HotWax Commerce MCP Server giving AI agents governed access to the OMS

Blog | Omnichannel OMS AI in Retail

AI Order Routing and OMS Access With the HotWax Commerce MCP Server

A promotion goes live, demand shifts toward the East Coast, and the Times Square flagship starts receiving more ship-fro.

Read More
Steve Madden Instagram shop, product page, and cart on mobile, where ATP shapes the checkout promise

Blog | Omnichannel OMS

Available to Promise (ATP) in Retail: What to Promise Before Checkout

Available to promise (ATP) is the amount of inventory a retailer can safely commit to a new order. It starts with what i.

Read More
Five Order Management Problems AI Agents Can Help Solve

Blog | Omnichannel OMS AI in Retail

Five Order Management Problems AI Agents Can Help Solve

An order is delayed but the reason is not obvious. A customer service representative checks the order management system,.

Read More
Image mapping AI tools and connected retail systems to core OMS data.

Blog | Omnichannel OMS AI in Retail

How AI Agents Answer Order Questions From Live OMS Data

An order is stuck, a customer is waiting, and your support rep is three OMS screens deep trying to work out why. Multipl.

Read More
Empty store shelves, showing inventory on the shelf vs inventory that is actually for sale

Blog | Inventory Management Omnichannel OMS

Inventory on the Shelf vs Inventory for Sale: Why Stores Need Protection Rules

Just because a unit sits on a store shelf doesn't mean it should be sold online. That single distinction, between physic.

Read More
Glowing network sphere held in a hand at sunset, a symbol of omnichannel retail trends for 2026

Blog | Omnichannel Strategy Omnichannel OMS

Omnichannel Retail in 2026: Key Trends and Predictions

The retail industry is currently navigating a period of "peak ambiguity."

Read More
Open door standing between ocean and desert dunes, a sign it may be time for an order management system

Blog | Omnichannel OMS

Do You Need an Order Management System?

Retailers rarely begin their journey looking for an Order Management System (OMS).

Read More
Customer service rep using the sales order page to edit orders during the holiday season

Blog | Omnichannel OMS Retail Trends

Role of OMS in the Holiday Season for Customer Service Reps (CSRs)

The holiday shopping season is exciting, but it also brings a rise in order changes, shipping questions, missed delivery.

Read More
Prepare Your OMS for Holiday Season 2025

Blog | Omnichannel OMS Retail Trends

Prepare Your OMS for Holiday Season 2025

The 2025 holiday season is right around the corner, which makes this the best time to get your Order Management System (.

Read More
Key features of an order management system, shown as a row of cupcakes

Blog | Omnichannel Strategy Omnichannel OMS

What is an Order Management System? A Complete Guide for Modern Retailers

Retail isn’t standing still, and neither are customer expectations.

Read More
order management platform

Blog | Omnichannel Strategy Omnichannel OMS

How an Order Management Platform Supports the Customer Lifecycle

Out-of-stock items, split shipments, and unclear pickup windows frustrate customers and drive up costs.

Read More
How a Retail Order Management System Delivers on Order Fulfillment SLAs

Blog | Omnichannel OMS In-Store Fulfillment

How a Retail Order Management System Delivers on Order Fulfillment SLAs

Picture this: A customer places an order, expecting delivery within five days. The countdown begins.

Read More
Store associate at a laptop with Shopify, HotWax Commerce, and NetSuite logos, a guide to omnichannel fulfillment

Blog | Shopify NetSuite ERP Omnichannel OMS

What Is Omnichannel Fulfillment? How to Guide: Shopify x HotWax x NetSuite

Omnichannel fulfillment is the practice of using inventory across stores, warehouses, and third-party locations to fulfi.

Read More
Distributed Order Management System: Why is it crucial for retailers?

Blog | Distributed Order Management Omnichannel OMS

Distributed Order Management System: Why Is It Crucial for Retailers?

For any business leader, one of the primary goals is to maximize shareholder value by increasing profitability. With eCo.

Read More
Man at a fork in the road, choosing between a standard Shopify NetSuite connector and an order management system

Blog | Shopify NetSuite ERP Omnichannel OMS

Standard Shopify NetSuite Connector vs HotWax Commerce Order Management System

For retailers looking to embrace omnichannel strategies, the ability to integrate various systems is crucial.

Read More

Start your Omnichannel Transformation