--- title: HotWax Commerce Blog (3) description: Check out the HotWax blog for the latest and greatest in omnichannel retail, mobile commerce, distributed order management and more. (3) --- [![HotWax Commerce](https://www.hotwax.co/hs-fs/hubfs/hotwax-logo.png?width=200&height=63&name=hotwax-logo.png)](https://www.hotwax.co/) [![HotWax Commerce](https://www.hotwax.co/hs-fs/hubfs/Common%20assets/Logos/HotWax/HWCLogoDarkMode.png?width=200&height=63&name=HWCLogoDarkMode.png)](https://www.hotwax.co/) ☰ - Product - Bundles - [Order Management System](https://www.hotwax.co/product/omnichannel-order-management-system/) - [Store Inventory Management](https://www.hotwax.co/solution/store-inventory-management) - [Omnichannel Suite](https://www.hotwax.co/product/omnichannel-order-management-system-for-shopify/) - Intelligence - [MCP Server](https://www.hotwax.co/product/technology/mcp-server) - [AI Powered Order Routing](https://www.hotwax.co/product/technology/ai-powered-order-routing) - Technology - [OMS Architecture](https://www.hotwax.co/product/technology/oms-architecture) - [Security](https://www.hotwax.co/privacy-and-security) - Use Cases - By Business Benefits - [Prevent Overselling](https://www.hotwax.co/use-cases/prevent-overselling) - [Unified Inventory](https://www.hotwax.co/solution/unified-inventory/) - [Order Routing](https://www.hotwax.co/solution/configurable-order-routing) - [Ship From Store](https://www.hotwax.co/solution/ship-from-store-software) - [Buy Online Pick-Up In Store](https://www.hotwax.co/solution/buy-online-pick-up-in-store-bopis-software/) - [Pre-Orders](https://www.hotwax.co/solution/pre-orders/) - [Inventory Transfers](https://www.hotwax.co/inventory-transfers) - [Cycle Counts](https://www.hotwax.co/cycle-count) - [Return In Store](https://www.hotwax.co/solution/buy-online-return-in-store-boris-software) - [Retail Sales Audit](https://www.hotwax.co/product/omnichannel-retail-sales-audit-oresa/) - By Business Model - [Footwear](https://www.hotwax.co/industries/footwear) - [Jewelry](https://www.hotwax.co/industries/jewelry) - [Fashion & Apparel](https://www.hotwax.co/industries/apparel-and-fashion) - [Beauty](https://www.hotwax.co/industries/beauty-and-personal-care) - [Travel](https://www.hotwax.co/industries/travel-and-bags) - Resources - Learn - [Blogs](https://www.hotwax.co/blog) - [Guides](https://www.hotwax.co/guides) - [Whitepapers](https://www.hotwax.co/whitepaper) - [Solution Briefs](https://www.hotwax.co/solution-briefs) - [Engineering Blog](https://www.hotwax.co/engineering) - Product Help - [Product Updates](https://www.hotwax.co/product-updates) - [Knowledge Base](https://www.hotwax.co/hotwax-commerce-documentation) - [Shopify Integration](https://www.hotwax.co/shopify-order-management-integration) - [NetSuite Integration](https://www.hotwax.co/hotwax-netsuite-integration) - [Sample BI Reports](https://www.hotwax.co/business-intelligence-bi-reports) - [FAQs](https://www.hotwax.co/frequently-asked-questions) - Media - [Podcast](https://www.hotwax.co/podcast) - [Demo Videos](https://www.hotwax.co/demo-videos/) - Company - [Our Story](https://www.hotwax.co/about-us/our-story/) - [Team](https://www.hotwax.co/about-us/) - [Partners](https://www.hotwax.co/become-a-partner) - [All Integrations](https://www.hotwax.co/all-integrations/) - [Customers](https://www.hotwax.co/customers) - [Pressroom](https://www.hotwax.co/hotwax-commerce-pressroom) - [Social Impact](https://www.hotwax.co/social-impact-hotwax-commerce) - [Events](https://www.hotwax.co/events-and-conferences) [Book a demo](https://cta-na2.hubspot.com/web-interactives/public/v1/track/click?encryptedPayload=AVxigLISXXGkcOtRysPKfjcriLyodY4rudkc50veKlKDe8q2B1%2FRWGeLxDhbY%2BkohRU8XspED5h92umpu7OkRZM1bllkBJKAFAlbNGEnCRAQX7O752HQT17G9v%2FBCweH%2FXvHlZ5%2FUC0MRPtKYCn5XoGb8TpxbLxvKbLalLOZcHeqoaHicFtr15mZOUkn2Y06IxHVsa5b0g%3D%3D&portalId=6357099) # HotWax Commerce Blog [![Hourglass on a shelf symbolizing inventory hold time and margin loss for abandoned store