Customer Centric Retailing

Our special guest, Rick Watson, joins us to provide his perspective on the ingredients required to win in a competitive retail environment, and why retailers are approaching KPIs completely wrong. 

What does omnichannel really mean? How can DTC retailers win? What are the biggest challenges that brick and mortar retailers face as they reopen stores? What are the KPIs that retailers should really be paying attention to?

Our special guest, Sylvain Nigra, brings decades of experience at some of the most successful brands in the world to talk about what it takes from a technology perspective to deliver the best retail customer experience possible. What are the main in store technology retailers should be adopting to be successful? What should be the first step in the project rollout? What tools do store associates need to best serve customers?

Our special guest, Kenny Anderson, joins the podcast to discuss how merchandising has and must evolve in order to keep up with modern supply chains, customer expectations, and concerns about sustainability. How has merchandising evolved over the past decade? What is the right balance between online and offline retailing? How can luxury brands best promote sustainability without compromising on profitability?

Our special guest, Liza Amlani, joins us to discuss the importance of sustainability and diversity in retail. How has the role of the merchant evolved in the past years? How can retailers promote sustainability in fashion without compromising on profit? Is it possible to anticipate demand? How can the retail industry promote and benefit from more diversity? 

Our special guest, Sylvain Nigra, brings decades of experience at some of the most successful brands in the world to talk about how pre-orders ought to work to create excitement and reward loyal customers for their fidelity to your brand. Are pre-orders right for all retailers? What happens when they go south? What is the best way to measure the success of pre-order initiatives?

Our special guest, Sucharita Kodali, joins the podcast to share insights gained over the past decade in the retail industry, with a focus on the online shopping experience. What makes for an excellent online shopping experience? How can retailers gain customer loyalty? What were the factors leading up to the highly publicized Toys R Us downfall and what can retailers learn from that bankruptcy?

Our special guest, Sandra Duff, shares her experience as the SVP of Strategy Activation and Operations at Jackman Reinvents to tackle hard topics like technological transformation, operational changes, sustainability, and diversity. How is the grocery landscape changing? How can both retailers and consumers behave in a sustainable fashion without sacrificing convenience and profit? 

Our special guest, Nicole Reyhle shares her expertise with our audience, focusing specifically on the elements of the in-person shopping experience that keep the customer engaged and how retailers, big and small, can leverage data to better understand their consumers. What draws people to in-person shopping, even in the midst of a pandemic? How can retailers best win loyal, life-long customers? What does an excellent in-person shopping experience look like? 

Our special guest, Melissa Gonzalez, joins the podcast to discuss how retailers should rethink their environments and in-store experiences to animate the shopping journey. What should the modern store look like? How should retailers measure the success of omnichannel initiatives such as buy online pick-up in-store? How is the role of the store changing and how can retailers leverage pop-ups to connect with their customers?

Our special guest, Sylvain Nigra, brings decades of experience at some of the most successful brands in the world to talk about what it takes from a technology perspective to create the best customer experience possible. What are the main technologies retailers should be adopting in-store to be successful? What should be the first step in the project rollout? What tools do store associates need to best serve customers?

Our special guest, George MacDonald, brings decades of experience as executive editor of Retail Week to talk about the latest trends in the industry. What does retail localization mean? Are department stores and malls going out of business? What can retailers do to stand apart from their competitors?

Our special guest, Alison Hop, joins us to share her experience as Director of Commerce at the Ministry of Supply. How do retailers such as the Ministry of Supply stand apart from their competitors? Why offer a 100 day return period? What has been the most challenging aspect of the pandemic? Does social media marketing really work?

Our special guest, Jason Goldberg, shares his thoughts on what makes for an excellent shopping experience and where retailers fall short. How has shopping fundamentally changed? What makes for an excellent online experience, and how many retailers have actually mastered it? Is social commerce worth the hype?

Our special guest, Ted McCaffrey, shares his expertise and experience with RFID retail technology to explain why it’s the future of retail. What is RFID technology and why are retail giants flocking to it? Is it worth the hype? Benefits of RFID? What is RFID used for? and How can retailers, big and small, leverage RFID tags to achieve a more comprehensive and transparent view of their inventory? 

Our special guest, Sylvain Nigra, brings decades of experience at some of the most successful brands in the world to talk about what it takes from a technology perspective to create the best customer experience possible. What are the main technologies retailers should be adopting in-store to be successful? What should be the first step in the project rollout? What tools do store associates need to best serve customers?