Customer Centric Retailing

Our special guest, Nicole Reyhle shares her expertise with our audience, focusing specifically on the elements of the in-person shopping experience that keep the customer engaged and how retailers, big and small, can leverage data to better understand their consumers. What draws people to in-person shopping, even in the midst of a pandemic? How can retailers best win loyal, life-long customers? What does an excellent in-person shopping experience look like? 

Our special guest, Melissa Gonzalez, joins the podcast to discuss how retailers should rethink their environments and in-store experiences to animate the shopping journey. What should the modern store look like? How should retailers measure the success of omnichannel initiatives such as buy online pick-up in-store? How is the role of the store changing and how can retailers leverage pop-ups to connect with their customers?

Our special guest, Sylvain Nigra, brings decades of experience at some of the most successful brands in the world to talk about what it takes from a technology perspective to create the best customer experience possible. What are the main technologies retailers should be adopting in-store to be successful? What should be the first step in the project rollout? What tools do store associates need to best serve customers?

Our special guest, George MacDonald, brings decades of experience as executive editor of Retail Week to talk about the latest trends in the industry. What does retail localization mean? Are department stores and malls going out of business? What can retailers do to stand apart from their competitors?

Our special guest, Alison Hop, joins us to share her experience as Director of Commerce at the Ministry of Supply. How do retailers such as the Ministry of Supply stand apart from their competitors? Why offer a 100 day return period? What has been the most challenging aspect of the pandemic? Does social media marketing really work?

Our special guest, Jason Goldberg, shares his thoughts on what makes for an excellent shopping experience and where retailers fall short. How has shopping fundamentally changed? What makes for an excellent online experience, and how many retailers have actually mastered it? Is social commerce worth the hype?

Our special guest, Ted McCaffrey, shares his expertise and experience with RFID retail technology to explain why it’s the future of retail. What is RFID technology and why are retail giants flocking to it? Is it worth the hype? Benefits of RFID? What is RFID used for? and How can retailers, big and small, leverage RFID tags to achieve a more comprehensive and transparent view of their inventory? 

Our special guest, Sylvain Nigra, brings decades of experience at some of the most successful brands in the world to talk about what it takes from a technology perspective to create the best customer experience possible. What are the main technologies retailers should be adopting in-store to be successful? What should be the first step in the project rollout? What tools do store associates need to best serve customers?

Our special guest, Oliver Banks, joins the podcast to share his experience working with countless retailers on transformation projects to bring them closer to their customers and avoid the apocalypse. What does retail transformation mean? How can brands know if they’re ready for it? Where do you even start?

Our special guest, Gary Newbury, brings over 30 years of experience in supply chain logistics to talk about the mission-critical challenges facing retailers today. How can retailers keep up with consumer expectations of fast and free delivery without hurting their bottom line? Is in store fulfillment the future for all, or only for some? What are the top challenges in the supply chain faced by retailers today?

Our special guest, George Nahra, brings decades of experience in executing complex digital retail strategies to discuss the root cause behind the so-called retail apocalypse. Why are all these bankruptcies happening? How can brands stand out from their competition when there are so many options out there?

Our special guest, Carl Boutet, brings years of experience in retail to discuss the necessary blend between science and art that makes for customer-centricity. How do we rethink the retail experience post-pandemic? Are impulse purchases a thing of the past? What does the future of retail hold?

Our special guest, Cynthia Hollen, brings over 20 years of experience in retail to talk about the importance of merging online and offline shopping experiences. Why are retail leaders so unwilling to innovate? Should brick-and-mortar traditionalists be fearing their digitally native counterparts? Is mall-based shopping on its way out?

Our special guest, Miya Knights, has observed the retail industry from above and within and joins the podcast to provide a fresh view of what omnichannel really means and how retailers can achieve it. What role will new and emerging retail technology play in the modern store? How can retailers change and adapt at the same pace as customers? Is Amazon on its way to monopolizing retail? 

Our special guest, Rachel Williamson, brings over 30 years of experience in brick-and-mortar retail to advise our audience on how to provide the best possible in-store experience. In what ways was COVID a blessing in disguise in pushing retailers to adopt customer journeys they should’ve taken on board a while ago? What trends should retailers be skeptical of implementing?