Take full control of your omnichannel inventory.
Apply intelligent inventory rules like safety stock, thresholds, and suppress inventory from offline fulfillment locations while controlling what’s Available to Promise (ATP) on each channel, all from one platform.
Take full control of your omnichannel inventory.
Apply intelligent inventory rules like safety stock, thresholds, and suppress inventory from offline fulfillment locations while controlling what’s Available to Promise (ATP) on each channel, all from one platform.
Enterprise Inventory Availability
Unified inventory produces a single sellable inventory count for every product sold online even if it is stocked at multiple locations.
By integrating with POS, WMS, and ERP systems for a complete company-wide inventory view, unified inventory creates a single, simple sellable inventory number that is easy to integrate with sales channels without compromising omnichannel configurations.
Enterprise Inventory Availability
With unified inventory logic, inventory from all locations is consolidated and adjusted automatically based on rules like safety stock, thresholds, and deductions from offline stores.
Once a product’s inventory is set up, it's ready to be sold across all sales channels, without the risk of over or underselling.
Prevent Stockouts and Improve Fill Rate
Unified inventory even excludes the inventory promised for orders awaiting allocation from sellable inventory.
This allows retailers to commit inventory to an order as a company level even if an order has been held from fulfillment for further processing or reallocation.
Prevent Stockouts and Improve Fill Rate
Acing in-store customer experience is one of the highest priorities for omnichannel retailers. Unifying inventory allows retailers to set aside safety stock at individual locations so that walk-in customer experience is not compromised by online fulfillment.
Unified inventory accounts for safety stock even on sales channels that don’t support safety stock.
Prevent Stockouts and Improve Fill Rate
Stop losing online sales to out of stocks and canceled orders.
Oftentimes fulfillment teams come across damaged inventory and get stuck in situations where they are unable to fulfill orders. With safety stock at warehouses, retailers never have to cancel an order due to over-promising by buffering out inventory before it's published online for sales.
Prevent Stockouts and Improve Fill Rate
While traditional safety stock is tied to products at an individual location level, global thresholds let retailers apply an inventory buffer at the company level.
Instead of managing buffers for individual stores or warehouses, the global threshold applies to the aggregated inventory count, making it easier to prevent overselling and keep stock available for all orders.
HotWax Commerce offers several options for fulfilling store pickup orders:
A. HotWax Commerce BOPIS Fulfillment App: A stand-alone mobile app for retailers who are open to using third-party apps to fulfill BOPIS orders from stores.
B. In-house Custom POS Application: For retailers who prefer not to use third-party apps and want to avoid additional training for store associates, HotWax Commerce offers APIs for reading and fulfilling store pickup orders. Retailers' tech teams can use these APIs to develop custom applications within their existing POS systems.
C. Shopify POS BOPIS Fulfillment App: For retailers using Shopify POS, we provide a "Store Pick-Up" application that integrates with Shopify POS. Store associates can view and fulfill store pickup orders assigned to their stores.
Once BOPIS orders are fulfilled, HotWax Commerce syncs the information back to eCommerce, marking the order as completed.
Yes, HotWax Commerce can push orders to POS using APIs provided by the POS system. If POS does not offer APIs, orders can be placed in CSV format on a designated SFTP location for the POS system to access.
HotWax Commerce downloads payment method and order status information and syncs these with POS. However, payment processing and capturing are managed in eCommerce, as the transactions are online sales.
HotWax Commerce can display an estimated pickup date by determining the nearest stores or warehouses with inventory and the time required to transfer the product to the selected store. If the customer places a store pickup order, HotWax Commerce initiates a "ship-to-store" process and creates a transfer order in the POS/warehouse system. The transfer order status can be synced from POS/warehouse system to HotWax Commerce.
HotWax Commerce BOPIS Fulfillment App and APIs allow Store Associates to change the order's delivery mode from “Store Pick-Up” to “Delivery.” Associates can consult with customers and modify the delivery mode if approved, routing the order to the nearest store or warehouse.
Alternatively, associates can use the HotWax Commerce BOPIS Fulfillment App to send an email to customers, informing them of the product's unavailability and providing alternative pickup options.
Intelligent Inventory Allocation
Unified inventory allows retailers to control which stores contribute to online sales. Factoring in which locations sell inventory online before publishing to online channels ensures that inventory from dedicated offline locations is suppressed and not promised to online customers.
Retailers can also set up fallback fulfillment locations that don’t publish inventory online but can be used as last-resort fulfillment locations if stock is depleted at selling locations unexpectedly.
Intelligent Inventory Allocation
Different fulfillment locations play different roles.
High-traffic stores can reserve stock for in-store customers by contributing inventory only for BOPIS, while locations with more space or less foot traffic can support both BOPIS and shipping, enabling omnichannel fulfillment without compromising stock availability for walk-ins.
Intelligent Inventory Allocation
Unified inventory also gives retailers a level of control that would natively be impossible to configure on any sales channel. Retailers can control inventory locations down to the SKU level, deciding where and how products are sold.
Hot product launches can be reserved for in-store pickup or warehouse fulfillment to protect stock for foot traffic. Items with special packaging or handling needs can be limited to specific fulfillment locations, while the rest of the catalog ships as usual. No matter the scenario, Unified inventory makes it configurable.