--- title: Customer Centric Retailing Podcast (2) description: Retail leaders discuss customer experience, omnichannel operations, technology, and the future of customer-centric retail. Listen to the full conversation. (2) image: https://www.hotwax.co/hubfs/Podcast%20preview%20image.png --- [![HotWax Commerce](https://www.hotwax.co/hs-fs/hubfs/hotwax-logo.png?width=200&height=63&name=hotwax-logo.png)](https://www.hotwax.co/) [![HotWax Commerce](https://www.hotwax.co/hs-fs/hubfs/Common%20assets/Logos/HotWax/HWCLogoDarkMode.png?width=200&height=63&name=HWCLogoDarkMode.png)](https://www.hotwax.co/) ☰ - Product - Overview - [Order Management System](https://www.hotwax.co/product/omnichannel-order-management-system/) - [Store Inventory Management](https://www.hotwax.co/solution/store-inventory-management) - [Omnichannel Suite](https://www.hotwax.co/product/omnichannel-order-management-system-for-shopify/) - [OMS Architecture](https://www.hotwax.co/product/technology/oms-architecture) - [MCP Server](https://www.hotwax.co/product/technology/mcp-server) - [AI Powered Order Routing](https://www.hotwax.co/product/technology/ai-powered-order-routing) - [FAQ](https://www.hotwax.co/frequently-asked-questions) - [Product Updates](https://www.hotwax.co/product-updates) - [Knowledge Base](https://www.hotwax.co/hotwax-commerce-documentation) - Integrations - [Shopify](https://www.hotwax.co/shopify-order-management-integration) - [NetSuite](https://www.hotwax.co/hotwax-netsuite-integration) - [All Integrations](https://www.hotwax.co/all-integrations/) - Use Cases - By Business Benefits - [Prevent Overselling](https://www.hotwax.co/use-cases/prevent-overselling) - [Unified Inventory](https://www.hotwax.co/solution/unified-inventory/) - [Order Routing](https://www.hotwax.co/solution/configurable-order-routing) - [Ship From Store](https://www.hotwax.co/solution/ship-from-store-software) - [Buy Online Pick-Up In Store](https://www.hotwax.co/solution/buy-online-pick-up-in-store-bopis-software/) - [Pre-Orders](https://www.hotwax.co/solution/pre-orders/) - [Inventory Transfers](https://www.hotwax.co/inventory-transfers) - [Cycle Counts](https://www.hotwax.co/cycle-count) - [Return In Store](https://www.hotwax.co/solution/buy-online-return-in-store-boris-software) - [Retail Sales Audit](https://www.hotwax.co/product/omnichannel-retail-sales-audit-oresa/) - By Business Model - [Footwear](https://www.hotwax.co/industries/footwear) - [Jewelry](https://www.hotwax.co/industries/jewelry) - [Fashion & Apparel](https://www.hotwax.co/industries/apparel-and-fashion) - [Beauty](https://www.hotwax.co/industries/beauty-and-personal-care) - [Travel](https://www.hotwax.co/industries/travel-and-bags) - Resources - [Blog](https://www.hotwax.co/blog) - [Podcast](https://www.hotwax.co/podcast) - [Whitepaper](https://www.hotwax.co/whitepaper) - [Luxury Order Management](https://www.hotwax.co/order-management-system-for-luxury-brands) - [Comparing Order Management Capabilities B/W Shopify and HotWax](https://www.hotwax.co/comparing-order-management-capabilities-between-shopify-and-hotwax) - [How To Do By Online Pick-Up In Store Right](https://www.hotwax.co/how-to-do-buy-online-pick-up-in-store-right) - [Solution Briefs](https://www.hotwax.co/solution-briefs) - [Demo Videos](https://www.hotwax.co/demo-videos/) - [Sample BI Reports](https://www.hotwax.co/business-intelligence-bi-reports) - Company - [Our Story](https://www.hotwax.co/about-us/our-story/) - [Team](https://www.hotwax.co/about-us/) - [Partners](https://www.hotwax.co/become-a-partner) - [Customers](https://www.hotwax.co/customers) - [Pressroom](https://www.hotwax.co/hotwax-commerce-pressroom) - [Social