Digital Storefront BOPIS Experience
Customers can find a curated list of stores that offer pickup based on their zip code or current browser location. Day-specific operating hours also help customers identify the best location for same day pickup for them.
Customers can also conveniently choose and save their preferred pickup location as "My Store" from the list of available stores, so that they don't have to find their favorite store every time.
Digital Storefront BOPIS Experience
The product detail page also allows customers to look up a product's inventory at their "My Store" with a glance or quickly look up product inventory at nearby stores.
Stores are automatically sorted with the closest stores at the top along with open hours for same day pickup.
Digital Storefront BOPIS Experience
Let customers place pickup orders for out-of-stock items to be collected from their preferred store at a later date. The PDP displays an estimated pickup timeframe, such as "Pickup in 2 days."
Once the inventory arrives at the selected store, customers are notified, streamlining the pickup process and reducing cart abandonment.
Digital Storefront BOPIS Experience
Customers can easily review their purchased items and pickup details in the automated order confirmation email sent to them.
Process BOPIS Orders
The dedicated in-store BOPIS Fulfillment App embeds into Shopify POS so that store associates can quickly Pick, Pack and Handover BOPIS orders without switching apps.
The app also enables push notifications so that store associates can get orders ready for pickup within minutes of customers placing them.
Process BOPIS Orders
When store associates mark orders "Ready for Pickup," customers receive an automated email notification which informs them that they can collect their order.
Process BOPIS Orders
Store associates can view picklists displaying order items to be packed, along with handling instructions like gift wrapping or special packaging, allowing for quick and accurate order preparation.
Process BOPIS Orders
If customers happen to miss the initial ready for pickup email, store associates have the ability to resend it to remind customers that their order is ready for pickup.
Process BOPIS Orders
After customers have picked up their BOPIS orders, fulfillment teams can use the Completed tab to monitor their fulfillment performance for the day.
Process BOPIS Orders
Store associates can record any unexpected inventory variances found while preparing BOPIS orders to prevent customers from placing repeat pickup orders for the same unavailable items.
Process BOPIS Orders
Provide flexible options for managing rejected BOPIS orders and save the sale. Customers can pickup items from multiple locations, a single store with all items, or opt for home delivery.
Customers can also see suggested pickup locations based on where items are available, helping them quickly find the most convenient option. For items that are globally unavailable, retailers can provide cancellation options to offer clarity and maintain a hassle-free experience.
Endless Aisle
Store associates can view the stock availability of all retail locations and help customers find products they're looking for at other store locations. By making a store’s aisle “endless,” they can ensure customers are never left without options.
