Appeasements occur when a retailer refunds an order without receiving the returned item. When merchants make appeasements, they bear costs on two grounds: the refunded amount and the unreturned items. As a result, merchants want to reduce the number of appeasements issued by improving the product delivery experience. Merchants always want to track appeasements given to customers. This process assists merchants in analyzing their efforts to reduce the most occurring appeasement reasons.
The Appeasement by Item Level Return Report provides a detailed breakdown of the appeasement issued in the previous month. Merchants can quickly view the amount of—as well as the reason for—appeasement against each item using this report. This report assists merchants in staying on top of customer appeasement and optimize the process to reduce appeasement accordingly.
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Vice President of Retail, Vice President of Sales
Glossary
