--- title: Product Updates description: See the latest HotWax Commerce product updates for order routing, inventory, store fulfillment, integrations, and omnichannel operations. Learn how it works. image: https://www.hotwax.co/hubfs/Product%20Updates%20and%20Release%20Notes/2026/release-note-july-2026.png --- [![HotWax Commerce](https://www.hotwax.co/hs-fs/hubfs/hotwax-logo.png?width=1924&height=609&name=hotwax-logo.png "HotWax Commerce")](https://www.hotwax.co/) [![HotWax Commerce](https://www.hotwax.co/hs-fs/hubfs/Common%20assets/Logos/HotWax/HWCLogoDarkMode.png?width=1924&height=609&name=HWCLogoDarkMode.png "HotWax Commerce")](https://www.hotwax.co/) ☰ - Product - Overview - [Order Management System](https://www.hotwax.co/product/omnichannel-order-management-system/) - [Store Inventory Management](https://www.hotwax.co/solution/store-inventory-management) - [Omnichannel Suite](https://www.hotwax.co/product/omnichannel-order-management-system-for-shopify/) - [OMS Architecture](https://www.hotwax.co/product/technology/oms-architecture) - [MCP Server](https://www.hotwax.co/product/technology/mcp-server) - [AI Powered Order Routing](https://www.hotwax.co/product/technology/ai-powered-order-routing) - [FAQ](https://www.hotwax.co/frequently-asked-questions) - [Product Updates](https://www.hotwax.co/product-updates) - [Knowledge Base](https://www.hotwax.co/hotwax-commerce-documentation) - Integrations - [Shopify](https://www.hotwax.co/shopify-order-management-integration) - [NetSuite](https://www.hotwax.co/hotwax-netsuite-integration) - [All Integrations](https://www.hotwax.co/all-integrations/) - Use Cases - By Business Benefits - [Prevent Overselling](https://www.hotwax.co/use-cases/prevent-overselling) - [Unified Inventory](https://www.hotwax.co/solution/unified-inventory/) - [Order Routing](https://www.hotwax.co/solution/configurable-order-routing) - [Ship From Store](https://www.hotwax.co/solution/ship-from-store-software) - [Buy Online Pick-Up In Store](https://www.hotwax.co/solution/buy-online-pick-up-in-store-bopis-software/) - [Pre-Orders](https://www.hotwax.co/solution/pre-orders/) - [Inventory Transfers](https://www.hotwax.co/inventory-transfers) - [Cycle Counts](https://www.hotwax.co/cycle-count) - [Return In Store](https://www.hotwax.co/solution/buy-online-return-in-store-boris-software) - [Retail Sales Audit](https://www.hotwax.co/product/omnichannel-retail-sales-audit-oresa/) - By Business Model - [Footwear](https://www.hotwax.co/industries/footwear) - [Jewelry](https://www.hotwax.co/industries/jewelry) - [Fashion & Apparel](https://www.hotwax.co/industries/apparel-and-fashion) - [Beauty](https://www.hotwax.co/industries/beauty-and-personal-care) - [Travel](https://www.hotwax.co/industries/travel-and-bags) - Resources - [Blog](https://www.hotwax.co/blog) - [Podcast](https://www.hotwax.co/podcast) - [Whitepaper](https://www.hotwax.co/whitepaper) - [Luxury Order Management](https://www.hotwax.co/order-management-system-for-luxury-brands) - [Comparing Order Management Capabilities B/W Shopify and HotWax](https://www.hotwax.co/comparing-order-management-capabilities-between-shopify-and-hotwax) - [How To Do By Online Pick-Up In Store Right](https://www.hotwax.co/how-to-do-buy-online-pick-up-in-store-right) - [Solution Briefs](https://www.hotwax.co/solution-briefs) - [Demo Videos](https://www.hotwax.co/demo-videos/) - [Sample BI Reports](https://www.hotwax.co/business-intelligence-bi-reports) - Company - [Our Story](https://www.hotwax.co/about-us/our-story/) - [Team](https://www.hotwax.co/about-us/) - [Partners](https://www.hotwax.co/become-a-partner) - [Customers](https://www.hotwax.co/customers) - [Pressroom](https://www.hotwax.co/hotwax-commerce-pressroom) - [Social Impact](https://www.hotwax.co/social-impact-hotwax-commerce) - [Events](https://www.hotwax.co/events-and-conferences) - [Security](https://www.hotwax.co/privacy-and-security) [Contact Us](https://cta-na2.hubspot.com/web-interactives/public/v1/track/click?encryptedPayload=AVxigLLk4qu1XJKsAD%2Fnh%2FIskYOzRsKM90SmmLg6TDdeS094zUNQCnpKW3qraBc%2F9AKqv3oTNPIuQu%2F8e1WLQuzA8qEWBwZYMpMN0AOwdf5g3EqyhyLoXlhxSkfRC9Zl6t9p1XGV63hHv22mEINsPrMZqtXXevms0XlmddQs49GljNzU&portalId=6357099) Product updates # September 2026 September brings inventory decisions closer to the orders, products, and locations they affect in HotWax Commerce's order management system (OMS). Teams can investigate order history, review replenishment needs, connect product calendar dat... Browse