch before the stock arrives. **Open pre-orders early.** Put new products on pre-order and capture demand at full price. **Release orders when stock lands.** Pre-orders move to fulfillment automatically when inventory arrives. **Spend ads where the stock is.** Accurate, sellable inventory keeps campaigns from promoting products you can't fulfill. [Explore pre-orders](https://www.hotwax.co/solution/pre-orders/) CIO and CTO Fits the stack you already run. **Pre-built integrations.** Shopify, NetSuite, leading POS systems, and carriers connect out of the box, so your project starts from working software. **Open APIs and an MCP Server.** Build your own workflows, and connect approved AI assistants to your order and inventory data. **Live in 3 to 6 weeks.** Start with a pilot group of stores and roll out at your own pace. [See all integrations](https://www.hotwax.co/all-integrations/) ## Ecosystem - ![Shopify](https://www.hotwax.co/hs-fs/hubfs/partner-logo/shopify-logo.png?width=100&height=50&name=shopify-logo.png) - ![Shopify Plus](https://www.hotwax.co/hs-fs/hubfs/partner-logo/shopify-plus-logo.png?width=100&height=50&name=shopify-plus-logo.png) - ![BigCommerce](https://www.hotwax.co/hubfs/partner-logo/bigcommerce%20logo.svg) - ![Adobe Commerce](https://www.hotwax.co/hs-fs/hubfs/partner-logo/Adobe%20Commerce%20logo.png?width=100&height=28&name=Adobe%20Commerce%20logo.png) - ![Salesforce](https://www.hotwax.co/hs-fs/hubfs/partner-logo/salesforce-logo.png?width=100&height=55&name=salesforce-logo.png) - ![Amazon](https://www.hotwax.co/hubfs/partner-logo/amazon-logo.svg) - ![TikTok Shop](https://www.hotwax.co/hubfs/partner-logo/TikTok%20logo.svg) - ![Shopify POS](https://www.hotwax.co/hs-fs/hubfs/partner-logo/Shopify%20POS%20logo.png?width=100&height=50&name=Shopify%20POS%20logo.png) - ![Oracle Retail Xstore](https://www.hotwax.co/hs-fs/hubfs/partner-logo/oracle-retail-xstore-logo.png?width=100&height=50&name=oracle-retail-xstore-logo.png) - ![Retail Pro](https://www.hotwax.co/hs-fs/hubfs/partner-logo/retail-pro-logo.png?width=100&height=50&name=retail-pro-logo.png) - ![NetSuite](https://www.hotwax.co/hs-fs/hubfs/partner-logo/netsuite-logo.png?width=100&height=50&name=netsuite-logo.png) - ![Microsoft Dynamics](https://www.hotwax.co/hs-fs/hubfs/partner-logo/microsoft-dynamics-logo.png?width=100&height=50&name=microsoft-dynamics-logo.png) - ![Infor M3](https://www.hotwax.co/hs-fs/hubfs/partner-logo/infor-m3-logo.png?width=100&height=50&name=infor-m3-logo.png) - ![Acumatica](https://www.hotwax.co/hs-fs/hubfs/partner-logo/Acumatica%20ERP%20logo.png?width=100&height=25&name=Acumatica%20ERP%20logo.png) - ![Loop](https://www.hotwax.co/hs-fs/hubfs/partner-logo/Loop%20logo.png?width=100&height=32&name=Loop%20logo.png) - ![Gorgias](https://www.hotwax.co/hs-fs/hubfs/partner-logo/gorgias-logo.png?width=100&height=27&name=gorgias-logo.png) - ![Kustomer](https://www.hotwax.co/hs-fs/hubfs/partner-logo/kustomer-logo-wordmark.png?width=100&height=17&name=kustomer-logo-wordmark.png) - ![Klaviyo](https://www.hotwax.co/hs-fs/hubfs/partner-logo/Klaviyo.png?width=100&height=50&name=Klaviyo.png) - ![AfterShip](https://www.hotwax.co/hubfs/partner-logo/aftership-logo.svg) - ![PayPal](https://www.hotwax.co/hubfs/partner-logo/paypal-logo.svg) - ![Riskified](https://www.hotwax.co/hs-fs/hubfs/partner-logo/riskified-logo.png?width=100&height=50&name=riskified-logo.png) - ![Avalara](https://www.hotwax.co/hs-fs/hubfs/partner-logo/avalara-logo.png?width=100&height=22&name=avalara-logo.png) - ![FedEx](https