February 2026 Release Notes

February 2026 brings deeper integration between HotWax Commerce and Shopify, allowing your team to work within the Shopify environment. We also updated store fulfillment workflows and inventory visibility to help you manage orders and stock levels more accurately.

Shopify Integration

Embedded applications

HotWax Commerce applications, including Receiving, BOPIS, Fulfillment, and Inventory Count, now run directly within Shopify Admin and Shopify POS. This integration uses the Shopify App Bridge for authentication, so you can access HotWax functionality without leaving the Shopify environment. This provides a more consistent experience for store associates and managers who primarily use Shopify.

Order synchronization

We migrated the Shopify order import process to improve reliability and speed. The system now uses a new architecture that captures complete order details, including refunds, returns, and exchanges, in a single query. These updates ensure that billing information and facility assignments are accurate from the moment an order arrives in the Order Management System (OMS).

Refund management

HotWax now processes Shopify refunds, including returns, cancellations, and exchanges, directly. A new service identifies the specific refund type and maps the data to the correct transaction in the OMS. We also updated how the system receives inventory from returns to help you track stock and costs more effectively.

Product integration

When you delete a product in Shopify, the system now automatically removes that product and its variants from HotWax and the search index. We also updated product sorting on the Find Product and Find Inventory pages to prioritize position, making it easier to organize your catalog.

Fulfillment tracking

HotWax now creates a history record as soon as a fulfillment completes in Shopify. This prevents the system from trying to process the same fulfillment twice and keeps your order data synchronized.

Fulfillment & Store Operations

Ship to store fulfillment

We updated the Ship to Store experience to display the correct destination store address and contact information for every order. Order completion emails are now sent only when every item in the order is ready for pickup, ensuring customers don't arrive at the store early.

Proof of delivery

The proof of delivery process now requires validated contact information, such as phone numbers and email addresses, for billing and receipts. This change makes it easier to reconcile orders and maintain accurate fulfillment records.

Facility order lookup

The Order Lookup screen now defaults to showing only the orders assigned to your current facility. We also updated the Store Admin page in the Fulfillment app to show only the facility groups linked to your specific product store, reducing clutter for store managers.

Store pickup management

BOPIS (Buy Online Pick Up In Store) order visibility now includes all items, regardless of the order size. We also added automatic email notifications for stores when a BOPIS order is cancelled, so staff are immediately aware of changes.

Order rejection workflow

The Reject Order button no longer disappears if an attempt fails. This allows you to immediately try again or correct the rejection reason without having to refresh the page.

User interface layout

Search bars within modal windows are now static toolbars. This change makes the mobile experience more consistent across the Receiving, Fulfillment, and Inventory Count applications.

Inventory Management

Inventory variance

The Inventory Count app now displa