--- title: Enhancing Shipping Error Visibility description: To speed up error resolution and order fulfillment, CSRs will now be able to see shipping errors on the Sales Order View page and the fulfillment app. image: https://www.hotwax.co/hubfs/Imported_Blog_Media/Enhancing%20shipping%20error%20visibility.png --- [![HotWax Commerce](https://www.hotwax.co/hs-fs/hubfs/hotwax-logo.png?width=200&height=63&name=hotwax-logo.png)](https://www.hotwax.co/) [![HotWax Commerce](https://www.hotwax.co/hs-fs/hubfs/Common%20assets/Logos/HotWax/HWCLogoDarkMode.png?width=200&height=63&name=HWCLogoDarkMode.png)](https://www.hotwax.co/) ☰ - Product - Overview - [Order Management System](https://www.hotwax.co/product/omnichannel-order-management-system/) - [Store Inventory Management](https://www.hotwax.co/solution/store-inventory-management) - [Omnichannel Suite](https://www.hotwax.co/product/omnichannel-order-management-system-for-shopify/) - [OMS Architecture](https://www.hotwax.co/product/technology/oms-architecture) - [MCP Server](https://www.hotwax.co/product/technology/mcp-server) - [AI Powered Order Routing](https://www.hotwax.co/product/technology/ai-powered-order-routing) - [FAQs](https://www.hotwax.co/frequently-asked-questions) - [Product Updates](https://www.hotwax.co/product-updates) - [Knowledge Base](https://www.hotwax.co/hotwax-commerce-documentation) - Integrations - [Shopify](https://www.hotwax.co/shopify-order-management-integration) - [NetSuite](https://www.hotwax.co/hotwax-netsuite-integration) - [All Integrations](https://www.hotwax.co/all-integrations/) - Use Cases - By Business Benefits - [Prevent Overselling](https://www.hotwax.co/use-cases/prevent-overselling) - [Unified Inventory](https://www.hotwax.co/solution/unified-inventory/) - [Order Routing](https://www.hotwax.co/solution/configurable-order-routing) - [Ship From Store](https://www.hotwax.co/solution/ship-from-store-software) - [Buy Online Pick-Up In Store](https://www.hotwax.co/solution/buy-online-pick-up-in-store-bopis-software/) - [Pre-Orders](https://www.hotwax.co/solution/pre-orders/) - [Inventory Transfers](https://www.hotwax.co/inventory-transfers) - [Cycle Counts](https://www.hotwax.co/cycle-count) - [Return In Store](https://www.hotwax.co/solution/buy-online-return-in-store-boris-software) - [Retail Sales Audit](https://www.hotwax.co/product/omnichannel-retail-sales-audit-oresa/) - By Business Model - [Footwear](https://www.hotwax.co/industries/footwear) - [Jewelry](https://www.hotwax.co/industries/jewelry) - [Fashion & Apparel](https://www.hotwax.co/industries/apparel-and-fashion) - [Beauty](https://www.hotwax.co/industries/beauty-and-personal-care) - [Travel](https://www.hotwax.co/industries/travel-and-bags) - Resources - [Blog](https://www.hotwax.co/blog) - [Podcast](https://www.hotwax.co/podcast) - [Whitepaper](https://www.hotwax.co/whitepaper) - [Luxury Order Management](https://www.hotwax.co/order-management-system-for-luxury-brands) - [Comparing Order Management Capabilities B/W Shopify and HotWax](https://www.hotwax.co/comparing-order-management-capabilities-between-shopify-and-hotwax) - [How To Do By Online Pick-Up In Store Right](https://www.hotwax.co/how-to-do-buy-online-pick-up-in-store-right) - [Solution Briefs](https://www.hotwax.co/solution-briefs) - [Demo Videos](https://www.hotwax.co/demo-videos/) - [Sample BI Reports](https://www.hotwax.co/business-intelligence-bi-reports) - Company - [Our Story](https://www.hotwax.co/about-us/our-story/) - [Team](https://www.hotwax.co/about-us/) - [Partners](https://www.hotwax.co/become-a-partner) - [Customers](https://www.hotwax.co/customers) - [Pressroom](https://www.hotwax.co/hotwax-commerce-pressroom) - [Social Impact](https://www.hotwax.co/social-impact-hotwax-commerce) - [Events](https://www.hotwax.co/events-and-conferences) - [Security](https://www.hotwax.co/privacy-and-security) [Book a demo](https://cta-na2.hubspot.com/web-interactives/public/v1/track/click?encryptedPayload=AVxigLISXXGkcOtRysPKfjcriLyodY4rudkc50veKlKDe8q2B1%2FRWGeLxDhbY%2BkohRU8XspED5h92umpu7OkRZM1bllkBJKAFAlbNGEnCRAQX7O752HQT17G9v%2FBCweH%2FXvHlZ5%2FUC0MRPtKYCn5XoGb8TpxbLxvKbLalLOZcHeqoaHicFtr15mZOUkn2Y06IxHVsa5b0g%3D%3D&portalId=6357099) [Product updates](https://www.hotwax.co/product-updates) # Enhancing Shipping Error Visibility When HotWax Commerce routes an online order to a fulfillment location, the fulfillment team picks, packs, and ships the orders. In the process of shipping orders, shipping labels are generated from third-party shipping carriers. Published **June 27, 2023** Type **Product Update** Author **Aditya Patel** When HotWax Commerce routes an online order to a fulfillment location, the fulfillment team picks, packs, and ships the orders. In the process of shipping orders, shipping labels are generated from third-party shipping carriers.  