month Filter by Month September 2026 August 2026 July 2026 June 2026 May 2026 April 2026 March 2026 February 2026 January 2026 December 2025 November 2025 October 2025 September 2025 July 2025 June 2025 May 2025 April 2025 March 2025 February 2025 January 2025 December 2024 November 2024 October 2024 September 2024 August 2024 July 2024 June 2024 April 2024 March 2024 February 2024 December 2023 October 2023 September 2023 July 2023 June 2023 **9** Articles **8** Updates **1** Release Release Note ## September 2026 apps release notes September 1, 2026 September brings inventory decisions closer to the orders, products, and locations they affect in HotWax Commerce's order management system (OMS). Teams can investigate order history, review replenishment needs, connect product calendar dates to inventory rules, and follow Shopify inventory and transfer activity from the same apps they use to manage it. ## Order Manager ### Follow the order history and act on the right items The `Order Detail` timeline groups related history records into business transactions, shows time between events, and keeps fulfillment milestones consistent with the ship group cards. Item status, variant details, and quantities by status help operators see what is still open without treating the whole order as one state. For an eligible open item, an operator can request inventory from another facility while keeping the item's fulfillment location as the destination. Source choices show available stock, recent sales, and distance when location data is present. Requested, completed, and canceled transfers stay visible beside the item. Selected-item pullback and order attribute editing also keep changes scoped to the work the operator chooses. [Read the full Order Manager update](https://www.hotwax.co/product-updates/2026-09/order-manager-order-investigation). *A demo order's recorded timeline, from Shopify placement through completed fulfillment. Customer details are fictional, display-only replacements. Current development UI, captured October 3, 2026. Select any screenshot to enlarge it.* ### Keep queue counts, product identifiers, and form choices consistent The Funnel's Unfillable Parking count and its drilldown use the same order population. Configured primary and secondary product identifiers carry through customer order cards, return details, custom swaps, and substitute selection. Totals also distinguish tax already included in the price from additional charges. The `Create Order` form validates blank or nonpositive quantities beside the item and shows progress while submitting the order to Shopify. Order and task date filters restrict future dates and ranges whose start follows their end. Customer detail, amounts, dates, and icon controls use more consistent formatting and labels across the app. ## Company ### Investigate Shopify inventory and transfer synchronization Shopify inventory history connects each event to its product, location, source, delivery state, and timing. Filters remain in the URL, and summary cards describe the selected events, including waiting work, delivery errors, delivery times, and the oldest undelivered change. Event and batch details expose the saved message and error context; resending retries the saved batch. Transfer sync brings jobs, webhook health, shipment stages, receipts, and outstanding work into one workspace. Teams can open the affected transfer, distinguish reported issues from successful checks, and investigate mapping conflicts with the Shopify variant information in view. [Read the full Shopify diagnostics update](https://www.hotwax.co/product-updates/2026-09/company-shopify-diagnostics). *Recorded demo inventory changes, filtered to `Sent`. Current development UI, captured October 3, 2026; sample delivery times are not a performance guarantee.