pickups](https://www.hotwax.co/hs-fs/hubfs/blogs/the-economics-of-failed-pickup/economics-of-failed-pickup.png?width=1200&height=622&name=economics-of-failed-pickup.png)](https://www.hotwax.co/blog/the-economics-of-failed-pickups) Blog | BOPIS ## [The Economics of Failed Pickups](https://www.hotwax.co/blog/the-economics-of-failed-pickups) by [Aditya Patel](https://www.hotwax.co/blog/author/aditya-patel) [Read the full post](https://www.hotwax.co/blog/the-economics-of-failed-pickups) - *share* - [*share*](https://twitter.com/intent/tweet?url=https://www.hotwax.co/blog/the-economics-of-failed-pickups) - *share* - [![Share on Email](https://static.hubspot.com/final/img/common/icons/social/email-24x24.png?width=24)](mailto:?subject=Check%20out%20https://www.hotwax.co/blog/the-economics-of-failed-pickups) Explore topics Shopify Omnichannel OMS Inventory Management Omnichannel Strategy Order Routing BOPIS In-Store Fulfillment NetSuite ERP Retail Trends Pre-Orders Store Inventory Management eCommerce Returns AI in Retail BI Reports & Analytics Distributed Order Management Omnichannel Retail Sales Audit ### [![Customer service rep using the sales order page to edit orders during the holiday season](https://www.hotwax.co/hs-fs/hubfs/blogs/role-of-oms-in-the-holiday-season-for-customer-service-reps-csrs/oms-for-csr-in-holiday-season.jpg?width=960&height=495&name=oms-for-csr-in-holiday-season.jpg) Blog | Omnichannel OMS Retail Trends Role of OMS in the Holiday Season for Customer Service Reps (CSRs) The holiday shopping season is exciting, but it also brings a rise in order changes, shipping questions, missed delivery. Read More](https://www.hotwax.co/blog/role-of-oms-in-the-holiday-season-for-customer-service-reps-csrs) ### [![Fulfilling Linked and Complementary Products Without Breaking the Experience](https://www.hotwax.co/hs-fs/hubfs/blogs/fulfilling-linked-and-complementary-products-without-breaking-the-expe/linked-and-complementary-items-blog.jpg?width=960&height=495&name=linked-and-complementary-items-blog.jpg) Blog | Order Routing Fulfilling Linked and Complementary Products Without Breaking the Experience When a customer buys products that belong together, a mountain bike and pedals, a jacket and matching pants, or eyeglass. Read More](https://www.hotwax.co/blog/fulfilling-linked-and-complementary-products-without-breaking-the-experience) ### [![Retail store inventory management: receiving a transfer order on a phone in the stockroom](https://www.hotwax.co/hs-fs/hubfs/blogs/retail-store-inventory-management-where-retail-promises-are-kept/transfer-order-store-inventory-management.jpg?width=960&height=524&name=transfer-order-store-inventory-management.jpg) Blog | Store Inventory Management Retail Store Inventory Management: Where Retail Promises Are Kept Keeping store inventory accurate sounds simple, but it’s one of the hardest things to get right in retail. Read More](https://www.hotwax.co/blog/retail-store-inventory-management-where-retail-promises-are-kept) ### [![Prepare Your OMS for Holiday Season 2025](https://www.hotwax.co/hs-fs/hubfs/blogs/prepare-your-oms-for-holiday-season-2025/order-management-system-for-holiday-season-2025.jpg?width=960&height=495&name=order-management-system-for-holiday-season-2025.jpg) Blog | Omnichannel OMS Retail Trends Prepare Your OMS for Holiday Season 2025 The 2025 holiday season is right around the corner, which makes this the best time to get your Order Management System (. Read More](https://www.hotwax.co/blog/prepare-your-oms-for-holiday-season-2025) ### [![Key features of an order management system, shown as a row of cupcakes](https://www.hotwax.co/hs-fs/hubfs/blogs/what-is-an-order-management-system-oms/oms-key-features-blog.jpg?width=960&height=495&name=oms-key-features-blog.jpg) Blog | Omnichannel Strategy Omnichannel OMS What is an Order Management System? A Complete Guide for Modern Retailers Retail isn’t standing still, and neither are customer expectations. Read More](https://www.hotwax.co/blog/what-is-an-order-management-system-oms) ### [![Image showing post purchase communication