--- title: Omnichannel Order Management System | HotWax Commerce description: Unify inventory, route orders, manage stores, and orchestrate fulfillment across Shopify and the rest of the retail technology stack. Explore the solution. image: https://www.hotwax.co/hubfs/Preview%20Image%20-%20OMS.png --- [![HotWax Commerce](https://www.hotwax.co/hs-fs/hubfs/hotwax-logo.png?width=1924&height=609&name=hotwax-logo.png "HotWax Commerce")](https://www.hotwax.co/) [![HotWax Commerce](https://www.hotwax.co/hs-fs/hubfs/Common%20assets/Logos/HotWax/HWCLogoDarkMode.png?width=1924&height=609&name=HWCLogoDarkMode.png "HotWax Commerce")](https://www.hotwax.co/) ☰ - Product - Overview - [Omnichannel Order Management System](https://www.hotwax.co/product/omnichannel-order-management-system/) - [Omnichannel Order Management For Shopify](https://www.hotwax.co/product/omnichannel-order-management-system-for-shopify/) - [OMS Architecture](https://www.hotwax.co/product/technology/oms-architecture) - [MCP Server](https://www.hotwax.co/product/technology/mcp-server) - [AI Powered Order Routing](https://www.hotwax.co/product/technology/ai-powered-order-routing) - [FAQ](https://www.hotwax.co/frequently-asked-questions) - [Product Updates](https://www.hotwax.co/product-updates) - [Knowledge Base](https://www.hotwax.co/hotwax-commerce-documentation) - Integrations - [Shopify](https://www.hotwax.co/shopify-order-management-integration) - [NetSuite](https://www.hotwax.co/hotwax-netsuite-integration) - [All Integrations](https://www.hotwax.co/all-integrations/) - Use Cases - By Business Benefits - [Prevent Overselling](https://www.hotwax.co/use-cases/prevent-overselling) - [Unified Inventory](https://www.hotwax.co/solution/unified-inventory/) - [Order Routing](https://www.hotwax.co/solution/configurable-order-routing) - [Ship From Store](https://www.hotwax.co/solution/ship-from-store-software) - [Buy Online Pick-Up In Store](https://www.hotwax.co/solution/buy-online-pick-up-in-store-bopis-software/) - [Store Inventory Management](https://www.hotwax.co/solution/store-inventory-management) - [Pre-Orders](https://www.hotwax.co/solution/pre-orders/) - [Return In Store](https://www.hotwax.co/solution/buy-online-return-in-store-boris-software) - [Retail Sales Audit](https://www.hotwax.co/product/omnichannel-retail-sales-audit-oresa/) - By Business Model - [Footwear](https://www.hotwax.co/industries/footwear) - [Jewelry](https://www.hotwax.co/industries/jewelry) - [Fashion & Apparel](https://www.hotwax.co/industries/apparel-and-fashion) - [Beauty](https://www.hotwax.co/industries/beauty-and-personal-care) - [Travel](https://www.hotwax.co/industries/travel-and-bags) - Resources - [Blog](https://www.hotwax.co/blog) - [Podcast](https://www.hotwax.co/podcast) - [Whitepaper](https://www.hotwax.co/whitepaper) - [Luxury Order Management](https://www.hotwax.co/order-management-system-for-luxury-brands) - [Comparing Order Management Capabilities B/W Shopify and HotWax](https://www.hotwax.co/comparing-order-management-capabilities-between-shopify-and-hotwax) - [How To Do By Online Pick-Up In Store Right](https://www.hotwax.co/how-to-do-buy-online-pick-up-in-store-right) - [Solution Briefs](https://www.hotwax.co/solution-briefs) - [Demo Videos](https://www.hotwax.co/demo-videos/) - [Sample BI Reports](https://www.hotwax.co/business-intelligence-bi-reports) - Company - [Our Story](https://www.hotwax.co/about-us/our-story/) - [Team](https://www.hotwax.co/about-us/) - [Partners](https://www.hotwax.co/become-a-partner) - [Customers](https://www.hotwax.co/customers) - [Pressroom](https://www.hotwax.co/hotwax-commerce-pressroom) - [Social Impact](https://www.hotwax.co/social-impact-hotwax-commerce) - [Events](https://www.hotwax.co/events-and-conferences) - [Security](https://www.hotwax.co/privacy-and-security) [Contact