Sell More. Deliver Fast. Spend Less.

AI-driven omnichannel order management

  Connect inventory from all systems to digital channels faster.

  Advanced order routing to stores and warehouses.

 Offer store pick-up & same day delivery.

HotWax Commerce omnichannel order management on phone and tablet, linking online orders, store inventory, and fulfillment
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LEADING RETAIL BRANDS THAT TRUST HOTWAX COMMERCE

Ashley Stewart logo
Steve Madden logo
ADOC logo
Gorjana logo
Mephisto logo
Dolce Vita logo
Betsey Johnson logo
ATM Anthony Thomas Melillo logo
Kurt Geiger logo
KREWE logo
Original Penguin logo
Perry Ellis logo
Cubavera logo
Cariuma logo
New Era Cap logo
ThirdLove logo
E-bikeshop logo

Shoptalk Fall 2026

Meet our team at the event to discuss order and inventory management strategies while exploring the future of omnichannel retail.

Meet at Shoptalk

Sell anywhere. Fulfill from everywhere.

Explore the order management system

  • Every store, every warehouse, every shipment on its way. One live count, so each channel only sells what you've really got.

    Explore unified inventory
    Stores Warehouses Distribution In transit Purchase orders Returns Adding all stockOne unified viewSellable online − Safety stock − Threshold − Waiting orders Arriving · pre-orders StoresWarehousesDistributionIn transitPurchase ordersReturns Adding all stockOne unified viewSellable online − Safety stock− Threshold− Waiting ordersArriving · pre-orders

  • Every order is fulfilled from the best location. Rules check stock depth, capacity, and order value. Circuit, our AI assistant, helps tune them to goals like fewer splits.

    Explore order routing
    Fewer splits, warehouses first 1Warehouses 2Tier 1 stores 3Tier 2 stores 4Split only over $100Else, Unfillable Parking Times SquareFull for today BrooklynWhole order, 1 box Fewer splits, warehouses first 1Warehouses 2Tier 1 stores 3Tier 2 stores 4Split only over $100Else, Unfillable Parking Times SquareFull for today BrooklynWhole order, 1 box

  • Your stores just became fulfillment centers. Orders get picked, packed, and labeled at the cheapest on-time rate, right from a simple store app.

    Explore ship from store
    #HW-30168 · Standard 2-day PickingPicklist PackingBox A LabelRate shopped ShippedOn its way PICKLISTClassic TeeM · WhiteTrail JacketL · Navy BOX A Classic Tee Trail Jacket FEDEX 2Day AirHigher cost GroundOn time, lowest cost TRACKINGFedEx Ground7712 3456 8901 Customernotified #HW-30168 · Standard 2-day Picking Classic Tee, Trail Jacket Packing Both items in Box A Label FedEx Ground, on time Shipped Customer notified

  • Show shoppers their favorite item is waiting nearby. Your team gets pinged, packs it up, and the shopper hears the second it's ready.

    Explore store pickup
    Pick up today Classic Tee · M · White Times Square2.0 mi W 44th St, New York, NY Open until 9 PMIn stock PICK UP HERE Broadway4.4 mi Broadway, New York, NY Open until 8 PMLow stock PICK UP HERE 2:45 Saturday, October 18 Order placed2m ago Pick up at Times Square Ready for pickupnow Your Classic Tee is waiting at Times Square. HotWax Commerce BOPISnow New BOPIS Order Times Square has a new pickup order Times Square OPEN PACKED COMPLETED Chris Ng#HW-30139 12 min ago Trail Jacket · L · Navy Ashley Carter#HW-30145#HW-30145 · Picked by Nina Just now Classic TeeSize M · White READY FOR PICKUPREJECT HANDOVER Picked up Pick up today Times Square In stock · 2.0 mi PICK UP HERE Ready for pickupnow Your order is ready at Times Square. New BOPIS Ordernow Times Square has a new pickup order OPEN PACKED COMPLETED No new orders Ashley Carter#HW-30145 · Classic Tee, M#HW-30145 · Picked by Nina Just now READY FOR PICKUPREJECT HANDOVER Picked up

  • Receiving and cycle counts in apps designed for stores, not a clunky ERP screen. What's on the shelf is what you sell online.

