--- title: HotWax Commerce | Omnichannel Order Management for Retailers description: HotWax Commerce omnichannel order management helps retailers sell more inventory with Buy Online Pick-Up In Store, Ship From Store, and Pre-Orders. image: https://www.hotwax.co/hubfs/homepage/HotWax%20Commerce%20homepage..jpg --- [![HotWax Commerce](https://www.hotwax.co/hs-fs/hubfs/hotwax-logo.png?width=200&height=63&name=hotwax-logo.png)](https://www.hotwax.co/) [![HotWax Commerce](https://www.hotwax.co/hs-fs/hubfs/Common%20assets/Logos/HotWax/HWCLogoDarkMode.png?width=200&height=63&name=HWCLogoDarkMode.png)](https://www.hotwax.co/) ☰ - Product - Overview - [Order Management System](https://www.hotwax.co/product/omnichannel-order-management-system/) - [Store Inventory Management](https://www.hotwax.co/solution/store-inventory-management) - [Omnichannel Suite](https://www.hotwax.co/product/omnichannel-order-management-system-for-shopify/) - [OMS Architecture](https://www.hotwax.co/product/technology/oms-architecture) - [MCP Server](https://www.hotwax.co/product/technology/mcp-server) - [AI Powered Order Routing](https://www.hotwax.co/product/technology/ai-powered-order-routing) - [FAQ](https://www.hotwax.co/frequently-asked-questions) - [Product Updates](https://www.hotwax.co/product-updates) - [Knowledge Base](https://www.hotwax.co/hotwax-commerce-documentation) - Integrations - [Shopify](https://www.hotwax.co/shopify-order-management-integration) - [NetSuite](https://www.hotwax.co/hotwax-netsuite-integration) - [All Integrations](https://www.hotwax.co/all-integrations/) - Use Cases - By Business Benefits - [Prevent Overselling](https://www.hotwax.co/use-cases/prevent-overselling) - [Unified Inventory](https://www.hotwax.co/solution/unified-inventory/) - [Order Routing](https://www.hotwax.co/solution/configurable-order-routing) - [Ship From Store](https://www.hotwax.co/solution/ship-from-store-software) - [Buy Online Pick-Up In Store](https://www.hotwax.co/solution/buy-online-pick-up-in-store-bopis-software/) - [Pre-Orders](https://www.hotwax.co/solution/pre-orders/) - [Inventory Transfers](https://www.hotwax.co/inventory-transfers) - [Cycle Counts](https://www.hotwax.co/cycle-count) - [Return In Store](https://www.hotwax.co/solution/buy-online-return-in-store-boris-software) - [Retail Sales Audit](https://www.hotwax.co/product/omnichannel-retail-sales-audit-oresa/) - By Business Model - [Footwear](https://www.hotwax.co/industries/footwear) - [Jewelry](https://www.hotwax.co/industries/jewelry) - [Fashion & Apparel](https://www.hotwax.co/industries/apparel-and-fashion) - [Beauty](https://www.hotwax.co/industries/beauty-and-personal-care) - [Travel](https://www.hotwax.co/industries/travel-and-bags) - Resources - [Blog](https://www.hotwax.co/blog) - [Podcast](https://www.hotwax.co/podcast) - [Whitepaper](https://www.hotwax.co/whitepaper) - [Luxury Order Management](https://www.hotwax.co/order-management-system-for-luxury-brands) - [Comparing Order Management Capabilities B/W Shopify and HotWax](https://www.hotwax.co/comparing-order-management-capabilities-between-shopify-and-hotwax) - [How To Do By Online Pick-Up In Store Right](https://www.hotwax.co/how-to-do-buy-online-pick-up-in-store-right) - [Solution Briefs](https://www.hotwax.co/solution-briefs) - [Demo Videos](https://www.hotwax.co/demo-videos/) - [Sample BI Reports](https://www.hotwax.co/business-intelligence-bi-reports) - Company - [Our Story](https://www.hotwax.co/about-us/our-story/) - [Team](https://www.hotwax.co/about-us/) - [Partners](https://www.hotwax.co/become-a-partner) - [Customers](https://www.hotwax.co/customers) - [Pressroom](https://www.hotwax.co/hotwax-commerce-pressroom) - [Social Impact](https://www.hotwax.co/social-impact-hotwax-commerce) - [Events](https://www.hotwax.co/events-and-conferences) - [Security](https://www.hotwax.co/privacy-and-security) [Book a demo](https://cta-na2.hubspot.com/web-interactives/public/v1/track/click?encryptedPayload=AVxigLISXXGkcOtRysPKfjcriLyodY4rudkc50veKlKDe8q2B1%2FRWGeLxDhbY%2BkohRU8XspED5h92umpu7OkRZM1bllkBJKAFAlbNGEnCRAQX7O752HQT17G9v%2FBCweH%2FXvHlZ5%2FUC0MRPtKYCn5XoGb8TpxbLxvKbLalLOZcHeqoaHicFtr15mZOUkn2Y06IxHVsa5b0g%3D%3D&portalId=6357099) ## Sell More. Deliver Fast. Spend Less. # AI-driven omnichannel order management   **Connect inventory from all systems to digital channels faster.