Us](https://cta-na2.hubspot.com/web-interactives/public/v1/track/click?encryptedPayload=AVxigLLk4qu1XJKsAD%2Fnh%2FIskYOzRsKM90SmmLg6TDdeS094zUNQCnpKW3qraBc%2F9AKqv3oTNPIuQu%2F8e1WLQuzA8qEWBwZYMpMN0AOwdf5g3EqyhyLoXlhxSkfRC9Zl6t9p1XGV63hHv22mEINsPrMZqtXXevms0XlmddQs49GljNzU&portalId=6357099) # Omnichannel Order Management Order and inventory management are at the heart of omnichannel retailing. HotWax Commerce Omnichannel Order Management System (OMS) provides retailers with a unified inventory view across locations, real-time inventory synchronization across channels, and efficient online order fulfillment. ## Enterprise Inventory Visibility Enterprise Inventory Visibility ## Automatically consolidate inventory from multiple integrated systems Seamlessly integrates with disparate systems, including WMS, POS, ERP platforms and breaks down the barrier of siloed inventory data by creating a [unified inventory pool.](https://www.hotwax.co/solution/unified-inventory/) ![Omnichannel order management- Sync inventory](https://www.hotwax.co/hs-fs/hubfs/OMS%20product%20page/Sync%20inventory.png?width=400&height=393&name=Sync%20inventory.png) Enterprise Inventory Visibilty ## Synchronize sellable inventory to eCommerce Computes [sellable inventory](https://docs.hotwax.co/documents/learn-hotwax-oms/business-process-models/inventory-lifecycle) by considering multiple factors like safety stock, thresholds, store's fulfillment capacity and accurately synchronizes these counts to the eCommerce platform. ![Inventory calculations to find a sellable inventory removing safety stock and threshold from quantity on hand](https://www.hotwax.co/hs-fs/hubfs/inventory-config.png?width=965&height=656&name=inventory-config.png) ![Inventory configuration- Omnichannel order management](https://www.hotwax.co/hs-fs/hubfs/Inventory%20configuration-3.png?width=966&height=656&name=Inventory%20configuration-3.png) Enterprise Inventory Visibilty ## Display real time inventory availability and delivery estimates Provides robust **APIs to **disp**lay in-store product availability and same-day/next day delivery eiligibility** directly on the PDP, which also helps prevent cart abandonment due to uncertain ETAs. ![Omnichannel order management- APIs](https://www.hotwax.co/hs-fs/hubfs/OMS%20product%20page/APIs.png?width=600&height=484&name=APIs.png) ![Omnichannel order management- APIs](https://www.hotwax.co/hs-fs/hubfs/APIs.png?width=1044&height=843&name=APIs.png) ## Distributed Order Management Distributed Order Management ## Auto approve orders Once online orders are imported from eCommerce, they can be **auto approved based on the out-of-the-box or custom rules.** Approved orders are automatically directed to the brokering queue for inventory allocation. ![autoApproveOrders](https://www.hotwax.co/hs-fs/hubfs/autoApproveOrders.png?width=1200&height=199&name=autoApproveOrders.png) Distributed Order Management ## Allocate inventory using configurable order routing rules Get ready to deliver the right order at the right time, every time. Allocates inventory by [routing online orders to fulfillment locations using configurable rules](https://www.hotwax.co/solution/order-routing-and-fulfillment) that take into account factors such as shipping method, customer loyalty, proximity to the shipping address, inventory levels, store’s fulfillment capacity and splitting configurations. ![Custom routing new- Omnichannel order management](https://www.hotwax.co/hs-fs/hubfs/Custom%20routing%20new.png?width=1892&height=1053&name=Custom%20routing%20new.png) ![Custom routing new- Omnichannel order management](https://www.hotwax.co/hs-fs/hubfs/Custom%20routing%20new.png?width=1892&height=1053&name=Custom%20routing%20new.png) Distributed Order Management ## Split orders **Customize order fulfillment process by enabling or disabling order splitting** based on the specific business requirements. With order splitting enabled, an order is divided into multiple shipments if all items cannot be fulfilled from a single location. For orders with a mix of in-stock, pre-order or backordered items, the readily available items are promptly shipped, while the pre-order and backordered items are dispatched as soon as they become available. ![Split orders new-1](https://www.hotwax.co/hs-fs/hubfs/Split%20orders%20new-1.png?width=1000&height=663&name=Split%20orders%20new-1.png) Distributed Order Management ## Merge orders Contrary to order splitting, order merging **combines multiple orders placed by a single customer into one shipment.