experience](https://www.hotwax.co/hs-fs/hubfs/blogs/how-does-an-oms-help-improve-post-purchase-experience/post-purchase-blog.jpg?width=960&height=495&name=post-purchase-blog.jpg) Blog | eCommerce Omnichannel Strategy How Does an OMS Help Improve Post Purchase Experience? The moment a customer clicks “Place Order,” their post purchase experience with the brand enters a new, critical phase, . Read More](https://www.hotwax.co/blog/how-does-an-oms-help-improve-post-purchase-experience) ### [![Free gift with purchase: a fragrance bottle labeled free gift next to a leather shoe](https://www.hotwax.co/hs-fs/hubfs/blogs/how-poor-order-routing-turns-free-gift-with-purchase-into-a-profit-dra/gift-with-purchase.jpg?width=960&height=495&name=gift-with-purchase.jpg) Blog | Order Routing How Poor Order Routing Turns Free Gift With Purchase Into a Profit Drain Free gift with purchase campaigns are designed to boost sales, but what happens when this gift ends up costing more to d. Read More](https://www.hotwax.co/blog/how-poor-order-routing-turns-free-gift-with-purchase-into-a-profit-drain) ### [![Two store associates packing online orders at a checkout counter, a ship from store order fulfillment strategy](https://www.hotwax.co/hs-fs/hubfs/blogs/when-and-when-not-to-use-ship-from-store-order-fulfillment-strategy/when-and-when-not-to-use-ship-from-store-order-fulfillment-strategy.jpg?width=960&height=495&name=when-and-when-not-to-use-ship-from-store-order-fulfillment-strategy.jpg) Blog | In-Store Fulfillment When (and When Not) to Use Ship From Store Order Fulfillment Strategy? Ship From Store is one of the most effective fulfillment strategies in an omnichannel retailer’s playbook. Read More](https://www.hotwax.co/blog/when-and-when-not-to-use-ship-from-store-order-fulfillment-strategy) ### [![smart order routing for omnichannel retailers](https://www.hotwax.co/hs-fs/hubfs/blogs/smart-order-routing-a-practical-guide-to-prioritizing-stores-for-fulfi/smart-order-routing-for-store-locations.png?width=960&height=521&name=smart-order-routing-for-store-locations.png) Blog | Order Routing In-Store Fulfillment Smart Order Routing: A Practical Guide to Prioritizing Stores for Fulfillment One of the biggest advantages of omnichannel retailing is the ability to use store locations as fulfillment hubs for onl. Read More](https://www.hotwax.co/blog/smart-order-routing-a-practical-guide-to-prioritizing-stores-for-fulfillment) ### [![Four phone screens of product detail pages for jackets and hoodies with stock and pickup details](https://www.hotwax.co/hs-fs/hubfs/blogs/how-to-optimize-the-product-detail-page-for-higher-conversions/how-to-optimize-the-product-detail-page-for-higher-conversions.png?width=960&height=498&name=how-to-optimize-the-product-detail-page-for-higher-conversions.png) Blog | eCommerce Pre-Orders BOPIS How to Optimize the Product Detail Page for Higher Conversions The product detail page used to be a simple space for images, specs, and price. Read More](https://www.hotwax.co/blog/how-to-optimize-the-product-detail-page-for-higher-conversions) ### [![Product page features for inventory optimization: real-time availability, pickup, delivery dates, backorders](https://www.hotwax.co/hs-fs/hubfs/blogs/7-inventory-optimization-strategies-to-sell-more-without-stocking-more/product-detail-page-drive-conversions.png?width=960&height=717&name=product-detail-page-drive-conversions.png) Blog | Inventory Management 7 Inventory Optimization Strategies to Sell More Without Stocking More Let’s get one thing straight: You don’t need to flood your network with more stock. Read More](https://www.hotwax.co/blog/7-inventory-optimization-strategies-to-sell-more-without-stocking-more) ### [![Shopper holding a return box beside a screen of returned and exchange items, showing Shopify POS Exchanges v2](https://www.hotwax.co/hs-fs/hubfs/blogs/challenges-of-integrating-shopify-pos-exchanges-v2-with-netsuite-erp/challenges-of-integrating-shopify-pos-exchanges-v2.png?width=960&height=538&name=challenges-of-integrating-shopify-pos-exchanges-v2.png) Blog | Shopify