**   **Advanced order routing to stores and warehouses.**  **Offer store pick-up & same day delivery.** ![HotWax Commerce omnichannel order management on phone and tablet, linking online orders, store inventory, and fulfillment](https://www.hotwax.co/hs-fs/hubfs/homepage/hotwax-omnichannel-order-management-system.png?width=1200&height=561&name=hotwax-omnichannel-order-management-system.png) [Book a demo](https://www.hotwax.co/connect) ## LEADING RETAIL BRANDS THAT TRUST HOTWAX COMMERCE ![Ashley Stewart logo](https://www.hotwax.co/hs-fs/hubfs/Client%20logos/ashley-stewart-logo.png?width=480&height=107&name=ashley-stewart-logo.png) ![Steve Madden logo](https://www.hotwax.co/hs-fs/hubfs/Client%20logos/steve-madden-logo.png?width=480&height=107&name=steve-madden-logo.png) ![ADOC logo](https://www.hotwax.co/hs-fs/hubfs/Client%20logos/adoc-logo.png?width=480&height=126&name=adoc-logo.png) ![Gorjana logo](https://www.hotwax.co/hs-fs/hubfs/Client%20logos/gorjana-logo.png?width=480&height=107&name=gorjana-logo.png) ![Mephisto logo](https://www.hotwax.co/hs-fs/hubfs/Client%20logos/mephisto-logo.png?width=480&height=107&name=mephisto-logo.png) ![Dolce Vita logo](https://www.hotwax.co/hs-fs/hubfs/Client%20logos/dolce-vita-logo.png?width=480&height=107&name=dolce-vita-logo.png) ![Betsey Johnson logo](https://www.hotwax.co/hs-fs/hubfs/Client%20logos/betsey-johnson-logo.png?width=480&height=107&name=betsey-johnson-logo.png) ![ATM Anthony Thomas Melillo logo](https://www.hotwax.co/hs-fs/hubfs/Client%20logos/atm-anthony-thomas-melillo-logo.png?width=480&height=124&name=atm-anthony-thomas-melillo-logo.png) ![Kurt Geiger logo](https://www.hotwax.co/hs-fs/hubfs/Client%20logos/kurt-geiger-logo.png?width=480&height=37&name=kurt-geiger-logo.png) ![KREWE logo](https://www.hotwax.co/hs-fs/hubfs/Client%20logos/krewe-logo.png?width=480&height=127&name=krewe-logo.png) ![Original Penguin logo](https://www.hotwax.co/hs-fs/hubfs/Client%20logos/original-penguin-logo.png?width=480&height=127&name=original-penguin-logo.png) ![Perry Ellis logo](https://www.hotwax.co/hs-fs/hubfs/Client%20logos/perry-ellis-logo.png?width=480&height=107&name=perry-ellis-logo.png) ![Cubavera logo](https://www.hotwax.co/hs-fs/hubfs/Client%20logos/cubavera-logo.png?width=480&height=107&name=cubavera-logo.png) ![Cariuma logo](https://www.hotwax.co/hs-fs/hubfs/Client%20logos/cariuma-logo.png?width=480&height=178&name=cariuma-logo.png) ![New Era Cap logo](https://www.hotwax.co/hs-fs/hubfs/Customers%20Page/new-era-cap-logo.png?width=480&height=143&name=new-era-cap-logo.png) ![ThirdLove logo](https://www.hotwax.co/hs-fs/hubfs/Customers%20Page/thirdlove-logo.png?width=480&height=143&name=thirdlove-logo.png) ![E-bikeshop logo](https://www.hotwax.co/hs-fs/hubfs/Customers%20Page/e-bikeshop-logo.png?width=480&height=143&name=e-bikeshop-logo.png) ## Shoptalk Fall 2026 Meet our team at the event to discuss order and inventory management strategies while exploring the future of omnichannel retail. [Meet at Shoptalk](https://www.hotwax.co/join-hotwax-commerce-at-shoptalk-fall-2026) ## Sell anywhere. Fulfill from everywhere. [Explore the order management system](https://www.hotwax.co/order-management-system) - ### Unified inventory Every store, every warehouse, every shipment on its way. One live count, so each channel only sells what you've really got. [Explore unified inventory](https://www.hotwax.co/solution/unified-inventory/) Stores Warehouses Distribution In transit Purchase