** Orders with identical customer IDs, delivery addresses, and shipping dates are efficiently merged into a single entity, reducing the overall shipping costs, providing significant savings for retailers. ![Omnichannel order management- New merge orders](https://www.hotwax.co/hs-fs/hubfs/New%20merge%20orders-1.png?width=604&height=1318&name=New%20merge%20orders-1.png) ![Omnichannel order management- New merge orders](https://www.hotwax.co/hs-fs/hubfs/New%20merge%20orders-1.png?width=604&height=1318&name=New%20merge%20orders-1.png) Distributed Order Management ## Sell and fulfill kit products Computes **accurate sellable inventory** for bundles to safeguard against overselling and ensures streamlined fulfillment by** shipping all components together** from a single location. ![kit-products-inventory](https://www.hotwax.co/hs-fs/hubfs/kit-products-inventory.png?width=1000&height=218&name=kit-products-inventory.png) Distributed Order Management ## Auto complete digital product orders **Once orders with digital products, such as, gift cards and donations are downloaded, they are automatically fulfilled as they don't require physical shipping.** Distributed Order Management ## Accept In-Store Returns for online orders Traditional POS systems lack visibility into online orders because of which retailers are unable to accept in-store returns against online sales. With BORIS, they can [access online orders,](https://www.hotwax.co/solution/buy-online-return-in-store-boris-software)[initiate returns,](https://www.hotwax.co/solution/buy-online-return-in-store-boris-software)process returned items, and seamlessly restock their inventory to sell online. ![returnRequestsInStores](https://www.hotwax.co/hs-fs/hubfs/returnRequestsInStores.png?width=1200&height=747&name=returnRequestsInStores.png) ![returnRequestsInStores](https://www.hotwax.co/hs-fs/hubfs/returnRequestsInStores.png?width=800&height=498&name=returnRequestsInStores.png) ## Customer Service Customer Service ## Find orders The single view of orders lets CSRs quickly answer customer questions about their orders, such as when their order will ship, its status, location, and tracking information.  In the event of an order delay, they can promptly **find the order using the customer's unique eCommerce order ID,** identify the cause of the delay, and provide an updated delivery estimate. ![cropped image ipad search orders 1](https://www.hotwax.co/hs-fs/hubfs/cropped%20image%20ipad%20search%20orders%201.png?width=1000&height=556&name=cropped%20image%20ipad%20search%20orders%201.png) Customer Service ## Filter orders Orders can be **conveniently filtered based on their current stage.** This enables CSRs to identify and prioritize orders awaiting inventory allocation, monitor orders with allocated inventory, address stuck orders due to inventory unavailability, and gain visibility into orders promised on future inventory. ![Filter orders new-3](https://www.hotwax.co/hs-fs/hubfs/Filter%20orders%20new-3.png?width=1200&height=230&name=Filter%20orders%20new-3.png) ![Filter orders new-3](https://www.hotwax.co/hs-fs/hubfs/Filter%20orders%20new-3.png?width=700&height=134&name=Filter%20orders%20new-3.png) Customer Service ## Modify orders Order edits and modifications are surprisingly common. To fulfill customers' requests, CSRs can **modify the shipping address, add or remove items** from a customer's order and also cancel it if the order hasn't shipped yet. ![Omnichannel order management- new modify orders](https://www.hotwax.co/hs-fs/hubfs/new%20modify%20orders.png?width=1000&height=238&name=new%20modify%20orders.png) ![Omnichannel order management- modify orders new](https://www.hotwax.co/hs-fs/hubfs/modify%20orders%20new.png?width=2000&name=modify%20orders%20new.png) Customer Service ## Release orders Going the extra mile, to meet urgent customer requests, CSRs can also expedite shipping by **releasing orders directly to a fulfillment location.