Impact](https://www.hotwax.co/social-impact-hotwax-commerce) - [Events](https://www.hotwax.co/events-and-conferences) - [Security](https://www.hotwax.co/privacy-and-security) [Book a demo](https://cta-na2.hubspot.com/web-interactives/public/v1/track/click?encryptedPayload=AVxigLISXXGkcOtRysPKfjcriLyodY4rudkc50veKlKDe8q2B1%2FRWGeLxDhbY%2BkohRU8XspED5h92umpu7OkRZM1bllkBJKAFAlbNGEnCRAQX7O752HQT17G9v%2FBCweH%2FXvHlZ5%2FUC0MRPtKYCn5XoGb8TpxbLxvKbLalLOZcHeqoaHicFtr15mZOUkn2Y06IxHVsa5b0g%3D%3D&portalId=6357099) # Customer **Centric** Retailing A platform for retail leaders to discuss the challenges, opportunities, and trends in the industry, including eCommerce, brick-and-mortar operations, omnichannel technology, culture, and innovation to achieve customer-centric retailing. ![Anil Patel, CEO of HotWax Commerce](https://www.hotwax.co/hubfs/Hotwax-2021/Anil-Hex.png) Anil Patel CEO - HotWax Commerce [![Customer Centric Retailing Apple Podcast](https://www.hotwax.co/hubfs/Hotwax-2021/Podcast-List/Podcasts%20(1).svg)](https://podcasts.apple.com/podcast/customer-centric-retailing/id1546669275) [![Customer Centric Retailing Google Podcast](https://www.hotwax.co/hubfs/Hotwax-2021/Podcast-List/google-podcasts%20(1).svg)](https://podcasts.google.com/feed/aHR0cHM6Ly9mZWVkcy5idXp6c3Byb3V0LmNvbS8xNDY4NzExLnJzcw) [![Spotify](https://www.hotwax.co/hubfs/Hotwax-2021/Podcast-List/Spotify_logo.svg)](https://open.spotify.com/show/00iqvXZMo0duQhEAkmQHPg) [![YouTube](https://www.hotwax.co/hubfs/Hotwax-2021/Blog/YouTube.svg)](https://www.youtube.com/playlist?list=PLtfKjEZGfU0MyOC4nAqVHKq-NR4RFzreO) ![Microphone for the Customer Centric Retailing podcast](https://www.hotwax.co/hubfs/Hotwax-2021/Podcast-home/CCRP%20MIC.svg) [![Customer Centric Retailing podcast cover with Joe Lopardi, Director of Retail at Trina Turk, on cultivating a winning culture in retail](https://www.hotwax.co/hs-fs/hubfs/podcast/cultivating-a-winning-culture-in-retail-with-joe-lopardi/Joe%20Lopardi_website-podcast-page.png?width=539&height=539&name=Joe%20Lopardi_website-podcast-page.png)](https://www.hotwax.co/podcast/cultivating-a-winning-culture-in-retail-with-joe-lopardi) LATEST EPISODE ## [Cultivating a Winning Culture in Retail with Joe Lopardi](https://www.hotwax.co/podcast/cultivating-a-winning-culture-in-retail-with-joe-lopardi) ![Episode date](https://www.hotwax.co/hubfs/Hotwax-2021/Podcast-List/Calander_icon.svg)July 8, 2024 ![Episode length](https://www.hotwax.co/hubfs/Hotwax-2021/Podcast-List/TIme_icon.svg)36:06 mins Summary In this episode, Joe Lopardi, Director of Retail at Trina Turk, shares his insights on the evolving retail landscape, highlighting the critical role of store associates in fostering customer relationships and internal team collaboration. Learn about incentivization to pooled commissions, hosting events, engaging with local communities and more strategies for driving sales in the lifestyle retail segment. [![Play episode](https://www.hotwax.co/hubfs/Hotwax-2021/Podcast-List/Play_red.svg)Listen now](https://www.hotwax.co/podcast/cultivating-a-winning-culture-in-retail-with-joe-lopardi) [![Customer Centric Retailing podcast cover with Amy Carr, Chief Marketing and Digital Officer at ThirdLove, on building brand love in retail](https://www.hotwax.co/hs-fs/hubfs/podcast/building-brand-love-in-retail-with-amy-carr/Amy%20Carr_website-podcast-page.png?width=539&height=539&name=Amy%20Carr_website-podcast-page.png)](https://www.hotwax.co/podcast/building-brand-love-in-retail-with-amy-carr) LATEST EPISODE ## [Building