Omnichannel Order Management

HotWax Commerce Omnichannel Order Management System plays a critical role in the buying journey from product discovery to purchase and beyond. A single view of inventory and customer orders empowers brands to sell and fulfill from anywhere, anytime.

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Enterprise Inventory Visibility

REAL-TIME VISIBILITY OF STORE & WAREHOUSE INVENTORY

Omnichannel Order Management System integrates with disparate systems like WMS, POS, and ERP to provide a global view of inventory to everyone in the value chain, making order fulfillment fast, seamless, and efficient.

DELIVERY ESTIMATES

Leveraging inventory visibility and availability across the enterprise, Omnichannel Order Management System identifies the optimal fulfillment location for an order, verifies against the SLA with the delivery company, and notifies the customer of the estimated delivery date.

AVAILABLE TO PROMISE

Real-time “available-to-promise” inventory synchronization across channels to meet rising customer expectations and ensure you don’t accept orders that cannot be fulfilled.

ORDER SPLITTING

Enterprise visibility of inventory empowers Omnichannel Order Management System to allocate inventory for an order from multiple fulfillment locations.

Distributed Order Management

ORDER ORCHESTRATION

Track the complete lifecycle of an order from capture to delivery and audit every modification.

ORDER ROUTING

Utilize a rule-based order engine to route orders to the nearest store or warehouse based on location and inventory availability, reducing fulfillment time and cost.

BACKORDERS & PARTIAL SHIPMENTS

Don’t lose your orders when inventory is out of stock. Backorders allows brands to continue taking an order even if the inventory is not available. As soon as the inventory is received, Omnichannel Order Management System allocates the inventory based on priority.

REVERSE LOGISTICS

Easy return policies encourage buying behavior. Cross-channel returns like buy-online & return in-store or buy online & exchange in-store delight your customers. A single view of customer orders in the clienteling app powered by Omnichannel Order Management System empowers brands to accept cross-channel returns.

Customer Service

SINGLE VIEW OF ORDERS

A single view of orders empowers customer service reps to look up all customer orders across channels.

ORDER CAPTURE & MODIFICATION

Customer service reps can modify orders to support customer requests like quantity updates or shipping address modifications.

ORDER CANCELLATION

Customer service reps can cancel the customer’s order if it has not been shipped or picked up.

REFUNDS & CREDITS

Customer service reps can approve, accept, and process refunds and credits without any hassle.

Store Fulfillment

BOPIS & SHIP-FROM-STORE

Omnichannel Order Management System is at the heart of the omnichannel journey like Buy Online and Pick-Up In Store, fulfill-from-store, and Ship To Store. It connects customer-facing channels and clienteling apps with back-end systems like WMS, ERP, POS, and CRM to deliver a single view of inventory.

PICK & PACK

Allow store staff to pick & pack orders and prepare them for delivery or store pickup. The in-store fulfillment manager app allows store managers to assign orders for pick & pack and track them to ensure timely fulfillment.

SAME DAY DELIVERY

Integrations with delivery partners like Shipsi & Deliv to ensure same day delivery.

Ready to Take Your Store to the Next Level?

Connect with our experts to achieve true omnichannel integration.

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