** ![Omnichannel order management- release orders new](https://www.hotwax.co/hs-fs/hubfs/release%20orders%20new.png?width=1986&height=678&name=release%20orders%20new.png) ![Omnichannel order management- release orders new](https://www.hotwax.co/hs-fs/hubfs/release%20orders%20new.png?width=1986&height=678&name=release%20orders%20new.png) ## In-Store Inventory Management In-Store Inventory Management ## Streamline inventory receiving in-stores The dedicated Inventory Receiving App facilities [receiving Purchase Orders, Transfer Orders and Returns in stores.](https://www.hotwax.co/solution/store-inventory-management) Barcode scanning, enlarged product images, and an intuitive interface lets stock associates receive items quickly and accurately. ![PO receiving with shadow](https://www.hotwax.co/hs-fs/hubfs/PO%20receiving%20with%20shadow.png?width=1000&height=795&name=PO%20receiving%20with%20shadow.png) In-Store Inventory Management ## Perform regular cycle counts Inventory counts remain accurate all the time. The directed Cycle Counting App allows for [regular inventory reconciliation](https://docs.hotwax.co/documents/retail-operations/inventory/cycle-count) through cycle counting. ![Cycle Count Scan Products](https://www.hotwax.co/hs-fs/hubfs/Cycle%20Count%20Scan%20Products.png?width=650&height=1295&name=Cycle%20Count%20Scan%20Products.png) ## Store Fulfillment Suite - Fulfill Faster, Fulfill More Store Fulfillment Suite - Fulfill Faster, Fulfill More ## Prioritize picking for critical orders The dedicated [Store Fulfillment App](https://www.hotwax.co/solution/ship-from-store-software) empowers store managers to create picklists and assign pickers based on their preferred fulfillment priorities. This granular control ensures that the most critical orders, such as those with tight SLAs or high customer loyalty status are prioritized processing and picked first. The dedicated Picking App **automatically notifies pickers when picklists are assigned,** which eliminates the need for manual updates. Barcode scanning, enlarged product images, and optimized picking routes maximize pickers efficiency and minimize errors.  ![fulfillmentSuiteApps](https://www.hotwax.co/hs-fs/hubfs/fulfillmentSuiteApps.png?width=2000&name=fulfillmentSuiteApps.png) Store Fulfillment Suite - Fulfill Faster, Fulfill More ## Accelerate Packing by Generating Shipping Labels in Advance As pickers assemble orders, the Store Fulfillment App helps fulfillment teams to **generate shipping labels in bulk with tracking codes from multiple third-party logistics providers, including FedEx, ShipT, Shipsi, and ShipStation.** This simultaneous approach minimizes the packing time and ensures that orders are shipped promptly, without any delays. ![Pack orders](https://www.hotwax.co/hs-fs/hubfs/Pack%20orders.png?width=1804&height=772&name=Pack%20orders.png) ![Pack orders](https://www.hotwax.co/hs-fs/hubfs/Pack%20orders.png?width=1804&height=772&name=Pack%20orders.png) Store Fulfillment Suite - Fulfill Faster, Fulfill More ## Keep Customers in the Loop Once online orders are ready for fulfillment, **automated notifications** help to keep them informed about the status of their orders and reduces the number of inquiries that CSRs need to respond to. ![Customer email](https://www.hotwax.co/hs-fs/hubfs/Customer%20email.png?width=1124&height=1179&name=Customer%20email.png) ![Customer email](https://www.hotwax.co/hs-fs/hubfs/Customer%20email.png?width=800&height=839&name=Customer%20email.png) Store