orders Returns Adding all stockOne unified viewSellable online − Safety stock − Threshold − Waiting orders Arriving · pre-orders StoresWarehousesDistributionIn transitPurchase ordersReturns Adding all stockOne unified viewSellable online − Safety stock− Threshold− Waiting ordersArriving · pre-orders - ### Order routing Every order is fulfilled from the best location. Rules check stock depth, capacity, and order value. Circuit, our AI assistant, helps tune them to goals like fewer splits. [Explore order routing](https://www.hotwax.co/solution/configurable-order-routing) Fewer splits, warehouses first 1Warehouses 2Tier 1 stores 3Tier 2 stores 4Split only over $100Else, Unfillable Parking Times SquareFull for today BrooklynWhole order, 1 box Fewer splits, warehouses first 1Warehouses 2Tier 1 stores 3Tier 2 stores 4Split only over $100Else, Unfillable Parking Times SquareFull for today BrooklynWhole order, 1 box - ### Ship from store Your stores just became fulfillment centers. Orders get picked, packed, and labeled at the cheapest on-time rate, right from a simple store app. [Explore ship from store](https://www.hotwax.co/ship-from-store) #HW-30168 · Standard 2-day PickingPicklist PackingBox A LabelRate shopped ShippedOn its way PICKLISTClassic TeeM · WhiteTrail JacketL · Navy BOX A Classic Tee Trail Jacket FEDEX 2Day AirHigher cost GroundOn time, lowest cost TRACKINGFedEx Ground7712 3456 8901 Customernotified #HW-30168 · Standard 2-day Picking Classic Tee, Trail Jacket Packing Both items in Box A Label FedEx Ground, on time Shipped Customer notified - ### Buy online pick up in store Show shoppers their favorite item is waiting nearby. Your team gets pinged, packs it up, and the shopper hears the second it's ready. [Explore store pickup](https://www.hotwax.co/solution/buy-online-pick-up-in-store-bopis-software/) Pick up today Classic Tee · M · White Times Square2.0 mi W 44th St, New York, NY Open until 9 PMIn stock PICK UP HERE Broadway4.4 mi Broadway, New York, NY Open until 8 PMLow stock PICK UP HERE 2:45 Saturday, October 18 Order placed2m ago Pick up at Times Square Ready for pickupnow Your Classic Tee is waiting at Times Square. HotWax Commerce BOPISnow New BOPIS Order Times Square has a new pickup order Times Square OPEN PACKED COMPLETED Chris Ng#HW-30139 12 min ago Trail Jacket · L · Navy Ashley Carter#HW-30145#HW-30145 · Picked by Nina Just now Classic TeeSize M · White READY FOR PICKUPREJECT HANDOVER Picked up Pick up today Times Square In stock · 2.0 mi PICK UP HERE Ready for pickupnow Your order is ready at Times Square. New BOPIS Ordernow Times Square has a new pickup order OPEN PACKED COMPLETED No new orders Ashley Carter#HW-30145 · Classic Tee, M#HW-30145 · Picked by Nina Just now READY FOR PICKUPREJECT HANDOVER Picked up - ### Store inventory Receiving and cycle counts in apps designed for stores, not a clunky ERP screen. What's on the shelf is what you sell online. [Explore store inventory](https://www.hotwax.co/solution/store-inventory-management) TO10291Transfer Order: Weekly ReplenishmentItem count: 3 · From NJ warehouseFinish receiving the 3 open itemsto complete this transfer orderScan itemsSCANClassic TeeM · WhiteRECEIVE ALL1010 received · 10 shippedTrail JacketL · NavyRECEIVE ALL66 received · 6 shippedPullover HoodieXS · BlackRECEIVE ALL44 received · 5 shippedUnder received 1RECEIVE AND COMPLETEReceived SKUScan a barcodeSCANNER READYPullover Hoodiejust nowTrail Jacketjust nowClassic Teejust nowHARD COUNTWeekly countBackstock · Times SquareEDITDISCARDSUBMITSubmittedCURRENTPRODUCTClassicTeeUnits10TrailJacketUnits6PulloverHoodieUnits3PRODUCTSCOUNTED0123UNITSCOUNTED0101619UNCOUNTEDUNDIRECTED (0)UNMATCHED (0)COUNTEDClassic Tee10Trail Jacket6Pullover Hoodie3 HEAD OFFICE · REVIEW COUNTWeekly countTimes Square Review progress3 items to reviewOVERALL VARIANCE−1 unit Select all Classic TeeM · White10/10counted/systemic0variance