Returns Challenges of Integrating Shopify POS Exchanges v2 With Shopify POS exchange v2, Shopify streamlined the entire returns and exchange experience. Read More](https://www.hotwax.co/blog/challenges-of-integrating-shopify-pos-exchanges-v2-with-netsuite-erp) ### [![How can retailers turn returns into revenue instead of losses](https://www.hotwax.co/hs-fs/hubfs/blogs/how-can-retailers-turn-returns-in-ecommerce-into-revenue-instead-of-lo/turn-returns-into-revenue-instead-of-losses.png?width=960&height=498&name=turn-returns-into-revenue-instead-of-losses.png) Blog | Returns eCommerce How Can Retailers Turn Returns in eCommerce into Revenue Instead of Losses Did you know the average return rate for online orders can reach up to 30% in the holiday shopping season, with even hig. Read More](https://www.hotwax.co/blog/how-can-retailers-turn-returns-in-ecommerce-into-revenue-instead-of-losses) ### [![order management platform](https://www.hotwax.co/hs-fs/hubfs/blogs/how-an-order-management-platform-supports-the-customer-lifecycle/how-an-order-management-platform-supports-customer-lifecycle.png?width=960&height=538&name=how-an-order-management-platform-supports-customer-lifecycle.png) Blog | Omnichannel Strategy Omnichannel OMS How an Order Management Platform Supports the Customer Lifecycle Out-of-stock items, split shipments, and unclear pickup windows frustrate customers and drive up costs. Read More](https://www.hotwax.co/blog/how-an-order-management-platform-supports-the-customer-lifecycle) ### [![Accountant with a calculator reviewing invoices, decoding NetSuite transaction types](https://www.hotwax.co/hs-fs/hubfs/blogs/decoding-netsuite-transaction-types-impact-on-financials-and-inventory/decoding-NetSuite-transaction-types_impact-on-financials-and-inventory.jpg?width=960&height=538&name=decoding-NetSuite-transaction-types_impact-on-financials-and-inventory.jpg) Blog | NetSuite ERP Decoding NetSuite Transaction Types: Impact on Financials and Inventory Ever feel like the puzzle pieces of your NetSuite transactions aren't quite fitting together, leading to headaches with . Read More](https://www.hotwax.co/blog/decoding-netsuite-transaction-types-impact-on-financials-and-inventory) [First](https://www.hotwax.co/blog) [Prev](https://www.hotwax.co/blog/page/2) [1](https://www.hotwax.co/blog) [2](https://www.hotwax.co/blog/page/2) [3](https://www.hotwax.co/blog/page/3) [4](https://www.hotwax.co/blog/page/4) [5](https://www.hotwax.co/blog/page/5) [Next](https://www.hotwax.co/blog/page/4) [Last](https://www.hotwax.co/blog/page/11) ## Start your Omnichannel Transformation [Book a demo](https://www.hotwax.co/connect) [![HotWax Commerce](https://www.hotwax.co/hubfs/Hotwax-2021/HotWax_February2020/Images%20Icons,%20Apparel%20background,%20Hexagon/logo-hotwax-dark.svg)](https://www.hotwax.co/) ### Connect ### Headquarters 175 S Main St Suite 1310, Salt Lake City, UT 84111 - Product - [Omnichannel Order Management](https://www.hotwax.co/product/omnichannel-order-management-system/) - [Store Inventory Management](https://www.hotwax.co/solution/store-inventory-management) - [FAQ](https://www.hotwax.co/frequently-asked-questions) - [Product Updates](https://www.hotwax.co/product-updates) - [Documentation](https://www.hotwax.co/hotwax-commerce-documentation) - Use cases - [Unified Inventory](https://www.hotwax.co/solution/unified-inventory/) - [Configurable Order Routing](https://www.hotwax.co/solution/configurable-order-routing) - [Ship From Store](https://www.hotwax.co/solution/ship-from-store-software) - [Buy Online Pick-Up In Store](https://www.hotwax.co/solution/buy-online-pick-up-in-store-bopis-software/) - [Pre-Orders](https://www.hotwax.co/solution/pre-orders/) - [Buy Online Return In Store](https://www.hotwax.co/solution/buy-online-return-in-store-boris-software) - Solutions - [Omnichannel OMS for Shopify](https://www.hotwax.co/product/omnichannel-order-management-system-for-shopify/) - [Omnichannel Retail Sales Audit](https://www.hotwax.co/product/omnichannel-retail-sales-audit-oresa/) © 2026 HotWax Commerce