Fulfillment Suite - Fulfill Faster, Fulfill More ## Accelerate packing by generating shipping labels in advance As pickers assemble orders, the Store Fulfillment App helps fulfillment teams to **generate shipping labels in bulk** withtracking codes from multiple third-party logistics providers, including FedEx, ShipT, Shipsi, and ShipStation. This simultaneous approach minimizes the packing time and ensures that orders are shipped promptly, without any delays. ![pack orders new- Omnichannel order management](https://www.hotwax.co/hs-fs/hubfs/pack%20orders%20new.png?width=1764&height=757&name=pack%20orders%20new.png) ![pack orders new- Omnichannel order management](https://www.hotwax.co/hs-fs/hubfs/pack%20orders%20new.png?width=1764&height=757&name=pack%20orders%20new.png) Store Fulfillment Suite - Fulfill Faster, Fulfill More ## Keep customers in the loop Once online orders are ready for fulfillment, [automated notifications](https://www.hotwax.co/blog/how-does-an-oms-help-improve-post-purchase-experience) help to keep them informed about the status of their orders and reduces the number of inquiries that CSRs need to respond to. ![keepCustomersInformed](https://www.hotwax.co/hs-fs/hubfs/keepCustomersInformed.png?height=2000&name=keepCustomersInformed.png) ![keepCustomersInformed](https://www.hotwax.co/hs-fs/hubfs/keepCustomersInformed.png?height=2000&name=keepCustomersInformed.png) ## Start your Omnichannel Transformation [CONNECT WITH US](https://www.hotwax.co/connect/) [![HotWax Commerce](https://www.hotwax.co/hubfs/Hotwax-2021/HotWax_February2020/Images%20Icons,%20Apparel%20background,%20Hexagon/logo-hotwax-dark.svg "HotWax Commerce")](https://www.hotwax.co/) ### Connect ### Headquarters 175 S Main St Suite 1310, Salt Lake City, UT 84111 - Product - [Omnichannel Order Management](https://www.hotwax.co/product/omnichannel-order-management-system/) - [FAQ](https://www.hotwax.co/frequently-asked-questions) - [Product Updates](https://www.hotwax.co/product-update) - [Documentation](https://www.hotwax.co/hotwax-commerce-documentation) - Use cases - [Buy Online Pick-Up In Store](https://www.hotwax.co/solution/buy-online-pick-up-in-store-bopis-software/) - [Configurable Order Routing](https://www.hotwax.co/solution/configurable-order-routing) - [Ship From Store](https://www.hotwax.co/solution/ship-from-store-software) - [Unified Inventory](https://www.hotwax.co/solution/unified-inventory/) - [Pre-Orders](https://www.hotwax.co/solution/pre-orders/) - [Buy Online Return In Store](https://www.hotwax.co/solution/buy-online-return-in-store-boris-software) - [Store Inventory Management](https://www.hotwax.co/solution/store-inventory-management) - Solutions - [Omnichannel OMS for Shopify](https://www.hotwax.co/product/omnichannel-order-management-system-for-shopify/) - [Omnichannel Retail Sales Audit](https://www.hotwax.co/product/omnichannel-retail-sales-audit-oresa/) © 2026 HotWax Commerce ```json { "@context" : "https://schema.org", "@type" : "SoftwareApplication", "applicationCategory" : "BusinessApplication", "author" : { "@type" : "Organization", "name" : "HotWax Commerce", "url" : "https://www.linkedin.com/company/hotwaxcommerce-omnichannel-order-management-solution/" }, "dateModified" : "2023-10-16", "datePublished" : "2023-02-07", "description" : "HotWax Commerce's Omnichannel Order Management system offers retailers real-time inventory visibility across locations & efficient online order fulfillment.", "image" : "https://www.hotwax.co/hubfs/HotWax_February2020/Images/logo-hotwax-dark.svg", "mainEntityOfPage" : { "@id" : "https://www.hotwax.co/product/omnichannel-order-management-system/", "@type" : "WebPage" }, "name" : "Omnichannel Order Management System", "publisher" : { "@type" : "Organization", "logo" : { "@type" : "ImageObject", "url" : "https://www.hotwax.co/hubfs/HotWax_February2020/Images/logo-hotwax-dark.svg" }, "name" : "HotWax Commerce" } } ```