Sell anywhere, fulfill from anywhere, accept returns anywhere.
HotWax Commerce assures a high return on investment and seamless rollout so you can start enjoying the benefits of a cutting-edge DOM as soon as possible. Our benefits include:
Rapid implementation in 8 weeks
The API-first architecture enables seamless integration with POS, ERP, WMS, and eCommerce
Ready integration with XStore POS, Manhattan WMS, Shopify Plus, and Magento
Cloud-native, enterprise-grade, and scalable technology
High Return on Investment
Omnichannel shopping is here to stay, with a reported 60-70% of customers researching and purchasing across in-store and online channels. As the modern shopping experience continues to evolve, leading retailers need the appropriate software systems to ensure a smooth customer experience, no matter where and how shoppers interact with their brand. And a critical component of this tech stack? An omnichannel order management system (OMS).
Amid booming online sales, there's an inevitable downside: more merchandise will be returned. Today, the average eCommerce return rate is 18.1%. Retailers understand firsthand the cost of returns in time and resources: returned items must be processed, inspected, and restocked before they can be purchased again. A survey from Pitney Bowes found that online returns cost retailers on average 21% of original order value, with several brands reporting ratios substantially higher.
Today’s customers aren’t satisfied with standard delivery. Modern customers are demanding more options, including BOPIS and same-day delivery via Ship From Store. Omnichannel retailing is becoming increasingly popular, and key initiatives like Ship From Store not only provide faster delivery but also enrich the customer experience. In the midst of tumultuous times like the COVID-19 pandemic, Ship From Store helps retailers meet customer needs and improve inventory movement across channels.
This episode’s special guest, Matthew Lafone, President of The Athlete's Foot, shares key insights and tips on how retail brands can best navigate changing consumer behavior and approach sustainability in retail today.
This episode’s special guest, Louise du Toit, President at Ganni, tackles the subject of sustainability in retail and discusses how brands can best minimize their impact on the environment.
This episode’s special guest, Filipp Labkovskiy, Head of eCommerce at ECCO Shoes Russia, offers expert tips and meaningful insight into the role of business analytics in creating successful omnichannel strategies.
