Product updates
The store fulfillment team relies on the BOPIS Fulfillment App to efficiently manage pick, pack, and handover processes for store pick-up orders. Once the orders are packed and prepared for customers, store associates mark them as "ready for pick-up." This action triggers an automated notification to the customers, informing them that their orders are ready to be collected. However, since the notification is only sent once, customers often overlook it, resulting in delayed pick-ups, misunderstandings, and even order cancellations. Contacting customers individually to inquire about uncollected BOPIS orders is time-consuming and adds to the workload of the store team. Consequently, many customers may decide to cancel their orders.