Brand Love in Retail with Amy Carr](https://www.hotwax.co/podcast/building-brand-love-in-retail-with-amy-carr) ![Episode date](https://www.hotwax.co/hubfs/Hotwax-2021/Podcast-List/Calander_icon.svg)July 5, 2024 ![Episode length](https://www.hotwax.co/hubfs/Hotwax-2021/Podcast-List/TIme_icon.svg)34:38 mins Summary In this episode, our special guest, Amy Carr, delves into the evolving landscape of retail and customer engagement strategies. We discuss the dynamic shift from traditional retail to digital platforms, emphasizing the challenges and opportunities presented by merging online and offline shopping experiences. [![Play episode](https://www.hotwax.co/hubfs/Hotwax-2021/Podcast-List/Play_red.svg)Listen now](https://www.hotwax.co/podcast/building-brand-love-in-retail-with-amy-carr) [![Customer Centric Retailing podcast cover with Neely Powell, CEO of Charleston Shoe Company, on the 25-year overnight success of Charleston Shoes](https://www.hotwax.co/hs-fs/hubfs/podcast/the-journey-of-25-year-overnight-success-of-charleston-shoes/Neely%20Powell_website-podcast-page.png?width=539&height=539&name=Neely%20Powell_website-podcast-page.png)](https://www.hotwax.co/podcast/the-journey-of-25-year-overnight-success-of-charleston-shoes) LATEST EPISODE ## [The Journey of 25-Year Overnight Success of Charleston Shoes](https://www.hotwax.co/podcast/the-journey-of-25-year-overnight-success-of-charleston-shoes) ![Episode date](https://www.hotwax.co/hubfs/Hotwax-2021/Podcast-List/Calander_icon.svg)June 14, 2024 ![Episode length](https://www.hotwax.co/hubfs/Hotwax-2021/Podcast-List/TIme_icon.svg)35:40 mins Summary In this episode, our esteemed guest, Neely Powell, CEO of Charleston Shoe Company, discusses her love for brick-and-mortar retail and its emphasis on personal connections and immersive experiences. With 24 years of experience, she contrasts in-person interactions with online shopping, emphasizing the unique community-building aspect of physical stores. [![Play episode](https://www.hotwax.co/hubfs/Hotwax-2021/Podcast-List/Play_red.svg)Listen now](https://www.hotwax.co/podcast/the-journey-of-25-year-overnight-success-of-charleston-shoes) [![Customer Centric Retailing podcast cover with Jeff Fisher, VP of Retail at Blenders Eyewear, on phygital retailing](https://www.hotwax.co/hs-fs/hubfs/podcast/phygital-retailing-beyond-with-jeff-fisher/Jeff%20Fisher_website-podcast-page.png?width=539&height=539&name=Jeff%20Fisher_website-podcast-page.png)](https://www.hotwax.co/podcast/phygital-retailing-beyond-with-jeff-fisher) LATEST EPISODE ## [Phygital Retailing & Beyond with Jeff Fisher](https://www.hotwax.co/podcast/phygital-retailing-beyond-with-jeff-fisher) ![Episode date](https://www.hotwax.co/hubfs/Hotwax-2021/Podcast-List/Calander_icon.svg)June 14, 2024 ![Episode length](https://www.hotwax.co/hubfs/Hotwax-2021/Podcast-List/TIme_icon.svg)47:08 mins Summary In this episode, Jeff Fisher, the VP of Retail at Blenders Eyewear, shares his insights on various aspects of the retail industry from significance of customer experience, emphasizing the role of store associates in building trust and facilitating online sales. [![Play episode](https://www.hotwax.co/hubfs/Hotwax-2021/Podcast-List/Play_red.svg)Listen now](https://www.hotwax.co/podcast/phygital-retailing-beyond-with-jeff-fisher) [![Customer Centric Retailing podcast cover with John Prothro, President and CEO of Foot Solutions, on decoding CX in prescription footwear](https://www.hotwax.co/hs-fs/hubfs/podcast/decoding-cx-in-prescription-footwear-with-john-prothro/John%20Prothro_website-podcast-page.png?width=539&height=539&name=John%20Prothro_website-podcast-page.png)](https://www.hotwax.co/podcast/decoding-cx-in-prescription-footwear-with-john-prothro) LATEST