--- title: BORIS | HotWax Commerce description: Accept online returns at any store, speed up refunds and exchanges, and turn BORIS into a better customer experience. Explore the workflow and business value. image: https://www.hotwax.co/hubfs/Preview%20Image%20--BORIS%20solution.png --- [![HotWax Commerce](https://www.hotwax.co/hs-fs/hubfs/hotwax-logo.png?width=1924&height=609&name=hotwax-logo.png "HotWax Commerce")](https://www.hotwax.co/) [![HotWax Commerce](https://www.hotwax.co/hs-fs/hubfs/Common%20assets/Logos/HotWax/HWCLogoDarkMode.png?width=1924&height=609&name=HWCLogoDarkMode.png "HotWax Commerce")](https://www.hotwax.co/) ☰ - Product - Overview - [Omnichannel Order Management System](https://www.hotwax.co/product/omnichannel-order-management-system/) - [Omnichannel Order Management For Shopify](https://www.hotwax.co/product/omnichannel-order-management-system-for-shopify/) - [OMS Architecture](https://www.hotwax.co/product/technology/oms-architecture) - [MCP Server](https://www.hotwax.co/product/technology/mcp-server) - [AI Powered Order Routing](https://www.hotwax.co/product/technology/ai-powered-order-routing) - [FAQ](https://www.hotwax.co/frequently-asked-questions) - [Product Updates](https://www.hotwax.co/product-updates) - [Knowledge Base](https://www.hotwax.co/hotwax-commerce-documentation) - Integrations - [Shopify](https://www.hotwax.co/shopify-order-management-integration) - [NetSuite](https://www.hotwax.co/hotwax-netsuite-integration) - [All Integrations](https://www.hotwax.co/all-integrations/) - Use Cases - By Business Benefits - [Prevent Overselling](https://www.hotwax.co/use-cases/prevent-overselling) - [Unified Inventory](https://www.hotwax.co/solution/unified-inventory/) - [Order Routing](https://www.hotwax.co/solution/configurable-order-routing) - [Ship From Store](https://www.hotwax.co/solution/ship-from-store-software) - [Buy Online Pick-Up In Store](https://www.hotwax.co/solution/buy-online-pick-up-in-store-bopis-software/) - [Store Inventory Management](https://www.hotwax.co/solution/store-inventory-management) - [Pre-Orders](https://www.hotwax.co/solution/pre-orders/) - [Return In Store](https://www.hotwax.co/solution/buy-online-return-in-store-boris-software) - [Retail Sales Audit](https://www.hotwax.co/product/omnichannel-retail-sales-audit-oresa/) - By Business Model - [Footwear](https://www.hotwax.co/industries/footwear) - [Jewelry](https://www.hotwax.co/industries/jewelry) - [Fashion & Apparel](https://www.hotwax.co/industries/apparel-and-fashion) - [Beauty](https://www.hotwax.co/industries/beauty-and-personal-care) - [Travel](https://www.hotwax.co/industries/travel-and-bags) - Resources - [Blog](https://www.hotwax.co/blog) - [Podcast](https://www.hotwax.co/podcast) - [Whitepaper](https://www.hotwax.co/whitepaper) - [Luxury Order Management](https://www.hotwax.co/order-management-system-for-luxury-brands) - [Comparing Order Management Capabilities B/W Shopify and HotWax](https://www.hotwax.co/comparing-order-management-capabilities-between-shopify-and-hotwax) - [How To Do By Online Pick-Up In Store Right](https://www.hotwax.co/how-to-do-buy-online-pick-up-in-store-right) - [Solution Briefs](https://www.hotwax.co/solution-briefs) - [Demo Videos](https://www.hotwax.co/demo-videos/) - [Sample BI Reports](https://www.hotwax.co/business-intelligence-bi-reports) - Company - [Our Story](https://www.hotwax.co/about-us/our-story/) - [Team](https://www.hotwax.co/about-us/) - [Partners](https://www.hotwax.co/become-a-partner) - [Customers](https://www.hotwax.co/customers) - [Pressroom](https://www.hotwax.co/hotwax-commerce-pressroom) - [Social Impact](https://www.hotwax.co/social-impact-hotwax-commerce) - [Events](https://www.hotwax.co/events-and-conferences) - [Security](https://www.hotwax.co/privacy-and-security) [Contact Us](https://cta-na2.hubspot.com/web-interactives/public/v1/track/click?encryptedPayload=AVxigLLk4qu1XJKsAD%2Fnh%2FIskYOzRsKM90SmmLg6TDdeS094zUNQCnpKW3qraBc%2F9AKqv3oTNPIuQu%2F8e1WLQuzA8qEWBwZYMpMN0AOwdf5g3EqyhyLoXlhxSkfRC9Zl6t9p1XGV63hHv22mEINsPrMZqtXXevms0XlmddQs49GljNzU&portalId=6357099) # Buy Online Return In Store With streamlined returns flow and instant refunds, let customers conveniently return their online purchases at any store while with positive customer interactions in stores build loyalty, convert returns into repurchase or exchange as well as retain sales. ## Keep Track of eCommerce Sales Keep Track of eCommerce Sales ## Let Customers Make Returns at Store Locations **Accept returns** for online sales **regardless of the in-store POS.