Order Management System

Inventory from every store, warehouse, supplier and channel comes together into one accurate, continuously updated view. No delays. No blind spots. Just clarity.

Available to Promise inventory logic factors reservations, safety stock, global thresholds and inventory at excluded locations and more.

What your customers see online is what you can confidently deliver.

Real‑time APIs feed inventory availability and fulfillment options to your product pages. Customers see realistic options, pickup today, same-day or next-day delivery or pre-order with a trustworthy promise date. When the data behind your promises is reliable, conversion goes up and cancellations go down.

Control how inventory is exposed across brands, channels, seasons and store groups. Ringfence launch-day stock for stores. Segment stores by performance. Allocate online inventory differently during peak.

Choose which products can ship from stores, which stay warehouse-only, and which remain pickup-only.

Everything works through configuration, not custom development.

For every order the OMS evaluates all potential fulfillment points and chooses the one that makes the most sense.

Over 100 logics including proximity, order priority, promised SLAs, shipping method, store layout, fulfillment capacity, stock levels, inventory aging, order item value and more, all taken into account.

Keep orders together whenever possible, reducing packaging, lowering shipping costs and cutting your carbon footprint. When a split is needed, it’s justified by economic value or meeting delivery promises.

Routing isn’t a black box. Prefer stores over DCs for high priority orders, protect certain locations during peak periods or prioritise VIP customers, without waiting for new code.

Store associates fulfill pickup and shipping orders using intuitive web and mobile apps.

Picking, packing instructions, label printing and handover are guided step by step, showing associates what to pick, where to find it and when it is due. Less training, fewer mistakes and faster handoff lead to happier customers.

When a store reaches capacity, automatically route new orders elsewhere. That means stores stay productive without overwhelming staff or compromising walk-in customers.

Receiving purchase orders. Logging transfer orders. Completing cycle counts. Updating stock. Everything flows through clean, retail-ready apps that keep stores moving and keep your inventory accurate without relying on ERP screens or manual processes.

HotWax Commerce supports Buy Online Return In Store (BORIS) out of the box. Store associates can look up online orders, process refunds, exchanges, or store credit, and update inventory in a single flow.

Returns become part of your omnichannel strategy instead of a pain point.

Every major fulfillment event, order placed, packed, shipped, delayed, delivered, ready for pickup trigger notifications through your marketing tools. Customers stay informed automatically, reducing support volume and increasing trust.

Teams instantly access payment, tracking and fulfillment status for any order without switching systems. Empower them to execute real-time edits, address updates, shipping changes, and item adjustments, while guaranteeing order stability.

If a pickup order cannot be fulfilled at the customer selected store, auto trigger alternative flows like pickup from another store, home delivery, or issuing a refund.

Sometimes the chosen location cannot fulfill an order, inventory is missing, staff is unavailable, or local conditions change. When a store or warehouse rejects an order, automatically reroute it based on your rules, without manual intervention.