Omnichannel Order Management

Order and inventory management are at the heart of omnichannel retailing. HotWax Commerce Omnichannel Order Management System (OMS) provides retailers with a unified inventory view across locations, real-time inventory synchronization across channels, and efficient online order fulfillment.

Omnichannel Order Management

Order and inventory management are at the heart of omnichannel retailing. HotWax Commerce Omnichannel Order Management System (OMS) provides retailers with a unified inventory view across locations, real-time inventory synchronization across channels, and efficient online order fulfillment.

How does Omnichannel Order Management System works?

Enterprise Inventory Visibility

Distributed Order Management

Distributed Order Management

Auto-approve Orders

Once online orders are imported from eCommerce, they can be auto approved based on the out-of-the-box or custom rules. Approved orders are automatically directed to the brokering queue for inventory allocation.

Auto approve orders new- Omnichannel order management system

Distributed Order Management

Split Orders

Customize order fulfillment process by enabling or disabling order splitting based on the specific business requirements.

With order splitting enabled, an order is divided into multiple shipments if all items cannot be fulfilled from a single location.

For orders with a mix of in-stock, pre-order or backordered items, the readily available items are promptly shipped, while the pre-order and backordered items are dispatched as soon as they become available.

Split orders new-1

Distributed Order Management

Merge Orders

Contrary to order splitting, order merging combines multiple orders placed by a single customer into one shipment. Orders with identical customer IDs, delivery addresses, and shipping dates are efficiently merged into a single entity, reducing the overall shipping costs, providing significant savings for retailers.

Omnichannel order management- New merge orders
Omnichannel order management- New merge orders

Distributed Order Management

Sell and Fulfill Bundles

Computes accurate sellable inventory for bundles to safeguard against overselling and ensures streamlined fulfillment by shipping all components together from a single location.

Bunbled products- Omnichannel order management
bundled products- Omnichannel order management

Distributed Order Management

Auto-complete Digital Product Orders

Once orders with digital products, such as, gift cards and donations are downloaded, they are automatically fulfilled as they don't require physical shipping.

Distributed Order Management

Accept In-Store Returns for Online Orders

Traditional POS systems lack visibility into online orders because of which retailers are unable to accept in-store returns against online sales. With BORIS, they can access online orders, initiate returns, process returned items, and seamlessly restock their inventory to sell online.

Omnichannel order management- boris- buy online pick up in store
boris new- Omnichannel order management

Customer Service

Customer Service

Filter Orders

Orders can be conveniently filtered based on their current stage. This enables CSRs to identify and prioritize orders awaiting inventory allocation, monitor orders with allocated inventory, address stuck orders due to inventory unavailability, and gain visibility into orders promised on future inventory.

Filter orders new-3
Filter orders new-3

Customer Service

Modify Orders

Order edits and modifications are surprisingly common. To fulfill customers' requests, CSRs can modify the shipping address, add or remove items from a customer's order and also cancel it if the order hasn't shipped yet.

Omnichannel order management- new modify orders
Omnichannel order management- modify orders new

Customer Service

Release Orders

Going the extra mile, to meet urgent customer requests, CSRs can also expedite shipping by releasing orders directly to a fulfillment location.

Omnichannel order management- release orders new
Omnichannel order management- release orders new

In-Store Inventory Management

In-Store Inventory Management

Streamline Inventory Receiving In-stores

The dedicated Inventory Receiving App facilities receiving Purchase Orders, Transfer Orders and Returns in stores.

Barcode scanning, enlarged product images, and an intuitive interface lets stock associates receive items quickly and accurately.

PO receiving with shadow

In-Store Inventory Management

Perform Regular Cycle Counts

The dedicated Cycle Counting App allows for regular inventory reconciliation through cycle counting as well as enables instant logging of variances when identified. This helps ensure inventory counts are accurate all the time.

Cycle Count Scan Products

Store Fulfillment Suite - Fulfill Faster, Fulfill More

Store Fulfillment Suite - Fulfill Faster, Fulfill More

Prioritize Picking for Critical Orders

The dedicated Store Fulfillment App empowers store managers to create picklists and assign pickers based on their preferred fulfillment priorities. This granular control ensures that the most critical orders, such as those with tight SLAs or high customer loyalty status are prioritized processing and picked first.

The dedicated Picking App automatically notifies pickers when picklists are assigned, which eliminates the need for manual updates. Barcode scanning, enlarged product images, and optimized picking routes maximize pickers efficiency and minimize errors. 

store fulfillment suite - Omnichannel order management

Store Fulfillment Suite - Fulfill Faster, Fulfill More

Accelerate Packing by Generating Shipping Labels in Advance

As pickers assemble orders, the Store Fulfillment App helps fulfillment teams to generate shipping labels in bulk with tracking codes from multiple third-party logistics providers, including FedEx, ShipT, Shipsi, and ShipStation.

This simultaneous approach minimizes the packing time and ensures that orders are shipped promptly, without any delays.

Pack orders
Pack orders

Store Fulfillment Suite - Fulfill Faster, Fulfill More

Keep Customers in the Loop

Once online orders are ready for fulfillment, automated notifications help to keep them informed about the status of their orders and reduces the number of inquiries that CSRs need to respond to.

Customer email
Customer email

Store Fulfillment Suite - Fulfill Faster, Fulfill More

Accelerate Packing by Generating Shipping Labels in Advance

As pickers assemble orders, the Store Fulfillment App helps fulfillment teams to generate shipping labels in bulk with tracking codes from multiple third-party logistics providers, including FedEx, ShipT, Shipsi, and ShipStation.

This simultaneous approach minimizes the packing time and ensures that orders are shipped promptly, without any delays.

pack orders new- Omnichannel order management
pack orders new- Omnichannel order management

Store Fulfillment Suite - Fulfill Faster, Fulfill More

Keep Customers in the Loop

Once online orders are ready for fulfillment, automated notifications help to keep them informed about the status of their orders and reduces the number of inquiries that CSRs need to respond to.

Customer email-2
Customer email-2

Start your Omnichannel Transformation