EPISODE ## [Decoding CX in Prescription Footwear with John Prothro](https://www.hotwax.co/podcast/decoding-cx-in-prescription-footwear-with-john-prothro) ![Episode date](https://www.hotwax.co/hubfs/Hotwax-2021/Podcast-List/Calander_icon.svg)May 16, 2024 ![Episode length](https://www.hotwax.co/hubfs/Hotwax-2021/Podcast-List/TIme_icon.svg)25:29 mins Summary In this episode, our special guest, John Prothro, President and CEO of Foot Solutions, provides a deep dive into the brand's customer-centric retail model. With an emphasis on service over product, Foot Solutions prioritizes personalized orthotics and footwear solutions, backed by a commitment to customer care and education. Prothro shed light on the brand's innovative use of technology to empower customers, offering online resources and educational materials for informed decision-making.  [![Play episode](https://www.hotwax.co/hubfs/Hotwax-2021/Podcast-List/Play_red.svg)Listen now](https://www.hotwax.co/podcast/decoding-cx-in-prescription-footwear-with-john-prothro) [![From Store to Door: Revolution of Ship from Store with Nate Skiver](https://www.hotwax.co/hs-fs/hubfs/podcast/from-store-to-door-revolution-of-ship-from-store-with-nate-s/customer-centric-retailing-podcast-nate-skiver.jpg?width=503&height=427&name=customer-centric-retailing-podcast-nate-skiver.jpg)](https://www.hotwax.co/podcast/from-store-to-door-revolution-of-ship-from-store-with-nate-skiver) LATEST EPISODE ## [From Store to Door: Revolution of Ship from Store with Nate Skiver](https://www.hotwax.co/podcast/from-store-to-door-revolution-of-ship-from-store-with-nate-skiver) ![Episode date](https://www.hotwax.co/hubfs/Hotwax-2021/Podcast-List/Calander_icon.svg)April 15, 2024 ![Episode length](https://www.hotwax.co/hubfs/Hotwax-2021/Podcast-List/TIme_icon.svg)55:58 mins Summary In this episode, our special guest, Nate Skiver, the founder of LPF Spend Management, delves into the intricacies of omnichannel strategies like Ship From Store, managing relationships with logistics partners, and optimizing store fulfillment and shipping strategies for fashion retail brands. Additionally, he touches on the challenges that retailers face when implementing Ship From Store and possible solutions to overcome them. [![Play episode](https://www.hotwax.co/hubfs/Hotwax-2021/Podcast-List/Play_red.svg)Listen now](https://www.hotwax.co/podcast/from-store-to-door-revolution-of-ship-from-store-with-nate-skiver) [![Retail Entrepreneurship: A Journey from Clicks to Bricks with Jamie Schisler](https://www.hotwax.co/hs-fs/hubfs/podcast-category-page-podcast-season.png?width=503&height=427&name=podcast-category-page-podcast-season.png)](https://www.hotwax.co/podcast/retail-entrepreneurship-a-journey-from-clicks-to-bricks-with-jamie-schisler) LATEST EPISODE ## [Retail Entrepreneurship: A Journey from Clicks to Bricks with Jamie Schisler](https://www.hotwax.co/podcast/retail-entrepreneurship-a-journey-from-clicks-to-bricks-with-jamie-schisler) ![Episode date](https://www.hotwax.co/hubfs/Hotwax-2021/Podcast-List/Calander_icon.svg)November 21, 2023 ![Episode length](https://www.hotwax.co/hubfs/Hotwax-2021/Podcast-List/TIme_icon.svg)40:06 mins Summary In this episode, our special guest, Jamie Schisler, Chief Comfort Officer at Upwest, delves into the unique challenges faced when initiating a brand within a well-established corporation. Additionally, the episode touches on the role of brick-and-mortar stores in retail