But what happens if the customer inputs their shipping information incorrectly? Previously, store fulfillment teams were not able to generate shipping labels. In these scenarios, the fulfillment team had to contact customer service and ask them why the shipping label was not printed, and this issue was often escalated to the HotWax Commerce support team.  Ultimately, the CSR team would need to contact customers and verify each detail in the address to correct it on the “Sales Order View” page. Finding shipping errors and correcting them was a long and tedious manual process that wasted many precious team hours. To make this process easier for retailers’ customers *and* customer service teams, HotWax Commerce will now display the exact shipping error message that it receives from the shipping carrier. This enhanced visibility will help fulfillment teams and customer service representatives quickly resolve shipping errors, saving valuable time and reducing poor customer experiences. ### **How it Works** For example, let’s say a customer has entered their street name incorrectly. Now, customer service representatives can simply pull up the sales order on the “Sales Order View” page and see which part of the customer’s address is wrong. They can then ask the customer to provide the correct information and seamlessly edit it on the “Sales Order View” page.  This helps streamline printing shipping labels and the order fulfillment process as a whole, ensuring a smoother experience for customers. Once resolved, the shipping error message will disappear. ## More from this month ### [Product Update Merchandisers will get better explainability when PO’s future inventory is reallocated Read update](https://www.hotwax.co/product-updates/merchandisers-will-get-better-explainability-when-pos-future-inventory-is-reallocated) ### [Product Update Launched In-Store Returns Read update](https://www.hotwax.co/product-updates/launched-in-store-returns) ### [Product Update Organize Picklists by Sorting Order Items Read update](https://www.hotwax.co/product-updates/organize-picklists-by-sorting-order-items) [![HotWax Commerce](https://www.hotwax.co/hubfs/Hotwax-2021/HotWax_February2020/Images%20Icons,%20Apparel%20background,%20Hexagon/logo-hotwax-dark.svg)](https://www.hotwax.co/) ### Connect ### Headquarters 175 S Main St Suite 1310, Salt Lake City, UT 84111 - Product - [Omnichannel Order Management](https://www.hotwax.co/product/omnichannel-order-management-system/) - [FAQ](https://www.hotwax.co/frequently-asked-questions) - [Product Updates](https://www.hotwax.co/product-update) - [Documentation](https://www.hotwax.co/hotwax-commerce-documentation) - Use cases - [Buy Online Pick-Up In Store](https://www.hotwax.co/solution/buy-online-pick-up-in-store-bopis-software/) - [Configurable Order Routing](https://www.hotwax.co/solution/configurable-order-routing) - [Ship From Store](https://www.hotwax.co/solution/ship-from-store-software) - [Unified Inventory](https://www.hotwax.co/solution/unified-inventory/) - [Pre-Orders](https://www.hotwax.co/solution/pre-orders/) - [Buy Online Return In Store](https://www.hotwax.co/solution/buy-online-return-in-store-boris-software) - [Store Inventory Management](https://www.hotwax.co/solution/store-inventory-management) - Solutions - [Omnichannel OMS for Shopify](https://www.hotwax.co/product/omnichannel-order-management-system-for-shopify/) - [Omnichannel Retail Sales Audit](https://www.hotwax.co/product/omnichannel-retail-sales-audit-oresa/) © 2026 HotWax Commerce ```json { "@context" : "https://schema.org", "@type" : "BlogPosting", "author" : { "@type" : "Person", "name" : "Aditya Patel", "url" : "https://www.hotwax.co/product-updates/author/aditya-patel" }, "dateModified" : "2026-03-20T05:53:51.158Z", "datePublished" : "2023-06-27T18:30:00.000Z", "headline" : "Enhancing Shipping Error Visibility", "image" : [ "https://www.hotwax.co/hubfs/Imported_Blog_Media/Enhancing%20shipping%20error%20visibility.png" ], "mainEntityOfPage" : { "@id" : "https://www.hotwax.co/product-updates/enhancing-shipping-error-visibility", "@type" : "WebPage" }, "publisher" : { "@type" : "Organization", "logo" : { "@type" : "ImageObject", "url" : "https://www.hotwax.co/hubfs/hotwax-logo.png" }, "name" : "HotWax Commerce" } } ```