Buffer safety stock, toggle fulfillment locations and add complex inventory computation logic consistently on all sales channels with Unified Inventory.
Buffer safety stock, toggle fulfillment locations and add complex inventory computation logic consistently on all sales channels with Unified Inventory.
Global View of Inventory
Unified Inventory produces a single sellable inventory count for every product sold online even if it is stocked at multiple locations.
By integrating with POS, WMS and ERP systems for a complete company wide inventory view, unified inventory creates a single, simple sellable inventory number that is easy to integrate with sales channels without compromising omnichannel configurations.
Global View of Inventory
Consolidating inventory from all locations and applying inventory rules like safety stock and deducting inventory from offline locations means eCommerce teams only have to set up a product’s inventory once in the OMS and it's ready to be sold on any sales channel. No risk of over or underselling.
Configure Unified Inventory
Unified inventory allows retailers to control which stores contribute to online sales. Factoring in which locations sell inventory online before publishing to online channels ensures that inventory from dedicated offline locations is not promised to online customers.
It also lets retailers set up fall back fulfillment locations that don’t publish inventory online but can be used as last resort fulfillment locations if stock is depleted at the warehouse unexpectedly.
Configure Unified Inventory
Unified Inventory also gives retailers a level of control that would otherwise be impossible to configure on any sales channel. Retailers can configure inventory locations down to each individual SKU giving an unprecedented level of control over how their catalog is sold online and making sure that their customer experience is uncompromised.
Hot new launches can be set to only fulfill from warehouse locations to ensure stores can hold inventory for walk-in customers while regular products continue to ship normally. Or maybe a special product line requires unique packaging during fulfillment that can only be delivered from a particular location. Whatever the scenario, retailers can configure it with Unified Inventory.
Configure Unified Inventory
Unified inventory even excludes the inventory promised against orders awaiting allocation from sellable inventory.
This allows retailers to commit inventory to an order as a company level even if an order has been held from fulfillment for further processing or re-allocation.
Configure Unified Inventory
Acing in-store customer experience is one of the highest priorities for omnichannel retailers. So unifying inventory allows retailers to set aside safety stock at individual locations to ensure walk-in customer experience is not compromised by online fulfillment. Unified Inventory ensures that safety stock is accounted for even on sales channels that don’t support safety stock.
Configure Unified Inventory
Oftentimes fulfillment teams come across damaged inventory and get stuck in situations where they are unable to fulfil orders. With safety stock at warehouses, retailers can ensure that they never have to cancel an order due to over-promising by buffering out inventory before it's published online for sales.
Configure Unified Inventory
While traditional safety stock is applied to products at an individual location level, Global Thresholds allow retailers to apply a buffer on their inventory at a company level as well. Instead of being bound to any physical location, Global Threshold is applied to the aggregated inventory count, making it much easier for eCommerce teams to ensure that inventory will be available for all orders without worrying about which location to buffer inventory from.
HotWax Commerce offers several options for fulfilling store pickup orders:
A. HotWax Commerce BOPIS Fulfillment App: A stand-alone mobile app for retailers who are open to using third-party apps to fulfill BOPIS orders from stores.
B. In-house Custom POS Application: For retailers who prefer not to use third-party apps and want to avoid additional training for store associates, HotWax Commerce offers APIs for reading and fulfilling store pickup orders. Retailers' tech teams can use these APIs to develop custom applications within their existing POS systems.
C. Shopify POS BOPIS Fulfillment App: For retailers using Shopify POS, we provide a "Store Pick-Up" application that integrates with Shopify POS. Store associates can view and fulfill store pickup orders assigned to their stores.
Once BOPIS orders are fulfilled, HotWax Commerce syncs the information back to eCommerce, marking the order as completed.
Yes, HotWax Commerce can push orders to POS using APIs provided by the POS system. If POS does not offer APIs, orders can be placed in CSV format on a designated SFTP location for the POS system to access.
HotWax Commerce downloads payment method and order status information and syncs these with POS. However, payment processing and capturing are managed in eCommerce, as the transactions are online sales.
HotWax Commerce can display an estimated pickup date by determining the nearest stores or warehouses with inventory and the time required to transfer the product to the selected store. If the customer places a store pickup order, HotWax Commerce initiates a "ship-to-store" process and creates a transfer order in the POS/warehouse system. The transfer order status can be synced from POS/warehouse system to HotWax Commerce.
HotWax Commerce BOPIS Fulfillment App and APIs allow Store Associates to change the order's delivery mode from “Store Pick-Up” to “Delivery.” Associates can consult with customers and modify the delivery mode if approved, routing the order to the nearest store or warehouse.
Alternatively, associates can use the HotWax Commerce BOPIS Fulfillment App to send an email to customers, informing them of the product's unavailability and providing alternative pickup options.
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