and the evolving landscape of digital-first brands. [![Play episode](https://www.hotwax.co/hubfs/Hotwax-2021/Podcast-List/Play_red.svg)Listen now](https://www.hotwax.co/podcast/retail-entrepreneurship-a-journey-from-clicks-to-bricks-with-jamie-schisler) [![Achieving real-time inventory availability with Nick Nedev](https://www.hotwax.co/hs-fs/hubfs/podcast-cover-nick-nedev-real-time-inventory.jpg?width=503&height=427&name=podcast-cover-nick-nedev-real-time-inventory.jpg)](https://www.hotwax.co/podcast/achieving-real-time-inventory-availability-with-nick-nedev) LATEST EPISODE ## [Achieving Real-time Inventory Availability with Nick Nedev](https://www.hotwax.co/podcast/achieving-real-time-inventory-availability-with-nick-nedev) ![Episode date](https://www.hotwax.co/hubfs/Hotwax-2021/Podcast-List/Calander_icon.svg)June 27, 2023 ![Episode length](https://www.hotwax.co/hubfs/Hotwax-2021/Podcast-List/TIme_icon.svg)36:37 mins Summary This episode’s special guest, Nick Nedev, Digital Product Manager for BJ’s Wholesale, discusses the value of inventory explainability and how omnichannel owners leverage this concept to effectively manage their business. [![Play episode](https://www.hotwax.co/hubfs/Hotwax-2021/Podcast-List/Play_red.svg)Listen now](https://www.hotwax.co/podcast/achieving-real-time-inventory-availability-with-nick-nedev) [![Embracing Diversity and Inclusion in Retail with Matthew Lafone](https://www.hotwax.co/hs-fs/hubfs/podcast-category-page-podcast-season.jpg?width=503&height=427&name=podcast-category-page-podcast-season.jpg)](https://www.hotwax.co/podcast/embracing-diversity-and-inclusion-in-retail-with-matthew-lafone) LATEST EPISODE ## [Embracing Diversity and Inclusion in Retail with Matthew Lafone](https://www.hotwax.co/podcast/embracing-diversity-and-inclusion-in-retail-with-matthew-lafone) ![Episode date](https://www.hotwax.co/hubfs/Hotwax-2021/Podcast-List/Calander_icon.svg)September 28, 2022 ![Episode length](https://www.hotwax.co/hubfs/Hotwax-2021/Podcast-List/TIme_icon.svg)36:10 mins Summary This episode’s special guest, Matthew Lafone, President of The Athlete's Foot, shares key insights and tips on how retail brands can best navigate changing consumer behavior and approach sustainability in retail today. [![Play episode](https://www.hotwax.co/hubfs/Hotwax-2021/Podcast-List/Play_red.svg)Listen now](https://www.hotwax.co/podcast/embracing-diversity-and-inclusion-in-retail-with-matthew-lafone) [![The Evolution Of Responsible Retailing With Louise du Toit](https://www.hotwax.co/hs-fs/hubfs/podcast-cover-louise-du-toit-responsible-retailing.jpg?width=503&height=427&name=podcast-cover-louise-du-toit-responsible-retailing.jpg)](https://www.hotwax.co/podcast/the-evolution-of-responsible-retailing-with-louise-du-toit) LATEST EPISODE ## [The Evolution Of Responsible Retailing With Louise du Toit](https://www.hotwax.co/podcast/the-evolution-of-responsible-retailing-with-louise-du-toit) ![Episode date](https://www.hotwax.co/hubfs/Hotwax-2021/Podcast-List/Calander_icon.svg)July 1, 2022 ![Episode length](https://www.hotwax.co/hubfs/Hotwax-2021/Podcast-List/TIme_icon.svg)49:00 mins Summary This episode’s special guest,  Louise du Toit, President at Ganni, tackles the subject of sustainability in retail and discusses how brands can best minimize their impact on the environment. [![Play episode](https://www.hotwax.co/hubfs/Hotwax-2021/Podcast-List/Play_red.svg)Listen now](https://www.hotwax.co/podcast/the-evolution-of-responsible-retailing-with-louise-du-toit) [![Building A Successful Omnichannel Program with Filipp