** When customers wish to make returns, they can bring their online-shopped merchandise directly to any nearby store instead of dealing with the hassle of mailing them back. With BORIS, they can refrain from the multifaceted returns process, which includes repackaging the item, requesting and printing a shipping label, making a trip to the post office, and waiting for the merchant to process the return and issue a refund. ![Accept in-store returns](https://www.hotwax.co/hs-fs/hubfs/BORIS%20solution%20page/Accept%20in-store%20returns.png?width=800&height=489&name=Accept%20in-store%20returns.png) ![Accept in-store returns](https://www.hotwax.co/hs-fs/hubfs/BORIS%20solution%20page/Accept%20in-store%20returns.png?width=600&height=367&name=Accept%20in-store%20returns.png) ## Automate Returns Flow Automate Returns Flow ## Look-Up Online Orders When customers step in the store to return items, store associates can easily search eCommerce orders to locate the item a customer wants to return. They can directly**look-up the order number or search by customer name and apply filters based on the desired date range** to quickly pinpoint the required order. ![Lookup online orders](https://www.hotwax.co/hs-fs/hubfs/Lookup%20online%20orders.png?width=800&height=568&name=Lookup%20online%20orders.png) ![Lookup online orders](https://www.hotwax.co/hs-fs/hubfs/Lookup%20online%20orders.png?width=500&height=355&name=Lookup%20online%20orders.png) Automate Returns Flow ## Initiate Returns Based on a customer's request, store associates can either select the entire order or choose specific items to be returned and **create an RMA** to process returned items. ![Initiate returns-1](https://www.hotwax.co/hs-fs/hubfs/Initiate%20returns-1.png?width=800&height=516&name=Initiate%20returns-1.png) ![Initiate returns-1](https://www.hotwax.co/hs-fs/hubfs/Initiate%20returns-1.png?width=500&height=322&name=Initiate%20returns-1.png) Automate Returns Flow ## Specify the Return Type Store associates can specify the type of return for each item, such as a refund, exchange, or store credit along with the relevant reason for the return. Automate Returns Flow ## Return Reasons Return reasons include factors like product defect, wrong size or color, change of mind, and so on. Selecting the appropriate reason helps merchandisers understand why customers are returning items, track common issues and identify areas where products can be improved. ![Return type and reasons-1](https://www.hotwax.co/hs-fs/hubfs/Return%20type%20and%20reasons-1.png?width=1500&height=526&name=Return%20type%20and%20reasons-1.png) ![Return type and reasons-1](https://www.hotwax.co/hs-fs/hubfs/Return%20type%20and%20reasons-1.png?width=500&height=175&name=Return%20type%20and%20reasons-1.png) Automate Returns Flow ## Verify Items Being Returned Ensuring compliance with the brand’s return policy and quality check is crucial in a return process. Once store associates have carefully inspected the merchandise being returned, they can **accept and authorize** the return with confidence. ![Verify return items](https://www.hotwax.co/hs-fs/hubfs/Verify%20return%20items.png?width=562&height=450&name=Verify%20return%20items.png) ![Verify return items](https://www.hotwax.co/hs-fs/hubfs/Verify%20return%20items.png?width=300&height=240&name=Verify%20return%20items.png) Automate Returns Flow ## Configurable Restocking The store which is receiving the returned merchandise is automatically selected for restocking the inventory. Returns handling approaches vary for every merchant, so **immediate restocking of returned items is configurable.