ACCEPTREJECT Accepted Trail JacketL · Navy6/6counted/systemic0variance ACCEPTREJECT Accepted Pullover HoodieXS · Black3/4counted/systemic−1variance ACCEPTREJECT Accepted ACCEPTREJECT CLOSE All 3 accepted On hand updated, synced online TO10291Weekly ReplenishmentItem count: 3 · From NJ warehouseScan itemsSCANClassic TeeM · White1010 of 10Trail JacketL · Navy66 of 6Pullover HoodieXS · Black44 of 5Under received 1Received HARD COUNTWeekly countBackstock · Times SquareScan a barcodeSCANNER READYPRODUCTSCOUNTED0123UNITSCOUNTED0101619Pullover Hoodiejust now3Trail Jacketjust now6Classic Teejust now10SUBMITSubmitted HEAD OFFICE · REVIEW COUNTWeekly countTimes Square OVERALL VARIANCE−1 unit Select all Classic Tee10/10 counted/systemic0 ACCEPTREJECT Accepted Trail Jacket6/6 counted/systemic0 ACCEPTREJECT Accepted Pullover Hoodie3/4 counted/systemic−1 ACCEPTREJECT Accepted ACCEPTREJECT CLOSE All 3 accepted On hand updated, synced online - ### Returns in store Bought online, returned at any store. It's back on sale right away, and the refund lands in your ERP. [Explore returns in store](https://www.hotwax.co/solution/buy-online-return-in-store-boris-software) Search returns#HW-30152RETURN DETAILSOrder #HW-30152Sam Rivera · Bought onlineApprovedReceivedScan itemsSCANClassic TeeM · White · Qty 1RECEIVE ALL0 returned1 returnedTrail JacketL · Navy · Qty 1RECEIVE ALL0 returned1 returnedReceived at Times Square Return #HW-30152Received RestockedAt Times Square, right away Sellable online+2 units, synced to Shopify Refund issuedSynced to NetSuite Search returns#HW-30152RETURN DETAILSOrder #HW-30152Sam Rivera · Bought onlineApprovedReceivedScan itemsSCANClassic TeeM · White · Qty 1RECEIVE ALL0 returned1 returnedTrail JacketL · Navy · Qty 1RECEIVE ALL0 returned1 returnedReceived at Times Square Return #HW-30152Received RestockedAt Times Square, right away Sellable online+2 units, synced to Shopify Refund issuedSynced to NetSuite ## Pre-built integrations & APIs HotWax Commerce's pre-built integrations with various ERP, POS, Shipping Gateways, and eCommerce platforms reduces time to launch & cost of implementation of your omnichannel retailing initiatives.  Take a look at our [pre-built integrations](https://www.hotwax.co/all-integrations/) to learn more. Utilize HotWax Commerce open APIs to create custom workflows and connect to apps beyond our list of integrations. Take a look at our detailed [APIs documentation](https://docs.hotwax.co/documents/integrate-with-hotwax/hotwax-commerce-api-and-data-feeds/initial-api-authentication)to learn more. ![HotWax suite of pre-built integrations](https://www.hotwax.co/hs-fs/hubfs/homepage/hotWax-integrations.png?width=550&height=550&name=hotWax-integrations.png) ![HotWax suite of pre-built integrations](https://www.hotwax.co/hs-fs/hubfs/homepage/hotWax-integrations.png?width=500&height=500&name=hotWax-integrations.png) ## Why leading retail brands chose us ## ![ADOC logo](https://www.hotwax.co/hs-fs/hubfs/client-logos/adoc-logo.png?width=200&height=52&name=adoc-logo.png) "The **ability to connect our vast store network across five countries** to each of our Shopify sites with HotWax Commerce and their unique focus on Shopify merchants like us makes them the right choice for our company," said Elizabeth Phillips, ADOC's Digital Experience and Customer Support Manager. [Read the Press Release](https://www.hotwax.co/pressroom/adoc-chooses-hotwax-commerce-as-its-omnichannel-order-management-solution-for-shopify) **System Integrations** **![ADOC system integrations with HotWax Commerce, including Shopify and Klaviyo](https://www.hotwax.co/hs-fs/hubfs/common-assets/shared-images/adoc-integrations.png?width=346&height=49&name=adoc-integrations.png)** ![Elizabeth Phillips, Digital Experience and Customer Support Manager at ADOC](https://www.hotwax.co/hs-fs/hubfs/common-assets/shared-images/elizabeth-phillips-adoc.png?width=40&height=40&name=elizabeth-phillips-adoc.png) ###### Elizabeth