Fulfilling BOPIS orders requires store associates to have quick and clear visibility into all aspects of an order to handle customer requests efficiently.
With this update, the Order Details page in the BOPIS App has been revamped to provide all relevant information in one place, making it easier to review orders and take necessary actions.
What’s New on the Order Details Page?
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Customer Information: Store associates can now view customer contact information, including phone numbers and email addresses, along with payment statuses such as pending, received, or canceled.
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Shipments Overview: The page now provides visibility into other shipments in the same order, even if they are being fulfilled from a different store, helping associates answer customer queries about the rest of their order.
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Order Timeline: A chronological view of all key order events is now available, showing details from order creation in Shopify to assigning a store, preparation, and customer pickup. This helps associates stay informed of the order's progress at every stage
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Improved Rejection Management: Store associates can now apply item-specific rejection reasons even when partial rejection is disabled. Inventory for other items of an order is not affected when partial rejection is disabled.
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Order Item Rejection History: The page now provides all previous rejection actions, including items rejected at other stores before being reassigned.
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Item-Level Cancellations: Store associates can now cancel specific items in an order marked as Ready for Pickup without impacting the remaining items. They can also view if the cancellation sync and refund processing jobs are enabled, along with the estimated refund time to manage customer expectations.
This update centralizes important order details, streamlining order management and reducing the time needed to process cancellations and rejections.
