--- title: BOPIS Software for Same-Day Pickup | HotWax Commerce description: Offer same-day pickup with BOPIS software that shows accurate store availability, lets shoppers choose a store, and keeps them updated until pickup. image: https://www.hotwax.co/hubfs/common-assets/shared-images/Preview%20Image%20-%20BOPIS%20solution.png --- [![HotWax Commerce](https://www.hotwax.co/hs-fs/hubfs/hotwax-logo.png?width=200&height=63&name=hotwax-logo.png)](https://www.hotwax.co/) [![HotWax Commerce](https://www.hotwax.co/hs-fs/hubfs/Common%20assets/Logos/HotWax/HWCLogoDarkMode.png?width=200&height=63&name=HWCLogoDarkMode.png)](https://www.hotwax.co/) ☰ - Product - Overview - [Order Management System](https://www.hotwax.co/product/omnichannel-order-management-system/) - [Store Inventory Management](https://www.hotwax.co/solution/store-inventory-management) - [Omnichannel Suite](https://www.hotwax.co/product/omnichannel-order-management-system-for-shopify/) - [OMS Architecture](https://www.hotwax.co/product/technology/oms-architecture) - [MCP Server](https://www.hotwax.co/product/technology/mcp-server) - [AI Powered Order Routing](https://www.hotwax.co/product/technology/ai-powered-order-routing) - [FAQs](https://www.hotwax.co/frequently-asked-questions) - [Product Updates](https://www.hotwax.co/product-updates) - [Knowledge Base](https://www.hotwax.co/hotwax-commerce-documentation) - Integrations - [Shopify](https://www.hotwax.co/shopify-order-management-integration) - [NetSuite](https://www.hotwax.co/hotwax-netsuite-integration) - [All Integrations](https://www.hotwax.co/all-integrations/) - Use Cases - By Business Benefits - [Prevent Overselling](https://www.hotwax.co/use-cases/prevent-overselling) - [Unified Inventory](https://www.hotwax.co/solution/unified-inventory/) - [Order Routing](https://www.hotwax.co/solution/configurable-order-routing) - [Ship From Store](https://www.hotwax.co/solution/ship-from-store-software) - [Buy Online Pick-Up In Store](https://www.hotwax.co/solution/buy-online-pick-up-in-store-bopis-software/) - [Pre-Orders](https://www.hotwax.co/solution/pre-orders/) - [Inventory Transfers](https://www.hotwax.co/inventory-transfers) - [Cycle Counts](https://www.hotwax.co/cycle-count) - [Return In Store](https://www.hotwax.co/solution/buy-online-return-in-store-boris-software) - [Retail Sales Audit](https://www.hotwax.co/product/omnichannel-retail-sales-audit-oresa/) - By Business Model - [Footwear](https://www.hotwax.co/industries/footwear) - [Jewelry](https://www.hotwax.co/industries/jewelry) - [Fashion & Apparel](https://www.hotwax.co/industries/apparel-and-fashion) - [Beauty](https://www.hotwax.co/industries/beauty-and-personal-care) - [Travel](https://www.hotwax.co/industries/travel-and-bags) - Resources - [Blog](https://www.hotwax.co/blog) - [Podcast](https://www.hotwax.co/podcast) - [Whitepaper](https://www.hotwax.co/whitepaper) - [Luxury Order Management](https://www.hotwax.co/order-management-system-for-luxury-brands) - [Comparing Order Management Capabilities B/W Shopify and HotWax](https://www.hotwax.co/comparing-order-management-capabilities-between-shopify-and-hotwax) - [How To Do By Online Pick-Up In Store Right](https://www.hotwax.co/how-to-do-buy-online-pick-up-in-store-right) - [Solution Briefs](https://www.hotwax.co/solution-briefs) - [Demo Videos](https://www.hotwax.co/demo-videos/) - [Sample BI Reports](https://www.hotwax.co/business-intelligence-bi-reports) - Company - [Our Story](https://www.hotwax.co/about-us/our-story/) - [Team](https://www.hotwax.co/about-us/) - [Partners](https://www.hotwax.co/become-a-partner) - [Customers](https://www.hotwax.co/customers) - [Pressroom](https://www.hotwax.co/hotwax-commerce-pressroom) - [Social Impact](https://www.hotwax.co/social-impact-hotwax-commerce) - [Events](https://www.hotwax.co/events-and-conferences) - [Security](https://www.hotwax.co/privacy-and-security) [Book a