Phillips ###### Digital Experience and Customer Support Manager ![KREWE logo](https://www.hotwax.co/hs-fs/hubfs/client-logos/krewe-logo.png?width=211&height=56&name=krewe-logo.png) “We wanted a platform that **offers powerful order and inventory management, while being simple to use,** ensuring we provide the best shopping experience to our customers. HotWax Commerce’s app suite will help us do that” said Amber Jessie, KREWE’s Retail Operations Manager. “HotWax Commerce has **a robust out of the box integration with NetSuite and Shopify** for order management and store inventory management, and that makes them an easy choice for us" said Jeff Jones, KREWE's Director of Information Technology. [Read the Press Release](https://www.hotwax.co/pressroom/krewe-chooses-hotwax-commerce-as-its-omnichannel-order-management-solution-for-shopify) **System Integrations** **![KREWE system integrations with HotWax Commerce: Shopify and NetSuite](https://www.hotwax.co/hs-fs/hubfs/common-assets/shared-images/krewe-integrations.png?width=102&height=51&name=krewe-integrations.png)** ![Jeff Jones, Director of Information Technology at KREWE](https://www.hotwax.co/hs-fs/hubfs/common-assets/shared-images/jeff-profile-image.png?width=40&height=40&name=jeff-profile-image.png) ###### Jeff Jones ###### Director of Information Technology #### ![Perry Ellis logo](https://www.hotwax.co/hs-fs/hubfs/client-logos/perry-ellis-logo.png?width=257&height=57&name=perry-ellis-logo.png) "We decided to go with HotWax Commerce after assessing various solutions. On top of the**company’s proven track record of working with Shopify retailers,** the solutions can be implemented at a pace that aligns with the unique needs of our brands.” said Raymond Conesa, VP of Ecommerce Operations, Perry Ellis International. [Read the Press Release](https://www.hotwax.co/pressroom/perry-ellis-international-deploys-hotwax-commerce-omnichannel-order-management-solution-for-shopify) **System Integrations** **![Perry Ellis system integrations with HotWax Commerce: Shopify, Shipt, and Listrak](https://www.hotwax.co/hs-fs/hubfs/common-assets/shared-images/perry-ellis-integrations.png?width=144&height=50&name=perry-ellis-integrations.png)** ![Raymond Conesa, VP of Ecommerce Operations at Perry Ellis International](https://www.hotwax.co/hs-fs/hubfs/common-assets/shared-images/raymond-conesa-perry-ellis.png?width=40&height=40&name=raymond-conesa-perry-ellis.png) ###### Raymond Conesa ###### VP of eCommerce Operations #### ![Steve Madden logo](https://www.hotwax.co/hs-fs/hubfs/client-logos/steve-madden-logo.png?width=207&height=46&name=steve-madden-logo.png) The growth and **success experienced by Steve Madden and its affiliated brands while using HotWax Commerce have been truly remarkable.** This enduring partnership is a testament to the mutual dedication and commitment to delivering exceptional customer experiences. Anil Patel emphasized, "I am delighted that Steve Madden and its affiliated brands continue to leverage HotWax Commerce. Our shared vision for innovation and customer satisfaction forms the foundation of our enduring collaboration." [Read the Press Release](https://www.hotwax.co/pressroom/hotwax-commerce-celebrates-one-year-with-steve-madden) **System Integrations** **![Steve Madden system integrations with HotWax Commerce: Shopify, Xstore, PredictSpring, and Infor](https://www.hotwax.co/hs-fs/hubfs/common-assets/shared-images/steve-madden-integrations.png?width=196&height=49&name=steve-madden-integrations.png)** ![Anil Patel, CEO of HotWax Commerce, on choosing an order management system](https://www.hotwax.co/hs-fs/hubfs/common-assets/shared-images/anil-patel-ceo-hotwax-commerce.png?width=40&height=40&name=anil-patel-ceo-hotwax-commerce.png) ###### Anil Patel ###### CEO HotWax Commerce ## HotWax Commerce is for everyone Head of Supply Chain/ Ops