HotWax Commerce Omnichannel Order Management System plays a critical role in the buying journey from product discovery to purchase and beyond. A single view of inventory and customer orders empowers brands to sell and fulfill from anywhere, anytime.Get In Touch
Omnichannel Order Management System integrates with disparate systems like WMS, POS, and ERP to provide a global view of inventory to everyone in the value chain, making order fulfillment fast, seamless, and efficient.
Leveraging inventory visibility and availability across the enterprise, Omnichannel Order Management System identifies the optimal fulfillment location for an order, verifies against the SLA with the delivery company, and notifies the customer of the estimated delivery date.
Real-time “available-to-promise” inventory synchronization across channels to meet rising customer expectations and ensure you don’t accept orders that cannot be fulfilled.
Enterprise visibility of inventory empowers Omnichannel Order Management System to allocate inventory for an order from multiple fulfillment locations.
Track the complete lifecycle of an order from capture to delivery and audit every modification.
Utilize a rule-based order engine to route orders to the nearest store or warehouse based on location and inventory availability, reducing fulfillment time and cost.
Don’t lose your orders when inventory is out of stock. Backorders allows brands to continue taking an order even if the inventory is not available. As soon as the inventory is received, Omnichannel Order Management System allocates the inventory based on priority.
Easy return policies encourage buying behavior. Cross-channel returns like buy-online & return in-store or buy online & exchange in-store delight your customers. A single view of customer orders in the clienteling app powered by Omnichannel Order Management System empowers brands to accept cross-channel returns.
A single view of orders empowers customer service reps to look up all customer orders across channels.
Customer service reps can modify orders to support customer requests like quantity updates or shipping address modifications.
Customer service reps can cancel the customer’s order if it has not been shipped or picked up.
Customer service reps can approve, accept, and process refunds and credits without any hassle.
Omnichannel Order Management System is at the heart of the omnichannel journey like Buy Online and Pick-Up In Store, fulfill-from-store, and Ship To Store. It connects customer-facing channels and clienteling apps with back-end systems like WMS, ERP, POS, and CRM to deliver a single view of inventory.
Allow store staff to pick & pack orders and prepare them for delivery or store pickup. The in-store fulfillment manager app allows store managers to assign orders for pick & pack and track them to ensure timely fulfillment.
Integrations with delivery partners like Shipsi & Deliv to ensure same day delivery.