* ### Review notification subscriptions and connect external assistants Administrators can inspect stored Buy Online Pick-Up In Store (BOPIS), Fulfillment, and Receiving notification subscriptions, filter by facility or user, and find events with no subscribers. When every returned record belongs to the signed-in user, the page warns that the results may be limited to that user. Company also adds a Model Context Protocol setup guide with a connection URL, instructions for Codex, Claude, and Antigravity, and a [View full release notes](https://www.hotwax.co/product-updates/release-notes/2026-09) Product Update ### HotWax Commerce connects order history, item actions, and inventory transfers in Order Manager September 1, 2026 An order can be waiting for stock, partly fulfilled, moved between locations, or already canceled in Shopify. HotWax Commerce's Order Manager brings t... [Read update](https://www.hotwax.co/product-updates/2026-09/order-manager-order-investigation) Product Update ### HotWax Commerce brings inventory history and replenishment planning into Order Routing September 1, 2026 Finding a stock problem is only the first step. Retail teams also need to understand the movements behind the balance, what is already on the way, and... [Read update](https://www.hotwax.co/product-updates/2026-09/order-routing-inventory-replenishment) Product Update ### HotWax Commerce connects transfer orders to Shopify's native transfer workflow September 1, 2026 Moving stock between locations can involve a transfer planned in NetSuite, fulfillment managed in the order management system, and store teams working... [Read update](https://www.hotwax.co/product-updates/2026-09/shopify-native-transfer-sync) Product Update ### HotWax Commerce expands Shopify inventory publishing to physical locations and kits September 1, 2026 HotWax Commerce now gives retailers more ways to keep Shopify availability aligned with the stock they can sell. September adds inventory events for p... [Read update](https://www.hotwax.co/product-updates/2026-09/shopify-location-and-kit-inventory) Product Update ### HotWax Commerce connects product calendar dates to inventory selling windows September 1, 2026 HotWax Commerce connects product launch dates with the inventory rules that decide how much stock retailers offer for shipping and store pickup. Teams... [Read update](https://www.hotwax.co/product-updates/2026-09/product-calendar-inventory-windows) Product Update ### HotWax Commerce previews a guided Routing Simulation workflow September 1, 2026 Changing a routing rule can move work from warehouses to stores, protect more stock for walk-in customers, or leave more orders waiting. A single orde... [Read update](https://www.hotwax.co/product-updates/2026-09/order-routing-simulation) Product Update ### HotWax Commerce adds inventory transfer requests with explicit execution and cancellation September 1, 2026 HotWax Commerce adds an Inventory transfers view to the Transfers app so operations teams can manage stock movements recorded directly between facilit... [Read update](https://www.hotwax.co/product-updates/2026-09/inventory-transfer-requests) Product Update ### HotWax Commerce brings Shopify inventory and transfer diagnostics into Company September 1, 2026 When Shopify inventory or a transfer stops updating, the next step depends on where the work stopped. HotWax Commerce's Company app gives operations t... [Read update](https://www.hotwax.co/product-updates/2026-09/company-shopify-diagnostics) Previous month ## View August 2026 updates Keep prior monthly notes visible without letting them compete with the active month. [View notes](https://www.hotwax.co/product-updates/archive/2026/08) [![HotWax Commerce](https://www.hotwax.co/hubfs/Hotwax-2021/HotWax_February2020/Images%20Icons,%20Apparel%20background,%20Hexagon/logo-hotwax-dark.svg "HotWax Commerce")](https://www.hotwax.co/) ### Connect ### Headquarters 175 S Main St Suite 1310, Salt Lake City, UT 84111 - Product - [Omnichannel Order Management](https://www.hotwax.co/product/omnichannel-order-management-system/) - [FAQ](https://www.hotwax.co/frequently-asked-questions) - [Product Updates](https://www.hotwax.co/product-update) - [Documentation](https://www.hotwax.co/hotwax-commerce-documentation) - Use cases - [Buy Online Pick-Up In Store](https://www.hotwax.co/solution/buy-online-pick-up-in-store-bopis-software/) - [Configurable Order Routing](https://www.hotwax.co/solution/configurable-order-routing) - [Ship From Store](https://www.hotwax.co/solution/ship-from-store-software) - [Unified Inventory](https://www.hotwax.co/solution/unified-inventory/) - [Pre-Orders](https://www.hotwax.co/solution/pre-orders/) - [Buy Online Return In Store](https://www.hotwax.co/solution/buy-online-return-in-store-boris-software) - [Store Inventory Management](https://www.hotwax.co/solution/store-inventory-management) - Solutions - [Omnichannel OMS for Shopify](https://www.hotwax.co/product/omnichannel-order-management-system-for-shopify/) - [Omnichannel Retail Sales Audit](https://www.hotwax.co/product/omnichannel-retail-sales-audit-oresa/) © 2026 HotWax Commerce