Head of eCommerce/ Digital CIO/ CTO CMO Head of Customer Service Head of Store Ops **Increase your fill rate** Real-time inventory synchronization ensures orders are fulfilled on time, every time. **Reduce delivery costs** Ship from stores or warehouses nearest to the customer’s shipping address to reduce delivery costs and carbon footprint. **Increase profit margins** Leverage rate shopping to fulfill orders from the most economical shipping method while meeting the expected delivery time. **Increase conversions** Provide same day pickup, same day/next day delivery options along with accurate promise dates right on the PDP. **Increase sales** Expand to new digital channels and sell more by selling earlier with pre-orders. **Improve your customer experience** Display accurate stock levels to reduce the risk of overselling or underselling and prevent customer disappointment. **Integrate faster** Pre-built integrations with various ERP, POS, Shipping Gateways, and eCommerce platforms reduces time to launch & cost of implementation of your omnichannel retailing initiatives.  **Accelerate innovation** Open APIs lets you create custom workflows and connect to apps beyond our list of integrations. **Seamless onboarding** The comprehensive training and ongoing support lets teams embrace the new system as a trusted partner in growth. **Faster go-to-market** Accelerate the launch of new products with pre-orders and capitalize on market opportunities quickly while staying ahead of the competition. **Increase your NPS** Prevent canceled pickup orders and customer disappointment by real time inventory synchronization. **Improve return on ad spend** Integrate up-to-date inventory data into your ad platform to cut down on unnecessary ad spending for products that are unavailable. **Resolve customer queries quickly** Single view of orders lets support teams quickly resolve customer queries, such as when their order will ship, its status, location, & tracking details. **Reduce order cancellations requests** Accurate inventory records prevent order cancellations and lets your support team engage in more meaningful interactions. **Increase store traffic** Show customers real-time in-store availability for products and provide the same day pickup options that increase store visits and revenue. **Reduce picking and packing time** Transform order fulfillment with efficient picking routes, and integrated shipping solutions. Manage BOPIS and Ship-from-Store operations seamlessly, keeping customers happy and orders flowing like magic. **Manage store’s fulfillment capacity** Easily set max order capacity and control how many orders are sent to each store to prevent bottlenecks and customer disappointment. ## Latest insights ### Pressroom [![HotWax Commerce Agentic AI Suite shown on tablet screens, press release banner](https://www.hotwax.co/hs-fs/hubfs/pressroom/hotwax-agentic-ai-suite.jpeg?width=480&height=249&name=hotwax-agentic-ai-suite.jpeg) HotWax Commerce Launches Agentic AI Suite for Omnichannel Retailers](https://www.hotwax.co/pressroom/hotwax-commerce-launches-agentic-ai-suite-for-omnichannel-retailers) [![Steve Madden U.S. store selects HotWax Commerce and Shopify for omnichannel initiatives](https://www.hotwax.co/hs-fs/hubfs/pressroom/steve-madden-usa-selects-hotwax-commerce.jpeg?width=480&height=252&name=steve-madden-usa-selects-hotwax-commerce.jpeg) Steve Madden U.S. launches omnichannel initiatives with HotWax Commerce](https://www.hotwax.co/pressroom/steve-madden-u.s.