Hotwax Commerce Omnichannel Order Management

HotWax Commerce Omnichannel Order Management integrates with disparate systems like WMS, POS, and ERP to provide a global view of inventory to everyone in the value chain, making order fulfillment fast, seamless, and efficient.

Leveraging inventory visibility and availability across the enterprise, HotWax Commerce Omnichannel Order Management identifies the optimal fulfillment location for an order, verifies against the SLA with the delivery company, and notifies the customer of the estimated delivery date.

Real-time “available-to-promise” inventory synchronization across channels to meet rising customer expectations and ensure you don’t accept orders that cannot be fulfilled.

Track the complete lifecycle of an order from capture to delivery and audit every modification.

Utilize a rule-based order engine to route orders to the nearest store or warehouse based on location and inventory availability, reducing fulfillment time and cost.

Don’t lose your orders when inventory is out of stock. Backorders allows brands to continue taking an order even if the inventory is not available. As soon as the inventory is received, HotWax Commerce OMS allocates the inventory based on priority.

A single view of orders empowers customer service reps to look up all customer orders across channels.

Customer service reps can modify orders to support customer requests like quantity updates or shipping address modifications.

Customer service reps can cancel the customer’s order if it has not been shipped or picked up.

Hotwax Commerce Omnichannel Order Management System is at the heart of the omnichannel journey like Buy Online and Pick-Up In Store, fulfill-from-store, and Ship To Store. It connects customer-facing channels and clienteling apps with back-end systems like WMS, ERP, POS, and CRM to deliver a single view of inventory.

Allow store staff to pick & pack orders and prepare them for delivery or store pickup. The in-store fulfillment manager app allows store managers to assign orders for pick & pack and track them to ensure timely fulfillment.