Customer Centric Retailing

A platform for retail leaders to discuss the challenges, opportunities, and trends in the industry, including eCommerce, brick-and-mortar operations, omnichannel technology, culture, and innovation to achieve customer-centric retailing.

Anil Patel

CEO - HotWax Commerce

CCRP MIC
Evolving a 70-Year-Old Brand Without Losing Its Essence with Geraldo Jose

LATEST EPISODE

Evolving a 70-Year-Old Brand Without Losing Its Essence with Geraldo Jose

February 4, 2025 35:43 mins

Summary

In this episode, Geraldo José Z Do Prado, CEO of Casa Prado, discusses the brand’s approach to sustainability, responsible sourcing, and innovation. He shares how the company balances its long-standing commitment to ethical practices with modern technology to stay competitive in the fashion industry.

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Balancing Tech, Sales and CX at Fleet Feet with Alex Tallman

LATEST EPISODE

Balancing Tech, Sales and CX at Fleet Feet with Alex Tallman

January 20, 2025 31:41 mins

Summary

In this episode, Alex Tallman, Director of Retail Experience at Fleet Feet, offers insights into the company’s approach to customer experience and technological innovation. Alex reflects on his career and the importance of understanding the needs of both in-store associates and franchisees to drive success.

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How Nanso Group Shapes Personalized Retail Experiences Using Data with Jenni Homer

LATEST EPISODE

How Nanso Group Shapes Personalized Retail Experiences Using Data with Jenni Homer

January 3, 2025 46:13 mins

Summary

In this episode of, we’re joined by Jenni Homer, Director of Retail & Ecom at Nanso Group, as she takes us through the exciting ways AI and data analytics are reshaping retail. Jenni shares how Nanso is embracing an omnichannel strategy, with a special focus on their direct-to-consumer (DTC) approach powered by Shopify.

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Exploring Use Cases of AI in Fashion Retail with Armen Momejian

LATEST EPISODE

Exploring Use Cases of AI in Fashion Retail with Armen Momejian

December 26, 2024 45:58 mins

Summary

In this episode with our esteemed guest Armen Momejian, Director of AI Initiatives at ALDO Group, we discussed how AI and RFID technologies are revolutionizing the retail industry. Armen shared insights into how Aldo is using RFID to improve inventory accuracy and enhance operational efficiency. We also explored how AI is being leveraged to optimize order fulfillment, helping retailers better predict demand and fulfill customer orders more effectively. 

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Connecting Digital and Physical Commerce in Fashion Retail with Akash Samtani

LATEST EPISODE

Connecting Digital and Physical Commerce in Fashion Retail with Akash Samtani

December 16, 2024 38:02 mins

Summary

In this episode, Akash Samtani shares his expertise on the evolving world of omnichannel retail, highlighting the key challenges and incredible opportunities retailers face today. From seamlessly connecting physical stores with online platforms and centralized inventory management to navigating the shifting dynamics between B2B and D2C strategies, he provides a roadmap for achieving a truly integrated and customer-centric retail experience.

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Turning Store Associates into Stylists and Fulfillment Experts with Karrie Helm

LATEST EPISODE

Turning Store Associates into Stylists and Fulfillment Experts with Karrie Helm

November 14, 2024 38:09 mins

Summary

In this episode, Karrie Helm, Sr. Director of Stores at EVEREVE, discusses how EVEREVE is transforming the shopping experience by merging the convenience of online shopping with personalized in-store service. She explains how EVEREVE utilizes BOPIS (Buy Online Pick Up In Store) and BORIS (Buy Online, Return In Store) to offer a frictionless, customer-first experience.

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LATEST EPISODE

How Tech and Sustainability Shaped Cotopaxi’s Brand Identity with Stephan Jacob

November 7, 2024 47:47 mins

Summary

In this podcast episode, our special guest, Stephan Jacob, addresses the challenges retailers encounter in adapting to evolving consumer expectations and the necessity of leveraging technology to maintain a competitive edge.

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Connecting Buying Experiences Across Channels in Luxury Retail with Natalia Jablonka

LATEST EPISODE

Connecting Buying Experiences Across Channels in Luxury Retail with Natalia Jablonka

November 6, 2024 43:45 mins

Summary

In this podcast episode with our esteemed guest Natalia Jablonka, we dive into the world of omnichannel retail, digital commerce and inventory planning. Natalia shares her insights on creating a seamless customer experience across both eCommerce and physical stores, emphasizing the importance of leveraging customer data to enhance interactions.

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Role of KPIs in building Winning Customer Experience with Breanna Moreno

LATEST EPISODE

Role of KPIs in building Winning Customer Experience with Breanna Moreno

August 26, 2024 44:22 mins

Summary

In this episode, Breanna Moreno, VP of Customer Experience at True Classic, takes us behind the scenes of the brand’s retail expansion journey and breaks down their thoughtful approach to store placements. She highlights the pivotal role of KPIs in driving and refining customer experiences.

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LATEST EPISODE

Balancing Profit and Purpose in Skincare Retail with Cameron Baty

August 22, 2024 29:59 mins

Summary

In this episode Cameron Baty discusses the challenges and triumphs of building a successful retail business from the ground up. Cameron shares insights into maintaining product quality, the importance of customer service, the complexities of managing both physical stores and an online presence.

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Embracing Circular Fashion in Kidswear Retail with Johan Munck

LATEST EPISODE

Embracing Circular Fashion in Kidswear Retail with Johan Munck

July 22, 2024 43:27 mins

Summary

In this episode, Johan Munck, CEO of Polarn O. Pyret, discusses modern retail practices, focusing on omnichannel retailing, circular economy and sustainability. The conversation highlights how integrating these principles not only benefits the environment but also strengthens brand loyalty and customer engagement, driving both ecological and economic value in today's retail market.

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Role of OMS in Customer-Centric Retailing with Darko Tushev

LATEST EPISODE

Role of OMS in Customer-Centric Retailing with Darko Tushev

July 22, 2024 43:06 mins

Summary

In this episode, our guest Darko Tushev explores the vital role of Order Management Systems (OMS) in modern retail. Learn about the importance of breaking down silos between online and physical retail operations, promoting leadership alignment on customer-centric values.

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Cultivating a Winning Culture in Retail with Joe Lopardi

LATEST EPISODE

Cultivating a Winning Culture in Retail with Joe Lopardi

July 8, 2024 36:06 mins

Summary

In this episode, Joe Lopardi, Director of Retail at Trina Turk, shares his insights on the evolving retail landscape, highlighting the critical role of store associates in fostering customer relationships and internal team collaboration. Learn about incentivization to pooled commissions, hosting events, engaging with local communities and more strategies for driving sales in the lifestyle retail segment.

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Building Brand Love in Retail with Amy Carr

LATEST EPISODE

Building Brand Love in Retail with Amy Carr

July 5, 2024 34:38 mins

Summary

In this episode, our special guest, Amy Carr, delves into the evolving landscape of retail and customer engagement strategies. We discuss the dynamic shift from traditional retail to digital platforms, emphasizing the challenges and opportunities presented by merging online and offline shopping experiences.

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The Journey of 25 year overnight success of Charleston Shoes

LATEST EPISODE

The Journey of 25-Year Overnight Success of Charleston Shoes

June 14, 2024 35:40 mins

Summary

In this episode, our esteemed guest, Neely Powell, CEO of Charleston Shoe Company, discusses her love for brick-and-mortar retail and its emphasis on personal connections and immersive experiences. With 24 years of experience, she contrasts in-person interactions with online shopping, emphasizing the unique community-building aspect of physical stores.

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