E-commerce retailers invest significant money in attracting and converting customers, but despite their best efforts, orders may get cancelled for various reasons. These reasons may include loss of interest, long delivery times and better deals offered by competitors. Additionally, merchandisers may also cancel orders due to product unavailability.
The Daily All Cancelled Orders Report provides a comprehensive overview of all canceled orders with the reasons for cancellation. By looking at this report, merchandisers can identify patterns, identify the root causes of cancellations and reduce cancellations. This report helps retailers enhance their customer experience by addressing the issues that lead to cancellations and increasing customer satisfaction.
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Head of eCommerce, Vice President of Sales
Glossary
