Sometimes, merchants receive more eCommerce returns requests from one region than another. One potential cause of this is the mishandling of orders by the 3PL (third-party logistics) team in that region, resulting in order delays or damaged goods.
Merchants can use the Monthly Returns by City and State report to get another view into this problem as well. This report provides a detailed breakdown of the causes of eCommerce returns made by each geographical area. With this report, it’s easier to see which regions have made the most-or least-returns. After identifying regions with more return requests, merchants can work to resolve these problems.
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Vice President of Retail, Vice President of Sales
Glossary