    Explore store inventory
    TO10291Transfer Order: Weekly ReplenishmentItem count: 3 · From NJ warehouseFinish receiving the 3 open itemsto complete this transfer orderScan itemsSCANClassic TeeM · WhiteRECEIVE ALL1010 received · 10 shippedTrail JacketL · NavyRECEIVE ALL66 received · 6 shippedPullover HoodieXS · BlackRECEIVE ALL44 received · 5 shippedUnder received 1RECEIVE AND COMPLETEReceived SKUScan a barcodeSCANNER READYPullover Hoodiejust nowTrail Jacketjust nowClassic Teejust nowHARD COUNTWeekly countBackstock · Times SquareEDITDISCARDSUBMITSubmittedCURRENTPRODUCTClassicTeeUnits10TrailJacketUnits6PulloverHoodieUnits3PRODUCTSCOUNTED0123UNITSCOUNTED0101619UNCOUNTEDUNDIRECTED (0)UNMATCHED (0)COUNTEDClassic Tee10Trail Jacket6Pullover Hoodie3 HEAD OFFICE · REVIEW COUNTWeekly countTimes Square Review progress3 items to reviewOVERALL VARIANCE−1 unit Select all Classic TeeM · White10/10counted/systemic0variance ACCEPTREJECT Accepted Trail JacketL · Navy6/6counted/systemic0variance ACCEPTREJECT Accepted Pullover HoodieXS · Black3/4counted/systemic−1variance ACCEPTREJECT Accepted ACCEPTREJECT CLOSE All 3 accepted On hand updated, synced online TO10291Weekly ReplenishmentItem count: 3 · From NJ warehouseScan itemsSCANClassic TeeM · White1010 of 10Trail JacketL · Navy66 of 6Pullover HoodieXS · Black44 of 5Under received 1Received HARD COUNTWeekly countBackstock · Times SquareScan a barcodeSCANNER READYPRODUCTSCOUNTED0123UNITSCOUNTED0101619Pullover Hoodiejust now3Trail Jacketjust now6Classic Teejust now10SUBMITSubmitted HEAD OFFICE · REVIEW COUNTWeekly countTimes Square OVERALL VARIANCE−1 unit Select all Classic Tee10/10 counted/systemic0 ACCEPTREJECT Accepted Trail Jacket6/6 counted/systemic0 ACCEPTREJECT Accepted Pullover Hoodie3/4 counted/systemic−1 ACCEPTREJECT Accepted ACCEPTREJECT CLOSE All 3 accepted On hand updated, synced online

  • Bought online, returned at any store. It's back on sale right away, and the refund lands in your ERP.

    Explore returns in store
    Search returns#HW-30152RETURN DETAILSOrder #HW-30152Sam Rivera · Bought onlineApprovedReceivedScan itemsSCANClassic TeeM · White · Qty 1RECEIVE ALL0 returned1 returnedTrail JacketL · Navy · Qty 1RECEIVE ALL0 returned1 returnedReceived at Times Square Return #HW-30152Received RestockedAt Times Square, right away Sellable online+2 units, synced to Shopify Refund issuedSynced to NetSuite Search returns#HW-30152RETURN DETAILSOrder #HW-30152Sam Rivera · Bought onlineApprovedReceivedScan itemsSCANClassic TeeM · White · Qty 1RECEIVE ALL0 returned1 returnedTrail JacketL · Navy · Qty 1RECEIVE ALL0 returned1 returnedReceived at Times Square Return #HW-30152Received RestockedAt Times Square, right away Sellable online+2 units, synced to Shopify Refund issuedSynced to NetSuite

Why leading retail brands chose us

ADOC logo

"The ability to connect our vast store network across five countries to each of our Shopify sites with HotWax Commerce and their unique focus on Shopify merchants like us makes them the right choice for our company," said Elizabeth Phillips, ADOC's Digital Experience and Customer Support Manager.