://www.hotwax.co/hs-fs/hubfs/partner-logo/fedex-logo.png?width=100&height=50&name=fedex-logo.png) - ![UPS](https://www.hotwax.co/hs-fs/hubfs/partner-logo/ups-logo.jpg?width=100&height=50&name=ups-logo.jpg) - ![Purolator](https://www.hotwax.co/hubfs/partner-logo/Purolator%20logo.svg) - ![Shipt](https://www.hotwax.co/hs-fs/hubfs/partner-logo/shipt-logo.jpg?width=100&height=50&name=shipt-logo.jpg) - ![ShipStation](https://www.hotwax.co/hs-fs/hubfs/partner-logo/shipstation-logo.png?width=100&height=50&name=shipstation-logo.png) - ![EasyPost](https://www.hotwax.co/hs-fs/hubfs/partner-logo/Easypost%20logo.png?width=100&height=50&name=Easypost%20logo.png) - ![ShipHawk](https://www.hotwax.co/hs-fs/hubfs/partner-logo/shiphawk-logo.png?width=100&height=50&name=shiphawk-logo.png) - ![Shipsi](https://www.hotwax.co/hs-fs/hubfs/partner-logo/shipsi-logo.png?width=100&height=40&name=shipsi-logo.png) [Pre-built connectors](https://www.hotwax.co/all-integrations/) [Open APIs](https://www.hotwax.co/product/technology/oms-architecture) [MCP Server](https://www.hotwax.co/product/technology/mcp-server) - ### Keep the systems you run Pre-built integrations for Shopify, NetSuite, Microsoft Dynamics, Oracle Xstore, FedEx, UPS, and more. Need one we don’t have yet? New connectors are quick to build on our open APIs. - ### Live in 3 to 6 weeks Our implementation team has done this many times, with proven rollout plans and pre-built integrations. - ### Open APIs and an MCP Server Build your own workflows, and connect approved AI assistants to your order and inventory data. - ### Real-time inventory everywhere Stock updates flow between Shopify, your ERP, and your stores in real time. - ### Many brands and countries, one OMS Run several brands, countries, and Shopify sites from one platform, like ADOC across five countries. - ### Change rules without code Operations teams set routing and inventory rules themselves, or by chat with Circuit. ## Latest insights ### Pressroom [![HotWax Commerce Agentic AI Suite shown on tablet screens, press release banner](https://www.hotwax.co/hs-fs/hubfs/pressroom/hotwax-agentic-ai-suite.jpeg?width=480&height=249&name=hotwax-agentic-ai-suite.jpeg) HotWax Commerce Launches Agentic AI Suite for Omnichannel Retailers](https://www.hotwax.co/pressroom/hotwax-commerce-launches-agentic-ai-suite-for-omnichannel-retailers) [![Steve Madden U.S. store selects HotWax Commerce and Shopify for omnichannel initiatives](https://www.hotwax.co/hs-fs/hubfs/pressroom/steve-madden-usa-selects-hotwax-commerce.jpeg?width=480&height=252&name=steve-madden-usa-selects-hotwax-commerce.jpeg) Steve Madden U.S. launches omnichannel initiatives with HotWax Commerce](https://www.hotwax.co/pressroom/steve-madden-u.s.-launches-omnichannel-initiatives-with-hotwax-commerce) [![Dolce Vita store selects HotWax Commerce and Shopify, press release banner](https://www.hotwax.co/hs-fs/hubfs/pressroom/dolce-vita-us-selects-hotwax-commerce.jpeg?width=480&height=252&name=dolce-vita-us-selects-hotwax-commerce.jpeg) Dolce Vita launches omnichannel fulfillment initiatives with HotWax Commerce](https://www.hotwax.co/pressroom/dolce-vita-launches-omnichannel-fulfillment-initiatives-with-hotwax-commerce-1) [Pressroom](https://www.hotwax.co/pressroom) ### Blog [![A legacy vintage computer setup next to a modern desktop setup, representing a retailer's transition from legacy OMS to modern OMS like