HotWax Commerce integrates with various third-party systems such as ERP, eCommerce platforms, and POS for efficient order lifecycle management. This integration involves a robust data exchange which is facilitated through unique SFTP locations. Each interaction with a third-party system, from downloading products to sharing fulfillment updates, relies on precise SFTP paths for seamless data exchange. Incorrect paths resulted in failed data exchanges, impacting operational efficiency and external system integrations.
Previously, retailers relied on backend support from the HotWax Commerce development team for specifying import and export paths. However, to provide autonomy and flexibility to users, HotWax Commerce has introduced dedicated pages for retailers to effortlessly manage SFTP locations and data configurations. Retailers can set up FTP configurations from the general settings page and manage the paths of the data exchange from the Data Manager Configurations page.
Retailers can now precisely add or edit SFTP paths for both importing and exporting data by simply inserting the correct SFTP path and file name pattern. This update significantly enhances user control, reducing dependency on backend support and mitigating errors in SFTP location management.