Developing an omnichannel experience necessitates additional commitment from staff members. Store personnel are required to manage online orders and returns while attending to in-store customers. To motivate stock associates and acknowledge their efforts, retailers offer commissions.
The Daily Sales and Returns Commission Report provides a detailed breakdown of the commissions earned by each store associate daily. It includes information such as the number of orders handled by the associate and the corresponding commission earned for those orders. By analyzing this report, retailers can evaluate staff engagement in omnichannel tasks and optimize their overall performance.
What the report shows
Each row is one store associate and the online work they handled that day.
- Associate ID: the store associate.
- Gross value: the value of the items the associate handled.
- Gross commission: the gross value multiplied by the commission percentage the retailer set.
- Items shipped: the order items the associate shipped.
- Items received: the return items the associate received.
How teams use it
Finance teams use the report to calculate commissions accurately, because each payout traces back to the items an associate actually shipped or received.
Store leaders use it to see who is taking on omnichannel work such as ship-from-store orders and returns, recognize strong contributors, and spread the work more evenly when a few associates are carrying most of it.
Reviewed over several weeks, the report also shows whether a commission program is actually encouraging associates to pick up online orders.
Because the report separates items shipped from return items received, store leaders can also see how each associate's work splits between fulfillment and returns, and adjust staffing or training when one kind of work is falling behind.
The Daily Sales and Returns Commission Report is one of the pre-configured reports in the HotWax Commerce BI report library, which covers demand and sales, fulfillment, pre-orders, returns, and more.
User
Head of Stores, Vice President of Finance
Glossary