HotWax.](https://www.hotwax.co/hs-fs/hubfs/blogs/why-do-retailers-struggle-with-legacy-order-management-systems/why-do-retailers-struggle-with-legacy-order-management-systems-banner.png?width=480&height=249&name=why-do-retailers-struggle-with-legacy-order-management-systems-banner.png) Why Do Retailers Struggle With Legacy Order Management Systems?](https://www.hotwax.co/blog/why-do-retailers-struggle-with-legacy-order-management-systems) [![Balance scale in equilibrium, for testing order routing rules before they touch live orders](https://www.hotwax.co/hs-fs/hubfs/blogs/how-to-test-order-routing-rules-without-risking-live-orders/How%20to%20Test%20Order%20Routing%20Rules%20Without%20Risking%20Live%20Orders%20banner.png?width=480&height=249&name=How%20to%20Test%20Order%20Routing%20Rules%20Without%20Risking%20Live%20Orders%20banner.png) How to Test Order Routing Rules Without Risking Live Orders](https://www.hotwax.co/blog/how-to-test-order-routing-rules-without-risking-live-orders) [![Store associate handing a shopping bag to a smiling customer collecting her BOPIS order at the counter](https://www.hotwax.co/hs-fs/hubfs/blogs/what-is-bopis/What%20is%20BOPIS%20banner%20image.jpg?width=480&height=249&name=What%20is%20BOPIS%20banner%20image.jpg) What is BOPIS? How Buy Online Pick Up in Store Works for Retailers](https://www.hotwax.co/blog/what-is-bopis) [Blog](https://www.hotwax.co/blog) ## Start your Omnichannel Transformation [Book a demo](https://www.hotwax.co/connect) [![HotWax Commerce](https://www.hotwax.co/hubfs/Hotwax-2021/HotWax_February2020/Images%20Icons,%20Apparel%20background,%20Hexagon/logo-hotwax-dark.svg)](https://www.hotwax.co/) ### Connect ### Headquarters 175 S Main St Suite 1310, Salt Lake City, UT 84111 - Product - [Omnichannel Order Management](https://www.hotwax.co/product/omnichannel-order-management-system/) - [FAQ](https://www.hotwax.co/frequently-asked-questions) - [Product Updates](https://www.hotwax.co/product-update) - [Documentation](https://www.hotwax.co/hotwax-commerce-documentation) - Use cases - [Buy Online Pick-Up In Store](https://www.hotwax.co/solution/buy-online-pick-up-in-store-bopis-software/) - [Configurable Order Routing](https://www.hotwax.co/solution/configurable-order-routing) - [Ship From Store](https://www.hotwax.co/solution/ship-from-store-software) - [Unified Inventory](https://www.hotwax.co/solution/unified-inventory/) - [Pre-Orders](https://www.hotwax.co/solution/pre-orders/) - [Buy Online Return In Store](https://www.hotwax.co/solution/buy-online-return-in-store-boris-software) - [Store Inventory Management](https://www.hotwax.co/solution/store-inventory-management) - Solutions - [Omnichannel OMS for Shopify](https://www.hotwax.co/product/omnichannel-order-management-system-for-shopify/) - [Omnichannel Retail Sales Audit](https://www.hotwax.co/product/omnichannel-retail-sales-audit-oresa/) © 2026 HotWax Commerce ```json { "@context" : "https://schema.org/", "@type" : "WebSite", "name" : "HotWax Commerce", "url" : "https://www.hotwax.co" } ``` ```json { "@context" : "https://schema.org", "@id" : "https://www.hotwax.co/#organization", "@type" : "Organization", "logo" : { "@type" : "ImageObject", "height" : 609, "url" : "https://www.hotwax.co/hubfs/hotwax-logo.png", "width" : 1924 }, "name" : "HotWax Commerce", "sameAs" : [ "https://www.linkedin.com/company/hotwaxcommerce-omnichannel-order-management-solution/", "https://www.crunchbase.com/organization/hotwax-commerce", "https://www.youtube.com/@hotwaxcommerce", "https://x.com/hotwaxcommerce", "https://www.facebook.com/HotWaxCommerce/" ], "url" : "https://www.hotwax.co" } ```