-launches-omnichannel-initiatives-with-hotwax-commerce) [![Dolce Vita store selects HotWax Commerce and Shopify, press release banner](https://www.hotwax.co/hs-fs/hubfs/pressroom/dolce-vita-us-selects-hotwax-commerce.jpeg?width=480&height=252&name=dolce-vita-us-selects-hotwax-commerce.jpeg) Dolce Vita launches omnichannel fulfillment initiatives with HotWax Commerce](https://www.hotwax.co/pressroom/dolce-vita-launches-omnichannel-fulfillment-initiatives-with-hotwax-commerce-1) [Pressroom](https://www.hotwax.co/pressroom) ### Blog [![A legacy vintage computer setup next to a modern desktop setup, representing a retailer's transition from legacy OMS to modern OMS like HotWax.](https://www.hotwax.co/hs-fs/hubfs/blogs/why-do-retailers-struggle-with-legacy-order-management-systems/why-do-retailers-struggle-with-legacy-order-management-systems-banner.png?width=480&height=249&name=why-do-retailers-struggle-with-legacy-order-management-systems-banner.png) Why Do Retailers Struggle With Legacy Order Management Systems?](https://www.hotwax.co/blog/why-do-retailers-struggle-with-legacy-order-management-systems) [![Balance scale in equilibrium, for testing order routing rules before they touch live orders](https://www.hotwax.co/hs-fs/hubfs/blogs/how-to-test-order-routing-rules-without-risking-live-orders/How%20to%20Test%20Order%20Routing%20Rules%20Without%20Risking%20Live%20Orders%20banner.png?width=480&height=249&name=How%20to%20Test%20Order%20Routing%20Rules%20Without%20Risking%20Live%20Orders%20banner.png) How to Test Order Routing Rules Without Risking Live Orders](https://www.hotwax.co/blog/how-to-test-order-routing-rules-without-risking-live-orders) [![Store associate handing a shopping bag to a smiling customer collecting her BOPIS order at the counter](https://www.hotwax.co/hs-fs/hubfs/blogs/what-is-bopis/What%20is%20BOPIS%20banner%20image.jpg?width=480&height=249&name=What%20is%20BOPIS%20banner%20image.jpg) What is BOPIS? How Buy Online Pick Up in Store Works for Retailers](https://www.hotwax.co/blog/what-is-bopis) [Blog](https://www.hotwax.co/blog) ## Start your Omnichannel Transformation [Book a demo](https://www.hotwax.co/connect) [![HotWax Commerce](https://www.hotwax.co/hubfs/Hotwax-2021/HotWax_February2020/Images%20Icons,%20Apparel%20background,%20Hexagon/logo-hotwax-dark.svg)](https://www.hotwax.co/) ### Connect ### Headquarters 175 S Main St Suite 1310, Salt Lake City, UT 84111 - Product - [Omnichannel Order Management](https://www.hotwax.co/product/omnichannel-order-management-system/) - [FAQ](https://www.hotwax.co/frequently-asked-questions) - [Product Updates](https://www.hotwax.co/product-update) - [Documentation](https://www.hotwax.co/hotwax-commerce-documentation) - Use cases - [Buy Online Pick-Up In Store](https://www.hotwax.co/solution/buy-online-pick-up-in-store-bopis-software/) - [Configurable Order Routing](https://www.hotwax.co/solution/configurable-order-routing) - [Ship From Store](https://www.hotwax.co/solution/ship-from-store-software) - [Unified Inventory](https://www.hotwax.co/solution/unified-inventory/) - [Pre-Orders](https://www.hotwax.co/solution/pre-orders/) - [Buy Online Return In Store](https://www.hotwax.co/solution/buy-online-return-in-store-boris-software) - [Store Inventory Management](https://www.hotwax.co/solution/store-inventory-management) - Solutions - [Omnichannel OMS for Shopify](https://www.hotwax.co/product/omnichannel-order-management-system-for-shopify/) - [Omnichannel Retail Sales Audit](https://www.hotwax.co/product/omnichannel-retail-sales-audit-oresa/) © 2026 HotWax Commerce ```json { "@context" : "https://schema.org/", "@type" : "WebSite", "name" : "HotWax Commerce", "url" : "https://www.hotwax.co" } ``` ```json { "@context" : "https://schema.org", "@id" : "https://www.hotwax.co/#organization", "@type" : "Organization", "logo" : { "@type" : "ImageObject", "height" : 609, "url" : "https://www.hotwax.co/hubfs/hotwax-logo.png", "width" : 1924 }, "name" : "HotWax Commerce", "sameAs" : [ "https://www.linkedin.com/company/hotwaxcommerce-omnichannel-order-management-solution/", "https://www.crunchbase.com/organization/hotwax-commerce", "https://www.youtube.com/@hotwaxcommerce", "https://x.com/hotwaxcommerce", "https://www.facebook.com/HotWaxCommerce/" ], "url" : "https://www.hotwax.co" } ```