Labkovskiy](https://www.hotwax.co/hs-fs/hubfs/podcast-cover-filipp-labkovskiy-omnichannel-program.jpg?width=503&height=427&name=podcast-cover-filipp-labkovskiy-omnichannel-program.jpg)](https://www.hotwax.co/podcast/building-a-successful-omnichannel-program-with-filipp-labkovskiy) LATEST EPISODE ## [Building A Successful Omnichannel Program with Filipp Labkovskiy](https://www.hotwax.co/podcast/building-a-successful-omnichannel-program-with-filipp-labkovskiy) ![Episode date](https://www.hotwax.co/hubfs/Hotwax-2021/Podcast-List/Calander_icon.svg)April 25, 2022 ![Episode length](https://www.hotwax.co/hubfs/Hotwax-2021/Podcast-List/TIme_icon.svg)50:37 mins Summary This episode’s special guest, Filipp Labkovskiy, Head of eCommerce at ECCO Shoes Russia, offers expert tips and meaningful insight into the role of business analytics in creating successful omnichannel strategies. [![Play episode](https://www.hotwax.co/hubfs/Hotwax-2021/Podcast-List/Play_red.svg)Listen now](https://www.hotwax.co/podcast/building-a-successful-omnichannel-program-with-filipp-labkovskiy) [![Retail Stores - A Bridge Between eCommerce and the Customer with Angela Picin](https://www.hotwax.co/hs-fs/hubfs/podcast-cover-angela-picin-retail-stores.jpg?width=503&height=427&name=podcast-cover-angela-picin-retail-stores.jpg)](https://www.hotwax.co/podcast/retail-stores-a-bridge-between-ecommerce-and-the-customer-with-angela-picin) LATEST EPISODE ## [Retail Stores - A Bridge Between eCommerce and the Customer with Angela Picin](https://www.hotwax.co/podcast/retail-stores-a-bridge-between-ecommerce-and-the-customer-with-angela-picin) ![Episode date](https://www.hotwax.co/hubfs/Hotwax-2021/Podcast-List/Calander_icon.svg)March 16, 2022 ![Episode length](https://www.hotwax.co/hubfs/Hotwax-2021/Podcast-List/TIme_icon.svg)42:13 mins Summary This episode’s special guest,  Angela Picin, Global Omnichannel and Retail Operations Manager at Roger Vivier, shares key insights and tips from her experience managing the implementation of successful omnichannel retail operations. [![Play episode](https://www.hotwax.co/hubfs/Hotwax-2021/Podcast-List/Play_red.svg)Listen now](https://www.hotwax.co/podcast/retail-stores-a-bridge-between-ecommerce-and-the-customer-with-angela-picin) [![Store Fulfillment With Fred Schofield](https://www.hotwax.co/hs-fs/hubfs/podcast-cover-fred-schofield-store-fulfillment.jpg?width=503&height=427&name=podcast-cover-fred-schofield-store-fulfillment.jpg)](https://www.hotwax.co/podcast/get-answered-your-most-burning-questions-about-store-fulfillment-with-fred-schofield) LATEST EPISODE ## [Get Answered Your Most Burning Questions About Store Fulfillment With Fred Schofield](https://www.hotwax.co/podcast/get-answered-your-most-burning-questions-about-store-fulfillment-with-fred-schofield) ![Episode date](https://www.hotwax.co/hubfs/Hotwax-2021/Podcast-List/Calander_icon.svg)March 7, 2022 ![Episode length](https://www.hotwax.co/hubfs/Hotwax-2021/Podcast-List/TIme_icon.svg)39:08 mins Summary This episode’s special guest, Fred Schofield, discusses the importance of aligning your eCommerce and in-store operations to create successful BOPIS and Ship From Store omnichannel initiatives. [![Play episode](https://www.hotwax.co/hubfs/Hotwax-2021/Podcast-List/Play_red.svg)Listen now](https://www.hotwax.co/podcast/get-answered-your-most-burning-questions-about-store-fulfillment-with-fred-schofield) [![Role of Omnichannel Stores in Retail Recovery with Mark Pilkington](https://www.hotwax.co/hs-fs/hubfs/podcast-cover-mark-pilkington-omnichannel-stores.jpg?width=503&height=427&name=podcast-cover-mark-pilkington-omnichannel-stores.jpg)](https://www.hotwax.co/podcast/role-of-omnichannel-stores-in-retail-recovery-with-mark-pilkington) LATEST