** If returned merchandise is ready to resell right away, then restocking it will publish it online as well. ![Configurable restocking](https://www.hotwax.co/hs-fs/hubfs/Configurable%20restocking.png?width=800&height=391&name=Configurable%20restocking.png) ![Configurable restocking](https://www.hotwax.co/hs-fs/hubfs/Configurable%20restocking.png?width=400&height=196&name=Configurable%20restocking.png) Automate Returns Flow ## Accept Returns and Process Refunds Once store associates confirm that the return has been fully processed and initiate a refund, a request is automatically sent to eCommerce to complete it and issue a refund to the customer. ![Refund and complete returns-1](https://www.hotwax.co/hs-fs/hubfs/Refund%20and%20complete%20returns-1.png?width=800&height=511&name=Refund%20and%20complete%20returns-1.png) ![Return in store for phone-2](https://www.hotwax.co/hs-fs/hubfs/Return%20in%20store%20for%20phone-2.png?width=500&height=410&name=Return%20in%20store%20for%20phone-2.png) ## Reduce Returns with In-Depth Analysis Reduce Returns with In-Depth Analysis ## View Detailed Breakdown of Returns Merchandisers have access to multiple **comprehensive returns dashboards** that provide insights on online purchases that have been returned, return rates across product styles and geographical regions where the most-or least-returns happened. The detailed dataset can be used for further analysis, such as identifying return reasoning, evaluating product performance, and understanding customer behavior. ![Return dashboards](https://www.hotwax.co/hs-fs/hubfs/Return%20dashboards.png?width=800&height=654&name=Return%20dashboards.png) ![Return dashboards](https://www.hotwax.co/hs-fs/hubfs/Return%20dashboards.png?width=500&height=409&name=Return%20dashboards.png) ## Start your Omnichannel Transformation [CONNECT WITH US](https://www.hotwax.co/connect/) [![HotWax Commerce](https://www.hotwax.co/hubfs/Hotwax-2021/HotWax_February2020/Images%20Icons,%20Apparel%20background,%20Hexagon/logo-hotwax-dark.svg "HotWax Commerce")](https://www.hotwax.co/) ### Connect ### Headquarters 175 S Main St Suite 1310, Salt Lake City, UT 84111 - Product - [Omnichannel Order Management](https://www.hotwax.co/product/omnichannel-order-management-system/) - [FAQ](https://www.hotwax.co/frequently-asked-questions) - [Product Updates](https://www.hotwax.co/product-update) - [Documentation](https://www.hotwax.co/hotwax-commerce-documentation) - Use cases - [Buy Online Pick-Up In Store](https://www.hotwax.co/solution/buy-online-pick-up-in-store-bopis-software/) - [Configurable Order Routing](https://www.hotwax.co/solution/configurable-order-routing) - [Ship From Store](https://www.hotwax.co/solution/ship-from-store-software) - [Unified Inventory](https://www.hotwax.co/solution/unified-inventory/) - [Pre-Orders](https://www.hotwax.co/solution/pre-orders/) - [Buy Online Return In Store](https://www.hotwax.co/solution/buy-online-return-in-store-boris-software) - [Store Inventory Management](https://www.hotwax.co/solution/store-inventory-management) - Solutions - [Omnichannel OMS for Shopify](https://www.hotwax.co/product/omnichannel-order-management-system-for-shopify/) - [Omnichannel Retail Sales Audit](https://www.hotwax.co/product/omnichannel-retail-sales-audit-oresa/) © 2026 HotWax Commerce ```json { "@context" : "https://schema.org", "@type" : "Article", "author" : { "@type" : "Organization", "name" : "HotWax Commerce", "url" : "https://www.linkedin.com/company/hotwaxcommerce-omnichannel-order-management-solution/" }, "dateModified" : "2023-10-16", "datePublished" : "2023-09-27", "description" : "HotWax Commerce Buy Online Return In Store solution lets customers conveniently return their online purchases at any store. 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