Customer Centric Retailing

A platform for retail leaders to discuss the challenges, opportunities, and trends in the industry, including eCommerce, brick-and-mortar operations, omnichannel technology, culture, and innovation to achieve customer-centric retailing.

Anil Patel

CEO - HotWax Commerce

CCRP MIC
What Does Post-Pandemic Success In Retail Look Like With Greg Buzek

LATEST EPISODE

What Does Post-Pandemic Success In Retail Look Like With Greg Buzek

July 20, 2021 38:06 mins

Summary

Our special guest, Greg Buzek, joins us to discuss how retailers can prepare for the post-pandemic retail landscape. What were the major factors that influenced retail success in the pandemic? What sorts of tools and technologies should retailers continue to invest in after the pandemic has completely waned? How can the little guy keep up?

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5 Retail Trends With Chris Walton

LATEST EPISODE

5 Retail Trends With Chris Walton

July 9, 2021 39:29 mins

Summary

Our special guest, Chris Walton, joins us to discuss the five major trends poised to disrupt the retail industry. What is necessary to make micro fulfillment work? How is computer vision set to shake up the retail industry? Are the big retailers going to completely monopolize the market in the years to come? How can retailers win at social commerce?

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Staying Agile While Staying True with Ashley Merrill

LATEST EPISODE

Staying Agile While Staying True with Ashley Merrill

June 29, 2021 29:28 mins

Summary

Our special guest, Ashley Merrill, joins us to walk us through Lunya’s story and how she’s been able to stay agile whilst staying true to the brand.

What is the inspiration behind Lunya? How can digitally native brands compete in a hyper-competitive world? How can a brand remain agile without compromising on its mission and story? What are fast-fashion brands really doing to the retail industry?

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Why Data is King With Rick Watson

LATEST EPISODE

Why Data is King With Rick Watson

June 24, 2021 37:56 mins

Summary

Our special guest, Rick Watson, joins us to provide his perspective on the ingredients required to win in a competitive retail environment, and why retailers are approaching KPIs completely wrong. 

What does omnichannel really mean? How can DTC retailers win? What are the biggest challenges that brick and mortar retailers face as they reopen stores? What are the KPIs that retailers should really be paying attention to?

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The Store of the Future With Sylvain Nigra

LATEST EPISODE

The Store of the Future With Sylvain Nigra

June 17, 2021 35:24 mins

Summary

Our special guest, Sylvain Nigra, brings decades of experience at some of the most successful brands in the world to talk about what it takes from a technology perspective to deliver the best retail customer experience possible. What are the main in store technology retailers should be adopting to be successful? What should be the first step in the project rollout? What tools do store associates need to best serve customers?

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The Evolution of Merchandising with Kenny Anderson

LATEST EPISODE

The Evolution of Merchandising with Kenny Anderson

June 9, 2021 43:40 mins

Summary

Our special guest, Kenny Anderson, joins the podcast to discuss how merchandising has and must evolve in order to keep up with modern supply chains, customer expectations, and concerns about sustainability. How has merchandising evolved over the past decade? What is the right balance between online and offline retailing? How can luxury brands best promote sustainability without compromising on profitability?

 

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Championing Sustainability & Diversity with Liza Amlani

LATEST EPISODE

Championing Sustainability & Diversity with Liza Amlani

May 23, 2021 38:30 mins

Summary

Our special guest, Liza Amlani, joins us to discuss the importance of sustainability and diversity in retail. How has the role of the merchant evolved in the past years? How can retailers promote sustainability in fashion without compromising on profit? Is it possible to anticipate demand? How can the retail industry promote and benefit from more diversity? 

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How To Avoid Pre-Order Disasters with Sylvain Nigra

LATEST EPISODE

How To Avoid Pre-Order Disasters with Sylvain Nigra

May 19, 2021 40:28 mins

Summary

Our special guest, Sylvain Nigra, brings decades of experience at some of the most successful brands in the world to talk about how pre-orders ought to work to create excitement and reward loyal customers for their fidelity to your brand. Are pre-orders right for all retailers? What happens when they go south? What is the best way to measure the success of pre-order initiatives?

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Really Great eCommerce with Sucharita Kodali

LATEST EPISODE

Really Great eCommerce with Sucharita Kodali

May 11, 2021 38:48 mins

Summary

Our special guest, Sucharita Kodali, joins the podcast to share insights gained over the past decade in the retail industry, with a focus on the online shopping experience. What makes for an excellent online shopping experience? How can retailers gain customer loyalty? What were the factors leading up to the highly publicized Toys R Us downfall and what can retailers learn from that bankruptcy?

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Talking Ever-Changing Retail with Sandra Duff

LATEST EPISODE

Talking Ever-Changing Retail with Sandra Duff

April 29, 2021 36:46 mins

Summary

Our special guest, Sandra Duff, shares her experience as the SVP of Strategy Activation and Operations at Jackman Reinvents to tackle hard topics like technological transformation, operational changes, sustainability, and diversity. How is the grocery landscape changing? How can both retailers and consumers behave in a sustainable fashion without sacrificing convenience and profit? 

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The Reason Humans Shop with Nicole Reyhle

LATEST EPISODE

The Reason Humans Shop with Nicole Reyhle

April 24, 2021 29:06 mins

Summary

Our special guest, Nicole Reyhle shares her expertise with our audience, focusing specifically on the elements of the in-person shopping experience that keep the customer engaged and how retailers, big and small, can leverage data to better understand their consumers. What draws people to in-person shopping, even in the midst of a pandemic? How can retailers best win loyal, life-long customers? What does an excellent in-person shopping experience look like? 

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Why Experience Still Matters with Melissa Gonzalez

LATEST EPISODE

Why Experience Still Matters with Melissa Gonzalez

April 22, 2021 29:06 mins

Summary

Our special guest, Melissa Gonzalez, joins the podcast to discuss how retailers should rethink their environments and in-store experiences to animate the shopping journey. What should the modern store look like? How should retailers measure the success of omnichannel initiatives such as buy online pick-up in-store? How is the role of the store changing and how can retailers leverage pop-ups to connect with their customers?

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What Makes In-Store Shopping Great With Sylvain Nigra

LATEST EPISODE

What Makes In-Store Shopping Great With Sylvain Nigra

April 19, 2021 29:06 mins

Summary

Our special guest, Sylvain Nigra, brings decades of experience at some of the most successful brands in the world to talk about what it takes from a technology perspective to create the best customer experience possible. What are the main technologies retailers should be adopting in-store to be successful? What should be the first step in the project rollout? What tools do store associates need to best serve customers?

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Retail Localization with George MacDonald

LATEST EPISODE

Retail Localization with George MacDonald

April 15, 2021 29:06 mins

Summary

Our special guest, George MacDonald, brings decades of experience as executive editor of Retail Week to talk about the latest trends in the industry. What does retail localization mean? Are department stores and malls going out of business? What can retailers do to stand apart from their competitors?

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Putting The Service in Customer Service with Alison Hop

LATEST EPISODE

Putting The Service in Customer Service with Alison Hop

April 13, 2021 29:06 mins

Summary

Our special guest, Alison Hop, joins us to share her experience as Director of Commerce at the Ministry of Supply. How do retailers such as the Ministry of Supply stand apart from their competitors? Why offer a 100 day return period? What has been the most challenging aspect of the pandemic? Does social media marketing really work?

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