EPISODE ## [Role of Omnichannel Stores in Retail Recovery with Mark Pilkington](https://www.hotwax.co/podcast/role-of-omnichannel-stores-in-retail-recovery-with-mark-pilkington) ![Episode date](https://www.hotwax.co/hubfs/Hotwax-2021/Podcast-List/Calander_icon.svg)February 8, 2022 ![Episode length](https://www.hotwax.co/hubfs/Hotwax-2021/Podcast-List/TIme_icon.svg)47:19 mins Summary This episode’s special guest, Mark Pilkington, discusses the role that omnichannel stores play in next-generation retail and how the classic model of retail is evolving. [![Play episode](https://www.hotwax.co/hubfs/Hotwax-2021/Podcast-List/Play_red.svg)Listen now](https://www.hotwax.co/podcast/role-of-omnichannel-stores-in-retail-recovery-with-mark-pilkington) [![Championing BOPIS Implementation with Worth Darling](https://www.hotwax.co/hs-fs/hubfs/podcast-cover-worth-darling-bopis.jpg?width=503&height=427&name=podcast-cover-worth-darling-bopis.jpg)](https://www.hotwax.co/podcast/championing-bopis-implementation-with-worth-darling) LATEST EPISODE ## [Championing BOPIS Implementation with Worth Darling](https://www.hotwax.co/podcast/championing-bopis-implementation-with-worth-darling) ![Episode date](https://www.hotwax.co/hubfs/Hotwax-2021/Podcast-List/Calander_icon.svg)January 31, 2022 ![Episode length](https://www.hotwax.co/hubfs/Hotwax-2021/Podcast-List/TIme_icon.svg)49:00 mins Summary This episode’s special guest, Worth Darling, discusses the importance of leveraging your stores and store associates to create seamless BOPIS and ship-from-store omnichannel initiatives. [![Play episode](https://www.hotwax.co/hubfs/Hotwax-2021/Podcast-List/Play_red.svg)Listen now](https://www.hotwax.co/podcast/championing-bopis-implementation-with-worth-darling) [Prev](https://www.hotwax.co/podcast) [1](https://www.hotwax.co/podcast) [2](https://www.hotwax.co/podcast/page/2) [3](https://www.hotwax.co/podcast/page/3) [4](https://www.hotwax.co/podcast/page/4) [Next](https://www.hotwax.co/podcast/page/3) ## Start your Omnichannel Transformation [CONNECT WITH US](https://www.hotwax.co/connect) [![HotWax Commerce](https://www.hotwax.co/hubfs/Hotwax-2021/HotWax_February2020/Images%20Icons,%20Apparel%20background,%20Hexagon/logo-hotwax-dark.svg)](https://www.hotwax.co/) ### Connect ### Headquarters 175 S Main St Suite 1310, Salt Lake City, UT 84111 - Product - [Omnichannel Order Management](https://www.hotwax.co/product/omnichannel-order-management-system/) - [FAQ](https://www.hotwax.co/frequently-asked-questions) - [Product Updates](https://www.hotwax.co/product-update) - [Documentation](https://www.hotwax.co/hotwax-commerce-documentation) - Use cases - [Buy Online Pick-Up In Store](https://www.hotwax.co/solution/buy-online-pick-up-in-store-bopis-software/) - [Configurable Order Routing](https://www.hotwax.co/solution/configurable-order-routing) - [Ship From Store](https://www.hotwax.co/solution/ship-from-store-software) - [Unified Inventory](https://www.hotwax.co/solution/unified-inventory/) - [Pre-Orders](https://www.hotwax.co/solution/pre-orders/) - [Buy Online Return In Store](https://www.hotwax.co/solution/buy-online-return-in-store-boris-software) - [Store Inventory Management](https://www.hotwax.co/solution/store-inventory-management) - Solutions - [Omnichannel OMS for Shopify](https://www.hotwax.co/product/omnichannel-order-management-system-for-shopify/) - [Omnichannel Retail Sales Audit](https://www.hotwax.co/product/omnichannel-retail-sales-audit-oresa/) © 2026 HotWax Commerce