demo](https://cta-na2.hubspot.com/web-interactives/public/v1/track/click?encryptedPayload=AVxigLISXXGkcOtRysPKfjcriLyodY4rudkc50veKlKDe8q2B1%2FRWGeLxDhbY%2BkohRU8XspED5h92umpu7OkRZM1bllkBJKAFAlbNGEnCRAQX7O752HQT17G9v%2FBCweH%2FXvHlZ5%2FUC0MRPtKYCn5XoGb8TpxbLxvKbLalLOZcHeqoaHicFtr15mZOUkn2Y06IxHVsa5b0g%3D%3D&portalId=6357099) # Same-Day Buy Online Pick-Up In Store Let customers place and pickup their orders on the same day. With the consumer-grade user experience on mobile/desktop apps, empower store associates to fulfill same-day BOPIS orders hassle-free. ![HotWax Commerce BOPIS software showing customer notifications and emails for orders ready for in-store pickup.](https://www.hotwax.co/hs-fs/hubfs/bopis-use-case/BOPIS%20banner.png?width=975&height=650&name=BOPIS%20banner.png) ## Digital Storefront BOPIS Experience Digital Storefront BOPIS Experience ### Choose My Store Customers can find a curated list of stores that offer pickup based on their zip code or current browser location. Day-specific operating hours also help customers identify the best location for same day pickup for them. Customers can also conveniently choose and save their **preferred pickup location as "My Store"** from the list of available stores, so that they don't have to find their favorite store every time. ![Store website with a My Store pin showing the shopper's chosen BOPIS pickup store](https://www.hotwax.co/hs-fs/hubfs/bopis-use-case/bopis-my-store-selector-website.png?width=700&height=510&name=bopis-my-store-selector-website.png) Digital Storefront BOPIS Experience ### Digital Store Browsing Customers can **pinpoint products available for immediate pickup** at their preferred store in real time. Browsing product listing pages in "Store Mode" means customers don't have to jump back and forth from product detail pages looking for items that they can pickup today. ![Store mode showing only products available at the shopper's chosen store, part of BOPIS](https://www.hotwax.co/hs-fs/hubfs/bopis-use-case/storemode.png?width=2000&name=storemode.png) ![Store mode showing only products available at the shopper's chosen store, part of BOPIS](https://www.hotwax.co/hs-fs/hubfs/bopis-use-case/storemode.png?width=2000&name=storemode.png) Digital Storefront BOPIS Experience ### Product Detail Page The product detail page also allows customers to look up a product's inventory at their "My Store" with a glance or quickly look up product inventory at nearby stores. **Stores are automatically sorted with the closest stores at the top** along with open hours for same day pickup. ![Product page showing stores with the item available to pick up today with BOPIS](https://www.hotwax.co/hs-fs/hubfs/bopis-use-case/bopis-pick-up-today-product-page.png?width=2000&name=bopis-pick-up-today-product-page.png) ![Product page showing stores with the item available to pick up today with BOPIS](https://www.hotwax.co/hs-fs/hubfs/bopis-use-case/bopis-pick-up-today-product-page.png?width=2000&name=bopis-pick-up-today-product-page.png) Digital Storefront BOPIS Experience ### Building Mixed Cart Customers have the convenience of **adding both pickup and delivery items** to their shopping carts, allowing them to place their orders in a single transaction. Digital Storefront BOPIS Experience ### Reserved Cart Items Showing the reserved until date and time for eligible pickup items in cart informs customers of the limited reservation window and encourages fast conversion of BOPIS orders, minimizing cart abandonment. If a customer's reservation expires they can recheck realtime in-store availability for pickup items helping guarantee product availability in store when they place their order. ![reserve items in cart](https://www.hotwax.co/hs-fs/hubfs/bopis-use-case/reserve%20items%20in%20cart.png?width=752&height=1094&name=reserve%20items%20in%20cart.png) Digital Storefront BOPIS Experience ### Offer Ship to Store Let customers place pickup orders for out-of-stock items to be collected from their preferred store at a later date. The PDP displays an estimated pickup timeframe, such as **"Pickup in 2 days."