Customer Centric Retailing

A platform for retail leaders to discuss the challenges, opportunities, and trends in the industry, including eCommerce, brick-and-mortar operations, omnichannel technology, culture, and innovation to achieve customer-centric retailing.

Anil Patel

CEO - HotWax Commerce

CCRP MIC
Phygital Retailing & Beyond with Jeff Fisher

LATEST EPISODE

Phygital Retailing & Beyond with Jeff Fisher

June 14, 2024 47:08 mins

Summary

In this episode, Jeff Fisher, the VP of Retail at Blenders Eyewear, shares his insights on various aspects of the retail industry from significance of customer experience, emphasizing the role of store associates in building trust and facilitating online sales.

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Radical Hospitality in Retail with Suzanne Evans

LATEST EPISODE

Radical Hospitality in Retail with Suzanne Evans

June 4, 2024 32:18 mins

Summary

In this episode, our special guest, Suzanne Evans, Vice President Head of Stores at Tecovas, provides invaluable insights into the pivotal role of hospitality in retail. Emphasizing the significance of fostering team development and nurturing a positive workplace culture, Evans highlights the delicate balance required between effective salesmanship and genuine customer service.

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Decoding CX in Prescription Footwear with John Prothro

LATEST EPISODE

Decoding CX in Prescription Footwear with John Prothro

May 16, 2024 25:29 mins

Summary

In this episode, our special guest, John Prothro, President and CEO of Foot Solutions, provides a deep dive into the brand's customer-centric retail model. With an emphasis on service over product, Foot Solutions prioritizes personalized orthotics and footwear solutions, backed by a commitment to customer care and education. Prothro shed light on the brand's innovative use of technology to empower customers, offering online resources and educational materials for informed decision-making. 

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From Store to Door: Revolution of Ship from Store with Nate Skiver

LATEST EPISODE

From Store to Door: Revolution of Ship from Store with Nate Skiver

April 15, 2024 55:58 mins

Summary

In this episode, our special guest, Nate Skiver, the founder of LPF Spend Management, delves into the intricacies of omnichannel strategies like Ship From Store, managing relationships with logistics partners, and optimizing store fulfillment and shipping strategies for fashion retail brands. Additionally, he touches on the challenges that retailers face when implementing Ship From Store and possible solutions to overcome them.

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Retail Entrepreneurship: A Journey from Clicks to Bricks with Jamie Schisler

LATEST EPISODE

Retail Entrepreneurship: A Journey from Clicks to Bricks with Jamie Schisler

November 21, 2023 40:06 mins

Summary

In this episode, our special guest, Jamie Schisler, Chief Comfort Officer at Upwest, delves into the unique challenges faced when initiating a brand within a well-established corporation. Additionally, the episode touches on the role of brick-and-mortar stores in retail and the evolving landscape of digital-first brands.

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Achieving real-time inventory availability with Nick Nedev

LATEST EPISODE

Achieving Real-time Inventory Availability with Nick Nedev

June 27, 2023 36:37 mins

Summary

This episode’s special guest, Nick Nedev, Digital Product Manager for BJ’s Wholesale, discusses the value of inventory explainability and how omnichannel owners leverage this concept to effectively manage their business.

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Embracing Diversity and Inclusion in Retail with Matthew Lafone

LATEST EPISODE

Embracing Diversity and Inclusion in Retail with Matthew Lafone

September 28, 2022 36:10 mins

Summary

This episode’s special guest, Matthew Lafone, President of The Athlete's Foot, shares key insights and tips on how retail brands can best navigate changing consumer behavior and approach sustainability in retail today.

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The Evolution Of Responsible Retailing With Louise du Toit

LATEST EPISODE

The Evolution Of Responsible Retailing With Louise du Toit

July 1, 2022 49:00 mins

Summary

This episode’s special guest,  Louise du Toit, President at Ganni, tackles the subject of sustainability in retail and discusses how brands can best minimize their impact on the environment.

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Building A Successful Omnichannel Program with Filipp Labkovskiy

LATEST EPISODE

Building A Successful Omnichannel Program with Filipp Labkovskiy

April 25, 2022 50:37 mins

Summary

This episode’s special guest, Filipp Labkovskiy, Head of eCommerce at ECCO Shoes Russia, offers expert tips and meaningful insight into the role of business analytics in creating successful omnichannel strategies.

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Retail Stores - A Bridge Between eCommerce and the Customer with Angela Picin

LATEST EPISODE

Retail Stores - A Bridge Between eCommerce and the Customer with Angela Picin

March 16, 2022 42:13 mins

Summary

This episode’s special guest,  Angela Picin, Global Omnichannel and Retail Operations Manager at Roger Vivier, shares key insights and tips from her experience managing the implementation of successful omnichannel retail operations.

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Store Fulfillment With Fred Schofield

LATEST EPISODE

Get Answered Your Most Burning Questions About Store Fulfillment With Fred Schofield

March 7, 2022 39:08 mins

Summary

This episode’s special guest, Fred Schofield, discusses the importance of aligning your eCommerce and in-store operations to create successful BOPIS and Ship From Store omnichannel initiatives.

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Role of Omnichannel Stores in Retail Recovery with Mark Pilkington

LATEST EPISODE

Role of Omnichannel Stores in Retail Recovery with Mark Pilkington

February 8, 2022 47:19 mins

Summary

This episode’s special guest, Mark Pilkington, discusses the role that omnichannel stores play in next-generation retail and how the classic model of retail is evolving.

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Championing BOPIS Implementation with Worth Darling

LATEST EPISODE

Championing BOPIS Implementation with Worth Darling

January 31, 2022 49:00 mins

Summary

This episode’s special guest, Worth Darling, discusses the importance of leveraging your stores and store associates to create seamless BOPIS and ship-from-store omnichannel initiatives.

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Exciting Trends in Retail With Barbara Thau

LATEST EPISODE

Exciting Trends in Retail With Barbara Thau

August 12, 2021 33:42 mins

Summary

Our special guest, Barbara Thau, joins us to discuss exciting trends in retail with an emphasis on experiential shopping and customer loyalty. 

How can retailers best leverage social commerce? What loyalty trends are successful in keeping customers engaged? How can retailers best employ technology to delight customers?

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What Makes For Remarkable Retail With Steve Dennis

LATEST EPISODE

What Makes For Remarkable Retail With Steve Dennis

July 26, 2021 39:31 mins

Summary

Our special guest, Steve Dennis, joins us to discuss the importance of centering all operations around the customer and eliminating cumbersome silos in order to enable a frictionless experience.

What are some of the ways that you think retailers can re-imagine their store layouts to accommodate modern buying behaviors? How should retailers approach measuring success for physical retail? What is Steve’s message for retailers that continue to be resistant to change?

 

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