Read the Press Release

System Integrations

ADOC system integrations with HotWax Commerce, including Shopify and Klaviyo

Elizabeth Phillips, Digital Experience and Customer Support Manager at ADOC
Elizabeth Phillips
Digital Experience and Customer Support Manager

KREWE logo

“We wanted a platform that offers powerful order and inventory management, while being simple to use, ensuring we provide the best shopping experience to our customers. HotWax Commerce’s app suite will help us do that” said Amber Jessie, KREWE’s Retail Operations Manager. “HotWax Commerce has a robust out of the box integration with NetSuite and Shopify for order management and store inventory management, and that makes them an easy choice for us" said Jeff Jones, KREWE's Director of Information Technology.

Read the Press Release

System Integrations

KREWE system integrations with HotWax Commerce: Shopify and NetSuite

Jeff Jones, Director of Information Technology at KREWE
Jeff Jones
Director of Information Technology

Perry Ellis logo

"We decided to go with HotWax Commerce after assessing various solutions. On top of the company’s proven track record of working with Shopify retailers, the solutions can be implemented at a pace that aligns with the unique needs of our brands.” said Raymond Conesa, VP of Ecommerce Operations, Perry Ellis International.

Read the Press Release

System Integrations

Perry Ellis system integrations with HotWax Commerce: Shopify, Shipt, and Listrak

Raymond Conesa, VP of Ecommerce Operations at Perry Ellis International
Raymond Conesa
VP of eCommerce Operations

Steve Madden logo

The growth and success experienced by Steve Madden and its affiliated brands while using HotWax Commerce have been truly remarkable. This enduring partnership is a testament to the mutual dedication and commitment to delivering exceptional customer experiences. Anil Patel emphasized, "I am delighted that Steve Madden and its affiliated brands continue to leverage HotWax Commerce. Our shared vision for innovation and customer satisfaction forms the foundation of our enduring collaboration."

Read the Press Release

System Integrations

Steve Madden system integrations with HotWax Commerce: Shopify, Xstore, PredictSpring, and Infor

Anil Patel, CEO of HotWax Commerce, on choosing an order management system
Anil Patel
CEO HotWax Commerce

HotWax Commerce is for everyone

Increase your fill rate

Real-time inventory synchronization ensures orders are fulfilled on time, every time.

Reduce delivery costs

Ship from stores or warehouses nearest to the customer’s shipping address to reduce delivery costs and carbon footprint.

Increase profit margins

Leverage rate shopping to fulfill orders from the most economical shipping method while meeting the expected delivery time.

Increase conversions

Provide same day pickup, same day/next day delivery options along with accurate promise dates right on the PDP.

Increase sales

Expand to new digital channels and sell more by selling earlier with pre-orders.

Improve your customer experience

Display accurate stock levels to reduce the risk of overselling or underselling and prevent customer disappointment.

Integrate faster

Pre-built integrations with various ERP, POS, Shipping Gateways, and eCommerce platforms reduces time to launch & cost of implementation of your omnichannel retailing initiatives. 

Accelerate innovation

Open APIs lets you create custom workflows and connect to apps beyond our list of integrations.

Seamless onboarding

The comprehensive training and ongoing support lets teams embrace the new system as a trusted partner in growth.

Faster go-to-market

Accelerate the launch of new products with pre-orders and capitalize on market opportunities quickly while staying ahead of the competition.

Increase your NPS

Prevent canceled pickup orders and customer disappointment by real time inventory synchronization.

Improve return on ad spend

Integrate up-to-date inventory data into your ad platform to cut down on unnecessary ad spending for products that are unavailable.

Resolve customer queries quickly

Single view of orders lets support teams quickly resolve customer queries, such as when their order will ship, its status, location, & tracking details.

Reduce order cancellations requests

Accurate inventory records prevent order cancellations and lets your support team engage in more meaningful interactions.

Increase store traffic

Show customers real-time in-store availability for products and provide the same day pickup options that increase store visits and revenue.

Reduce picking and packing time

Transform order fulfillment with efficient picking routes, and integrated shipping solutions. Manage BOPIS and Ship-from-Store operations seamlessly, keeping customers happy and orders flowing like magic.

Manage store’s fulfillment capacity

Easily set max order capacity and control how many orders are sent to each store to prevent bottlenecks and customer disappointment.

Latest insights

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