** Once the inventory arrives at the selected store, customers are notified. This speeds up the pickup process and reduces cart abandonment. ![Product page offering ship to store when the item is not in stock for BOPIS](https://www.hotwax.co/hs-fs/hubfs/bopis-use-case/bopis-ship-to-store-product-page.png?width=2000&name=bopis-ship-to-store-product-page.png) Digital Storefront BOPIS Experience ### Order Confirmation Customers can easily review their purchased items and pickup details in the automated order confirmation email sent to them. ![BOPIS order confirmation email on a phone from the BOPIS software](https://www.hotwax.co/hs-fs/hubfs/bopis-use-case/bopis-confirmation-email.png?width=800&height=1594&name=bopis-confirmation-email.png) ## Process BOPIS Orders Process BOPIS Orders ### Fulfill Pickup Orders The dedicated in-store BOPIS Fulfillment App **embeds into Shopify POS** so that store associates can quickly Pick, Pack and Handover BOPIS orders without switching apps. The app also enables **push notifications** so that store associates can get orders ready for pickup within minutes of customers placing them. ![Store app on a tablet and phone alerting associates to fulfill new BOPIS orders](https://www.hotwax.co/hs-fs/hubfs/bopis-use-case/fulfill-bopis-orders-store-app.png?width=2000&name=fulfill-bopis-orders-store-app.png) ![Store app on a tablet and phone alerting associates to fulfill new BOPIS orders](https://www.hotwax.co/hs-fs/hubfs/bopis-use-case/fulfill-bopis-orders-store-app.png?width=2000&name=fulfill-bopis-orders-store-app.png) Process BOPIS Orders ### Let Customers Know Their Order is Ready for Pickup When store associates mark orders **"Ready for Pickup,"** customers receive an automated email notification which informs them that they can collect their order. ![Notify shoppers](https://www.hotwax.co/hs-fs/hubfs/bopis-use-case/Notify%20shoppers.png?width=866&height=1726&name=Notify%20shoppers.png) Process BOPIS Orders ### View Picklists Store associates can view picklists displaying order items to be packed, along with  handling instructions like gift wrapping or special packaging, allowing for quick and accurate order preparation.   ![Printed BOPIS picklist with order number, product, and quantity to pick](https://www.hotwax.co/hs-fs/hubfs/bopis-use-case/bopis-picklist.png?width=1292&height=504&name=bopis-picklist.png) ![Printed BOPIS picklist with order number, product, and quantity to pick](https://www.hotwax.co/hs-fs/hubfs/bopis-use-case/bopis-picklist.png?width=1292&height=504&name=bopis-picklist.png) Process BOPIS Orders ### Send Pickup Reminders If customers happen to miss the initial ready for pickup email, store associates have the ability to resend it to remind customers that their order is ready for pickup. ![BOPIS app on a phone with the option to resend the ready for pickup email](https://www.hotwax.co/hs-fs/hubfs/bopis-use-case/bopis-resend-ready-for-pickup-email.png?width=1383&height=1294&name=bopis-resend-ready-for-pickup-email.png) ![BOPIS app on a phone with the option to resend the ready for pickup email](https://www.hotwax.co/hs-fs/hubfs/bopis-use-case/bopis-resend-ready-for-pickup-email.png?width=1383&height=1294&name=bopis-resend-ready-for-pickup-email.png) Process BOPIS Orders ### Handover and Reconcile Completed Orders After customers have picked up their BOPIS orders, fulfillment teams can use the Completed tab to **monitor their fulfillment performance** for the day.   ![BOPIS app on a tablet listing completed store pickup orders](https://www.hotwax.co/hs-fs/hubfs/bopis-use-case/bopis-completed-orders-tablet.png?width=1200&height=954&name=bopis-completed-orders-tablet.png) ![BOPIS app on a tablet listing completed store pickup orders](https://www.hotwax.co/hs-fs/hubfs/bopis-use-case/bopis-completed-orders-tablet.png?width=700&height=557&name=bopis-completed-orders-tablet.png) Process BOPIS Orders ### Handle Exceptions Store associates can record any unexpected inventory variances found while preparing BOPIS orders to prevent customers from placing repeat pickup orders for the same unavailable items. ![BOPIS order rejection reasons: damaged, mismatch, not in stock, store inactive](https://www.hotwax.co/hs-fs/hubfs/bopis-use-case/bopis-order-rejection-reasons.png?width=250&height=298&name=bopis-order-rejection-reasons.png) ![BOPIS order rejection reasons: damaged, mismatch, not in stock, store inactive](https://www.hotwax.co/hs-fs/hubfs/bopis-use-case/bopis-order-rejection-reasons.png?width=564&height=672&name=bopis-order-rejection-reasons.png) Process BOPIS Orders ### Provide Alternate Fulfillment Options Provide flexible options for managing rejected BOPIS orders and save the sale. Customers can **pickup items from multiple locations, a single store with all items, or opt for home delivery.** Customers can also see suggested pickup locations based on where items are available, helping them quickly find the most convenient option. For items that are globally unavailable, retailers can provide cancellation options to offer clarity and maintain a hassle-free experience. ![Customer prompted to choose a suggested store when a BOPIS order is rejected](https://www.hotwax.co/hs-fs/hubfs/bopis-use-case/bopis-suggested-store-reroute.png?width=800&height=806&name=bopis-suggested-store-reroute.png) ![Customer prompted to choose a suggested store when a BOPIS order is rejected](https://www.hotwax.co/hs-fs/hubfs/bopis-use-case/bopis-suggested-store-reroute.png?width=1668&height=1680&name=bopis-suggested-store-reroute.png) ## Endless Aisle Endless Aisle ### Secure Sales Store associates can view the stock availability of all retail locations and help customers find products they're looking for at other store locations. By making a **store’s aisle “endless,”**  they can make sure customers are never left without options.   ![Endless aisle in BOPIS: store associates order out of stock items for in store shoppers](https://www.hotwax.co/hs-fs/hubfs/bopis-use-case/bopis-endless-aisle-store-inventory.png?width=1200&height=398&name=bopis-endless-aisle-store-inventory.png) ![Endless aisle in BOPIS: store associates order out of stock items for in store shoppers](https://www.hotwax.co/hs-fs/hubfs/bopis-use-case/bopis-endless-aisle-store-inventory.png?width=700&height=232&name=bopis-endless-aisle-store-inventory.png) ## Frequently Asked Questions: --- - ### [What options does HotWax Commerce provide for managing the fulfillment of store pickup orders placed in eCommerce?](https://www.hotwax.co/solution/buy-online-pick-up-in-store-bopis-software/#content-1) HotWax Commerce offers several options for fulfilling store pickup orders: **A. HotWax Commerce BOPIS Fulfillment App:** A stand-alone mobile app for retailers who are open to using third-party apps to fulfill BOPIS orders from stores. **B. In-house Custom POS Application:** For retailers who prefer not to use third-party apps and want to avoid additional training for store associates, HotWax Commerce offers APIs for reading and fulfilling store pickup orders. Retailers' tech teams can use these APIs to develop custom applications within their existing POS systems. **C. Shopify POS BOPIS Fulfillment App:** For retailers using Shopify POS, we provide a "Store Pick-Up" application that integrates with Shopify POS. Store associates can view and fulfill store pickup orders assigned to their stores. Once BOPIS orders are fulfilled, HotWax Commerce syncs the information back to eCommerce, marking the order as completed. - ### [Can HotWax Commerce push store pickup orders from eCommerce to POS?](https://www.hotwax.co/solution/buy-online-pick-up-in-store-bopis-software/#content-2) Yes, HotWax Commerce can push orders to POS using APIs provided by the POS system. If POS does not offer APIs, orders can be placed in CSV format on a designated SFTP