Order Routing & Fulfillment

HotWax Commerce's intelligent Order Routing and intuitive Fulfillment Apps help fulfil orders fast at reduced cost.

Order Routing & Fulfillment

Fulfil orders fast at reduced cost with intelligent order routing and intuitive fulfillment apps.

Smart Order Routing

Smart Order Routing

Allocate Inventory from Ideal Fulfillment Locations

Route online orders to fulfillment locations using configurable rules that take into account factors such as proximity to the customer's address, inventory levels, and fulfillment capacity. 

Shipping zones

Smart Order Routing

Utilising Zone based fulfillment to save on delivery cost

Shipping zones are determined by distance from the customer’s location to the fulfillment location. Lower the shipping zone, lower is the shipping cost and transit time. Zone based fulfillment routes orders to particular warehouse or store locations by identifying inventory in the lowest shipping zone from the customer’s address.  

Smart Order Routing

Allocate Inventory from Ideal Fulfillment Locations

Route online orders to fulfillment locations using configurable rules that take into account factors such as proximity to the customer's address, inventory levels, and fulfillment capacity. 

 

Location pins

Smart Order Routing

Utilising Zone Based Fulfillment to Save on Delivery Cost

Shipping zones are determined by distance from the customer’s location to the fulfillment location. Lower the shipping zone, lower is the shipping cost and transit time. Zone based fulfillment routes orders to particular warehouse or store locations by identifying inventory in the lowest shipping zone from the customer’s address.  

 

 

 

Smart Order Routing

Avoid Order Splitting

When an order includes multiple items, the routing engine searches for a single fulfillment location with all order items. If, after two routing attempts, a fulfillment location with all order items in stock isn't found, the order is divided into multiple shipments and fulfilled from different locations.

Order Splitting
Avoid Order Splitting

Smart Order Routing

Enable/Disable Fulfillment at the Location Level

If an operations manager disables fulfillment from a location, due to operational constraints, the order routing engine will not allocate orders to these locations.

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Fulfillment Toggle

Ensure Speedy Order Fulfillment

Ensure Swift Order Fulfillment

Pick and Pack Orders in Batches

Compared to picking and packing order items individually, batch processing is much faster in fulfilling online orders. Empowering fulfillment teams with the capability to pick-pack orders in batches can greatly reduce fulfillment time and enhance productivity.

Pick and Pack orders
PICK AND PACK 1

Ensure Swift Order Fulfillment

Minimize Picker’s Travel Time

Orders are clearly organised in a pick list, allowing pickers to efficiently collect all online orders in a single run, resulting in a notable reduction in the average pick-up time.

Minimize pickers travel time-1
Minimize pickers travel time-1

Ensure Swift Order Fulfillment

Verify Picked Items

Scan product barcodes to ensure accurate item verification during the picking process. For retailers that don’t have barcoded inventory, pickers can access enlarged product images, to help visually confirm the items they are picking. 

Verify Picked Items
Verify Picked Items

Ensure Swift Order Fulfillment

Print Shipping Labels in Bulk and Reduce Packing Time

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Shipping labels are generated automatically while the orders are being picked, and can be printed in bulk, helping packers to reduce the packing time. 

Print Shipping Labels in Bulk and Reduce Packing Time

Ensure Swift Order Fulfillment

Increase Profit Margins with Rate Shopping

Fulfil orders from the most economical shipping method while meeting the expected delivery time.

Rate Shopping

For instance, when a customer selects 2-day delivery, rate shopping identifies shipping methods offered by carriers that can deliver the order in the given timeframe. Usually Next Day Air shipping is needed to deliver items on time, but when items are delivered from a location near the customer, rate shopping will identify that Ground Shipping, which usually takes 5-7 days, can deliver this order in two days as well at a lower cost. Rate shopping will then automatically select the lower cost option, increasing profit margins, while making sure customers get what they ordered on time.

Improve Fulfillment Efficiency

Improve Fulfillment Efficiency

Reject Orders and Log Inventory Variance

It is not uncommon for pickers to discover the last inventory of an ordered item is worn out, damaged or simply out of stock. In such cases, pickers have the option to reject part of or an entire order. The order is then quickly rerouted to another fulfilment location.


Pickers can also log inventory variance along with the reasons behind the discrepancies to eliminate inventory discrepancies and prevent further routing of orders to the same store.

Exception handling

Improve Fulfillment Efficiency

Keep Tabs on Unfulfilled Orders

Monitoring unfulfilled orders is crucial for retailers. It involves tracking orders that have been brokered at the warehouse but haven't been fulfilled. This data helps retailers improve order fill rates, meet delivery timelines, and tackle challenges in omnichannel order fulfillment.

Keep a Check on Unfulfilled Orders 2
Keep a Check on Unfulfilled Orders 1-1

Improve Fulfillment Efficiency

Send Fulfillment Reminders to Pickers

During rush hours, fulfillment teams might overlook picking and packing orders. To prevent shipping delays, push notifications remind the team of their outstanding orders that need to be fulfilled and ensure timely shipping.

Fulfillment Reminder 2
Fulfillment Reminder 2

Improve Fulfillment Efficiency

Toggle Fulfillment from a Location

Store managers can easily deactivate order fulfillment on certain days due to hazards, resource limitations, or operational issues. This can be done by simply turning off order fulfillment for the respective stores.

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Increase Profit Margins with Rate Shopping

Improve Fulfillment Efficiency

Streamlined Order Fulfillment for Retailers of All Sizes

Small-scale retailers with low order volume can fulfill shipping orders from the store BOPIS app, reducing operation overhead for training teams on two interfaces.

Streamlined Order Fulfillment for Retailers of All Sizes
Streamlined Order Fulfillment for Retailers of All Sizes

Start your Omnichannel Transformation