Dolce Vita has upgraded its fulfillment and inventory operations across its U.S. retail network to support continued growth in both stores and eCommerce.
Dolce Vita partnered with HotWax Commerce to implement a centralized Order Management System (OMS) that provides real-time inventory visibility across stores and warehouses. With this foundation, the brand launched Buy Online Pick Up In Store (BOPIS) and Ship From Store to expand customer delivery options and better use store inventory to fulfill online demand.
HotWax Commerce also powers automated pre-order management for Dolce Vita. When pre-order items come into stock, orders are released for fulfillment automatically, which eliminates manual monitoring and improves launch execution for seasonal product introductions.
To support planning, merchandising, and store operations teams, analytics and reporting workflows have been standardized. Teams across departments can now reference consistent system-of-record insights to make informed allocation, replenishment, and distribution decisions.
On the technology side, the OMS integrates with Dolce Vita’s Infor M3 ERP to synchronize product, inventory, and order data across channels. The OMS also integrates with carrier networks such as FedEx, Salesforce POS to support store sales and clienteling workflows, and enables order capture across TikTok Shop, Instagram, and Facebook Shops for social commerce fulfillment.
The solution additionally supports financial reconciliation between eCommerce and ERP. Sales, returns, and appeasement data are aligned across systems, providing finance teams with reliable and consistent reporting during monthly closes.
Anil Patel, CEO at HotWax Commerce, said, “Dolce Vita has built a strong and distinct identity through thoughtful design and trend-forward product storytelling. We’re honored to partner with the team as they expand the role of stores in their omnichannel strategy.”
About Dolce Vita
Dolce Vita, founded in 2001 and based in New York City, is known for footwear that blends modern silhouettes with a sense of ease and individuality. The brand’s collections range from elevated everyday staples to bold, fashion-forward statements, reflecting an approach that balances design expression with wearability. Dolce Vita products are sold through its retail stores, eCommerce, and a broad network of premium retail partners across the United States.
About HotWax Commerce
HotWax Commerce helps global retail brands unify their online and in-store operations. The cloud-based Omnichannel Order Management solution supports Store Inventory Management, Order Routing, Ship From Store, Same-Day Buy Online Pick Up In Store (BOPIS), and BORIS. HotWax Commerce powers omnichannel retailing for brands including Steve Madden, ADOC, gorjana, ATM, Mephisto, Dolce Vita, Krewe, Betsey Johnson, and more, with headquarters in Salt Lake City, Utah, USA, and offices in Indore, India.
