Automatic cycle counts can now be triggered at stores whenever an order rejection causes a variance in inventory, helping maintain accurate inventory records.
When a store rejects an item during online order fulfillment, retailers can choose to have the OMS suppress that item’s online inventory from that location to prevent additional order rejections. However, a store's claim of inability to fulfill an item, even if rejected, doesn't mean retail operations managers should simply accept it and permanently reduce store inventory. A negative variance means a store no longer has the inventory they were supposed to have, essentially a lost asset for the retailer.
It’s very common to take the list of rejected items from a store and use that to assign a cycle count back to that store, effectively asking the store to double-check its inventory. This double check gives stores a chance to correct any mistakes they may have made during order fulfillment and also prevent shrinkage that may occur due to a lack of control and oversight over inventory variances.
Rejected Item Cycle Counts in HotWax allows retailers to automatically assign stores a cycle count for all items they've rejected within a given duration. The duration between rejected cycle counts can be set by retailers to make sure they aren’t overburdening their stores while also preventing variances from going uncorrected for too long and causing issues in restock transfers.
To enable this feature, navigate to the Cycle Count App and locate the Store Permissions section. After enabling the feature, select a schedule for the counts like Daily, Weekly or a custom CRON expression.