location for the POS system to access. - ### [Does HotWax Commerce include payment method details when downloading orders from eCommerce and sending them to POS?](https://www.hotwax.co/solution/buy-online-pick-up-in-store-bopis-software/#content-3) HotWax Commerce downloads payment method and order status information and syncs these with POS. However, payment processing and capturing are managed in eCommerce, as the transactions are online sales. - ### [What if a customer selects a store for pickup that doesn't have the desired product in stock?](https://www.hotwax.co/solution/buy-online-pick-up-in-store-bopis-software/#content-4) HotWax Commerce can display an estimated pickup date by determining the nearest stores or warehouses with inventory and the time required to transfer the product to the selected store. If the customer places a store pickup order, HotWax Commerce initiates a "ship-to-store" process and creates a transfer order in the POS/warehouse system. The transfer order status can be synced from POS/warehouse system to HotWax Commerce. - ### [What if a customer selects a store for pickup with available inventory, but the Store Associate later discovers the product is unavailable?](https://www.hotwax.co/solution/buy-online-pick-up-in-store-bopis-software/#content-5) [HotWax Commerce BOPIS Fulfillment App](https://www.hotwax.co/solution/buy-online-pick-up-in-store-bopis-software/) and APIs allow Store Associates to change the order's delivery mode from “Store Pick-Up” to “Delivery.” Associates can consult with customers and modify the delivery mode if approved, routing the order to the nearest store or warehouse. Alternatively, associates can use the HotWax Commerce BOPIS Fulfillment App to send an email to customers, informing them of the product's unavailability and providing alternative pickup options. - ### [Does HotWax Commerce support curbside pickup?](https://www.hotwax.co/solution/buy-online-pick-up-in-store-bopis-software/#content-6) Yes. Curbside pickup runs on the same BOPIS workflow in HotWax Commerce, so it works as curbside pickup software without a separate tool. Shoppers order online and choose a store for pickup. HotWax routes the order to that store based on real-time inventory, and store associates pick and pack it the same way they do for in-store pickup. When the order is ready, the customer is notified, and the associate hands the order over at the customer's car instead of at the counter. ## Start your Omnichannel Transformation [Book a demo](https://www.hotwax.co/connect) [![HotWax Commerce](https://www.hotwax.co/hubfs/Hotwax-2021/HotWax_February2020/Images%20Icons,%20Apparel%20background,%20Hexagon/logo-hotwax-dark.svg)](https://www.hotwax.co/) ### Connect ### Headquarters 175 S Main St Suite 1310, Salt Lake City, UT 84111 - Product - [Omnichannel Order Management](https://www.hotwax.co/product/omnichannel-order-management-system/) - [FAQ](https://www.hotwax.co/frequently-asked-questions) - [Product Updates](https://www.hotwax.co/product-update) - [Documentation](https://www.hotwax.co/hotwax-commerce-documentation) - Use cases - [Buy Online Pick-Up In Store](https://www.hotwax.co/solution/buy-online-pick-up-in-store-bopis-software/) - [Configurable Order Routing](https://www.hotwax.co/solution/configurable-order-routing) - [Ship From Store](https://www.hotwax.co/solution/ship-from-store-software) - [Unified Inventory](https://www.hotwax.co/solution/unified-inventory/) - [Pre-Orders](https://www.hotwax.co/solution/pre-orders/) - [Buy Online Return In Store](https://www.hotwax.co/solution/buy-online-return-in-store-boris-software) - [Store Inventory Management](https://www.hotwax.co/solution/store-inventory-management) - Solutions - [Omnichannel OMS for Shopify](https://www.hotwax.co/product/omnichannel-order-management-system-for-shopify/) - [Omnichannel Retail Sales Audit](https://www.hotwax.co/product/omnichannel-retail-sales-audit-oresa/) © 2026 HotWax Commerce